I’m writing to bring attention to an extremely serious and unacceptable incident that occurred on May 9th involving two employees, Michael and Kia, at the Scales Street McDonald’s location. My daughter was involved in a verbal altercation at this store, which escalated far beyond anything that should ever happen in a customer service environment. Shockingly, later that day, both Michael and Kia showed up at our home looking for her.
As a parent and a professional in regional management within the service industry myself, I find this behavior completely inexcusable. Once I learned the full scope of what occurred earlier that day from my daughter, I was both disturbed and disappointed. This goes well beyond poor customer service — it crosses into harassment and intimidation.
I am urging McDonald’s management to take immediate corrective action against the individuals involved. I am also formally documenting that we will be pressing charges in response to this incident.
Customer safety, professionalism, and brand reputation must be upheld at every level, and this behavior simply cannot be tolerated.
derekkelsey
I remember when McDoubles was $0.99 and now they're like 429. I was like oh my God but I was there and I had money so that's what I got and it made me take a Mac Deuce so I guess I got my money's worth
Mark A
Friendly employees. Order was correct and fast
Kimberly Paylor
Always Great Service & Food! You don’t find to many fast food restaurants with decent customer service but this store in particular always Top Tier customer service!
Hi Ni
It’s a great place for a snack in the evening but I do not recommend eating too fast…because you can get addicted
Paige Casper
My furbabies love McD's and I love the frappe's
Jenn Ladale
The staff here, OMGosh they are just amazing. They take time to get to know their customers, remember their orders, and any extras, sometimes I forget to ask for my favorite dipping sauce for my burger and they remember for me every time! My son had a blast with the Grimace tour here, he danced with Grimace the whole time and they gave each kid a free T-shirt that day along with winning a prize from the bingo song game!
Stephen Koetz
Why are there no prices on the food..can't update web sight that frequently for price increases
Laura Jordan
As long as you go durning the day you will have an amazing experience
Maria Reyes
I like it because the service is very good and they serve quickly
I’m writing to bring attention to an extremely serious and unacceptable incident that occurred on May 9th involving two employees, Michael and Kia, at the Scales Street McDonald’s location. My daughter was involved in a verbal altercation at this store, which escalated far beyond anything that should ever happen in a customer service environment. Shockingly, later that day, both Michael and Kia showed up at our home looking for her.
As a parent and a professional in regional management within the service industry myself, I find this behavior completely inexcusable. Once I learned the full scope of what occurred earlier that day from my daughter, I was both disturbed and disappointed. This goes well beyond poor customer service — it crosses into harassment and intimidation.
I am urging McDonald’s management to take immediate corrective action against the individuals involved. I am also formally documenting that we will be pressing charges in response to this incident.
Customer safety, professionalism, and brand reputation must be upheld at every level, and this behavior simply cannot be tolerated.
I remember when McDoubles was $0.99 and now they're like 429. I was like oh my God but I was there and I had money so that's what I got and it made me take a Mac Deuce so I guess I got my money's worth
Friendly employees. Order was correct and fast
Always Great Service & Food! You don’t find to many fast food restaurants with decent customer service but this store in particular always Top Tier customer service!
It’s a great place for a snack in the evening but I do not recommend eating too fast…because you can get addicted
My furbabies love McD's and I love the frappe's
The staff here, OMGosh they are just amazing. They take time to get to know their customers, remember their orders, and any extras, sometimes I forget to ask for my favorite dipping sauce for my burger and they remember for me every time! My son had a blast with the Grimace tour here, he danced with Grimace the whole time and they gave each kid a free T-shirt that day along with winning a prize from the bingo song game!
Why are there no prices on the food..can't update web sight that frequently for price increases
As long as you go durning the day you will have an amazing experience
I like it because the service is very good and they serve quickly
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Don't understand why customer order through door dash and I still have to wait 20 minutes for the order!!! They are not short handed or even busy
Service: 1
Do NOT order curb side pickup here!! I waited 30 minutes & never got my order,I ended up having to go inside!! Not friendly staff!
Service: 1
Food was over cooked and dry.i don't like the fact you have to order on a kiosk or online in a app
Atmosphere: 1
Food: 2
Service: 5
Recommended dishes: Big Mac
Food is just not so good anymore burgers taste funny, fries are never cooked all the way.
Parking: Parking is ok sometime it's hard to back out of spaces if the drive thru line is long.
Kid-friendliness: Kid friendly eating tables
Atmosphere: 4
Food: 2
Service: 4
Recommended dishes: Big Mac, French Fries, Mcchicken, Mcdouble
Food is just not so good anymore burgers taste funny, fries are never cooked all the way.
Parking: Parking is ok sometime it's hard to back out of spaces if the drive thru line is long.
Kid-friendliness: Kid friendly eating tables
Atmosphere: 4
Food: 2
Service: 4
Recommended dishes: Big Mac, French Fries, Mcchicken, Mcdouble
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