I've gone to this Subway a few times now for catering for work and the order has quite literally NEVER been done when it was supposed to. They are always rushing to make the food after arrival. My boss also came to pick up the order once and nobody was even at the store. They had locked up and left to go do something else. And the catering order still wasn't done. He said they came back luckily soon after he got there and made the order there in front of him. The food is good, tasty, and well made, but just not ready when it is supposed to be. I arrived at 10:30 for an order that was to be done at 10 and it wasn't even done then. The staff is friendly, though. The Christmas decorations are cute. It's very clean. Not a crumb in sight. It's the nicest Subway I've ever been to honestly when it comes to aesthetic. But not a good place to order catering. In addition, they have signs posted everywhere that they don't offer free water cups and you have to pay for the water. Which in the state of NC is illegal. In the state of NC, a business that serves food, legally, has to provide free water. No big deal for me bc I didn't want any water but just another thing I noticed.
Atmosphere: 4
Food: 4
Service: 1
Allison Colmery
Not returning to Subway at all, but specifically this one. Poor customer service You were out of meatballs so we had to order a philly steak n cheese...This is what $13 get you...it is a complete rip off....
Atmosphere: 1
Food: 1
Service: 2
Dia W
I ordered online. When I arrived the person behind the counter looked at me and the guy in line behind me and went back to working on the sandwich he was working on. I could see my food behind him and he just hand acknowledged me. I politely said “hi” and he very unenthusiasticly says “hi” almost as if “hi “ was a question. My food was ready and the 5 cookies I had were not ready. He says they” ran out “. I asked for a refund on the cookies instead taking the crusty dry options that had out. He says he doesn’t know how to do that and to wait for his manager who was “in the bathroom”. I waited in my car *without my food* for 10 minutes only to come back inside and stand in a line of 7 people ahead of me just to be told to wait again because she will make the cookies now. Before she offered to make the cookies she tried to get me to buy the same old crusty ones that were out. Once I refuse mf again she said the cookies were ready now , grabbed a cookies bag , put in the cookies and gave them to me immediately. If they didn’t have the cookies when I placed the order why not make them then? Or when I first came in and said I don’t want the old cookies as replacement? Everyone knows subway is never worth this much hassle especially when i ordered ahead because i did not have time to sit and wait for FAST FOOD. I would have appreciated an apology AT LEAST. But complimentary cookies would have made sense too. Will not be returning.
Chris Williamson
I’ve been to this subway 3 times and they never have chocolate chip cookies made. Today I went and they have no ice.
Atmosphere: 1
Food: 5
Service: 1
Hertz U101
Slightly above average Subway. Premise owned and operated by Peters Foundation as in Larry Peters the man who STARTED Bethany Medical Center and now run by his daughter Elise Peters Carey!!!
Atmosphere: 3
Food: 2
Service: 4
Chris Shepard
Worst Subway in the country. Sub looked like it was put together by a blind person. Every time I go in there the competence level is that of a 3 year old child. Never a good experience. Had hopes things would get better, but apparently not. This will most certainly be my last time. Sorry Subway. It was a good run.
Atmosphere: 1
Food: 1
Service: 1
Brian Daniel
This particular Subway should be ashamed to have their name associated with this franchise. Today they were out of tomatoes, spinach, and there wasn't as single bag of chips in the entire store. Last time, it was tomatoes and no fountain drinks, and nothing but bottled water in the cooler. The sandwiches have about have the meat/veggies they should have. This place is pathetic. Not to mention the A/C hasn't worked in over a month. Never again.
Bradley Blalock
The older spanish lady that works here is not friendly and my order is always messed up and they never have cookies and I go here just about everyday. I don’t recommend coming here!
Atmosphere: 2
Food: 3
Service: 1
John Hardee
I've eaten here for six years and for the last time today. Got a BMT with lettuce, onion, mustard, oil and vinegar. Threw it up 20 minutes after finishing it and now on the toilet with diarrhea. Was going to post a pic but it's probably against policy and inappropriate.
Food: 1
Brian
I dont leave comments, but There's never a consistent person working there, always "trainees". The sandwiches are pathetic when you order online to pickup. I suppose you could correct them on what they are doing wrong if you stood over them the whole time in the store. I paid extra for sliced avocado, but got no avocado on the sandwich. Then wanted to charge me the price of a fountain drink for a cup of water. This place needs new management and new staff. Ridiculous.
There is only one person there because the next shift was late
Atmosphere: 4
Food: 5
Service: 5
Jodette Briley
No lettuce… no footlong chocolate chip cookie that they advertise… very disappointing
Aishwarya MR
Not sure about the guy who served us last night, he was very polite and good. The service was amazing.
Atmosphere: 4
Food: 5
Service: 5
James Slade
This is more of a comment on the food than service. The staff is fast and efficient, especially during rush hour. The restaurant was very clean (at least the customer facing side was anyway) and seating was abundant. My food, just felt overpriced and underwhelming. I haven’t eaten at subway since before then COVID-19 pandemic but used to tolerate (and even like) some of their menu choices. The Philly I had was low on meat but crazy heavy on vegetable toppings. It was such a low amount of cheese and meat that I ended up going to the food lion in the same complex and supplementing with snacks. The drink machine was also broken so choices were limited. If you don’t mind spending extra for an adult sized portion of protein you might have an enjoyable meal here.
Atmosphere: 4
Food: 2
Service: 5
tom ozment
In my experience, this particular subway has to be one of the worst run franchises of all the subways in existence. Not much customer service, and service is as slow as Christmas. The attitude seems they just hate being there. ( My personal observation.)
I've gone to this Subway a few times now for catering for work and the order has quite literally NEVER been done when it was supposed to. They are always rushing to make the food after arrival. My boss also came to pick up the order once and nobody was even at the store. They had locked up and left to go do something else. And the catering order still wasn't done. He said they came back luckily soon after he got there and made the order there in front of him. The food is good, tasty, and well made, but just not ready when it is supposed to be. I arrived at 10:30 for an order that was to be done at 10 and it wasn't even done then. The staff is friendly, though. The Christmas decorations are cute. It's very clean. Not a crumb in sight. It's the nicest Subway I've ever been to honestly when it comes to aesthetic. But not a good place to order catering. In addition, they have signs posted everywhere that they don't offer free water cups and you have to pay for the water. Which in the state of NC is illegal. In the state of NC, a business that serves food, legally, has to provide free water. No big deal for me bc I didn't want any water but just another thing I noticed.
Atmosphere: 4
Food: 4
Service: 1
Not returning to Subway at all, but specifically this one. Poor customer service You were out of meatballs so we had to order a philly steak n cheese...This is what $13 get you...it is a complete rip off....
Atmosphere: 1
Food: 1
Service: 2
I ordered online. When I arrived the person behind the counter looked at me and the guy in line behind me and went back to working on the sandwich he was working on. I could see my food behind him and he just hand acknowledged me. I politely said “hi” and he very unenthusiasticly says “hi” almost as if “hi “ was a question. My food was ready and the 5 cookies I had were not ready. He says they” ran out “. I asked for a refund on the cookies instead taking the crusty dry options that had out. He says he doesn’t know how to do that and to wait for his manager who was “in the bathroom”. I waited in my car *without my food* for 10 minutes only to come back inside and stand in a line of 7 people ahead of me just to be told to wait again because she will make the cookies now. Before she offered to make the cookies she tried to get me to buy the same old crusty ones that were out. Once I refuse mf again she said the cookies were ready now , grabbed a cookies bag , put in the cookies and gave them to me immediately. If they didn’t have the cookies when I placed the order why not make them then? Or when I first came in and said I don’t want the old cookies as replacement? Everyone knows subway is never worth this much hassle especially when i ordered ahead because i did not have time to sit and wait for FAST FOOD. I would have appreciated an apology AT LEAST. But complimentary cookies would have made sense too. Will not be returning.
I’ve been to this subway 3 times and they never have chocolate chip cookies made. Today I went and they have no ice.
Atmosphere: 1
Food: 5
Service: 1
Slightly above average Subway.
Premise owned and operated by Peters Foundation as in Larry Peters the man who STARTED Bethany Medical Center and now run by his daughter Elise Peters Carey!!!
Atmosphere: 3
Food: 2
Service: 4
Worst Subway in the country. Sub looked like it was put together by a blind person. Every time I go in there the competence level is that of a 3 year old child. Never a good experience. Had hopes things would get better, but apparently not. This will most certainly be my last time. Sorry Subway. It was a good run.
Atmosphere: 1
Food: 1
Service: 1
This particular Subway should be ashamed to have their name associated with this franchise. Today they were out of tomatoes, spinach, and there wasn't as single bag of chips in the entire store. Last time, it was tomatoes and no fountain drinks, and nothing but bottled water in the cooler. The sandwiches have about have the meat/veggies they should have. This place is pathetic. Not to mention the A/C hasn't worked in over a month. Never again.
The older spanish lady that works here is not friendly and my order is always messed up and they never have cookies and I go here just about everyday. I don’t recommend coming here!
Atmosphere: 2
Food: 3
Service: 1
I've eaten here for six years and for the last time today. Got a BMT with lettuce, onion, mustard, oil and vinegar. Threw it up 20 minutes after finishing it and now on the toilet with diarrhea. Was going to post a pic but it's probably against policy and inappropriate.
Food: 1
I dont leave comments, but There's never a consistent person working there, always "trainees". The sandwiches are pathetic when you order online to pickup. I suppose you could correct them on what they are doing wrong if you stood over them the whole time in the store. I paid extra for sliced avocado, but got no avocado on the sandwich. Then wanted to charge me the price of a fountain drink for a cup of water. This place needs new management and new staff. Ridiculous.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
There is only one person there because the next shift was late
Atmosphere: 4
Food: 5
Service: 5
No lettuce… no footlong chocolate chip cookie that they advertise… very disappointing
Not sure about the guy who served us last night, he was very polite and good. The service was amazing.
Atmosphere: 4
Food: 5
Service: 5
This is more of a comment on the food than service. The staff is fast and efficient, especially during rush hour. The restaurant was very clean (at least the customer facing side was anyway) and seating was abundant. My food, just felt overpriced and underwhelming. I haven’t eaten at subway since before then COVID-19 pandemic but used to tolerate (and even like) some of their menu choices. The Philly I had was low on meat but crazy heavy on vegetable toppings. It was such a low amount of cheese and meat that I ended up going to the food lion in the same complex and supplementing with snacks. The drink machine was also broken so choices were limited. If you don’t mind spending extra for an adult sized portion of protein you might have an enjoyable meal here.
Atmosphere: 4
Food: 2
Service: 5
In my experience, this particular subway has to be one of the worst run franchises of all the subways in existence. Not much customer service, and service is as slow as Christmas. The attitude seems they just hate being there. ( My personal observation.)
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