Pretty disappointed the meal we refused to eat… got home after a long day and opened the wrapper to the sandwich. And saw black gunk from the grill all over our sandwiches. It smelled like burning oil, and black debris from the grill. I worked in restaurants for 12+ years and I’ve never seen someone who thought that was ok to send out to a customer. Oh and they didn’t put the chips in the bag after I asked the person at the register… plus they have no CO2 in the fountain machine and everything was pretty nasty.
I will say the manager did make the situation right by refunding us and apologizing. Working in any restaurant is tough so I can understand a bad day. So I say this to help the manager and owner understand what customer frustrations are currently in case it’s not just a bad day. We will come back and try again because 85% of the time we haven’t had an issue. But it may be a little while.
Neil Fox
Great subs!! Scrappy service.
Bill Condy
Not crazy about this place only one polite person behind the counter could use hairnets..
Jessica Baughn
The quality of the food is never an issue but when I spend $50 and drive two towns over and you can't make the sandwich correctly or look at the additional comments that very politely asked you NOT to cut either sandwich then it becomes an issue. I was given a club sub with zero bacon, given the wrong chips and between 3 workers no one could read the simple directions I added to the I order. Pretty sad...
Don Winstead
No hot subs! Boo.
Billy Wilson
Not sure I've had a bad experience at any jersey Mike's.
Michael Ward
Please go to adifferent jersey mike's. there were 9 poeple working when i went there and the new guy was the one assemling the sandwiches while the rest of the gang leaned against the wall. Poor guy had no idea what he was doing and no one cared. that is the pisser about this. took 20 minutes to get the sandwich while another 20 people were behind me waiting. very frustrating to say the least
Diana Amey
Ordered and paid d on line still had to wait 15 minutes from time they gave us
Bre Morgan
We waited over 25 minutes to receive our sandwiches after ordering in the line. There were many people waiting on sandwiches that were waiting over 20 minutes. Not a quick meal at all.
Quincy Manasco
Attempting to do a web order. As you can see it's 8:04. And won't let me do an order. Not the first time it's happened at this location and I'm sure it's not going to be the last. Guess I'm not going here for lunch today. So much for giving to charity. They also tend to mess up my order a lot..
Went to order a sub this evening. There were no customers in the place at all. Five employees there but too busy bustling around to even address the fact that we are waiting to order. Stood there for several minutes, no one said a word to us. So we left. Poor customer service!!
Timothy Kelly
Just had a sandwich delivered to my home. I think it's a sandwich, it looks like a hunk of junk. Last time I order from this store.
Darcy
Ordered through Uber eats 3 subs earlier the subs smelt like onions through the bread didn’t order onions as a toppings they don’t change gloves , wipe down the sandwiche line !!
Pretty disappointed the meal we refused to eat… got home after a long day and opened the wrapper to the sandwich. And saw black gunk from the grill all over our sandwiches. It smelled like burning oil, and black debris from the grill. I worked in restaurants for 12+ years and I’ve never seen someone who thought that was ok to send out to a customer. Oh and they didn’t put the chips in the bag after I asked the person at the register… plus they have no CO2 in the fountain machine and everything was pretty nasty.
I will say the manager did make the situation right by refunding us and apologizing. Working in any restaurant is tough so I can understand a bad day. So I say this to help the manager and owner understand what customer frustrations are currently in case it’s not just a bad day. We will come back and try again because 85% of the time we haven’t had an issue. But it may be a little while.
Great subs!! Scrappy service.
Not crazy about this place only one polite person behind the counter could use hairnets..
The quality of the food is never an issue but when I spend $50 and drive two towns over and you can't make the sandwich correctly or look at the additional comments that very politely asked you NOT to cut either sandwich then it becomes an issue. I was given a club sub with zero bacon, given the wrong chips and between 3 workers no one could read the simple directions I added to the I order. Pretty sad...
No hot subs! Boo.
Not sure I've had a bad experience at any jersey Mike's.
Please go to adifferent jersey mike's. there were 9 poeple working when i went there and the new guy was the one assemling the sandwiches while the rest of the gang leaned against the wall. Poor guy had no idea what he was doing and no one cared. that is the pisser about this. took 20 minutes to get the sandwich while another 20 people were behind me waiting. very frustrating to say the least
Ordered and paid d on line still had to wait 15 minutes from time they gave us
We waited over 25 minutes to receive our sandwiches after ordering in the line. There were many people waiting on sandwiches that were waiting over 20 minutes. Not a quick meal at all.
Attempting to do a web order. As you can see it's 8:04. And won't let me do an order. Not the first time it's happened at this location and I'm sure it's not going to be the last. Guess I'm not going here for lunch today. So much for giving to charity. They also tend to mess up my order a lot..
Restaurantji Recommends
Good darn subs 👌
Great subs and salads!
Went to order a sub this evening. There were no customers in the place at all. Five employees there but too busy bustling around to even address the fact that we are waiting to order. Stood there for several minutes, no one said a word to us. So we left. Poor customer service!!
Just had a sandwich delivered to my home. I think it's a sandwich, it looks like a hunk of junk. Last time I order from this store.
Ordered through Uber eats 3 subs earlier the subs smelt like onions through the bread didn’t order onions as a toppings they don’t change gloves , wipe down the sandwiche line !!
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