Wanted to order at the cash register since the kiosk doesn’t allow you to select what kind of boba you want and I had a question. Stops at the register that clearly has a card reader on it so it takes orders and the lady proceeded to make drinks and make eye contact with me multiple times. I waited as I knew she was busy making previous orders but after over 5 mins and 4+ drinks made she said nothing to me. So then asked her if I can place an order and she said kiosk only. Which I don’t buy and even so put a sign up or could have said something. I just left because I don’t want to give my money to people who can’t provide basic service. Rude.
Service: 1
Dani Wilson
Are the people working here being held hostage? The croffles are SO good but the customer service is so bad it makes me not want to go. Every time I walk up to the register the employees act like they’re annoyed that I’m there and it’s extremely uncomfortable. It’s genuinely confusing how bad the service is.
Atmosphere: 1
Food: 4
Service: 1
Sarah Lilly
Amazing workers!!
Atmosphere: 5
Food: 5
Service: 5
Chloes Utterly
Great staff! It was my first time ordering here and the staff was very kind and helpful when explaining what was on their menu! They recommend the honey butter croffle and I’m glad I listened because it was a good five stars all around will be coming back here!
Atmosphere: 5
Food: 5
Service: 5
jody etheridge
Workers are super nice
Atmosphere: 5
Food: 5
Service: 5
Sed F.
Two stars for the strawberry croffle not hot but tasty. I have to give ZERO stars for the warm nasty bubble gum flavored "Mango" tea and lackluster service. It is made from a powder and not mango flavored at all. The Thai tea, also made from powder in front of you and off flavor.
The customer service is lacking. Three people working on a Saturday evening and they all looked lost. There was only one family in line and all 3 workers huddled around just staring at them waiting for them to make up their mind. One of the employees could have easily gotten our order started. Then they act like they don't know how to greet you.
Management: Alley 51 has plenty of other stalls, train your staff better because competition is not far away.
Atmosphere: 3
Food: 2
Service: 1
Crystal James
Omg! Sooo good! Had never heard of a croffle before. But after trying the honey butter croffle today at Peter’s suggestion (he was also great btw), I will definitely be a returning customer!
Atmosphere: 4
Food: 5
Service: 5
Elena Aragon
These waffles were SO good. I was originally disappointed that they weren't hot but with all the whipped cream and syrup and toppings, it makes sense that they had to be served cold. They were absolutely delicious. Crisp on the outside but soft and flaky like a croissant... Unbelievable. And the whipped cream was so delicious too. We got the cinnamon crunch and the biscoff and they were both amazing. My only note would be that they're served on a popsicle stick which makes it a bit harder to eat but we made it work. 10/10.
Kid-friendliness: Toddler play area and arcade for older kids and adults.
Atmosphere: 3
Food: 5
Service: 5
Sarang E
Great coffee
Atmosphere: 5
Food: 5
Service: 5
Hak Gi kang
Coffee is good and the kids working in the morning are very nice.
Atmosphere: 5
Food: 5
Service: 5
Bailey K.
They were good when they first opened, great customer service and the croffles were fresh and hot. Last few times, my family and I were very disappointed, no customer service and croffles were cold. The only thing that was good was my Thai Tea with boba.
Atmosphere: 2
Food: 1
Service: 1
Gloria Gao
Great service and food. Highly recommend trying out a croffle and some boba, can't wait for bingsu to become a staple menu item! The aesthetics are very pleasing as well.
Wanted to order at the cash register since the kiosk doesn’t allow you to select what kind of boba you want and I had a question. Stops at the register that clearly has a card reader on it so it takes orders and the lady proceeded to make drinks and make eye contact with me multiple times. I waited as I knew she was busy making previous orders but after over 5 mins and 4+ drinks made she said nothing to me. So then asked her if I can place an order and she said kiosk only. Which I don’t buy and even so put a sign up or could have said something. I just left because I don’t want to give my money to people who can’t provide basic service. Rude.
Service: 1
Are the people working here being held hostage? The croffles are SO good but the customer service is so bad it makes me not want to go. Every time I walk up to the register the employees act like they’re annoyed that I’m there and it’s extremely uncomfortable. It’s genuinely confusing how bad the service is.
Atmosphere: 1
Food: 4
Service: 1
Amazing workers!!
Atmosphere: 5
Food: 5
Service: 5
Great staff! It was my first time ordering here and the staff was very kind and helpful when explaining what was on their menu! They recommend the honey butter croffle and I’m glad I listened because it was a good five stars all around will be coming back here!
Atmosphere: 5
Food: 5
Service: 5
Workers are super nice
Atmosphere: 5
Food: 5
Service: 5
Two stars for the strawberry croffle not hot but tasty. I have to give ZERO stars for the warm nasty bubble gum flavored "Mango" tea and lackluster service. It is made from a powder and not mango flavored at all. The Thai tea, also made from powder in front of you and off flavor.
The customer service is lacking. Three people working on a Saturday evening and they all looked lost. There was only one family in line and all 3 workers huddled around just staring at them waiting for them to make up their mind. One of the employees could have easily gotten our order started. Then they act like they don't know how to greet you.
Management: Alley 51 has plenty of other stalls, train your staff better because competition is not far away.
Atmosphere: 3
Food: 2
Service: 1
Omg! Sooo good! Had never heard of a croffle before. But after trying the honey butter croffle today at Peter’s suggestion (he was also great btw), I will definitely be a returning customer!
Atmosphere: 4
Food: 5
Service: 5
These waffles were SO good. I was originally disappointed that they weren't hot but with all the whipped cream and syrup and toppings, it makes sense that they had to be served cold. They were absolutely delicious. Crisp on the outside but soft and flaky like a croissant... Unbelievable. And the whipped cream was so delicious too. We got the cinnamon crunch and the biscoff and they were both amazing. My only note would be that they're served on a popsicle stick which makes it a bit harder to eat but we made it work. 10/10.
Food: 5
Recommended dishes: Junior Croffle Cinnamon Toast, Junior Croffle Biscoff Crumble
Food hall was packed but the croffles were fast.
Atmosphere: 5
Food: 5
Service: 5
Staff is friendly, especially the cashier serving me yesterday!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The Espresso Croffle is outstanding!!
Kid-friendliness: Toddler play area and arcade for older kids and adults.
Atmosphere: 3
Food: 5
Service: 5
Great coffee
Atmosphere: 5
Food: 5
Service: 5
Coffee is good and the kids working in the morning are very nice.
Atmosphere: 5
Food: 5
Service: 5
They were good when they first opened, great customer service and the croffles were fresh and hot. Last few times, my family and I were very disappointed, no customer service and croffles were cold. The only thing that was good was my Thai Tea with boba.
Atmosphere: 2
Food: 1
Service: 1
Great service and food. Highly recommend trying out a croffle and some boba, can't wait for bingsu to become a staple menu item! The aesthetics are very pleasing as well.
Atmosphere: 5
Food: 5
Service: 5
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