Mean Mug Coffee Company

I’m a huge fan of this place and the owners — I even have a punch card to prove it. Unfortunately, my visit today was really disappointing. When my friend and I walked in, the girl at the counter was on speakerphone having a personal conversation and didn’t acknowledge us at all. We stood there until we were right in front of her, and instead of greeting us, she abruptly ended her call with attitude, as if we were interrupting her. It was uncomfortable and unprofessional, so we just left and went to Starbucks instead. I still really like this place and think the owner is a genuinely great guy, but I was let down by the service today. If she’s working next time, I’ll probably skip coming in again.

Sam was awesome and my frap tasted great!!! He helped me with a refund and made me a customer again!

I’ve been a huge fan of this place for a long time—visiting at least once a week has been part of my routine. I’ve always enjoyed their consistently great coffee and delicious food, especially the cinnamon cake, chocolate cupcake, and BLT sandwich.

However, I was a bit disappointed during my most recent visit on Friday . I decided to try something new and ordered the blueberry lemon cake. Unfortunately, it didn’t meet the high standards I’ve come to expect here. The slice I received wasn’t fresh—it was chewy, which I found unusual for cake, i assume as it seemed to be the end of the piece. I did not even eat it because it was that chewy, also the cake piece was very small.

I’ve always appreciated the excellent service and quality this place offers, which is why this experience stood out. I’m sharing this in hopes that it helps maintain the high quality regulars like me have come to love. Looking forward to many more great visits.

Never had a Cheerwine latte, but after the owner explained it, I had to try! So glad I did!

Top 3 coffee spots in Charlotte area.
Espresso drinks made well and absolutely rock solid crafting.

Legendary staff, always helpful and kind.
Despite being in the mall, they definitely transcend the atmosphere of the busyness of the mall with a cool, collected vibe.

Awesome Barista! Made me a Iced Chai Frappe and it was the best I've had in a long time, Will be back whenever I'm shopping

Great coffee, probably the best in the area. Service is nice and very friendly. My favorite place to start my morning routine.

Best breakfast ever

Delicious coffee lattes and teas! must try this spot

We stopped for what we thought would be a quick breakfast stop, turned into a hour long. Left two of our orders off and we had to ask twice before we finally got them to go. No apology at all. First and last for us.

The Oreo frappe at Mean Mug is on point—so good! The staff is always super friendly and helpful too. Definitely a chill spot with great vibes.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Oreo

Courtney was awesome, great customer service. Me and the kiddos will definitely be back!!!

Atmosphere: 5

Service: 5

Super quick service. Lots of options. Courtnie was friendly and energetic!

Atmosphere: 5

Food: 5

Service: 5

Everything was very good....especially the guys who serve us, Korny and Gerardo.

Atmosphere: 5

Food: 5

Service: 5

The workers there are so sweet I genuinely wish i remembered their names. The Iced Chai Latte with oatmilk is my favorite go to and never fails. The employees never fail to make my day with conversation or just a smile 10/10

Atmosphere: 5

Food: 5

Service: 5