UPDATE: WAS TOLD "DONT COME BACK". Manager confirmed this is Starbuck's "New Policy".
I've been happily frequenting this Davis Commons location for months now to get my Matcha and had prior great customer interaction and service. Until now ;( Went through the drive-thru and ordered my regular order - Venti iced oatmilk matcha (w/ Lavender cream) with light ice and a warm brownie. And a cake pop for my little guy š. Pulled to the window and a very tall guy handed me the drink with LOTS of clumped matcha. I pointed out the clumps and asked if it could be re-made. His attitude changed and he says "Didn't we talk about this before?". He directs me to pull into a parking space. He brings the drink out minutes later and rudely proceeds to chastise me and blame me for the poorly made drink! Then tells me "and don't come back!". Shocked, I say "Excuse me sir, what did you just say?". He repeats it! I asked to speak to his manager. He says "come on, she'll tell you the same thing". He, being a very tall male cashier, then hovered over the female manager and I while we briefly talked. The manager told me "Actually, we (Starbucks) have a new policy and we CAN tell customers not to come back" . The tall male employee, now proud, walks off exclaiming "told you!". Wow š³ talk about floored and disappointed, and for what? Because, as a loyal paying Starbucks customer, I asked for a paid item to be made correct absent the clumped matcha powder.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Double Chocolate Brownie
Maria Sanchez
This place used to be my favorite place. Came every morning to the drive thru. Barista was not kind and when I noticed he was not making my order the correct way (cause the first time they made it, they made a caramel frappe with no caramel syrup, just the drizzle on top) decided to ask someone else for help, because when I told him I would like light ice and more milk, he refused and with a condescending attitude said it was light ice, and basically thereās no other way of making it. When I said thatās okay, do not make it, He did not like that and made it about him self when I approached someone else to please make my drink the way I usually ordered it. āI tried to make you your beverageā āBarista said, in my mind I was thinking no, you tried to do it how you wanted to make it and gave me attitude about it. Barista then says āIām the manager and I tried to make your drinkā I said no cause you seemed upset when I asked. Which he then proceeded to say he is not upset and I am not one to tell him how he feels. People always remember how you made them feel is all I could think as I looked at this upset barista, (wait Iām sorry manager)made it about how he is the manager and the only that can fix the situation. (That he basically created himself by arguing with me about a drink that I was paying for) I just find it so messed up how people will manipulate words and use therapy words used in therapy the wrong way. The manner in which the āmanagerā communicates was perceived as angry/frustrated to be there to me, whether he says he wasnāt. he obviously wanted an argument and make it look like I was unreasonable for asking for a drink I order every morning 7 days a week. If he really cared he would have let the person that always makes my drink perfect make it, but his EGO is so big and wanted to act like he is in power and the owner of Starbucks. Youāre not nice Mr. Manager and you did not want to help and make it better, you saw an opportunity to exercise your power as a manager in front of your team a customers and take out your frustrations out on meā¦.. everyone reading this use the drive thru. People are way more kind there and not combative and frustrated. There's a Starbucks right around the corner from where I live which they are great but came to this one cause I always felt like they were so kind and have such nice, kind personalities and they have 100% score in cleanliness which the one by my house does not, (cleanliness that is, cause they are very kind) which always makes a difference for me. NEVER COMING to this Starbucks again. And even though I regret going inside, Iām happy I got to experience on how toxic that work environment actually is. (The majority of the workers looked like they did not want to go against what the manager was saying to try and help, and the other two seemed like they loved the managers behavior because they are just as frustrated as the āmanagerā) So thank you Mr. Manager for treating me in such an unnecessary way, saves me spending my little ānothing of 7 weeks worth of drinks and occasional breakfastā gonna save a lil money till I find my new favorite spot. Thank you, next.
Atmosphere: 1
Food: 1
Service: 1
Saturn Ravenhart
I forget his name, but I feel like being funny. The chubby guy with the greasy ponytail is always so rude and the guy who looks like heās in a punk band with another dirty ponytail thatās slightly better looking never says welcome in to me. I literally asked the chubby one can I get a reusable red cup yesterday And he says no I have to get a holiday drink, but it was a white woman in front of me who didnāt buy a holiday drink and he gave her a free red reusable cup racial bias I think very much so ??āāļø
Atmosphere: 1
Food: 4
Service: 1
Savitha Patil
Barista (I think their name was Judy?) was so cheery it kinda made my day! and the drink was perfect exactly how I asked for it, and it took like less than a minute I feel like
Food: 5
Recommended dishes: Venti Iced Caramel Macchiato
Mal Ficus-Lyrata
This starbucks is deeply okay. The renovation is beautiful. However, I have had issues with them not having food items I ordered and paid for on the app, or the app saying they don't have things that they clearly do. Whoever does inventory management and stock reconciliation with the app should do better. My biggest issue is with someone that I presume is the manager- I often see him in the dining area loudly discussing back of office stuff. Today was pretty egregious- he pulled a barista aside for a disciplinary conversation in the middle of the dining area. It was uncomfortable to witness. How embarrassing for the barista, and how inappropriate to have such a conversation in front of your customers. I have heard this individual speak to employees unkindly a few times but this was just upsetting to witness. The conversation wasn't horrible or anything, just not an appropriate venue. I had a manager do this to me once or twice when I was a young retail worker and it can be scarring. It wasn't like he took him aside and sat down and conversed quietly, he called the barista over and had him stand there at the table in the middle of the dining area while he loudly asked him about the floors and bar counter not being cleaned properly the previous night's close. Additionally this person used to often take up an entire table that used to be where the napkins and straws are now, but now take up seats in the dining room presumably doing work stuff. Don't you have an office in the back for these conversations and work planning meetings? It's not like I think employees should be seen and not heard or anything like that, just that the types of conversations that are happening aren't things a customer visiting your establishment need to be privy to.
Atmosphere: 4
Food: 3
Service: 3
shiva kumar malepati
They donāt care takeout costumers
Katrina Shea
Love me some Ayden!! Really nice personality and great energy!!!!! Keep up the good work
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Venti Iced Caramel Macchiato
Elmira Akhtiamova
Everything is good, especially team. But outside area is dirty and sometimes people are smoking there. Sad, because our family prefer outside enjoying our drinks and meals.
Atmosphere: 5
Food: 4
Service: 5
E A
Everything is good, especially team. But outside area is dirty and sometimes people are smoking there. Sad, because our family prefer outside enjoying our drinks and meals.
Atmosphere: 5
Food: 4
Service: 5
Gionna
This is what I consider my closest and neighborhood Starbucks and I love it! I order the same coffee multiple times during the week and it always tastes delicious and is made consistently. Everyone is friendly in the drive thru. Usually Andre is there and he is very kind and professional. Keep up the great work team!
Great Starbucks location! The people are always smiling and willing to offer suggestions. Keep up the good work!
Atmosphere: 5
Food: 5
Service: 5
kristi davis
This is my favorite Starbucks. The employees are wonderful and so kind. Judy always greets us with so much warmth. She is an absolute gem. I hope the store knows what an amazing treasure they have in her!
Atmosphere: 5
Food: 5
Service: 5
Sal John
Store manager is very rude.. I don't see how he's even still working for the company.. I will never visit this place again.
Atmosphere: 1
Food: 1
Service: 1
LISA M. JOHNSON
MY FIRST TIME IN THIS LOCATION, 11:36 this morning. IT WAS THE WORST EXPERIENCE EVER. THE YOUNG LADY, WAS TALKING TO MUCH, DIDNT LISTEN. RUDE, NOT CARING AT ALL. I WANTED DRIP COFFEE, NO EXPRESSO, NO SUGAR. I WANTED A SUGAR FREE VANILLA SYRUP. SHE MADE THE COFFEE AND IT WASNT GOOD. I ASKED FOR ANOTHER SHOT OF VANILLA. SHE PUMPED IT ON COUNTER AND COFFEE WAS EVERYWHERE. UNPROFESSIONEL, NON CARING TO THE MAX. I ASKED THE GENTLEMAN FOR MORE OATMILK. HE PUT IT IN MY CUP. HE WASNT MUCH BETTER.PLEASE DEAL WITH THIS EMPLOYEE. THE WORST OF THE WORST. IF YOU DONT CARE ABOUT PEOPLE DONT WORK IN COFFEE SHOPS.I WILL STAY IN BRIER CREEK-STARBUCKS LOCATION.
All the employees are friendly and helpful especially Aiden, Dre, and another male staff's name started with R...(I'm sorry!). However, I can't stand the manager here (wearing glasses), he's not friendly at all and started being irritated when I asked him for some sugar to make my drink less plain. I paid for the drink and the service, but his customer service seems terrible ! What a shame for a manager acting like that.
UPDATE: WAS TOLD "DONT COME BACK". Manager confirmed this is Starbuck's "New Policy".
I've been happily frequenting this Davis Commons location for months now to get my Matcha and had prior great customer interaction and service. Until now ;( Went through the drive-thru and ordered my regular order - Venti iced oatmilk matcha (w/ Lavender cream) with light ice and a warm brownie. And a cake pop for my little guy š. Pulled to the window and a very tall guy handed me the drink with LOTS of clumped matcha. I pointed out the clumps and asked if it could be re-made. His attitude changed and he says "Didn't we talk about this before?". He directs me to pull into a parking space. He brings the drink out minutes later and rudely proceeds to chastise me and blame me for the poorly made drink! Then tells me "and don't come back!". Shocked, I say "Excuse me sir, what did you just say?". He repeats it! I asked to speak to his manager. He says "come on, she'll tell you the same thing". He, being a very tall male cashier, then hovered over the female manager and I while we briefly talked. The manager told me "Actually, we (Starbucks) have a new policy and we CAN tell customers not to come back" . The tall male employee, now proud, walks off exclaiming "told you!". Wow š³ talk about floored and disappointed, and for what? Because, as a loyal paying Starbucks customer, I asked for a paid item to be made correct absent the clumped matcha powder.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Double Chocolate Brownie
This place used to be my favorite place. Came every morning to the drive thru. Barista was not kind and when I noticed he was not making my order the correct way (cause the first time they made it, they made a caramel frappe with no caramel syrup, just the drizzle on top) decided to ask someone else for help, because when I told him I would like light ice and more milk, he refused and with a condescending attitude said it was light ice, and basically thereās no other way of making it. When I said thatās okay, do not make it, He did not like that and made it about him self when I approached someone else to please make my drink the way I usually ordered it. āI tried to make you your beverageā āBarista said, in my mind I was thinking no, you tried to do it how you wanted to make it and gave me attitude about it. Barista then says āIām the manager and I tried to make your drinkā I said no cause you seemed upset when I asked. Which he then proceeded to say he is not upset and I am not one to tell him how he feels. People always remember how you made them feel is all I could think as I looked at this upset barista, (wait Iām sorry manager)made it about how he is the manager and the only that can fix the situation. (That he basically created himself by arguing with me about a drink that I was paying for) I just find it so messed up how people will manipulate words and use therapy words used in therapy the wrong way. The manner in which the āmanagerā communicates was perceived as angry/frustrated to be there to me, whether he says he wasnāt. he obviously wanted an argument and make it look like I was unreasonable for asking for a drink I order every morning 7 days a week. If he really cared he would have let the person that always makes my drink perfect make it, but his EGO is so big and wanted to act like he is in power and the owner of Starbucks. Youāre not nice Mr. Manager and you did not want to help and make it better, you saw an opportunity to exercise your power as a manager in front of your team a customers and take out your frustrations out on meā¦.. everyone reading this use the drive thru. People are way more kind there and not combative and frustrated. There's a Starbucks right around the corner from where I live which they are great but came to this one cause I always felt like they were so kind and have such nice, kind personalities and they have 100% score in cleanliness which the one by my house does not, (cleanliness that is, cause they are very kind) which always makes a difference for me. NEVER COMING to this Starbucks again. And even though I regret going inside, Iām happy I got to experience on how toxic that work environment actually is. (The majority of the workers looked like they did not want to go against what the manager was saying to try and help, and the other two seemed like they loved the managers behavior because they are just as frustrated as the āmanagerā) So thank you Mr. Manager for treating me in such an unnecessary way, saves me spending my little ānothing of 7 weeks worth of drinks and occasional breakfastā gonna save a lil money till I find my new favorite spot. Thank you, next.
Atmosphere: 1
Food: 1
Service: 1
I forget his name, but I feel like being funny. The chubby guy with the greasy ponytail is always so rude and the guy who looks like heās in a punk band with another dirty ponytail thatās slightly better looking never says welcome in to me. I literally asked the chubby one can I get a reusable red cup yesterday And he says no I have to get a holiday drink, but it was a white woman in front of me who didnāt buy a holiday drink and he gave her a free red reusable cup racial bias I think very much so ??āāļø
Atmosphere: 1
Food: 4
Service: 1
Barista (I think their name was Judy?) was so cheery it kinda made my day! and the drink was perfect exactly how I asked for it, and it took like less than a minute I feel like
Food: 5
Recommended dishes: Venti Iced Caramel Macchiato
This starbucks is deeply okay. The renovation is beautiful. However, I have had issues with them not having food items I ordered and paid for on the app, or the app saying they don't have things that they clearly do. Whoever does inventory management and stock reconciliation with the app should do better. My biggest issue is with someone that I presume is the manager- I often see him in the dining area loudly discussing back of office stuff. Today was pretty egregious- he pulled a barista aside for a disciplinary conversation in the middle of the dining area. It was uncomfortable to witness. How embarrassing for the barista, and how inappropriate to have such a conversation in front of your customers. I have heard this individual speak to employees unkindly a few times but this was just upsetting to witness. The conversation wasn't horrible or anything, just not an appropriate venue. I had a manager do this to me once or twice when I was a young retail worker and it can be scarring. It wasn't like he took him aside and sat down and conversed quietly, he called the barista over and had him stand there at the table in the middle of the dining area while he loudly asked him about the floors and bar counter not being cleaned properly the previous night's close. Additionally this person used to often take up an entire table that used to be where the napkins and straws are now, but now take up seats in the dining room presumably doing work stuff. Don't you have an office in the back for these conversations and work planning meetings? It's not like I think employees should be seen and not heard or anything like that, just that the types of conversations that are happening aren't things a customer visiting your establishment need to be privy to.
Atmosphere: 4
Food: 3
Service: 3
They donāt care takeout costumers
Love me some Ayden!! Really nice personality and great energy!!!!!
Keep up the good work
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Venti Iced Caramel Macchiato
Everything is good, especially team. But outside area is dirty and sometimes people are smoking there. Sad, because our family prefer outside enjoying our drinks and meals.
Atmosphere: 5
Food: 4
Service: 5
Everything is good, especially team. But outside area is dirty and sometimes people are smoking there. Sad, because our family prefer outside enjoying our drinks and meals.
Atmosphere: 5
Food: 4
Service: 5
This is what I consider my closest and neighborhood Starbucks and I love it! I order the same coffee multiple times during the week and it always tastes delicious and is made consistently. Everyone is friendly in the drive thru. Usually Andre is there and he is very kind and professional. Keep up the great work team!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Great Starbucks location! The people are always smiling and willing to offer suggestions. Keep up the good work!
Atmosphere: 5
Food: 5
Service: 5
This is my favorite Starbucks. The employees are wonderful and so kind. Judy always greets us with so much warmth. She is an absolute gem. I hope the store knows what an amazing treasure they have in her!
Atmosphere: 5
Food: 5
Service: 5
Store manager is very rude.. I don't see how he's even still working for the company.. I will never visit this place again.
Atmosphere: 1
Food: 1
Service: 1
MY FIRST TIME IN THIS LOCATION, 11:36 this morning. IT WAS THE WORST EXPERIENCE EVER. THE YOUNG LADY, WAS TALKING TO MUCH, DIDNT LISTEN. RUDE, NOT CARING AT ALL. I WANTED DRIP COFFEE, NO EXPRESSO, NO SUGAR. I WANTED A SUGAR FREE VANILLA SYRUP. SHE MADE THE COFFEE AND IT WASNT GOOD. I ASKED FOR ANOTHER SHOT OF VANILLA. SHE PUMPED IT ON COUNTER AND COFFEE WAS EVERYWHERE. UNPROFESSIONEL, NON CARING TO THE MAX. I ASKED THE GENTLEMAN FOR MORE OATMILK. HE PUT IT IN MY CUP. HE WASNT MUCH BETTER.PLEASE DEAL WITH THIS EMPLOYEE. THE WORST OF THE WORST. IF YOU DONT CARE ABOUT PEOPLE DONT WORK IN COFFEE SHOPS.I WILL STAY IN BRIER CREEK-STARBUCKS LOCATION.
Atmosphere: 1
Service: 1
Recommended dishes: Starbucks Blonde Espresso Roast
All the employees are friendly and helpful especially Aiden, Dre, and another male staff's name started with R...(I'm sorry!). However, I can't stand the manager here (wearing glasses), he's not friendly at all and started being irritated when I asked him for some sugar to make my drink less plain. I paid for the drink and the service, but his customer service seems terrible ! What a shame for a manager acting like that.
Atmosphere: 2
Food: 5
Service: 1
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