The staff is not prepared by opening time and ignores the drive thru when I go for breakfast. I specifically go to this location for the breakfast. Today, tired of waiting for no response at the speaker, I drove to the window and knocked to get assistance. She said it was her headset , but this happens regularly!
C F
Ordered a medium fry and received a kids meal size of old cold fries. The guy on the intercom was real nice but he had a really strong accent. Probably why we got a kids fry instead of an adult medium fry. I speak several languages but when there's a barrier with languages that I don't understand that's when orders are wrong. He didn't give us a receipt either so we couldn't dispute while we were at the restaurant location. Hope things get better. I just eat these 10 fries and move on. 😆
Atmosphere: 3
Food: 3
Service: 3
Suzanne Escofet
Super rude staff. Mess up orders more than they get it right. How do you come to work mess up orders and get mad when people try to make sure you got it right? Do better.
Atmosphere: 1
Food: 4
Service: 1
Melissa Ross
My bacon, egg and cheese burrito had no egg on it, and the cheese wasn’t even melted
Atmosphere: 1
Food: 1
Service: 2
Clervil Pierre
Very healthy fast food place.
Atmosphere: 5
Food: 5
Service: 5
Andrea Samuel
If you have another option to eat, TAKE IT. and if you want Wendy's, I would find another location. I waited in the lobby for at least a minute before one of the 5 people that were standing there behind the counter greeted me. Then, I tried to use the coupons I had for two different orders and I was told one coupon per customer, WHICH, I would certainly understand if it were busy, HOWEVER, there was no one at the drive through and one customer sitting in the restaurant and no one on line. If the owner would prefer to make less sales and be a stickler with the one coupon per customer, than that's fine. Ill take my money and go elsewhere. I did end up using the one coupon, but this location will not get any more of my money. Owners... if I were you I would retrain team on service and rethink the one coupon per customer deal if that customer has multiple orders. I had 3 orders, that would have been a little over $35.00. Instead, you got 10. Oh well, your loss.
Atmosphere: 2
Food: 3
Service: 1
GABRIEL RODRIGUEZ
Only issue was the water all over near the soda machine area. Could cause someone to slip and fall.
Atmosphere: 5
Food: 5
Service: 5
Satish Kumar
The drive-thru service was extremely poor. They asked me to wait, but after 12 minutes, I had to come out of the car and pick up my food.
Service: 1
Rich Pletcher
Burger old, dry. Fries luke warm. Not a good experience. Franchisee needs a visit from corporate. In need of quality control.
Atmosphere: 1
Food: 1
Service: 1
Fred Steph (MayanVlogs)
Every time I come to this location they always up charge for a large combo I get that it’s just $1 but i don’t always want a large combo. today I had cash ready for the regular combo and when I got to the window and saw the large drink i already knew the cashier up charged me. I will not be coming to this establishment anymore
SOPHIA and CARLOS Both had a nasty attitude because online there is a party pack but doesn’t show how many nuggets are in the pack. My assumption was that it was 20 nuggets like all other Wendy’s I’ve been to for my three small kids. Sophia was very rude and so was Carlos in a very aggressive manner.
I asked why I had to wait for an online order and she said we don’t just have 50 nuggets laying around. Smart mouth and still doesn’t make sense it wasn’t prepared when we pulled up as the order was placed 15 mins prior to our arrival. The line was clear and they pulled us up to fry the 50 nuggets.
Sophia called Dolse’ and she stated I had to cancel the order on the app which is fine but there was no option so she basically said there was nothing they could do and she knows nothing about the online system. It puzzled me the GM didnt know about a system that’s used everyday in their restaurant. Although it may be done through a third party or they may not manage that system she and her staff should have some knowledge of the BASICS.
Lastly there was a kid sitting in the restaurant while their parent was working. Very unprofessional place and I should have just spent a bit more and ditched the fast food. Do BETTER
Horrible experience
Update: Dolce called me and took care of my issues and I’m grateful that she care enough to do so.
Atmosphere: 5
Food: 4
Service: 1
LaMiiq Craft
Everything at this Wendy's was okay. The only downside I found when I was there was the sheer number of flies in the place.
Atmosphere: 3
Food: 5
Service: 4
Richard Grant
Apple pecan salad was great . Strawberry Vaniila swirl milkshake wasn't fixed properly. Mana g er rushed it and it was only one person in the entire restaurant besides myself
Atmosphere: 4
Food: 4
Service: 3
Blue Bird
Horrible, stay away from this location. Went three different times expecting different results. Dummy me, the first two times the food was cold and tasted old, then today I went to get ice cream ONLY and they only filled it up halfway.
Seems like they remember me from last time and tried to make me suffer for asking for hot food. The staff member literally laughed while talking in Spanish to her coworker while she was handing me my ice cream.
I now fear they are playing with my food. They also don't give you a receipt, so if you decide to complain, you have no proof of purchase.
Atmosphere: 1
Food: 1
Service: 1
Joseph Hensle
Absolutely horrible. Flies were everywhere, my father's fries were cold, my fries were lukewarm, and the counter staff overcharged us for the Takis bag INCLUDED in the Fuego Chicken meal. Only $0.35, but also tried short-changing us for fries, plus the soda fountain was broken with all of the soda being flat, along with no ice, with several options on the machine being out. What happened? I have no idea. Would not recommend.
The staff is not prepared by opening time and ignores the drive thru when I go for breakfast. I specifically go to this location for the breakfast. Today, tired of waiting for no response at the speaker, I drove to the window and knocked to get assistance. She said it was her headset , but this happens regularly!
Ordered a medium fry and received a kids meal size of old cold fries. The guy on the intercom was real nice but he had a really strong accent. Probably why we got a kids fry instead of an adult medium fry. I speak several languages but when there's a barrier with languages that I don't understand that's when orders are wrong. He didn't give us a receipt either so we couldn't dispute while we were at the restaurant location. Hope things get better. I just eat these 10 fries and move on. 😆
Atmosphere: 3
Food: 3
Service: 3
Super rude staff. Mess up orders more than they get it right. How do you come to work mess up orders and get mad when people try to make sure you got it right? Do better.
Atmosphere: 1
Food: 4
Service: 1
My bacon, egg and cheese burrito had no egg on it, and the cheese wasn’t even melted
Atmosphere: 1
Food: 1
Service: 2
Very healthy fast food place.
Atmosphere: 5
Food: 5
Service: 5
If you have another option to eat, TAKE IT. and if you want Wendy's, I would find another location. I waited in the lobby for at least a minute before one of the 5 people that were standing there behind the counter greeted me. Then, I tried to use the coupons I had for two different orders and I was told one coupon per customer, WHICH, I would certainly understand if it were busy, HOWEVER, there was no one at the drive through and one customer sitting in the restaurant and no one on line. If the owner would prefer to make less sales and be a stickler with the one coupon per customer, than that's fine. Ill take my money and go elsewhere. I did end up using the one coupon, but this location will not get any more of my money. Owners... if I were you I would retrain team on service and rethink the one coupon per customer deal if that customer has multiple orders. I had 3 orders, that would have been a little over $35.00. Instead, you got 10. Oh well, your loss.
Atmosphere: 2
Food: 3
Service: 1
Only issue was the water all over near the soda machine area. Could cause someone to slip and fall.
Atmosphere: 5
Food: 5
Service: 5
The drive-thru service was extremely poor. They asked me to wait, but after 12 minutes, I had to come out of the car and pick up my food.
Service: 1
Burger old, dry. Fries luke warm.
Not a good experience. Franchisee needs a visit from corporate. In need of quality control.
Atmosphere: 1
Food: 1
Service: 1
Every time I come to this location they always up charge for a large combo I get that it’s just $1 but i don’t always want a large combo. today I had cash ready for the regular combo and when I got to the window and saw the large drink i already knew the cashier up charged me. I will not be coming to this establishment anymore
Atmosphere: 4
Food: 4
Service: 2
Restaurantji Recommends
SOPHIA and CARLOS Both had a nasty attitude because online there is a party pack but doesn’t show how many nuggets are in the pack. My assumption was that it was 20 nuggets like all other Wendy’s I’ve been to for my three small kids. Sophia was very rude and so was Carlos in a very aggressive manner.
I asked why I had to wait for an online order and she said we don’t just have 50 nuggets laying around. Smart mouth and still doesn’t make sense it wasn’t prepared when we pulled up as the order was placed 15 mins prior to our arrival. The line was clear and they pulled us up to fry the 50 nuggets.
Sophia called Dolse’ and she stated I had to cancel the order on the app which is fine but there was no option so she basically said there was nothing they could do and she knows nothing about the online system. It puzzled me the GM didnt know about a system that’s used everyday in their restaurant. Although it may be done through a third party or they may not manage that system she and her staff should have some knowledge of the BASICS.
Lastly there was a kid sitting in the restaurant while their parent was working. Very unprofessional place and I should have just spent a bit more and ditched the fast food. Do BETTER
Horrible experience
Update: Dolce called me and took care of my issues and I’m grateful that she care enough to do so.
Atmosphere: 5
Food: 4
Service: 1
Everything at this Wendy's was okay. The only downside I found when I was there was the sheer number of flies in the place.
Atmosphere: 3
Food: 5
Service: 4
Apple pecan salad was great . Strawberry Vaniila swirl milkshake wasn't fixed properly. Mana g er rushed it and it was only one person in the entire restaurant besides myself
Atmosphere: 4
Food: 4
Service: 3
Horrible, stay away from this location. Went three different times expecting different results. Dummy me, the first two times the food was cold and tasted old, then today I went to get ice cream ONLY and they only filled it up halfway.
Seems like they remember me from last time and tried to make me suffer for asking for hot food. The staff member literally laughed while talking in Spanish to her coworker while she was handing me my ice cream.
I now fear they are playing with my food. They also don't give you a receipt, so if you decide to complain, you have no proof of purchase.
Atmosphere: 1
Food: 1
Service: 1
Absolutely horrible. Flies were everywhere, my father's fries were cold, my fries were lukewarm, and the counter staff overcharged us for the Takis bag INCLUDED in the Fuego Chicken meal. Only $0.35, but also tried short-changing us for fries, plus the soda fountain was broken with all of the soda being flat, along with no ice, with several options on the machine being out. What happened? I have no idea. Would not recommend.
Atmosphere: 1
Food: 1
Service: 1
Loading...