First ever experience at McDonald's in 20 plus years of eating at McDonald's. Reid (guy with dreads) was the worst ever. He was rude. I had issues with the app. When I came to the window, they claimed they didn't see the second order. I have him both order numbers and showed him that my card was already charged twice. He then rang up another order and charged me. When I saw the receipt plus I saw the alert. I told him that he charged me again. I had 3 different charges. He became irrational. I told him to give me all three receipts, but he needed to refund me or reverse the last transaction because the amount was wrong either way. The app charges once you get to the restaurant. I have my bank card app on my phone, so it shows an alert as soon as it happens. Another guy processed a refund for the last transaction. Reid acted like I was trying to get free food. He made comments that I heard. The McDonald's app stores the purchases in your history once the payment is pending and received approval from my card. I know how the payment part works. He then proceeded to go and fix my order. I told the guy in the second window that I didn't want him touching my food because Reid didn't wash his hands, and he was already being rude to me. He claimed I yelled at him. Which is something I would never do. I also wouldn't get an attitude with anyone preparing my food because I don't want contaminated food. Reid even said he would call the police and give false information that I wanted free food. Again, the app had charged my card for the food. The other 2 purchases were not refunded. The other 2 purchases had discounted pricing due to special deals in the app. He rsng me up full price. He also started cursing. I did tell him that was not called for because I have a young child in the car. I didn't have an attitude with him, and I didn't talk to him in the manner he was talking to me. I even told him that I didn't want to come in because my back was already hurting, and I am disabled. He ignored that part obviously because of the nasty things he said to the other employees about me. The no reaction from the other employees told me he had done this before. I was over an hour away from home. I honestly didn't even eat the food. It was cold. I was shocked that this had even happened. Due to my unique name. I will no longer visit any McDonald's ever again. I hope their inside cameras have audio. I didn't record because I was trying to get him to see that my card was charged already twice. He wasn't trying to listen to me at all. To use such language in front of a child is dead wrong. His customer service is horrible. I can't help that I had issues with the app. I have had them before, and the employees at other restaurants have always either taken my phone and fixed it or walked me through how to fix it. The app made changes, and I hate the changes. It makes it harder to use. I am highly disappointed. I will be contacting their corporate office tomorrow. It's unacceptable. For him to even be comfortable to talk to me like that tells me he has done this before.
Atmosphere: 1
Food: 1
Service: 1
Jeffrey Cloud
Stopped here to dine in with my dad. Great service, hot food. Older woman brought us our food to the table which was amazing. Super friendly and caring. Overall best McDonald's experience I've had
Atmosphere: 4
Food: 4
Service: 4
Tony Mabry
I went through the drive thru, it was very slow,when I got to the window to receive my order there were 4 young kids laughing and joking, and had to ask me what I ordered, then didn't give me my entire order,when I got home I found that the food was cold and very poorly made ,McDonald's is already not good but cold too yuck..I will not go back...you've been warned.....
Food: 1
Service: 1
Eddie Smith
Well, it's not really much to say.I've always loved at mcdonald's yay
Food: 4
Service: 4
Serenity Lucas
Friendly staff and fast service
Randy Parnell
I went to the drive-through, the customer service was very friendly. Unfortunately, my McNuggets were cold.
Robert Wolfe
Cold Service was sorry .
Rich Harvey
A group of us stopped here for lunch during a road trip. The place was clean, and there were accommodations for our entire group.
The counter person was very pleasant and extremely helpful and professional. She showed great patience while our entire group placed an order.
We were seated while waiting for our food and beverages. Items were brought to our tables once they were prepared, which was a very nice and helpful touch.
Each order was correct, and all of the food tasted pretty good. I would gladly return to this McDonald's for a meal.
Tony Dutra
Took forever to get my food, lots of people came in, saying their orders were completely wrong.
I was at McDonald’s the other day and i ordered a Big Mac and my cousin a happy meal and they got my bag Mac way wrong and the food was cold so i took it bad and got hot food
Aaron Fleshner
I like French fries it's a guilty pleasure of mine.
Kimberly Gilmore
Went through drive thru made an order got to first window he asked if we wanted a receipt and we chose no. Picked up the food at the second window and I mentioned to my husband his drink was small but we went on. Handed my daughter the bad of food in the back seat as we were pulling off and she noticed our food was wrong. We ordered 3 McDoubles and there were 2 in the bag and she said there are 2 chicken nuggets in here and we only should have had 1. So we turn around go back to drive thru to tell them our order is wrong and apparently the shift manager Jeff yells with an attitude from either the fry hopper or he was expediting food but said if they don’t have a receipt they need to call my General Manager Joe and they took our bag of food and shut the window and would not open it back up. So they took the food we paid for, no refund and could not correct the food. I went inside and at counter I told a worker I needed to see the manager and he was standing there expediting food ignored me and would not come to talk to me. I said I would call an officer to assist me since someone not management material could. And he made comment to his fellow worker completely with attitude, did she say call an officer and chuckled. The police came and went inside to talk to him and I told them at this point I don’t want food from here scared they will do something bad to it. But she said his new equipment would not let him reply the receipt and I would need to call his general manager without giving me correct contact he gave the officer someone else’s receipt with the store number which you can’t get anyone on and at this time he didn’t want to trespass anyone. He explained to the officer that they have been having many people trying to get free food saying there order was wrong. This by far was the worst experience my family has ever had at any restaurant. We paid for our food and had it taken away from us so we were stolen from this McDonald’s. No refund no correction and they took the food we had. We had to go to another McDonalds location to get our food. We were treated very poorly when we paid money and could have paid extra if the order was taken wrong. But it just seems to me the order taker is making mistakes and this may be why you have so many people returning back for missing items. Seems to have poor management and many problems within training for their employees. I believe Jeff needs anger management, demotion and proper training. So whoever Jeff is which I was told General Manager also seems to need additional training on who he hires to run his store and what requirements they need to fit the position. They have major issues at this location. I warn you to not go there to prevent problems for yourself. At least my granddaughter got her happy meal I guess we just didn’t get to eat as a family as we always do since we let her eat while it was hot with all the unnecessary treatment we didn’t get food for another 45 minutes from another location which was pleasant. Bought the same food twice just to eat once.
Christopher Dees
Ever since they changed to a kiosk or app ordering they completely ignore cleaning tables and the register area , which is unfortunate as that is the only way to pay with cash
Eric Rising
Typical McDonald's, got breakfast in drive through and it was fine except they didn't give enough butter when I even asked for extra.
Super friendly staff and great prices!
Atmosphere: 5
Food: 5
Service: 5
First ever experience at McDonald's in 20 plus years of eating at McDonald's. Reid (guy with dreads) was the worst ever. He was rude. I had issues with the app. When I came to the window, they claimed they didn't see the second order. I have him both order numbers and showed him that my card was already charged twice. He then rang up another order and charged me. When I saw the receipt plus I saw the alert. I told him that he charged me again. I had 3 different charges. He became irrational. I told him to give me all three receipts, but he needed to refund me or reverse the last transaction because the amount was wrong either way. The app charges once you get to the restaurant. I have my bank card app on my phone, so it shows an alert as soon as it happens. Another guy processed a refund for the last transaction. Reid acted like I was trying to get free food. He made comments that I heard. The McDonald's app stores the purchases in your history once the payment is pending and received approval from my card. I know how the payment part works. He then proceeded to go and fix my order. I told the guy in the second window that I didn't want him touching my food because Reid didn't wash his hands, and he was already being rude to me. He claimed I yelled at him. Which is something I would never do. I also wouldn't get an attitude with anyone preparing my food because I don't want contaminated food. Reid even said he would call the police and give false information that I wanted free food. Again, the app had charged my card for the food. The other 2 purchases were not refunded. The other 2 purchases had discounted pricing due to special deals in the app. He rsng me up full price. He also started cursing. I did tell him that was not called for because I have a young child in the car. I didn't have an attitude with him, and I didn't talk to him in the manner he was talking to me. I even told him that I didn't want to come in because my back was already hurting, and I am disabled. He ignored that part obviously because of the nasty things he said to the other employees about me. The no reaction from the other employees told me he had done this before. I was over an hour away from home. I honestly didn't even eat the food. It was cold. I was shocked that this had even happened. Due to my unique name. I will no longer visit any McDonald's ever again. I hope their inside cameras have audio. I didn't record because I was trying to get him to see that my card was charged already twice. He wasn't trying to listen to me at all. To use such language in front of a child is dead wrong. His customer service is horrible. I can't help that I had issues with the app. I have had them before, and the employees at other restaurants have always either taken my phone and fixed it or walked me through how to fix it. The app made changes, and I hate the changes. It makes it harder to use. I am highly disappointed. I will be contacting their corporate office tomorrow. It's unacceptable. For him to even be comfortable to talk to me like that tells me he has done this before.
Atmosphere: 1
Food: 1
Service: 1
Stopped here to dine in with my dad. Great service, hot food. Older woman brought us our food to the table which was amazing. Super friendly and caring. Overall best McDonald's experience I've had
Atmosphere: 4
Food: 4
Service: 4
I went through the drive thru, it was very slow,when I got to the window to receive my order there were 4 young kids laughing and joking, and had to ask me what I ordered, then didn't give me my entire order,when I got home I found that the food was cold and very poorly made ,McDonald's is already not good but cold too yuck..I will not go back...you've been warned.....
Food: 1
Service: 1
Well, it's not really much to say.I've always loved at mcdonald's yay
Food: 4
Service: 4
Friendly staff and fast service
I went to the drive-through, the customer service was very friendly. Unfortunately, my McNuggets were cold.
Cold Service was sorry .
A group of us stopped here for lunch during a road trip. The place was clean, and there were accommodations for our entire group.
The counter person was very pleasant and extremely helpful and professional. She showed great patience while our entire group placed an order.
We were seated while waiting for our food and beverages. Items were brought to our tables once they were prepared, which was a very nice and helpful touch.
Each order was correct, and all of the food tasted pretty good. I would gladly return to this McDonald's for a meal.
Took forever to get my food, lots of people came in, saying their orders were completely wrong.
Restaurantji Recommends
I was at McDonald’s the other day and i ordered a Big Mac and my cousin a happy meal and they got my bag Mac way wrong and the food was cold so i took it bad and got hot food
I like French fries it's a guilty pleasure of mine.
Went through drive thru made an order got to first window he asked if we wanted a receipt and we chose no. Picked up the food at the second window and I mentioned to my husband his drink was small but we went on. Handed my daughter the bad of food in the back seat as we were pulling off and she noticed our food was wrong. We ordered 3 McDoubles and there were 2 in the bag and she said there are 2 chicken nuggets in here and we only should have had 1. So we turn around go back to drive thru to tell them our order is wrong and apparently the shift manager Jeff yells with an attitude from either the fry hopper or he was expediting food but said if they don’t have a receipt they need to call my General Manager Joe and they took our bag of food and shut the window and would not open it back up. So they took the food we paid for, no refund and could not correct the food. I went inside and at counter I told a worker I needed to see the manager and he was standing there expediting food ignored me and would not come to talk to me. I said I would call an officer to assist me since someone not management material could. And he made comment to his fellow worker completely with attitude, did she say call an officer and chuckled. The police came and went inside to talk to him and I told them at this point I don’t want food from here scared they will do something bad to it. But she said his new equipment would not let him reply the receipt and I would need to call his general manager without giving me correct contact he gave the officer someone else’s receipt with the store number which you can’t get anyone on and at this time he didn’t want to trespass anyone. He explained to the officer that they have been having many people trying to get free food saying there order was wrong. This by far was the worst experience my family has ever had at any restaurant. We paid for our food and had it taken away from us so we were stolen from this McDonald’s. No refund no correction and they took the food we had. We had to go to another McDonalds location to get our food. We were treated very poorly when we paid money and could have paid extra if the order was taken wrong. But it just seems to me the order taker is making mistakes and this may be why you have so many people returning back for missing items. Seems to have poor management and many problems within training for their employees. I believe Jeff needs anger management, demotion and proper training. So whoever Jeff is which I was told General Manager also seems to need additional training on who he hires to run his store and what requirements they need to fit the position. They have major issues at this location. I warn you to not go there to prevent problems for yourself. At least my granddaughter got her happy meal I guess we just didn’t get to eat as a family as we always do since we let her eat while it was hot with all the unnecessary treatment we didn’t get food for another 45 minutes from another location which was pleasant. Bought the same food twice just to eat once.
Ever since they changed to a kiosk or app ordering they completely ignore cleaning tables and the register area , which is unfortunate as that is the only way to pay with cash
Typical McDonald's, got breakfast in drive through and it was fine except they didn't give enough butter when I even asked for extra.
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