The food was horrible onion rings undercooked , chicken wrap had a chicken nugget instead of a tender and the burger was saggy and had to much mayo and ketchup it was just sloppy
Atmosphere: 1
Food: 1
Service: 1
Nichole Byrd
Terrible service at this location. We got two burgers and she got one completely wrong. Messed up his two sides and had us repeat the order 3 times. Love the chain but not this location.
Atmosphere: 1
Food: 1
Service: 1
JC King
Best triple bypass with cheese you can get.
Atmosphere: 1
Food: 5
Service: 5
Evan Kent
The burger was really good but the fries was really salty
Tara Stewart
The young lady running the drive thru, was defenitely working it. Very polite, fast service all the way to giving us our food. Will be back 😁
Atmosphere: 5
Food: 5
Service: 5
Adam Cox
Food was great. Service left a lot to be desired though. Slow and unpleasant is the best way to describe it. Milkshakes were overflowing and the cups were a mess. Ended up with icecream all over the console and all over us. The rep working the window seemed annoyed. No smile, no please, no thank you... No conversation at all really. That is just the younger generation though. This is the new normal pretty much everywhere though.
Food: 5
Service: 2
Michele C
We did not get all of our food .and the parts that we did were incorrect amounts. The milkshake cup had a hole in it. Overall, would not stop again
Food: 2
Service: 1
Jonathan Garrison
Forever for them to take orders and push orders out
Atmosphere: 3
Food: 3
Service: 3
Melissa Lehman
Killer milkshakes and great prices. Wish we had them up north!
Kenneth Brown
Tell her my order clearly two or three times and still got it wrong the team was not sweet and what my wife did have she said was nasty was the only order they got correctly. They MUST do better!
cashier Victoria is so sweet and helpful! She's definitely a great employee. Cookout give her a raise she deserves it!
Atmosphere: 5
Food: 5
Service: 5
James Edwin Banks Jr
They was slow and rude and the food was old it had been reheated
Atmosphere: 2
Food: 4
Service: 3
Melissa Brigman
I was at the Box 10 minutes before they closed and nobody would take my order they didn't even come across the box and say they're closed or closed early they didn't say anything they just ignored me and acted like I wasn't there so I pulled up to the window and they did everything to avoid the window like it was the plague. Another car pulled up at the Box behind me and nothing... they just acted like we didn't exist. At least have the common courtesy to say you're not taking any more orders so we don't sit there and waste our time, gas, and energy waiting on someone to do their damn job. I'm sure they still got paid for that 10 minutes but they couldn't bring themselves to finish out their damn shift smh
Atmosphere: 1
Food: 1
Service: 1
jennifer Weist
We were out of state and tried it and it was really good, we wish we would have tried it sooner and go to a location with a dinning room !!!! Will definitely try again next summer when we go south .
Atmosphere: 5
Food: 5
Service: 5
Katrina Hayes
I emailed Cookout these concerns and no one has responded appropriately.
Dear Cookout,
I hope you’re doing well. I visited your location today at 1240 E Broad Ave, Rockingham, NC 28379. There were about five vehicles in the queue, but the wait time was unnecessarily long. I ordered a milkshake and onion rings. While my order was ready, the onion rings were barely warm.
Additionally, the drive-thru attendant was not very personable. When I asked her for some ketchup, I had the bag close by in my car, and instead of handing it to me properly, she tossed three packets into the bag—one of which ended up on the floor of my car.
I managed to stay composed. I found her behavior completely unacceptable. What if I had thrown my money at her, hoping it would land in the register? This situation was out of line and unprofessional.
Please review the surveillance footage and take appropriate corrective action. I exited the drive thru at 7:05 PM EST driving a black Toyota. The attendant’s name was Monica, and her attitude and actions were out of line.
Thank you for your attention to this matter. Please provide a resolution for the unsatisfactory service.
The food was horrible onion rings undercooked , chicken wrap had a chicken nugget instead of a tender and the burger was saggy and had to much mayo and ketchup it was just sloppy
Atmosphere: 1
Food: 1
Service: 1
Terrible service at this location. We got two burgers and she got one completely wrong. Messed up his two sides and had us repeat the order 3 times. Love the chain but not this location.
Atmosphere: 1
Food: 1
Service: 1
Best triple bypass with cheese you can get.
Atmosphere: 1
Food: 5
Service: 5
The burger was really good but the fries was really salty
The young lady running the drive thru, was defenitely working it. Very polite, fast service all the way to giving us our food. Will be back 😁
Atmosphere: 5
Food: 5
Service: 5
Food was great. Service left a lot to be desired though. Slow and unpleasant is the best way to describe it. Milkshakes were overflowing and the cups were a mess. Ended up with icecream all over the console and all over us. The rep working the window seemed annoyed. No smile, no please, no thank you... No conversation at all really. That is just the younger generation though. This is the new normal pretty much everywhere though.
Food: 5
Service: 2
We did not get all of our food .and the parts that we did were incorrect amounts. The milkshake cup had a hole in it. Overall, would not stop again
Food: 2
Service: 1
Forever for them to take orders and push orders out
Atmosphere: 3
Food: 3
Service: 3
Killer milkshakes and great prices. Wish we had them up north!
Tell her my order clearly two or three times and still got it wrong the team was not sweet and what my wife did have she said was nasty was the only order they got correctly. They MUST do better!
Food: 1
Service: 1
Restaurantji Recommends
cashier Victoria is so sweet and helpful! She's definitely a great employee. Cookout give her a raise she deserves it!
Atmosphere: 5
Food: 5
Service: 5
They was slow and rude and the food was old it had been reheated
Atmosphere: 2
Food: 4
Service: 3
I was at the Box 10 minutes before they closed and nobody would take my order they didn't even come across the box and say they're closed or closed early they didn't say anything they just ignored me and acted like I wasn't there so I pulled up to the window and they did everything to avoid the window like it was the plague. Another car pulled up at the Box behind me and nothing... they just acted like we didn't exist. At least have the common courtesy to say you're not taking any more orders so we don't sit there and waste our time, gas, and energy waiting on someone to do their damn job. I'm sure they still got paid for that 10 minutes but they couldn't bring themselves to finish out their damn shift smh
Atmosphere: 1
Food: 1
Service: 1
We were out of state and tried it and it was really good, we wish we would have tried it sooner and go to a location with a dinning room !!!! Will definitely try again next summer when we go south .
Atmosphere: 5
Food: 5
Service: 5
I emailed Cookout these concerns and no one has responded appropriately.
Dear Cookout,
I hope you’re doing well. I visited your location today at 1240 E Broad Ave, Rockingham, NC 28379. There were about five vehicles in the queue, but the wait time was unnecessarily long. I ordered a milkshake and onion rings. While my order was ready, the onion rings were barely warm.
Additionally, the drive-thru attendant was not very personable. When I asked her for some ketchup, I had the bag close by in my car, and instead of handing it to me properly, she tossed three packets into the bag—one of which ended up on the floor of my car.
I managed to stay composed. I found her behavior completely unacceptable. What if I had thrown my money at her, hoping it would land in the register? This situation was out of line and unprofessional.
Please review the surveillance footage and take appropriate corrective action. I exited the drive thru at 7:05 PM EST driving a black Toyota. The attendant’s name was Monica, and her attitude and actions were out of line.
Thank you for your attention to this matter. Please provide a resolution for the unsatisfactory service.
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