In recent Years KFC in Laurinburg, North Carolina was a good place to eat a great place to take your family and get a good KFC fried chicken meal, but in the last year. The customer service has been on the steady decline and recently The past couple of months have been just horrible. They've redone the inside of the building and it looks fantastic, but the customer service is at a all time low. The employees clearly do not care. I ordered food at 8:00pm to only be told. They have no Mac and cheese. They're out of this. They're out of this. They are very limited on everything they always are missing Something in your bag and always missing something when it comes to side's, they're always having bad Customer service is just a horrible experience. When you go there, we waited an hour for an online order that had been placed at 8 o'clock and wasn't made until after 9. If my daughter and wife did not write like this place, I would never go back there. Bojangles has recently reopened in our town along with a new popeye's, That is being built and soon I will no longer have to depend on KFC for my fried chicken needs. And I will thankfully not have to visit the establishment any longer. Please do something because soon no one will go there because we do not want to spend money to not have good service and be treated like garbage. Praying for improvement, my lil girl loves KFC, but I can't spend and hour and that is not the first hour wait there for something that is should never take more that 25 to 30 minutes, and that's giving tune for me to let the chicken cook completely, so there isn't a good reason for an hour wait once and definitely not twice. Between the employees being rude and the insane wait time. I got 2, 3 piece dinners and waited an hour with no line in the building, just ridiculous, if I ordered 2, 50 piece meals, I'd be fair and not complain, I expect that to take an hour. But 2, 3 piece dinners is just not worth an hour of my day, the service is terrible, the never having sides when you have 2 to 3 hours of business left to go, this had happened 3 to 4 times in a 2 month period, I can't stress enough how rude and just completely rude the people are that work there, it's quite possibly the worst customer service experience we have in town. It's 1 star, the food is mid at best, the location is up to date, that's the only positive I can find to mention, other than that it's 1 ? I'd give it half a star if I had an emoji for on my keyboard.
Atmosphere: 2
Food: 3
Service: 1
Kiston Bonnel
No pot pies ready, no utensils for mashed potatoes and no paper for receipt. Then to top it all off the wings sucked. I watched 2 cars pull away from drive through without even ordering. Every time I go to this KFC something is wrong.
Atmosphere: 1
Food: 1
Service: 1
Jake Kacher
I used to love KFC, the current chicken does not compare to the old at all!
Atmosphere: 3
Food: 3
Service: 3
Lakisha Freeman
They have very nasty attitudes and get orders mixed up. I would not recommend going there while them young girls are working on night shift.
Atmosphere: 3
Food: 3
Service: 2
Aaliyah T.
I will like to say that if a restaurant or any establishment is open until 10pm I expect you to have Food until then. I just got in town I was really hungry I only wanted a pot pie because I don't eat anything else on the menu and when the young lady came on the drive thru speaker she let me know all they had was pot pie then switched it up to they don't have that available so I ask will they have it available tomorrow on Sunday morning she said probably. I feel like if you going to close at 9:54 please put that on your app or website because that is important for customers to know how long your restaurant is willing to provide excellent service plus fresh hot food. Please update your business hours to 9:54pm on Saturday night not 10pm when you still have 6mins to provide service. Highly Disappointed Please treat customers how you will like to be treated!
Eric Lee
Ordered $30 worth of food and was asked to pull up and told my food would be brought out to me. Waited 15 minutes or so, and I pulled back up to the window and they didn't even know what I had ordered. After 5 more minutes of waiting, I asked for my money back. Never got an apology or explanation. I hope they get some better management soon, because this is just poor behavior, let alone poor service.
Melissa Kirkendall
Ordered through app and it took 45 min to prepare. Didn't even have full order, I was missing my drink, the family meals biscuits and a large fry.
Atmosphere: 2
Food: 4
Service: 2
Recommended dishes: Fried Chicken
Richard Phillips
Food was great, just like all KFC is. Unfortunately I couldn’t understand the girl behind the counter’s accent. A little southern, a little Ebonics.
Atmosphere: 5
Food: 5
Service: 2
Jamie Beel (Jay)
The menu had changed and I'm severely disappointed in the new nuggets and famous bowl. They got rid of amazing popcorn chicken and replaced them with these huge nuggets that are so salty it tastes awful! ?I stopped going one visit after they changed the menu. Such a bummer as I used to love the famous bowls and got them all the time, they were my favorite menu item.
Food: 1
Service: 5
huslerk
The food is always cold! The chicken sandwiches is the worst when they first started serving them they were very good now they put too much mayonnaise the bun is cold.
The best chicken sandwich I've had in a while. It was prepared fresh and hot.
Atmosphere: 5
Food: 5
Service: 5
Ashley Nichisti
We had a great time and the staff was great!
Atmosphere: 5
Food: 5
Service: 5
Earlene French
At 9:15 pm, on my way to work, I stopped at KFC to get food for work.Imagine my surprise when the cashier informed me they were OUT OF CHICKEN .
Dian Marie
Hot in there. I saw a commercial with the nuggets, soI ordered the new chicken nuggets and they were great. Kids liked their chicken sandwich.
Atmosphere: 3
Food: 5
Service: 5
diedre blue
Of course the food is good. But the young lady on the drive through window was eating chicken nuggets and had a whole bowl of slice pickles....smh. Isn't the pickles for the sandwiches. I can see if she was on break, but she wasn't. Think God she was at the drive thru because she was serving food I would not have ordered. That's germs on her hands...smh
In recent Years KFC in Laurinburg, North Carolina was a good place to eat a great place to take your family and get a good KFC fried chicken meal, but in the last year. The customer service has been on the steady decline and recently The past couple of months have been just horrible. They've redone the inside of the building and it looks fantastic, but the customer service is at a all time low. The employees clearly do not care. I ordered food at 8:00pm to only be told. They have no Mac and cheese. They're out of this. They're out of this. They are very limited on everything they always are missing Something in your bag and always missing something when it comes to side's, they're always having bad Customer service is just a horrible experience. When you go there, we waited an hour for an online order that had been placed at 8 o'clock and wasn't made until after 9. If my daughter and wife did not write like this place, I would never go back there. Bojangles has recently reopened in our town along with a new popeye's, That is being built and soon I will no longer have to depend on KFC for my fried chicken needs. And I will thankfully not have to visit the establishment any longer. Please do something because soon no one will go there because we do not want to spend money to not have good service and be treated like garbage. Praying for improvement, my lil girl loves KFC, but I can't spend and hour and that is not the first hour wait there for something that is should never take more that 25 to 30 minutes, and that's giving tune for me to let the chicken cook completely, so there isn't a good reason for an hour wait once and definitely not twice. Between the employees being rude and the insane wait time. I got 2, 3 piece dinners and waited an hour with no line in the building, just ridiculous, if I ordered 2, 50 piece meals, I'd be fair and not complain, I expect that to take an hour. But 2, 3 piece dinners is just not worth an hour of my day, the service is terrible, the never having sides when you have 2 to 3 hours of business left to go, this had happened 3 to 4 times in a 2 month period, I can't stress enough how rude and just completely rude the people are that work there, it's quite possibly the worst customer service experience we have in town. It's 1 star, the food is mid at best, the location is up to date, that's the only positive I can find to mention, other than that it's 1 ? I'd give it half a star if I had an emoji for on my keyboard.
Atmosphere: 2
Food: 3
Service: 1
No pot pies ready, no utensils for mashed potatoes and no paper for receipt. Then to top it all off the wings sucked. I watched 2 cars pull away from drive through without even ordering. Every time I go to this KFC something is wrong.
Atmosphere: 1
Food: 1
Service: 1
I used to love KFC, the current chicken does not compare to the old at all!
Atmosphere: 3
Food: 3
Service: 3
They have very nasty attitudes and get orders mixed up. I would not recommend going there while them young girls are working on night shift.
Atmosphere: 3
Food: 3
Service: 2
I will like to say that if a restaurant or any establishment is open until 10pm I expect you to have Food until then. I just got in town I was really hungry I only wanted a pot pie because I don't eat anything else on the menu and when the young lady came on the drive thru speaker she let me know all they had was pot pie then switched it up to they don't have that available so I ask will they have it available tomorrow on Sunday morning she said probably. I feel like if you going to close at 9:54 please put that on your app or website because that is important for customers to know how long your restaurant is willing to provide excellent service plus fresh hot food. Please update your business hours to 9:54pm on Saturday night not 10pm when you still have 6mins to provide service. Highly Disappointed Please treat customers how you will like to be treated!
Ordered $30 worth of food and was asked to pull up and told my food would be brought out to me. Waited 15 minutes or so, and I pulled back up to the window and they didn't even know what I had ordered. After 5 more minutes of waiting, I asked for my money back. Never got an apology or explanation. I hope they get some better management soon, because this is just poor behavior, let alone poor service.
Ordered through app and it took 45 min to prepare. Didn't even have full order, I was missing my drink, the family meals biscuits and a large fry.
Atmosphere: 2
Food: 4
Service: 2
Recommended dishes: Fried Chicken
Food was great, just like all KFC is. Unfortunately I couldn’t understand the girl behind the counter’s accent. A little southern, a little Ebonics.
Atmosphere: 5
Food: 5
Service: 2
The menu had changed and I'm severely disappointed in the new nuggets and famous bowl. They got rid of amazing popcorn chicken and replaced them with these huge nuggets that are so salty it tastes awful! ?I stopped going one visit after they changed the menu. Such a bummer as I used to love the famous bowls and got them all the time, they were my favorite menu item.
Food: 1
Service: 5
The food is always cold! The chicken sandwiches is the worst when they first started serving them they were very good now they put too much mayonnaise the bun is cold.
Atmosphere: 1
Food: 2
Service: 2
Restaurantji Recommends
The best chicken sandwich I've had in a while. It was prepared fresh and hot.
Atmosphere: 5
Food: 5
Service: 5
We had a great time and the staff was great!
Atmosphere: 5
Food: 5
Service: 5
At 9:15 pm, on my way to work, I stopped at KFC to get food for work.Imagine my surprise when the cashier informed me they were OUT OF CHICKEN .
Hot in there. I saw a commercial with the nuggets, soI ordered the new chicken nuggets and they were great. Kids liked their chicken sandwich.
Atmosphere: 3
Food: 5
Service: 5
Of course the food is good. But the young lady on the drive through window was eating chicken nuggets and had a whole bowl of slice pickles....smh. Isn't the pickles for the sandwiches. I can see if she was on break, but she wasn't. Think God she was at the drive thru because she was serving food I would not have ordered. That's germs on her hands...smh
Atmosphere: 4
Food: 5
Service: 3