I was with almost TWENTY people inside the store, all of us waiting for orders that were showing as 'Ready'. Only two employees were working and both were too overwhelmed and had no idea how to handle the orders and communicate with customers. I had pre-paid and waited inside for over 40 minutes only to find out my order was incorrect!
Ed Pope
Just got delivery, ice cold ? ❄️
Atmosphere: 1
Food: 1
Service: 1
Ethan
you have to wait a lot and no one even helping you are just standing at front
Atmosphere: 1
Food: 1
Service: 1
A M
Don't bother
Atmosphere: 1
Food: 1
Service: 1
Thomas Hammie
I ordered a pizza & wings in the app yesterday. The food was supposed to arrive around 6:33pm. I got a text telling me that DoorDash had picked up the order. I got another text saying that the driver couldn’t find my home about 5 minutes later. I called the store, and the store manager (Katie, Kate, Kaitlyn) very nonchalantly informed me that once it leaves “her doors” they aren’t responsible. I informed her that I didn’t order through DoorDash, I ordered through the Pizza Hut app. She then informed me that they weren’t responsible and that “she didn’t write the contract between Pizza Hut and DoorDash”. After I informed her that the driver was probably in a food coma, she hung up on me. I was never offered a refund or a way to make things right, just a bunch of passive aggression which irritated me needless to say. Why under any circumstances would I believe the store manager of a Pizza Hut would be in any negotiations with another company to deliver their food? Furthermore, her attitude from the beginning is on par with what you would expect from a Pizza Hut “manager”. I called DoorDash and was given a corporate number for Pizza Hut. I was able to get a refund by using the number given to me by DoorDash. Mistakes happen, but when you act as if it’s not your problem as the “manager” that’s when I take issue. My order was $39.25 which is money that I worked for. This is just the start of my way to show my level of frustration with this store. The next step will be bringing up the fact that Pizza Hut doesn’t inform customers that someone else is delivering their food nor do they post anything about a “contact” with Door Dash. Thank you for reading and I hope this deters anyone from spending their hard earned money with this location.
Service: 1
Rajat
this is the worst pizza hut location we rave ever encountered..i won’t order here again
Atmosphere: 1
Food: 3
Service: 1
Prince H
I ordered a pizza via the app. I entered my coupon code. I go to pick up the pizza saying my coupon didn’t take. I showed the pizza coupon. They said we cannot help you. Poor customer service.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Pan Pizza
Josh Bennet
Always amazing service and speed... nothing like pizza fresh from the oven.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza, Breadsticks
King P
I saw the reviews after I ordered but also felt my order wasn't big enough to tax. From the looks of it, the crew will take their tips by any means. From the way the cheese folds in between the to slice and the one slice being so irregular, it's clear as day they cut out a lil piece. This is disrespectful on so many levels. I had to stop going to the pizza hit on Lake Grove and was happy when this store opened up. At this point, I can no longer go to a pizza hut in Morrisville.
Atmosphere: 3
Food: 1
Service: 3
Justin B
Bought a pizza, and paid $15 extra for delivery. Arrived hours later cold, and burnt.
Order pizza and waited for 1 hour from the delivery time given , called up Pizza Hut they said they don’t control the delivery when I said it was ordered at Pizza Hut website and they are responsible the guy keep disconnecting the line without responding. Pls be aware and do not order at PIZA HUT morrisville location if you want to eat on time .
Atmosphere: 1
Food: 1
Service: 1
Mustafa Soirkas
You can wait 60 minutes or more even staff says that in 5 minutes.
Atmosphere: 1
Food: 1
Service: 1
Rajiv S
… equal parts crust and pizza
Edit: I have written to the owner after the reply below. A week later, I’ve had no response.
Atmosphere: 1
Food: 1
Service: 1
Nichole Bluff
Loved it. Hadn't had Pizza Hut in years!
Bruce Embry
We ordered 2 super supreme pizza’s with extra black olives and extra cheese. We did not get either and really skimpy on other ingredients.
I was with almost TWENTY people inside the store, all of us waiting for orders that were showing as 'Ready'. Only two employees were working and both were too overwhelmed and had no idea how to handle the orders and communicate with customers. I had pre-paid and waited inside for over 40 minutes only to find out my order was incorrect!
Just got delivery, ice cold ? ❄️
Atmosphere: 1
Food: 1
Service: 1
you have to wait a lot and no one even helping you are just standing at front
Atmosphere: 1
Food: 1
Service: 1
Don't bother
Atmosphere: 1
Food: 1
Service: 1
I ordered a pizza & wings in the app yesterday. The food was supposed to arrive around 6:33pm. I got a text telling me that DoorDash had picked up the order. I got another text saying that the driver couldn’t find my home about 5 minutes later. I called the store, and the store manager (Katie, Kate, Kaitlyn) very nonchalantly informed me that once it leaves “her doors” they aren’t responsible. I informed her that I didn’t order through DoorDash, I ordered through the Pizza Hut app. She then informed me that they weren’t responsible and that “she didn’t write the contract between Pizza Hut and DoorDash”. After I informed her that the driver was probably in a food coma, she hung up on me. I was never offered a refund or a way to make things right, just a bunch of passive aggression which irritated me needless to say. Why under any circumstances would I believe the store manager of a Pizza Hut would be in any negotiations with another company to deliver their food? Furthermore, her attitude from the beginning is on par with what you would expect from a Pizza Hut “manager”. I called DoorDash and was given a corporate number for Pizza Hut. I was able to get a refund by using the number given to me by DoorDash. Mistakes happen, but when you act as if it’s not your problem as the “manager” that’s when I take issue. My order was $39.25 which is money that I worked for. This is just the start of my way to show my level of frustration with this store. The next step will be bringing up the fact that Pizza Hut doesn’t inform customers that someone else is delivering their food nor do they post anything about a “contact” with Door Dash. Thank you for reading and I hope this deters anyone from spending their hard earned money with this location.
Service: 1
this is the worst pizza hut location we rave ever encountered..i won’t order here again
Atmosphere: 1
Food: 3
Service: 1
I ordered a pizza via the app. I entered my coupon code. I go to pick up the pizza saying my coupon didn’t take. I showed the pizza coupon. They said we cannot help you. Poor customer service.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Pan Pizza
Always amazing service and speed... nothing like pizza fresh from the oven.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza, Breadsticks
I saw the reviews after I ordered but also felt my order wasn't big enough to tax. From the looks of it, the crew will take their tips by any means. From the way the cheese folds in between the to slice and the one slice being so irregular, it's clear as day they cut out a lil piece. This is disrespectful on so many levels. I had to stop going to the pizza hit on Lake Grove and was happy when this store opened up. At this point, I can no longer go to a pizza hut in Morrisville.
Atmosphere: 3
Food: 1
Service: 3
Bought a pizza, and paid $15 extra for delivery. Arrived hours later cold, and burnt.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Order pizza and waited for 1 hour from the delivery time given , called up Pizza Hut they said they don’t control the delivery when I said it was ordered at Pizza Hut website and they are responsible the guy keep disconnecting the line without responding. Pls be aware and do not order at PIZA HUT morrisville location if you want to eat on time .
Atmosphere: 1
Food: 1
Service: 1
You can wait 60 minutes or more even staff says that in 5 minutes.
Atmosphere: 1
Food: 1
Service: 1
… equal parts crust and pizza
Edit:
I have written to the owner after the reply below. A week later, I’ve had no response.
Atmosphere: 1
Food: 1
Service: 1
Loved it. Hadn't had Pizza Hut in years!
We ordered 2 super supreme pizza’s with extra black olives and extra cheese. We did not get either and really skimpy on other ingredients.
Atmosphere: 3
Food: 5
Service: 3
Loading...