I was upset I ordered the new holiday cookie signature latte and it was supposed to have cookie crumbles on top but it didn't and we asked the girl why didn't it have the cookie crumbles on it cause it's supposed to have it on top but she said she don't know anything about the toppings but I looked it up on the app and it said it was supposed to have cookie crumbles on top I am very upset and then I tried to call and get it fixed but nobody would answer the phone so if I could give it 0 stars I would but I can't so I gave it a one star
Atmosphere: 1
Food: 1
Service: 1
A Therrell
Used to go here almost every day. The service and order accuracy have tanked recently. Hopefully they can get back to their old level of service and quality. The owner and managers are really nice!
Atmosphere: 3
Food: 2
Service: 2
Gabrielle
Terrible at making matcha iced lattes. Either too much matcha powder or not enough đ¨ none of the workers have any personality. Overworked and underpaid is what they present.
Atmosphere: 1
Food: 1
Service: 1
Beth W
When you go inside you can only order at the kiosk which does not let you choose everything, like donut hole flavors. Hashbrowns were inedible and the croissant was old and cold. Donut order was wrong. When I went back into tell them the donuts were wrong they acted as if it was a big deal to get me the correct donuts. Then the donuts tasted old. Just an overall unpleasant experience and waste of money.
Atmosphere: 1
Food: 1
Service: 1
Cupid Street
My boyfriend came here on a Monday and ordered a pumpkin spice chai latte and a strawberry dragon fruit refresher, to start off the latte was pure milk, not a single bit of flavoring just milk and ice, the refresher had 0 green tea in it, came back on a Wednesday to retry with a modified order based on our past experience (more chai and flavor in latte and more green tea in refresher) they gave him a chai and milk latte, and the refresher was water and green tea only, it literally tastes like they scooped dishwater into a cup and served it. We attempted to call back multiple times and they didnât answer at all, on top of this the customer service was terrible, short quick answers rushing him through the line. Why work a job if you have no clue what youâre doing and hate your line of work?
Atmosphere: 1
Food: 1
Service: 1
Dana âButter tubâ Burroughs
Dunkin' Donuts has the best coffee and Krispy Kreme has the best donuts
Kid-friendliness: The staff is always nice and very helpful
Atmosphere: 4
Food: 4
Service: 4
Harry Cook
All by the staff is very helpful and friendly the food quality was absolutely deplorable Paul a dozen donuts for the office personnel this morning they were unedible you could literally take them out and hit them on the counter and then they would make a knocking noise
Atmosphere: 3
Food: 1
Service: 4
Jay Zack
Bad service they did not get my order right everyone was more focus in the drive thru than the customer in the store will never come back again wasted my money for nothing
Kameron Dennis
Coffee is okay. Just wish they'd fix their parking lot because its got some massive pot holes
Horrible service horrible period!! Like Florida actually cares for service and actually works!! These people dont work just stands there looking like they on something
Atmosphere: 1
Food: 1
Service: 1
Ron n Adelle Cloutier
My hash browns were cold so I went back inside to get new ones. The young lady at the counter was very polite although not apologetic and the gentleman who heated more for me snatched up the ones I left on the counter like I was going to take them to eat anyway. Odd behavior but ce la vie. My coffee was good and was also hot as it should be.
Atmosphere: 5
Food: 3
Service: 4
lethalgloss
probably the worst dunkin I've ever been to, employees are uninformed of dunkin standard. I know what I want to order and I order it the way I want it, but it seems to be a problem every time I order it. I once came inside this location and the two ladies at the front were urging me to hurry so they could go out back to smoke, the order taker is rushy and employees are rude. Your best bet is to go to 321 josh runs a much better store.
Atmosphere: 1
Food: 1
Service: 1
Chaylea Goodyear
Trash all around
Tyrelline Song
Coffee is always burnt...The donuts are so-so... never consistent. The employees are mostly rude and short with you. At least the place is mostly clean.
REALLY GOOD ICE COFFEE !!!!!
Atmosphere: 4
Food: 4
Service: 4
I was upset I ordered the new holiday cookie signature latte and it was supposed to have cookie crumbles on top but it didn't and we asked the girl why didn't it have the cookie crumbles on it cause it's supposed to have it on top but she said she don't know anything about the toppings but I looked it up on the app and it said it was supposed to have cookie crumbles on top I am very upset and then I tried to call and get it fixed but nobody would answer the phone so if I could give it 0 stars I would but I can't so I gave it a one star
Atmosphere: 1
Food: 1
Service: 1
Used to go here almost every day. The service and order accuracy have tanked recently. Hopefully they can get back to their old level of service and quality. The owner and managers are really nice!
Atmosphere: 3
Food: 2
Service: 2
Terrible at making matcha iced lattes. Either too much matcha powder or not enough đ¨ none of the workers have any personality. Overworked and underpaid is what they present.
Atmosphere: 1
Food: 1
Service: 1
When you go inside you can only order at the kiosk which does not let you choose everything, like donut hole flavors. Hashbrowns were inedible and the croissant was old and cold. Donut order was wrong. When I went back into tell them the donuts were wrong they acted as if it was a big deal to get me the correct donuts. Then the donuts tasted old. Just an overall unpleasant experience and waste of money.
Atmosphere: 1
Food: 1
Service: 1
My boyfriend came here on a Monday and ordered a pumpkin spice chai latte and a strawberry dragon fruit refresher, to start off the latte was pure milk, not a single bit of flavoring just milk and ice, the refresher had 0 green tea in it, came back on a Wednesday to retry with a modified order based on our past experience (more chai and flavor in latte and more green tea in refresher) they gave him a chai and milk latte, and the refresher was water and green tea only, it literally tastes like they scooped dishwater into a cup and served it. We attempted to call back multiple times and they didnât answer at all, on top of this the customer service was terrible, short quick answers rushing him through the line. Why work a job if you have no clue what youâre doing and hate your line of work?
Atmosphere: 1
Food: 1
Service: 1
Dunkin' Donuts has the best coffee and Krispy Kreme has the best donuts
Kid-friendliness: The staff is always nice and very helpful
Atmosphere: 4
Food: 4
Service: 4
All by the staff is very helpful and friendly the food quality was absolutely deplorable Paul a dozen donuts for the office personnel this morning they were unedible you could literally take them out and hit them on the counter and then they would make a knocking noise
Atmosphere: 3
Food: 1
Service: 4
Bad service they did not get my order right everyone was more focus in the drive thru than the customer in the store will never come back again wasted my money for nothing
Coffee is okay. Just wish they'd fix their parking lot because its got some massive pot holes
Restaurantji Recommends
Horrible service horrible period!! Like Florida actually cares for service and actually works!! These people dont work just stands there looking like they on something
Atmosphere: 1
Food: 1
Service: 1
My hash browns were cold so I went back inside to get new ones. The young lady at the counter was very polite although not apologetic and the gentleman who heated more for me snatched up the ones I left on the counter like I was going to take them to eat anyway. Odd behavior but ce la vie.
My coffee was good and was also hot as it should be.
Atmosphere: 5
Food: 3
Service: 4
probably the worst dunkin I've ever been to, employees are uninformed of dunkin standard. I know what I want to order and I order it the way I want it, but it seems to be a problem every time I order it. I once came inside this location and the two ladies at the front were urging me to hurry so they could go out back to smoke, the order taker is rushy and employees are rude. Your best bet is to go to 321 josh runs a much better store.
Atmosphere: 1
Food: 1
Service: 1
Trash all around
Coffee is always burnt...The donuts are so-so... never consistent. The employees are mostly rude and short with you. At least the place is mostly clean.
Atmosphere: 2
Food: 3
Service: 2
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