I’m not sure what places people stay in usually that give this place 4 or 5 stars which stand for ‘very good’ and ‘excellent’ respectively. The place is old, tired and worn down from decades of doing just the bare minimum of maintenance and upkeep. We had a room with a kingsize bed and window facing the lake. The windows did not open (jammed). The blind and curtains do block much light in the morning so be prepared to wake up early. Our bathroom was so small that at the same time, I could sit on the toilet, wash my hands in the sink and wash my feet in the shower without moving. The carpet makes you want to wear flip flops. The AC unit in the wall was loud. When switched of, we could hear the party that was going on in the hallway of our floor. Linens were clean and mattress was comfortable. When we sat at a table in the bar area, I looked out the window just to see at least 6+ dead bugs on the windowsills. It’s been a while since they’ve been cleaned. The ‘continental breakfast’ is not great. Stale bagels, dirty tables. The staff is friendly but that is not enough to make us come back. This place is in need of some serious renovations and investment in customer relations.
206badger60
The 1927 Lake Lure Inn and Spa Google review summary 4.4 862 reviews 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ Reviews on other travel sites Reviews Search reviews holy smoke 1/5 4 days ago on Google We had decided to stay here as other family members were also staying at this location. The first floor is quite beautiful full of antiques from 1927 with information about them. The rooms were however a complete letdown. Extremely small, "queen" bed the size of a full and if you're traveling with someone who's a bigger guy, he won't fit comfortably. Try finding an outlet, very small bedroom, large stain on the sofa (over a foot long), furniture that was so worn (chipped, veneer peeling/worn out through stain) that I could have found furniture in better shape in Goodwill. The first room could not accommodate someone who needed a medical device so we tried a second room. That room was even smaller and smelled like musty vomit. The third room was slightly better but anything that we brought home that we used, and I mean everything, needed to be throughly washed to remove the musty smell. Window air conditioners were loud, pool was not heated but they do state that on their website. I understand that this is an old building but the owner seems to have not done any updating or even a good job of fixing areas of the plaster areas where anything newer had been added. The rooms were just very poorly outfitted and any updates were also poorly done (think plaster ceilings that were just slapped with some plaster and not artistically done to match the original). It was somewhat difficult to find two places to set our suitcases on without using the bed. Continental breakfast consisted of Eggo-like premade waffles that couldn't be heated in either of the two non-working toasters, small containers of cereals, packages of oatmeal, bagels and small packaged muffins. Canned juice and coffee were available. Overall it was a very unsatisfactory experience. The hotel clerks were very nice though and the linens were clean but why didn't the person making the bed also pick up the dirty towels which were just left on the floor. Doors and walls are extremely thin so you get to hear everyone coming and going. I don't know how this managed to get 4 stars from anyone but I would encourage anyone thinking of staying here to look elsewhere. It was a very disappointing place to spend $$$ for a vacation
Faye
My birthday brunch was here last Sunday. The buffet was beautiful, tasty and the staff were over the top!!! Professional, manager definitely owns his leadership here!Next time I will stay here…I highly recommend this establishment!Come for the weekend, celebrate your other or come alone. There’s hiking, boating, gardens and such a cute small down that America haunt o er developed.Walkability: Very convenient to Lake Lure.
Service: 5
Judy Kirby-Link
Such a disappointment. Restaurant and lounge are closed Sunday thru Wednesday. There is no obvious mention of this closure on their website. Absolutely no where to eat dinner on Tuesday night. King room only large enough for bed. Very disappointed. Not sure why anyone would want to stay here.
ColleenDavis73
I stay at Lake Lure Inn as often as possible. My husband and I live about 90 minutes away. I used to stay at resorts in other mountain towns, but I find Lake Lure is much quieter and less crowded - at least near the Inn. You don't have to drive far at all to find store, bars, attractions. They are down the road just far enough so you don't hear the noise or encounter the foot and vehicle traffic while at the Inn. The view from the Inn is PRICELESS!! The lake is stunning with majestic mountains as the backdrop. The rock formations and tree covered mountaintops are gorgeous. I know some people may not have been thrilled with the "older building", wifi strength or even finding a lucky ladybug on a windowsill at times. The century old hotel is steeped in history with celebrity guests, veterans seeking r&r after WWII, endless couples getting married on the property, celebrating anniversaries or guests looking to escape and unplug. If you want to stay in a hotel with 5 star wifi, the latest modern amenities and a busy nightlife, nearby Asheville offers many options. If you love staying in a room with real wood, antiques up and down the halls and a stunning lobby that can't help but give Great Gatsby vibes, Lake Lure Inn is for you. The comfortable chairs near the stairs on upper levels for family and friends to gather, the benches in front of stained glass windows on the staircases, the comfortable seating in the enormous lobby and the rocking chairs out front are perfect if you want to sit and read, take in the view or just relax. The bar is a wonderful place to grab dinner, drinks and meet new friends. Most people I've met in the bar/lounge are locals. If locals love it, then you know it has to be a great place. I know some guests are unhappy, even mad, when they realize the wifi and cell service are spotty at best. If you look at the mountains surrounding Lake Lure Inn you will not see ugly cell towers ruining the landscape. Wifi/Cell service is unreliable in the drive to Lake Lure and in most of the town from what I have experienced. Personally, I enjoyed not having my cell phone beep or buzz non-stop. I had my husband call the phone in the room so I didn't have to worry about our calls dropping. You won't see people walking around the lake with their eyes glued to their Smartphones. The people I see anytime I'm there are taking in the view, enjoying the pool or lake or meeting new friends because they are engaged- not glued to their electronic devices. Some reviews criticize the age of the hotel, ladybugs finding their way in rooms, doors not closing tight, noise traveling, the dated antiques, the fact the room keys are actual keys and not cards and even maybe a musty smell. I grew up in a century old house that was also a B&B with restaurant. The Lake Lure Inn is a gorgeous Old inn... made of real wood, Windows that you can actually open and there is a pool and some rooms have a jacuzzi. I LOVE the fact you can open the windows and get fresh air and even run a hot jacuzzi in winter and feel the cool air from outside. Growing up, we had to have the doors in our old home occasionally sawed off a bit around the top or bottom because real wood Swells with heat and humidity. The doors might look a bit "off" but that is what happens with historic buildings. The inn is beautifully decorated with gorgeous, authentic art and antiques, unlike most hotels with the same mass produced cheap poster prints, particle board furniture and ugly lamps. Yes, sound does travel because the windows are real glass (not safety glass windows that do not open). The ceilings are high. And the beds... they are huge and so confortable! They are not the fake wood platforms nailed to the wall or floor. I am sure the carpets do get wet and might smell a bit musty after guests come in wet from the pool, but that is true of any hotel with a pool /jacuzzis. Personally, I have asthma and have never had a reaction or smelled mold. I love the carpeted stairs and halls and light fixtures. I have alw
Jesse Riehl
We enjoyed the Sunday brunch buffet here. Amazing. So good. The variety and quality of the food was absolutely wonderful. The staff were very kind and helpful. Everyone went out of their way to make sure we were happy. The best of the bunch was the hostess who sat us. She checked up on us throughout our meal and was the icing on the fantastic cake of our experience this past Sunday. We will be back!
Service: 5
Steve Conway
I’d start by noting the place is nearly 100 years old -don’t expect the Ritz. Window ac and it runs 24 hours in the summer. The double queen room had no place to sit. The continental breakfast ran out of coffee, oj and eggs. However, it’s historic and has a neat restaurant. Didn’t eat there but it’s nice. It’s a couples getaway if you have something to do in LL. Prepare for a lot of traffic.
Joyce Edwards
We went the the 1927 Lake Lure Inn & Spa for brunch on Sunday. I believe the hours are from 10:00 to 2:00. Highly recommend if you’re visiting the area, as the food was phenomenal. We sat outside on the veranda with stunning views of Lake Lure. Reservations are recommended.Food & drinks: The Sunday brunch was fantastic! Highly recommend.
Service: 5
209connief
We really enjoyed the historical aspect of the hotel! The music box collection is incredible! Sunday brunch was delightful with fresh and well prepared food. Variety of food covered breakfadt, lunch and dinner items. Enjoyed the entire experience!
Brian King
This place was quite nice. It's age shows in places but the feeling you get being here, like stepping back in time some.The rooms are small but cozy.The breakfast needs work. I felt that for this location that food should be fresh, not cereal and muffins, but fresh cooked sausage eggs and bacon.
My body was full of bug bites after a night at this hotel, I went to the front desk to tell them there's a possibility of bed bugs and they inspected each bed and said there weren't any and said she would bring her manager, 15 minutes go by no manager is here so I decide to to to the front desk and they call me a liar and say the won't offer a free night or refund. Absolutely the worst hotel stay ever. The doors don't even lock anyone can walk in.
Christy823
Very nice stay at a very charming Inn! So much history. Two couples celebrating our wedding anniversaries. We had a King Jacuzzi Suite and a Queen Standard. Both rooms were nice and each had their own characteristics. The Inn as someone said was just like walking into your Grandparents’ house. So many antiques. Staff was nice, small but pleasant breakfast. We will come back.
Courtney Sherman
The Inn is pretty and the location is amazing. The rooms are tiny but the location and price and historic aspect make up for it. The bar was convenient but severely understaffed (one bartender licensed in the entire building, meaning she had to run between the lounge and restaurant all night every night).The “included” continental breakfast was extremely disappointing unless you like plain bagels, sliced white bread, or hard boiled eggs.While the Sunday brunch is highly advertised throughout the lobby and on the website, it is never mentioned that reservations are necessary or even available, so we found ourselves driving 20 minutes to breakfast when we were informed at 10am (when brunch opens) that every table was booked for the day.We had booked massages at the attached Spa, but they were cancelled a week before our stay because the masseuse apparently quit without notice.Basically, the Inn is a nice place to sleep and keep your things as you explore all of the fantastic things to do in the area.
Service: 3
Kris Greene
We recently stayed at the 1927 Lake Lure Inn and Spa. First, the location is beautiful As we drove up to the inn, I took note that the Inn is in need of exterior paint and a general cleaning As we entered the inn, I was impressed with the period decor. Our room and bathroom were tiny (but I was expecting this - after all it was built in 1927) and was reasonably clean however the bed linens were not high quality and the pillows were flat. Our room did not even have a closet, however there was a period piece of furniture where we could hang our clothes out in the open. The pool area was beautiful and a very relaxing spot to enjoy the afternoon.Moose and Goose Lounge - Leah is absolutely awesome! She is a welcoming, friendly person and made our stay at the inn pleasant and pleasurable. She was very attentive to all of the patrons at the lounge and despite being super busy (only bartender, server, etc) kept her pleasant, professional demeanor. She also would be a great concierge. After conversing, we learned she had grown up in the area so I asked for suggestions on where we should visit. Instead of just offering up the tourist spots, she inquired as to what our interests were and then offered suggestions on nearby shops and restaurants to visit during our stay. We took her up on her suggestions and she was spot on! I thoroughly enjoyed conversing with her and will be back to visit Leah at the Moose and Goose lounge!Sunday Brunch - I must say the brunch was delicious! There were multiple salads (garden, caesar, antipasta, artichoke, etc) and a big crock pot of soup! A make to order omelette station with numerous fillings to choose from, prime rib and pork loin carving station, grits, bacon, sausage, garlic mashed potatoes, home fries, green beans and other assorted vegetables and a large table full of desserts. Everything I tasted was wonderful. I also had a bloody mary and the mix was obviously home made and delicious! Another bonus, we got to see Leah as she was working. Again, she spoke to us by name and went out of her way to inquire about our previous sightseeing/shopping day and just to say hello and if she could be of further help.Front porch - wonderful place to sit in the rocking chairs and take in the beautiful view and enjoy a cold beverage.Reservation services via the website and telephone - needs desperate help!! We thought we were booking The Patrick Swayze suite - this is the room we clicked to book and then received confirmation for a standard room with 2 queen beds. Not happy! I then contacted the hotel directly and was told the suites were all booked. After numerous phone calls, I was able to switch to a standard king room. I also asked for a refrigerator 2 separate times and never received one - they are offered if available for a fee of ten dollars. A minor improvement would be to provide small refrigerators in all rooms - nice addition for a low cost.General impression of staff - Everyone was friendly however they definitely lacked proper training and there was definitely an absence of leadership in management. They were doing the best they could however there is lots of room for improvement and I blame this on the lack of a clear leader in management. I was told the manager had recently decided to pursue other opportunities! If he or she is still in the area, you desperately need them back!!Noteworthy staff which I had the pleasure of meeting -Leah - I give her 5 stars plus! I cannot say enough good things about her!Eric - warm, welcoming and seemed to be able to multi task - he was the maintenance person and also helped in the restaurant and lounge. Very friendly with a nice smile. He also was able to resolve my issues with my reservation (3 attempts with other employees) when switching rooms and gave me a call back to let me know it was complete and he was able to find a room with a viewMargaret - new employee - very friendly and helpfulSafety: No uber or lyft rides available or taxiFood & drinks: 3 restaurants within walking distanceNoteworthy details: Leah was
Service: 3
CarolinaTraveler3609
First time staying at the Lake Lure Inn and Spa. Went up for a couples weekend for 4th of July. Beautiful historic 1927 hotel right on Lake Lure. Staff was great. Great eclectic bar looking over the lake. Great romantic hotel for a couples getaway. Watched fireworks over Lake Lure. Memories for a lifetime. Will be back next year!
I’m not sure what places people stay in usually that give this place 4 or 5 stars which stand for ‘very good’ and ‘excellent’ respectively. The place is old, tired and worn down from decades of doing just the bare minimum of maintenance and upkeep. We had a room with a kingsize bed and window facing the lake. The windows did not open (jammed). The blind and curtains do block much light in the morning so be prepared to wake up early. Our bathroom was so small that at the same time, I could sit on the toilet, wash my hands in the sink and wash my feet in the shower without moving. The carpet makes you want to wear flip flops. The AC unit in the wall was loud. When switched of, we could hear the party that was going on in the hallway of our floor. Linens were clean and mattress was comfortable. When we sat at a table in the bar area, I looked out the window just to see at least 6+ dead bugs on the windowsills. It’s been a while since they’ve been cleaned. The ‘continental breakfast’ is not great. Stale bagels, dirty tables. The staff is friendly but that is not enough to make us come back. This place is in need of some serious renovations and investment in customer relations.
The 1927 Lake Lure Inn and Spa Google review summary 4.4 862 reviews 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ Reviews on other travel sites Reviews Search reviews holy smoke 1/5 4 days ago on Google We had decided to stay here as other family members were also staying at this location. The first floor is quite beautiful full of antiques from 1927 with information about them. The rooms were however a complete letdown. Extremely small, "queen" bed the size of a full and if you're traveling with someone who's a bigger guy, he won't fit comfortably. Try finding an outlet, very small bedroom, large stain on the sofa (over a foot long), furniture that was so worn (chipped, veneer peeling/worn out through stain) that I could have found furniture in better shape in Goodwill. The first room could not accommodate someone who needed a medical device so we tried a second room. That room was even smaller and smelled like musty vomit. The third room was slightly better but anything that we brought home that we used, and I mean everything, needed to be throughly washed to remove the musty smell. Window air conditioners were loud, pool was not heated but they do state that on their website. I understand that this is an old building but the owner seems to have not done any updating or even a good job of fixing areas of the plaster areas where anything newer had been added. The rooms were just very poorly outfitted and any updates were also poorly done (think plaster ceilings that were just slapped with some plaster and not artistically done to match the original). It was somewhat difficult to find two places to set our suitcases on without using the bed. Continental breakfast consisted of Eggo-like premade waffles that couldn't be heated in either of the two non-working toasters, small containers of cereals, packages of oatmeal, bagels and small packaged muffins. Canned juice and coffee were available. Overall it was a very unsatisfactory experience. The hotel clerks were very nice though and the linens were clean but why didn't the person making the bed also pick up the dirty towels which were just left on the floor. Doors and walls are extremely thin so you get to hear everyone coming and going. I don't know how this managed to get 4 stars from anyone but I would encourage anyone thinking of staying here to look elsewhere. It was a very disappointing place to spend $$$ for a vacation
My birthday brunch was here last Sunday. The buffet was beautiful, tasty and the staff were over the top!!! Professional, manager definitely owns his leadership here!Next time I will stay here…I highly recommend this establishment!Come for the weekend, celebrate your other or come alone. There’s hiking, boating, gardens and such a cute small down that America haunt o er developed.Walkability: Very convenient to Lake Lure.
Service: 5
Such a disappointment. Restaurant and lounge are closed Sunday thru Wednesday. There is no obvious mention of this closure on their website. Absolutely no where to eat dinner on Tuesday night. King room only large enough for bed. Very disappointed. Not sure why anyone would want to stay here.
I stay at Lake Lure Inn as often as possible. My husband and I live about 90 minutes away. I used to stay at resorts in other mountain towns, but I find Lake Lure is much quieter and less crowded - at least near the Inn. You don't have to drive far at all to find store, bars, attractions. They are down the road just far enough so you don't hear the noise or encounter the foot and vehicle traffic while at the Inn. The view from the Inn is PRICELESS!! The lake is stunning with majestic mountains as the backdrop. The rock formations and tree covered mountaintops are gorgeous. I know some people may not have been thrilled with the "older building", wifi strength or even finding a lucky ladybug on a windowsill at times. The century old hotel is steeped in history with celebrity guests, veterans seeking r&r after WWII, endless couples getting married on the property, celebrating anniversaries or guests looking to escape and unplug. If you want to stay in a hotel with 5 star wifi, the latest modern amenities and a busy nightlife, nearby Asheville offers many options. If you love staying in a room with real wood, antiques up and down the halls and a stunning lobby that can't help but give Great Gatsby vibes, Lake Lure Inn is for you. The comfortable chairs near the stairs on upper levels for family and friends to gather, the benches in front of stained glass windows on the staircases, the comfortable seating in the enormous lobby and the rocking chairs out front are perfect if you want to sit and read, take in the view or just relax. The bar is a wonderful place to grab dinner, drinks and meet new friends. Most people I've met in the bar/lounge are locals. If locals love it, then you know it has to be a great place. I know some guests are unhappy, even mad, when they realize the wifi and cell service are spotty at best. If you look at the mountains surrounding Lake Lure Inn you will not see ugly cell towers ruining the landscape. Wifi/Cell service is unreliable in the drive to Lake Lure and in most of the town from what I have experienced. Personally, I enjoyed not having my cell phone beep or buzz non-stop. I had my husband call the phone in the room so I didn't have to worry about our calls dropping. You won't see people walking around the lake with their eyes glued to their Smartphones. The people I see anytime I'm there are taking in the view, enjoying the pool or lake or meeting new friends because they are engaged- not glued to their electronic devices. Some reviews criticize the age of the hotel, ladybugs finding their way in rooms, doors not closing tight, noise traveling, the dated antiques, the fact the room keys are actual keys and not cards and even maybe a musty smell. I grew up in a century old house that was also a B&B with restaurant. The Lake Lure Inn is a gorgeous Old inn... made of real wood, Windows that you can actually open and there is a pool and some rooms have a jacuzzi. I LOVE the fact you can open the windows and get fresh air and even run a hot jacuzzi in winter and feel the cool air from outside. Growing up, we had to have the doors in our old home occasionally sawed off a bit around the top or bottom because real wood Swells with heat and humidity. The doors might look a bit "off" but that is what happens with historic buildings. The inn is beautifully decorated with gorgeous, authentic art and antiques, unlike most hotels with the same mass produced cheap poster prints, particle board furniture and ugly lamps. Yes, sound does travel because the windows are real glass (not safety glass windows that do not open). The ceilings are high. And the beds... they are huge and so confortable! They are not the fake wood platforms nailed to the wall or floor. I am sure the carpets do get wet and might smell a bit musty after guests come in wet from the pool, but that is true of any hotel with a pool /jacuzzis. Personally, I have asthma and have never had a reaction or smelled mold. I love the carpeted stairs and halls and light fixtures. I have alw
We enjoyed the Sunday brunch buffet here. Amazing. So good. The variety and quality of the food was absolutely wonderful. The staff were very kind and helpful. Everyone went out of their way to make sure we were happy. The best of the bunch was the hostess who sat us. She checked up on us throughout our meal and was the icing on the fantastic cake of our experience this past Sunday. We will be back!
Service: 5
I’d start by noting the place is nearly 100 years old -don’t expect the Ritz. Window ac and it runs 24 hours in the summer. The double queen room had no place to sit. The continental breakfast ran out of coffee, oj and eggs. However, it’s historic and has a neat restaurant. Didn’t eat there but it’s nice. It’s a couples getaway if you have something to do in LL. Prepare for a lot of traffic.
We went the the 1927 Lake Lure Inn & Spa for brunch on Sunday. I believe the hours are from 10:00 to 2:00. Highly recommend if you’re visiting the area, as the food was phenomenal. We sat outside on the veranda with stunning views of Lake Lure. Reservations are recommended.Food & drinks: The Sunday brunch was fantastic! Highly recommend.
Service: 5
We really enjoyed the historical aspect of the hotel! The music box collection is incredible! Sunday brunch was delightful with fresh and well prepared food. Variety of food covered breakfadt, lunch and dinner items. Enjoyed the entire experience!
This place was quite nice. It's age shows in places but the feeling you get being here, like stepping back in time some.The rooms are small but cozy.The breakfast needs work. I felt that for this location that food should be fresh, not cereal and muffins, but fresh cooked sausage eggs and bacon.
Service: 5
Restaurantji Recommends
My body was full of bug bites after a night at this hotel, I went to the front desk to tell them there's a possibility of bed bugs and they inspected each bed and said there weren't any and said she would bring her manager, 15 minutes go by no manager is here so I decide to to to the front desk and they call me a liar and say the won't offer a free night or refund. Absolutely the worst hotel stay ever. The doors don't even lock anyone can walk in.
Very nice stay at a very charming Inn! So much history. Two couples celebrating our wedding anniversaries. We had a King Jacuzzi Suite and a Queen Standard. Both rooms were nice and each had their own characteristics. The Inn as someone said was just like walking into your Grandparents’ house. So many antiques. Staff was nice, small but pleasant breakfast. We will come back.
The Inn is pretty and the location is amazing. The rooms are tiny but the location and price and historic aspect make up for it. The bar was convenient but severely understaffed (one bartender licensed in the entire building, meaning she had to run between the lounge and restaurant all night every night).The “included” continental breakfast was extremely disappointing unless you like plain bagels, sliced white bread, or hard boiled eggs.While the Sunday brunch is highly advertised throughout the lobby and on the website, it is never mentioned that reservations are necessary or even available, so we found ourselves driving 20 minutes to breakfast when we were informed at 10am (when brunch opens) that every table was booked for the day.We had booked massages at the attached Spa, but they were cancelled a week before our stay because the masseuse apparently quit without notice.Basically, the Inn is a nice place to sleep and keep your things as you explore all of the fantastic things to do in the area.
Service: 3
We recently stayed at the 1927 Lake Lure Inn and Spa. First, the location is beautiful As we drove up to the inn, I took note that the Inn is in need of exterior paint and a general cleaning As we entered the inn, I was impressed with the period decor. Our room and bathroom were tiny (but I was expecting this - after all it was built in 1927) and was reasonably clean however the bed linens were not high quality and the pillows were flat. Our room did not even have a closet, however there was a period piece of furniture where we could hang our clothes out in the open. The pool area was beautiful and a very relaxing spot to enjoy the afternoon.Moose and Goose Lounge - Leah is absolutely awesome! She is a welcoming, friendly person and made our stay at the inn pleasant and pleasurable. She was very attentive to all of the patrons at the lounge and despite being super busy (only bartender, server, etc) kept her pleasant, professional demeanor. She also would be a great concierge. After conversing, we learned she had grown up in the area so I asked for suggestions on where we should visit. Instead of just offering up the tourist spots, she inquired as to what our interests were and then offered suggestions on nearby shops and restaurants to visit during our stay. We took her up on her suggestions and she was spot on! I thoroughly enjoyed conversing with her and will be back to visit Leah at the Moose and Goose lounge!Sunday Brunch - I must say the brunch was delicious! There were multiple salads (garden, caesar, antipasta, artichoke, etc) and a big crock pot of soup! A make to order omelette station with numerous fillings to choose from, prime rib and pork loin carving station, grits, bacon, sausage, garlic mashed potatoes, home fries, green beans and other assorted vegetables and a large table full of desserts. Everything I tasted was wonderful. I also had a bloody mary and the mix was obviously home made and delicious! Another bonus, we got to see Leah as she was working. Again, she spoke to us by name and went out of her way to inquire about our previous sightseeing/shopping day and just to say hello and if she could be of further help.Front porch - wonderful place to sit in the rocking chairs and take in the beautiful view and enjoy a cold beverage.Reservation services via the website and telephone - needs desperate help!! We thought we were booking The Patrick Swayze suite - this is the room we clicked to book and then received confirmation for a standard room with 2 queen beds. Not happy! I then contacted the hotel directly and was told the suites were all booked. After numerous phone calls, I was able to switch to a standard king room. I also asked for a refrigerator 2 separate times and never received one - they are offered if available for a fee of ten dollars. A minor improvement would be to provide small refrigerators in all rooms - nice addition for a low cost.General impression of staff - Everyone was friendly however they definitely lacked proper training and there was definitely an absence of leadership in management. They were doing the best they could however there is lots of room for improvement and I blame this on the lack of a clear leader in management. I was told the manager had recently decided to pursue other opportunities! If he or she is still in the area, you desperately need them back!!Noteworthy staff which I had the pleasure of meeting -Leah - I give her 5 stars plus! I cannot say enough good things about her!Eric - warm, welcoming and seemed to be able to multi task - he was the maintenance person and also helped in the restaurant and lounge. Very friendly with a nice smile. He also was able to resolve my issues with my reservation (3 attempts with other employees) when switching rooms and gave me a call back to let me know it was complete and he was able to find a room with a viewMargaret - new employee - very friendly and helpfulSafety: No uber or lyft rides available or taxiFood & drinks: 3 restaurants within walking distanceNoteworthy details: Leah was
Service: 3
First time staying at the Lake Lure Inn and Spa. Went up for a couples weekend for 4th of July. Beautiful historic 1927 hotel right on Lake Lure. Staff was great. Great eclectic bar looking over the lake. Great romantic hotel for a couples getaway. Watched fireworks over Lake Lure. Memories for a lifetime. Will be back next year!