Papa Johns Pizza

I walked in and was greeted immediately. I was told they would be right with me. I stood patiently for at least 9 mins when another lady came in from delivery service. She also was greeted immediately. But something changed. They carried on a conversation with the other lady and got her order and handed it straight to her. And then asked me my name. I’m sure she probably comes in often since she was with a delivery service. I too work in food and beverage and know how this works so this is just my opinion but the service I received was unprofessional and rude. I have been here multiple times and this was the first time I felt so slighted I had to give a review. I hope the employees working when I walked in get the proper customer service training as this could cause them to lose a lot of good business.

Atmosphere: 2

Food: 5

Service: 1

Had a door dash order for papajohns arrived there at 12:56 and they told me they was closed. Shouldn’t they be making food till 1am literally?

Atmosphere: 1

Food: 1

Service: 1

Papa John's in general has the best pizza around, the sauce is spectacular and the garlic dipping sauce is amazing poured over it. 5 stars from me

Atmosphere: 4

Food: 5

Service: 5

We ordered two pizzas and cheese sticks as well as the caramel blondie. An associate called me and told me they were out of the blondies and asked if I wanted a cookie or brownie. I told her no, and asked her if they would remove the charge and she said yes. Well 30 minutes later I went online to track my order and it had been cancelled. I tried to call them back and was put on hold. I was on hold for about 15 minutes total after calling them several times. I finally got the manager, Anna, I explained to her what happened and that I had reordered. She wouldn’t give me the name of her manager and told me she was not allowed to give that information out. She told me it may even be longer than the hour to have our food delivered. She never once apologized. She just kept asking if that was all? Poor communication from the manager. I will not use this Papa Johns again

Food: 1

Service: 1

Ordered my food online drive 35 min for them to not even have started making my order yet

Atmosphere: 1

Food: 4

Service: 1

Pizza was nasty made me sick, customer service was awful

I'm just not a Papa John's fan.

Atmosphere: 3

Food: 2

Service: 3

Im currently calling the store now......I been waiting for someone to pick up the phone its been 6 mins now im still on the phone is a type this message....I have waiting on hour for 18 chicken wings....I run a pizza places for a while even apply here so I know how it goes....but whatever manager on shift tonight needs a damn write.....I want my money back im not ordering here no more.....after 17 mins someone finally picks up the phone I was told by a female who said she was the manager n she stated that they sent it to doordash.....I order on the papajohn website....she stated bc it was no tip on it that he didn't want to deliver my order....I was giving cash tip.....stated that yall deliver driver have a choice to deliver its its no tip.....now its was 12:06....I stay across from high school so 7 mins tops from the restaurant....she said that he has alot to do bc yall close at 1am......she told me she was canceling my order n hang up on me....that manager should not have that title

Service: 1

My family just had the worst experience at this location. At first, they delivered us someone else's order, then we got our order but not the sauces we order. We got 3 XL pizzas that looked like large. The pizzas were nasty and looked like a 3 year old cut them. They gave us credit for 3 free pizzas but I doubt I'll even order those after this experience.

Food: 1

Service: 1

The young lady tried to charge me when I got in the store we ordered online and payed for it..when I walked out most of them laughed bc they knew what she was doing.. The racist treatment has to stop

Atmosphere: 1

Food: 2

Dave (i think) is so wonderful. We order pizza more than I would like to admit and he is the best delivery driver there is!! My daughter always loves to greet him at the door!

Food: 4

Service: 5

Have always loved papa johns

I understand being behind, but if you cancel an order because you are behind you should call the person. I'm upset, I understand but I am upset.

Atmosphere: 1

Food: 1

Service: 1

Our order was messed up not once but twice and when we called also came in person to rightful complain we were met with a disrespectful manager who claimed that we have lied to get extra wings. James also told my mother that she can rinse off the buffalo sauce and put BBQ on the wings if she has a problem with it. Number one we have three sets of buffalo when we should have had a set of BBQ which I have proof of and number two the food has NEVER and I mean NEVER been so good that we had to lie to get another set for free! I give them a 0/10 if I could!

Atmosphere: 1

Food: 1

Service: 1

Guy was great, but I observed him handling peppers after handling cash register, etc.