McDonald's
801 W 3rd St, Pembroke
(910) 775-9105
Recent Reviews
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Poor customer service, cold food even during a rush
Update: Another disappointing visit. I was handed a bag that was literally falling apart. I even overheard one staff member ask the drive-thru worker to fix the bag, but she refused and handed it to me anyway holding the bag by the bottom. Inside, my food containers were wide open. It’s clear there is a complete lack of quality control here.
Atmosphere: 1
Food: 2
Service: 1
Customer Service sucks. Alot of young people work there and they don't take there job or customers serious. Without paying customers like me and others they wouldn't have a JOB....
Very rude very
Atmosphere: 1
Food: 3
Service: 1
Good food
Atmosphere: 5
Food: 5
Service: 5
Want to mcdonald's drive thru no one answered even though it says 24 hours drive through.
Had a grandbaby and thats what he wanted and was happy. Happy meal.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Mcchicken
They always put cheese!!!
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Big Mac, Cheeseburger, French Fries
Why are employees adding water to the individual teas? The tea is inconsistent in flavor and now we know why. It's being over diluted and weakened.
Atmosphere: 3
Food: 1
Service: 4
A simple mobile order took 23 minutes to receive my latte at the drive thru. Then I didn’t even get a full cup after having to switch lattes because they don’t have pumpkin which was not a big deal but 23 minutes! Then to be told “I’ve been made it and sat it down here for someone to give to you”. I literally had to stop a worker in the parking lot because no one was answering the phone and no one came to check at the window. 😤
Food: 2
Service: 1
Terrible customer service. Immature children running the windows. Young manager taking no accountability and offering any resolution. Like it’s McDonald’s- I didn’t expect much but dang. 😂
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Always good when your on a budget or in a rush.
Atmosphere: 4
Food: 5
Service: 4
I was mad when I got home missing food a #1 bigmac meal gave me a drink but not the food
Atmosphere: 1
Food: 1
Service: 1
1. This is a quiet restaurant for your family to visit in the afternoon on the weekends.
2. Enjoy soft music and delicious food here at McDonald's, and you will enjoy the happy hours with your family members.
3. Listening to your friend's chatting, listening to the kid's laughing, and having all of the hand-made delicious food will be a productive afternoon on the weekends. Come and join this restaurant.
Atmosphere: 4
Food: 5
Service: 5
Highly disappointed with my burger. When I bit into it, the raw taste of the meat made me want to puke. I have never received a burger so raw. My grands were so excited for the place. Now I understand why people are getting sick at fast food places. Do better before you cost a life!
Atmosphere: 4
Food: 2
Service: 5
Foods okay but there service is not up to par. Suppose to be fast food but we are always having to wait in the parking lot for them to bring it out
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Big Mac, Mcchicken, Cheeseburger
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