I waited for OVER an hour for delivery and then when I called whoever answered the phone lied about there being an accident in front of the store which was causing the delay. And I had to end up going to pick up my pizza myself and by the time I got there my pizza STILL wasn’t delivered. The lady whom I spoke with at the store was so rude to me because I had questions and concerns about MY order that I paid for. Beyond unprofessional! She tried to over talk me and waved me off like I’m a child. Would not recommend ordering from here. Simple communication would have made this experience a little better.
Atmosphere: 1
Food: 1
Service: 1
Sondra
Management is terrible.
Mike Pfaff
Got pizza from the Pineville store for my boys while my wife was out of town. Was told pizza was ready for pickup at 6:23pm. Showed up at 6:30 and they forgot to make my pizza. Was asked to wait 10 minutes in store while they made it. Then they forgot sauce and burnt it to hell. I got a sauceless burnt pizza. Thanks Pizza Hut.
Atmosphere: 1
Food: 1
Service: 1
Matthew Schunk
This place is an absolute joke. When you call them it goes goes to a call center. I placed an order for 10 pizzas for a kids birthday party, they said 30 minutes. Then they called shortly after and said they got a large order so it would be longer. Then a got a text shortly after saying they canceled the order. I called, waited on hold forever and they said sorry we ran out of dough. Its Saturday....how do you run out of dough by noon. Just an absolute joke. I will never order from here again.
Tosha Moore Osborne
Pizza didn't have enough cheese. Cheese didn't cover the pizza. I couldn't eat it. I ordered a large meat lover's and a personal pan veggie. Only one worker. She was very nice and professional. It was definitely a waste of money.
Atmosphere: 3
Food: 1
Service: 5
Wilmer D´J. Rangel P
The best today and always
Atmosphere: 5
Food: 5
Service: 5
Renato Sarzano
I ordered double cheese sticks and received the std one divided in 2. Not good. Unhappy Customer.
Atmosphere: 2
Food: 4
Service: 2
Jeffrey Robbins
I have the PH app and ordered an $11.99, three topping pizza with ham, bacon, and pineapple, on special. The hand tossed is now a thin crust with thick dough edges. The ingredients were sparse and frankly, it was the last time I will order PH. It was absolutely terrible and I’m afraid it is indicative if everybody cutting corners because of inflation. Well, I’ll stick with Harris Teeter pizzas, slightly less but so much better quality ingredients.
Atmosphere: 1
Food: 1
Service: 2
Bill Kitchen
Order wrong and delivered cold
Food: 1
Service: 1
Susan Stuppnig
I love walking down memory lane back to the days of book rewards and personal pan pizzas! Easy online ordering. Hot pizza on time as promised! Thank you. (Special shout out to the crispy cupped pepperoni! Yum!)
This is a take away Pizza shop, we thought it was an onsite restaurant. After choosing food to take away, we got in the car and ate. The food is not as delicious as expected. Selling Pizza without ketchup, chili sauce, or any dipping sauce, only cheese sticks get 1 jar of ketchup. Compared to Pizza Hut in Vietnam, there is no type of Pizza that we like. It seems like we can only go back to Vietnam to eat Pizza Hut. In Vietnam, it's much more delicious.
Atmosphere: 1
Food: 1
Service: 5
Stephen Huang
Great pizza! Great price!
Atmosphere: 5
Food: 5
Service: 5
Bear Whitman
They screwed up my delivery order and I was on hold for over two hours and no one answered call several times and only talked to some Indian call center people. Gave up with no resolution. Avoid this crap customer service.
Atmosphere: 1
Food: 3
Service: 1
Rental Required
Terrible experience, delivery took an hour for a 5 min drive, can not recommend under no circumstances
klbc 2021
I used to love this location, however in the last few months it went down hill fast. When I went to pick up my order a few weeks ago, it was dirty, gross looking pizza and the customer service was not like it used to be. I asked the guy at the counter what had happened lately to bring this location down hill, he lowered his voice and told me that they had fired the manager, Kelly. I'm shocked!! Kelly always had that location way above any other location. I'm sure the location has now lost ALOT of customers now. I will never go back to this location. They fired the best manager that I has come across in a long time, too bad they didn't realize what an asset they had in Kelly.
I waited for OVER an hour for delivery and then when I called whoever answered the phone lied about there being an accident in front of the store which was causing the delay. And I had to end up going to pick up my pizza myself and by the time I got there my pizza STILL wasn’t delivered. The lady whom I spoke with at the store was so rude to me because I had questions and concerns about MY order that I paid for. Beyond unprofessional! She tried to over talk me and waved me off like I’m a child. Would not recommend ordering from here. Simple communication would have made this experience a little better.
Atmosphere: 1
Food: 1
Service: 1
Management is terrible.
Got pizza from the Pineville store for my boys while my wife was out of town. Was told pizza was ready for pickup at 6:23pm. Showed up at 6:30 and they forgot to make my pizza. Was asked to wait 10 minutes in store while they made it. Then they forgot sauce and burnt it to hell. I got a sauceless burnt pizza. Thanks Pizza Hut.
Atmosphere: 1
Food: 1
Service: 1
This place is an absolute joke. When you call them it goes goes to a call center. I placed an order for 10 pizzas for a kids birthday party, they said 30 minutes. Then they called shortly after and said they got a large order so it would be longer. Then a got a text shortly after saying they canceled the order. I called, waited on hold forever and they said sorry we ran out of dough. Its Saturday....how do you run out of dough by noon. Just an absolute joke. I will never order from here again.
Pizza didn't have enough cheese. Cheese didn't cover the pizza. I couldn't eat it. I ordered a large meat lover's and a personal pan veggie. Only one worker. She was very nice and professional. It was definitely a waste of money.
Atmosphere: 3
Food: 1
Service: 5
The best today and always
Atmosphere: 5
Food: 5
Service: 5
I ordered double cheese sticks and received the std one divided in 2. Not good. Unhappy Customer.
Atmosphere: 2
Food: 4
Service: 2
I have the PH app and ordered an $11.99, three topping pizza with ham, bacon, and pineapple, on special. The hand tossed is now a thin crust with thick dough edges. The ingredients were sparse and frankly, it was the last time I will order PH. It was absolutely terrible and I’m afraid it is indicative if everybody cutting corners because of inflation. Well, I’ll stick with Harris Teeter pizzas, slightly less but so much better quality ingredients.
Atmosphere: 1
Food: 1
Service: 2
Order wrong and delivered cold
Food: 1
Service: 1
I love walking down memory lane back to the days of book rewards and personal pan pizzas! Easy online ordering. Hot pizza on time as promised! Thank you. (Special shout out to the crispy cupped pepperoni! Yum!)
Food: 5
Service: 5
Restaurantji Recommends
This is a take away Pizza shop, we thought it was an onsite restaurant. After choosing food to take away, we got in the car and ate. The food is not as delicious as expected. Selling Pizza without ketchup, chili sauce, or any dipping sauce, only cheese sticks get 1 jar of ketchup. Compared to Pizza Hut in Vietnam, there is no type of Pizza that we like. It seems like we can only go back to Vietnam to eat Pizza Hut. In Vietnam, it's much more delicious.
Atmosphere: 1
Food: 1
Service: 5
Great pizza! Great price!
Atmosphere: 5
Food: 5
Service: 5
They screwed up my delivery order and I was on hold for over two hours and no one answered call several times and only talked to some Indian call center people. Gave up with no resolution. Avoid this crap customer service.
Atmosphere: 1
Food: 3
Service: 1
Terrible experience, delivery took an hour for a 5 min drive, can not recommend under no circumstances
I used to love this location, however in the last few months it went down hill fast. When I went to pick up my order a few weeks ago, it was dirty, gross looking pizza and the customer service was not like it used to be. I asked the guy at the counter what had happened lately to bring this location down hill, he lowered his voice and told me that they had fired the manager, Kelly. I'm shocked!! Kelly always had that location way above any other location. I'm sure the location has now lost ALOT of customers now. I will never go back to this location. They fired the best manager that I has come across in a long time, too bad they didn't realize what an asset they had in Kelly.
Atmosphere: 1
Food: 1
Service: 1
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