This is the worst Subway in the area. I usually order the veggie sub and each time I have to ask them for veggies from the back because the ones up front are old. The spinach is always extremely bitter. The tomatoes are always slimy. The onions and peppers are the wrong color because they are old. I ordered today and my sub was still disgusting even after asking for veggies from the back.
Atmosphere: 1
Food: 1
Service: 1
Andrew Butler
Worst subway. I've been here multiple times. The drink machine is always malfunctioning, the dining area is dirty, the bathroom is filthy, and they give you the smallest portion of meat ever. The only redeeming quality is that the staff is friendly.
Atmosphere: 2
Food: 2
Service: 2
Mattie T
Food was alright and made quickly. My big gripe is they automatically added a tip when I paid and refused to refund it when I complained, so be cautious of this location.
Atmosphere: 2
Food: 2
Service: 1
Shannon Dennis
Very disappointed with this Subway. The customer service was terrible. If you choose to work in the food industry where interacting with customers is part of the job, then actually engage with them. Don’t just stand there silently, staring at me, waiting for me to order without saying a single word.
Ryan Moudy
Barely any meat put on the sandwich. Asked for double meat and didn't get it. The staff at this location did not speak English and had difficulty understanding that I just wanted one of the italian sandwiches listed on the menu.
Atmosphere: 1
Food: 1
Service: 1
Jennifer Hedgecock
Do you close at 10 or 940pm like your horrible employees tell me? I asked who owner was and she dont know. I asked for mgr on duty and not one here. One young girl and a man that does not speak English. I work across street and go on break at 845/9. There isn't many choices to eat at. At 9pm chairs are up. Floor being mopped... soda machine apart..the most unwelcome place to go. Non speaking English employee sitting down at backroom corner. I was here 904pm at receipt shows.
This Subway is horrible! Spend money elsewhere.
Service: 1
Scott D
I would rather starve than step foot in this Subway again. That’s not hyperbole—it was the single worst sub I’ve ever had in my life. The turkey was dried out like jerky, the staff couldn’t be bothered to listen, and when my wife ordered my sandwich, they dumped everything I asked for onto my son’s sub instead. One employee literally rolled her eyes at my wife and walked off mid-order.
We paid over $35 for two meals and got garbage service, garbage food, and zero care. If you want Subway done right, go to the Palladium location—this one is an absolute disgrace.
Atmosphere: 1
Food: 1
Service: 1
FitGabz
Closes early and locks door 3 minutes before posted closing time. No regard for service or communication. Completely disrespectful.
Atmosphere: 1
Service: 1
Johnny Carpenter
The staff was very good and had a very clean work station and environment. However, they had no mayonnaise nor most common meats for popular sandwiches. Not blaming them, but this caused me not to give this location a great review. I still ordered an alternative item from what I was really wanting, but the sandwich was made to order.
This place is always running out of something whether it's ice or food. Being beside a Food Lion makes this even more laughable! Buy it and keep the receipt for management because this has become my least favorite Subway!
Atmosphere: 2
Food: 3
Service: 1
Christopher Crisp
The owner won’t fix the drink machine. It’s been that way for months. I assume they want you to buy a three dollar Pepsi out of the cooler. It’s ridiculous because Subway is a good brand. The employee says there’s nothing they can do about it. The boss won’t fix it.
Kathryn Adams
On Sunday, May 11, 2025, we stopped at this Subway after church. We saw the sign stating that there would be a charge for water cups, so we opted to drink iced tea. I explained to the cashier that our grandson would only drink water, but she charged us for his cup, too. We went to the drink station to see that the fountain machine was not working, there was no ice, and no tea. We will not be back!
Teldrin James
Sandwiches were completely wrong and very little meat on sandwiches. It’s apparent the owner is being cheap and cutting every possible corner. Won’t return!
Doug Tyndall
I only eat at this Jamestown Subway location if i have a coupon and when I absolutely have to eat quickly because I am near there, and it is about only place to eat. FOOD: This is by far the most un-generous subway when it comes to meat and toppings. On top of that, the ingredients seem to be just thrown into the middle of the sandwich, instead of spread out evenly across the full length of the bread. BEVERAGE: The fountain drink machine should be shut down. One of the drink selections for the fountain drinks, either has water or carbonation streaming(not dripping) from the plastic.casing and drains into the trough. It has been this way for so long, that there is a film of minerals or sludge caking up around the plastic. The ice machine, when it use to have ice in it, would also dispense black, mold-like particles along with the ice. I reported.this.to management one time several months ago, and the last 2 times I have visited, they now have a sign that says No Ice. But if you ask for ice, they will dip some for you out of a cooler that they keep behind the cash register. The fountain drinks are always flat tasting, so, i just get a 20 oz bottled drink out of the cooler in front of the store. BATHROOMS: For.several months now, they will not let customers use the bathrooms. There is as sign on both doors that says the bathrooms are out of order. When I asked if it was available for me to just wash my hands, all the employee would say is...busted pipes. So, the last 2 times I have been to this location, I have used the restroom at the medical center next door. ATMOSPHERE: It is hit and miss as far as the mood of the staff, as to how you are treated when you walk in....sometimes ok, but, most of time, it is almost as if they are annoyed that the customer walks in, and that they have a job to do, when one does arrive. OTHER NOTE: I am not sure, but other reviewers think that this franchise location has been purchased by Hispanic or possibly Asian persons. I do not know if that is true or not. However, what i can say, is this....the atmosphere seems to be that of an asian/chinese restaraunt. Don't get me wrong, I have been in some Chinese restaraunts that are clean and kept nice. But, most, do not keep the amenities in working order.....bathrooms don't work, fountain drink machines not in use and offer bottled drinks instead, etc. Some things just do not seem right about this particular location.
This is the worst Subway in the area. I usually order the veggie sub and each time I have to ask them for veggies from the back because the ones up front are old. The spinach is always extremely bitter. The tomatoes are always slimy. The onions and peppers are the wrong color because they are old. I ordered today and my sub was still disgusting even after asking for veggies from the back.
Atmosphere: 1
Food: 1
Service: 1
Worst subway. I've been here multiple times. The drink machine is always malfunctioning, the dining area is dirty, the bathroom is filthy, and they give you the smallest portion of meat ever. The only redeeming quality is that the staff is friendly.
Atmosphere: 2
Food: 2
Service: 2
Food was alright and made quickly. My big gripe is they automatically added a tip when I paid and refused to refund it when I complained, so be cautious of this location.
Atmosphere: 2
Food: 2
Service: 1
Very disappointed with this Subway. The customer service was terrible. If you choose to work in the food industry where interacting with customers is part of the job, then actually engage with them. Don’t just stand there silently, staring at me, waiting for me to order without saying a single word.
Barely any meat put on the sandwich. Asked for double meat and didn't get it. The staff at this location did not speak English and had difficulty understanding that I just wanted one of the italian sandwiches listed on the menu.
Atmosphere: 1
Food: 1
Service: 1
Do you close at 10 or 940pm like your horrible employees tell me? I asked who owner was and she dont know. I asked for mgr on duty and not one here. One young girl and a man that does not speak English. I work across street and go on break at 845/9. There isn't many choices to eat at. At 9pm chairs are up. Floor being mopped... soda machine apart..the most unwelcome place to go. Non speaking English employee sitting down at backroom corner. I was here 904pm at receipt shows.
This Subway is horrible! Spend money elsewhere.
Service: 1
I would rather starve than step foot in this Subway again. That’s not hyperbole—it was the single worst sub I’ve ever had in my life. The turkey was dried out like jerky, the staff couldn’t be bothered to listen, and when my wife ordered my sandwich, they dumped everything I asked for onto my son’s sub instead. One employee literally rolled her eyes at my wife and walked off mid-order.
We paid over $35 for two meals and got garbage service, garbage food, and zero care. If you want Subway done right, go to the Palladium location—this one is an absolute disgrace.
Atmosphere: 1
Food: 1
Service: 1
Closes early and locks door 3 minutes before posted closing time. No regard for service or communication. Completely disrespectful.
Atmosphere: 1
Service: 1
The staff was very good and had a very clean work station and environment. However, they had no mayonnaise nor most common meats for popular sandwiches. Not blaming them, but this caused me not to give this location a great review. I still ordered an alternative item from what I was really wanting, but the sandwich was made to order.
Atmosphere: 5
Food: 2
Service: 4
Great Experience
Atmosphere: 4
Food: 4
Service: 4
Restaurantji Recommends
This place is always running out of something whether it's ice or food. Being beside a Food Lion makes this even more laughable! Buy it and keep the receipt for management because this has become my least favorite Subway!
Atmosphere: 2
Food: 3
Service: 1
The owner won’t fix the drink machine. It’s been that way for months. I assume they want you to buy a three dollar Pepsi out of the cooler. It’s ridiculous because Subway is a good brand. The employee says there’s nothing they can do about it. The boss won’t fix it.
On Sunday, May 11, 2025, we stopped at this Subway after church. We saw the sign stating that there would be a charge for water cups, so we opted to drink iced tea. I explained to the cashier that our grandson would only drink water, but she charged us for his cup, too. We went to the drink station to see that the fountain machine was not working, there was no ice, and no tea. We will not be back!
Sandwiches were completely wrong and very little meat on sandwiches. It’s apparent the owner is being cheap and cutting every possible corner. Won’t return!
I only eat at this Jamestown Subway location if i have a coupon and when I absolutely have to eat quickly because I am near there, and it is about only place to eat.
FOOD: This is by far the most un-generous subway when it comes to meat and toppings. On top of that, the ingredients seem to be just thrown into the middle of the sandwich, instead of spread out evenly across the full length of the bread.
BEVERAGE: The fountain drink machine should be shut down. One of the drink selections for the fountain drinks, either has water or carbonation streaming(not dripping) from the plastic.casing and drains into the trough. It has been this way for so long, that there is a film of minerals or sludge caking up around the plastic. The ice machine, when it use to have ice in it, would also dispense black, mold-like particles along with the ice. I reported.this.to management one time several months ago, and the last 2 times I have visited, they now have a sign that says No Ice. But if you ask for ice, they will dip some for you out of a cooler that they keep behind the cash register. The fountain drinks are always flat tasting, so, i just get a 20 oz bottled drink out of the cooler in front of the store.
BATHROOMS: For.several months now, they will not let customers use the bathrooms. There is as sign on both doors that says the bathrooms are out of order. When I asked if it was available for me to just wash my hands, all the employee would say is...busted pipes. So, the last 2 times I have been to this location, I have used the restroom at the medical center next door.
ATMOSPHERE: It is hit and miss as far as the mood of the staff, as to how you are treated when you walk in....sometimes ok, but, most of time, it is almost as if they are annoyed that the customer walks in, and that they have a job to do, when one does arrive.
OTHER NOTE: I am not sure, but other reviewers think that this franchise location has been purchased by Hispanic or possibly Asian persons. I do not know if that is true or not. However, what i can say, is this....the atmosphere seems to be that of
an asian/chinese restaraunt. Don't get me wrong, I have been in some Chinese restaraunts that are clean and kept nice. But, most, do not keep the amenities in working order.....bathrooms don't work, fountain drink machines not in use and offer bottled drinks instead, etc. Some things just do not seem right about this particular location.
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