I had a very upsetting experience at Lily’s. My autistic son was with me, and like many children on the spectrum, he stims by making sounds, flapping his hands, and walking in circles. He wasn’t bothering anyone, and some of the other customers were actually smiling and enjoying him.
However, the woman who first approached us was extremely unaccepting. When she saw him in my arms, she immediately told him to “be quiet” and to stop stimming. Later, while I was talking to two ladies who were being kind and supportive, she interrupted again, telling me to make him stop moving his hands and circling because it was “disruptive” to their conversation.
I calmly explained that stimming is a part of autism and something I cannot and should not stop. Despite this, she told me I needed to “get him and get out” because he was too disruptive. I had to repeat myself again that this is part of who he is, and if he wasn’t bothering them, why was she so concerned?
This experience was not only hurtful but discriminatory. My child deserves the same right to exist in public spaces as anyone else. We will not be returning, and I truly hope Lily’s addresses this kind of behavior so no other family has to go through what we did.
Atmosphere: 1
Food: 1
Service: 1
Adriana Romero-Argomaniz
We ordered a one topping pizza, pepperoni pizza. It was a good price, and it came out hot and ready. The store was clean. The only issue we had was with the lady up front. I got the pizza and my friend decided she wanted ranch so after I got the pizza she asked for ranch, and the lady said very loudly they could have asked me while I gave them the pizza. I said mam she didn’t decide until after we got the pizza. The lady rolled her eyes . The nice Asian lady was very caring and listened to our complaint. While in the establishment I witnessed her being rude to another couple. Other than the one lady this establishment was not that bad. I would go back for the food but not the customer service.
Atmosphere: 5
Food: 5
Service: 1
Recommended dishes: Pepperoni Pizza
Daniel Graham
I really enjoy this place it reminds me of back home in nyc. It's my little getaway and I always get the Steak Sub combo 😋
I got a cheeseburger plate and the cheeseburger was smaller than the bread and it fell after one bite. It was also cold, the French fries with cold. My mozzarella sticks taste like they came out of the freezer and stuck in a microwave. We also got a personal PAN pizza. It was eight inch.Absolutely.Disgusting tastes like it came from piggly.Wiggly's frozen department. I can honestly say the best part was the lemonade. I give this restaurant one star and didn't want to do that
Atmosphere: 2
Food: 1
Service: 3
Summer
First time coming I got a chicken salad sub combo. The fries were a little soft for me but it was good! Picked up for a second time asked for extra crispy fries and they were very soggy.
Africa Jarman
The food here is the best. You'll probably want to get it To Go, however, because it's really ghetto in there.
Atmosphere: 1
Food: 5
Service: 5
Recommended dishes: Steak Sub
SaBrittany Page
Called in on 2/10/2024. The cashier (red bandana and red shirt) was rude and disrespectful. Soon as I walked in to pick it up my order. She immediately asked if I was picking up. I told her yes and her response was okay I was about to say with an attitude. As other people were coming in she was rude and had an attitude the entire time. On top of the rude service my food was wrong and was not good at all. Normally this place is great. I highly recommend going during the week the weekend crew is terrible.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Steak Sub
Miguel Cazares
Everytime iv came here I’ll get late for work. 50 min wait for a sub
I ordered the turkey hero and I'm gonna order another one today....the best heroes....way better than subway or Jimmy Johns.... Way
Atmosphere: 5
Food: 5
Service: 5
Elsie Bruton
The staff is great from the hostess/ cashier to the sub makers. This is one dining spot where I'm always greeted with a smile! The seating/dining area is in need of an upgrade but that is no reflection on the staff.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Philly Cheese Steak
Heather Lee
This is the second time my family has been here and had to wait an extremely long time to get food. The first time it was over 2 hours (they had given the order to someone else) and this time was an hour. While waiting for the food we noticed they place to go orders in front of dine in orders. This is not the place to dine in during your lunch hour. May be ok if you call order in.The table was sticky and we didn’t even get our drinks while we waiting for our food.We didn’t receive chips with our subs we had to ask for them.While waiting we observed other customers have issues with their orders.I ordered the pizza sub and it was delicious and a cheese pizza. The cheese pizza had bit of a spicy side to it. I wouldn’t say it is kid friendly.It just seemed like the employees didn’t want to work and we’re all over the place.
I had a very upsetting experience at Lily’s. My autistic son was with me, and like many children on the spectrum, he stims by making sounds, flapping his hands, and walking in circles. He wasn’t bothering anyone, and some of the other customers were actually smiling and enjoying him.
However, the woman who first approached us was extremely unaccepting. When she saw him in my arms, she immediately told him to “be quiet” and to stop stimming. Later, while I was talking to two ladies who were being kind and supportive, she interrupted again, telling me to make him stop moving his hands and circling because it was “disruptive” to their conversation.
I calmly explained that stimming is a part of autism and something I cannot and should not stop. Despite this, she told me I needed to “get him and get out” because he was too disruptive. I had to repeat myself again that this is part of who he is, and if he wasn’t bothering them, why was she so concerned?
This experience was not only hurtful but discriminatory. My child deserves the same right to exist in public spaces as anyone else. We will not be returning, and I truly hope Lily’s addresses this kind of behavior so no other family has to go through what we did.
Atmosphere: 1
Food: 1
Service: 1
We ordered a one topping pizza, pepperoni pizza. It was a good price, and it came out hot and ready. The store was clean. The only issue we had was with the lady up front. I got the pizza and my friend decided she wanted ranch so after I got the pizza she asked for ranch, and the lady said very loudly they could have asked me while I gave them the pizza. I said mam she didn’t decide until after we got the pizza. The lady rolled her eyes . The nice Asian lady was very caring and listened to our complaint. While in the establishment I witnessed her being rude to another couple. Other than the one lady this establishment was not that bad. I would go back for the food but not the customer service.
Atmosphere: 5
Food: 5
Service: 1
Recommended dishes: Pepperoni Pizza
I really enjoy this place it reminds me of back home in nyc. It's my little getaway and I always get the Steak Sub combo 😋
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak Sub
It’s the wings for me
Atmosphere: 5
Food: 5
Service: 5
Great sub'si highly recommend this spot.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Steak Sub, Cheese Pizza, Grilled Chicken Salad, Chicken Salad
I got a cheeseburger plate and the cheeseburger was smaller than the bread and it fell after one bite. It was also cold, the French fries with cold. My mozzarella sticks taste like they came out of the freezer and stuck in a microwave. We also got a personal PAN pizza. It was eight inch.Absolutely.Disgusting tastes like it came from piggly.Wiggly's frozen department. I can honestly say the best part was the lemonade.
I give this restaurant one star and didn't want to do that
Atmosphere: 2
Food: 1
Service: 3
First time coming I got a chicken salad sub combo. The fries were a little soft for me but it was good! Picked up for a second time asked for extra crispy fries and they were very soggy.
The food here is the best. You'll probably want to get it To Go, however, because it's really ghetto in there.
Atmosphere: 1
Food: 5
Service: 5
Recommended dishes: Steak Sub
Called in on 2/10/2024. The cashier (red bandana and red shirt) was rude and disrespectful. Soon as I walked in to pick it up my order. She immediately asked if I was picking up. I told her yes and her response was okay I was about to say with an attitude. As other people were coming in she was rude and had an attitude the entire time. On top of the rude service my food was wrong and was not good at all. Normally this place is great. I highly recommend going during the week the weekend crew is terrible.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Steak Sub
Everytime iv came here I’ll get late for work. 50 min wait for a sub
Restaurantji Recommends
Great food but the long wait is worth
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Steak Sub
I ordered the turkey hero and I'm gonna order another one today....the best heroes....way better than subway or Jimmy Johns.... Way
Atmosphere: 5
Food: 5
Service: 5
The staff is great from the hostess/ cashier to the sub makers. This is one dining spot where I'm always greeted with a smile! The seating/dining area is in need of an upgrade but that is no reflection on the staff.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Philly Cheese Steak
This is the second time my family has been here and had to wait an extremely long time to get food. The first time it was over 2 hours (they had given the order to someone else) and this time was an hour. While waiting for the food we noticed they place to go orders in front of dine in orders. This is not the place to dine in during your lunch hour. May be ok if you call order in.The table was sticky and we didn’t even get our drinks while we waiting for our food.We didn’t receive chips with our subs we had to ask for them.While waiting we observed other customers have issues with their orders.I ordered the pizza sub and it was delicious and a cheese pizza. The cheese pizza had bit of a spicy side to it. I wouldn’t say it is kid friendly.It just seemed like the employees didn’t want to work and we’re all over the place.
Atmosphere: 2
Food: 5
Service: 2
Super sub was Awesome..
Atmosphere: 5
Food: 5
Service: 5
Loading...