C.Cups Cupcakery

Love this place! I am kind of picky with cupcakes/icing but these were amazing!! I got multiple kinds as well as one for my dog. I plan to make this a monthly stop with my family. The employees were kind & the atmosphere was nice & relaxed. Clean establishment. Even got to see the Easter bunny today!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Doggie Cupcake, 6 Pack Cupcakes

Hours are 11 to 5

I’m a cupcake lover and I’ve been there 3 times so I was so disappointed. And I feel like I've given it a fair chance. While the frosting of the cupcakes is tasty and beautifully decorated. The cake itself is very dry and crumbly. Sometimes gluten free can be that way but I tried the regular cupcakes.

Atmosphere: 5

Food: 2

Service: 5

I wish I could remember the precious young ladies name who helped me on 8/15/24 around 4pm.

She was kind, knowledgeable and professional. The store is clean and the party plates, cupcake toppers, etc are SO cute!!

I ordered a 6 pack of cupcakes that were delicious but what really surprised me was the doggie cupcake. My dog is the pickiest eater. She has never eaten a dog treat and we actually have to make her dog food because she refused to eat any store bought. She INHALED her cupcake. My daughter and I were shocked. Thanks C Cups!

Atmosphere: 5

Food: 5

Service: 5

My review is strictly about the service. We arrived in beautiful Pinehurst Village on the morning of Thursday, July 23rd, and after grabbing coffee at a cafe, we arrived at C. Cups just after they opened at 11. I had seen that they offer gluten-free cupcakes, and I was excited to see if they’d have something I can eat. I have many food allergies, including several which might be (but aren’t necessarily) contained in GF cupcakes. We were the first customers in the shop and nobody else was waiting. Because I have many allergies, I am well-schooled in asking nicely for ingredients and approached the clerk with a smile.

I asked if she could please share the ingredients in the GF flour they use. “No.” (Nothing else, just “No.”)

What? How do people with allergies know if they can eat your cupcakes? “We don’t share our recipes.” (Said unapologetically with an edge to her voice.)

I’m not asking for your recipe. I’m simply asking for ingredients, I said, and GF flour often has corn in it. “Ask me specific questions, if you want.”

Fine. For starters, I can’t eat wheat, corn, dairy, eggs, soy, or cinnamon, I told her. She just stared at me with an “I can’t believe you’re still here” look on her face.

So I asked a specific question. What kind of flour do you use? “I can’t say. I can only answer specific questions.”

Oh, good grief… Is it rice flour? “Yes.” Is it a blend? “It’s rice flour.” (Okay, so maybe it’s rice flour, and maybe it’s not. She isn’t very convincing, so maybe she doesn’t know and just can’t be bothered to look or ask. If it has corn or soy, I might wind up in the ER, so my interest is waning.)

Do the GF cupcakes have eggs? “Yes.” Okay, fine, I’m outta here. It would have been sooooooo easy to just tell me that from the beginning. After this fine customer service, my husband had no interest in making a purchase, either, so we left.

Since then, I’ve had other restaurateurs in Pinehurst - and even the sellers at the Farmer’s Market - be so over-the-top helpful about allergens that I realize it isn’t the local culture to be rude and unhelpful to customers.

This is the first poor review I’ve ever posted which is why I’ve waited a few days to do it. I feel the need to issue a warning to others with similar allergies to mine - stay away from this place. From my experience, I can see they have very little interest in accommodating the needs of customers with allergies. Good owners school their staff members on how to deal with this very real problem, and there was obviously no training done here.

The only reason I gave two stars is that is an attractive little shop in a good location.

Atmosphere: 3

Food: 1

Service: 1

Cute cupcake shop! Friendly service. Offers various flavors of cupcakes, cake pops, and brownies. They have gluten free and dairy free options. No sugar option as well. Doggie cupcake for your puppy.

Dietary restrictions: Gluten free, dairy free, sugar free options

Parking: Free parking lot and street parking.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cake Pops

fun flavor options, not too sweet of cupcakes. Kind of pricey in my opinion, nice for a special occasion treat. Our group cut these up to taste all flavors, the salted caramel was the best for all of us!

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Chocolate Lovers Dream

I love C Cups. Best cupcakes I've ever had in my life

Atmosphere: 5

Food: 5

Service: 5

Excellent service and excellent cupcakes! The Miami Key Lime was my favorite but they were all so good! Alexis was so sweet and helpful. Such a cute, clean little shop. I can't wait to come back and try even more.***my Dad enjoyed his French pressed coffee

Atmosphere: 5

Food: 5

Service: 5

I love the Cupcakes. I order 6 and eat at least 3 driving home and it isn’t a long drive. Delicious and love all the different Flavors. Great Place ? at Pinehurst. Friendly Staff. Extra Fun because today was my Birthday so Got A Free 7th Cupcake Ate that Outside on Porch with my Dog ? Made My

Atmosphere: 5

Food: 5

Service: 5

Went 3/23/24 around noon. Got two different cupcakes. One key lime, which had absolutely no key lime taste to it, and one lemon and something. The lemon one was average. The cupcakes themselves were not moist either. The icing was pretty decent on both. So all in all, it's just average. Nothing special, or worthy of making a special trip for. Girl at counter seemed nice.

Atmosphere: 3

Food: 2

Service: 4

Went 3/23/24 around noon. Got two different cupcakes. One key lime, which had absolutely no key lime taste to it, and one lemon and something. The lemon one was average. The cupcakes themselves were not moist either. The icing was pretty decent on both. So all in all, it's just average. Nothing special, or worthy of making a special trip for. Girl at counter seemed nice.

Atmosphere: 3

Food: 2

Service: 4

Awesome Cupcakery located in a very nice down town shopping area!Cupcakes were amazing especially the pumpkin one! ?

Yummy selection. Cotton candy was my favorite. The lady at the counter seemed short with us and kind of annoyed when we asked questions. I’ll never understand why people who are selling a product aren’t kind and welcoming to the patron.

The cupcakes are delicious and the workers are extremely nice. The atmosphere is so cute and smells of fresh and sweet bakery items!