Food was good, quick service, nothing negative to say.or to report
Atmosphere: 5
Food: 5
Service: 5
Jared Hershberger
Love that they are open til midnight. The food is good as always.
Atmosphere: 5
Food: 5
Service: 5
Amy Sprague
it's sad that the 321 N Cedar Bluff Rd, Knoxville, TN 37923 location is the WORST location possible. $17.46 and we would have gotten more and better food from a McDonald's happy meal. on to of the chicken being gray inside the breeding and gray an off taste
Ceil Valentine
Excellent food. Prices are great.
Atmosphere: 3
Food: 5
Service: 5
James Pohl
Newport News store. Wife and I are out on a date night and go to the drive thru for milkshakes. Listening to the voice a guy is taking my order and after mentioning the first item he stops and says is that all. Basically I’m interrupted then a lady takes over so I start the order from scratch and she to interrupts me before I can even finish mentioning the first item so again I start the ordering from scratch and I ask her to let me finish speaking and wouldn’t let me. I did make it known by changing the tone of my voice that I was not happy with her interrupting me. Also they must have done something with their headsets while I was at the order screen because a loud noise came from the ordering screen and now I have pain in my left ear because the noise was too loud. As we proceeded to the window we picked up our milkshakes and paid for them. We were only given straws and no spoons for our milkshakes. Not sure if it was deliberate or if the store was out of stock on spoons but that made our date night less enjoyable since we had to use our straws as spoons on fresh frozen milkshakes. Il still go to cookout but not the Newport News location until the female employee improves her attitude towards customers.
Lisa Maldonado
Half the time you may get a correct order. I don’t want cheese & mustard on my burger and they put cheese & mustard. Even checking with them 3 times at the drive-thru doesn’t help, because they show they don’t care. Speaker system sucks. They talk too fast and take the order too fast. Maybe if they slow down a bit, they’ll get our orders right.
Jo C. M. Cager
I just visited the Cookout on Reynolda Road, Winston Salem, NC My order was received fresh and quick. I open my box to discover I did not have seasoning on my fries so I asked the young lady (African American with dreads) could I get some seasoning salt (she rolled her eye) she asked for my tray back but I asked could you put it in the packet. She then went to the back to fix the seasoning salt and again when she hand it back rolled her eyes before I could say Thank you she mumbled something and walked away. This customer service is not acceptable and to have an attitude at 11 am in the morning then she should not be working.
Randy RS
Small burger with a hint of grilled flavor and sides almost non existent, definitely a once and done deal while traveling..won't make the same mistake twice especially with bad customer service
I ordered a Double Burger which was the same price as the Regular Burger.
Atmosphere: 4
Food: 4
Service: 4
Carlton
The chicken quesadilla was amazing and it was just so flavorful and the customer service was amazing and fast. The food is really affordable and I will be visiting cook out more often.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Quesadillas Cajun Fries and Nuggets
Jayce Kibler
Nothing but inadequate teens working here. I go to several different cookout locations. I hate this one the most. I went today, ordered a chicken strip tray with hushpuppies and fries with chili on the fries and water as my drink. after about 10 minutes of waiting in line, i get a coke, and no chili. i pull into a parking spot and walk up to the window and tell them what happened, and that i want water, not coke, and i want chili on my fries. they took my tray and came back with it. i went home. when i open up my tray, there is ONLY CHEESE on my fries! what! incompetent. it isnt hard to do this job. stay away from this location!!!
Atmosphere: 2
Food: 3
Service: 1
Chechenia Martinez
Wanna try a new combo? Try the cheeseburger with everything, side of jalapeño cheese fries, and/or onion rings/hush puppies..! My go to forever
Atmosphere: 5
Food: 5
Service: 5
Christopher Carleton
Why are you reading this review? Go get some Cook Out
Food was good, quick service, nothing negative to say.or to report
Atmosphere: 5
Food: 5
Service: 5
Love that they are open til midnight.
The food is good as always.
Atmosphere: 5
Food: 5
Service: 5
it's sad that the 321 N Cedar Bluff Rd, Knoxville, TN 37923 location is the WORST location possible. $17.46 and we would have gotten more and better food from a McDonald's happy meal. on to of the chicken being gray inside the breeding and gray an off taste
Excellent food. Prices are great.
Atmosphere: 3
Food: 5
Service: 5
Newport News store. Wife and I are out on a date night and go to the drive thru for milkshakes. Listening to the voice a guy is taking my order and after mentioning the first item he stops and says is that all. Basically I’m interrupted then a lady takes over so I start the order from scratch and she to interrupts me before I can even finish mentioning the first item so again I start the ordering from scratch and I ask her to let me finish speaking and wouldn’t let me. I did make it known by changing the tone of my voice that I was not happy with her interrupting me. Also they must have done something with their headsets while I was at the order screen because a loud noise came from the ordering screen and now I have pain in my left ear because the noise was too loud. As we proceeded to the window we picked up our milkshakes and paid for them. We were only given straws and no spoons for our milkshakes. Not sure if it was deliberate or if the store was out of stock on spoons but that made our date night less enjoyable since we had to use our straws as spoons on fresh frozen milkshakes. Il still go to cookout but not the Newport News location until the female employee improves her attitude towards customers.
Half the time you may get a correct order. I don’t want cheese & mustard on my burger and they put cheese & mustard. Even checking with them 3 times at the drive-thru doesn’t help, because they show they don’t care. Speaker system sucks. They talk too fast and take the order too fast. Maybe if they slow down a bit, they’ll get our orders right.
I just visited the Cookout on Reynolda Road, Winston Salem, NC My order was received fresh and quick. I open my box to discover I did not have seasoning on my fries so I asked the young lady (African American with dreads) could I get some seasoning salt (she rolled her eye) she asked for my tray back but I asked could you put it in the packet. She then went to the back to fix the seasoning salt and again when she hand it back rolled her eyes before I could say Thank you she mumbled something and walked away. This customer service is not acceptable and to have an attitude at 11 am in the morning then she should not be working.
Small burger with a hint of grilled flavor and sides almost non existent, definitely a once and done deal while traveling..won't make the same mistake twice especially with bad customer service
They be take my order wrong already 2 times
Always something missing from the order
Restaurantji Recommends
I ordered a Double Burger which was the same price as the Regular Burger.
Atmosphere: 4
Food: 4
Service: 4
The chicken quesadilla was amazing and it was just so flavorful and the customer service was amazing and fast. The food is really affordable and I will be visiting cook out more often.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Quesadillas Cajun Fries and Nuggets
Nothing but inadequate teens working here. I go to several different cookout locations. I hate this one the most. I went today, ordered a chicken strip tray with hushpuppies and fries with chili on the fries and water as my drink. after about 10 minutes of waiting in line, i get a coke, and no chili. i pull into a parking spot and walk up to the window and tell them what happened, and that i want water, not coke, and i want chili on my fries. they took my tray and came back with it. i went home. when i open up my tray, there is ONLY CHEESE on my fries! what! incompetent. it isnt hard to do this job. stay away from this location!!!
Atmosphere: 2
Food: 3
Service: 1
Wanna try a new combo?
Try the cheeseburger with everything, side of jalapeño cheese fries, and/or onion rings/hush puppies..! My go to forever
Atmosphere: 5
Food: 5
Service: 5
Why are you reading this review? Go get some Cook Out
Atmosphere: 4
Food: 5
Service: 4
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