If I could give zero stars I would. I waited to order for 10mins because the guy forgot we were pulled to the speaker then we waited an additional 20mins for our sandwich’s to be made (2 subs). The Host Jniya had zero hospitality, there was no apology for the wait, no have a nice night, she all handed us our food without a single word and walked off. I will not be returning.
Service: 1
tracker1ify
Every time you go they're always out of something missing something I go today at 1:00 and we're out of white bread how are you out of bread at a sub shop most of the time you go and they tell you that you have to come in they're not taking any orders at the drive-thru but what's the purpose of the drive-thru all around crappy place crappy service
Kevin Shaw
Sub was not toasted meat cold and meat sliced way thicker than it should be.
Atmosphere: 1
Food: 1
Service: 2
Raven Spencer
I had a terrible experience at this restaurant. I waited in the drive-through for 25 minutes and no one ever came to the speaker to take my order. When I finally went inside, the cashier at the register didn’t acknowledge me at all—she was on her phone and completely ignored me. Several employees were inside, but none of them were working or willing to help. This was by far the worst customer service I’ve ever experienced.
Atmosphere: 1
Food: 3
Recommended dishes: Club on a Sub
Chris hodges
This sandwich was ridiculous I see I got it after a long workday what has happened to food industry and customer service
Atmosphere: 1
Food: 1
Service: 1
Wyatt Smith
Frankly, I leave reviews on nearly nothing. Rarely does my experience impact me so much that I feel compelled to tell someone about it, and even more rarely does that happen when said impact is actually a good thing. I’ve been in sales most of my life, so I’ve seen people who act like customer service bots up close and personal, a lot. These guys don’t do that. They’re friendly and polite to you, while always acting like real people (especially this dude Khai, who should legit teach classes on customer service), It’s refreshing. Feels like eating at a friend’s house, if your friend made great subs!
Atmosphere: 5
Food: 5
Service: 5
Shawn S
This place is slow and dirty with Flys 🪰 everywhere I would not recommend this place to anyone terrible experience under staffed Could not even sell a steak sub because they never even had the meat unthawed They were not even prepared.😑
Natalie Brown
The service was good but the drive thur didn’t work it was only two employees ,it’s mid day lunch time and you have two works that did an excellent job but you can tell there’s poor management here… they got the crowd down but it should be more employees working I blame management… Probably over work and under paid I can’t remember the young lady’s name but she needs a raise and the store needs better management!
Gerrald Mitchell
Sandwich was terrible. Small, bad taste. First and last Firehouse visit
Joy Harrelson
Service was impeccable! Manager was super to work with for a really large order!
This was our first experience at Firehouse Subs. The service was quick and efficient. The sandwiches were absolutely the best we have ever had and I kid you not!! We are so glad we stopped by! If you want something truly delicious stopby there! It will not be a waste of money or time either!
Gene Smith
Subs were awesome Excellent price and service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza Meatball Sub, Steak and Cheese
Christion Nunn
Good food
Atmosphere: 5
Food: 5
Service: 5
Leah Sanford
hot and fresh
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Pepperoni Pizza Meatball Sub
Jason Hewett
Absolutely phenomenal we were on our way back from Carowinds and we stopped to eat here, some of the best subs that I've ever had I had a club on a sub and it was beyond fantastic!!! I will definitely be eating a Firehouse subs the next time I get a chance!!!
If I could give zero stars I would. I waited to order for 10mins because the guy forgot we were pulled to the speaker then we waited an additional 20mins for our sandwich’s to be made (2 subs). The Host Jniya had zero hospitality, there was no apology for the wait, no have a nice night, she all handed us our food without a single word and walked off. I will not be returning.
Service: 1
Every time you go they're always out of something missing something I go today at 1:00 and we're out of white bread how are you out of bread at a sub shop most of the time you go and they tell you that you have to come in they're not taking any orders at the drive-thru but what's the purpose of the drive-thru all around crappy place crappy service
Sub was not toasted meat cold and meat sliced way thicker than it should be.
Atmosphere: 1
Food: 1
Service: 2
I had a terrible experience at this restaurant. I waited in the drive-through for 25 minutes and no one ever came to the speaker to take my order. When I finally went inside, the cashier at the register didn’t acknowledge me at all—she was on her phone and completely ignored me. Several employees were inside, but none of them were working or willing to help. This was by far the worst customer service I’ve ever experienced.
Atmosphere: 1
Food: 3
Recommended dishes: Club on a Sub
This sandwich was ridiculous I see I got it after a long workday what has happened to food industry and customer service
Atmosphere: 1
Food: 1
Service: 1
Frankly, I leave reviews on nearly nothing. Rarely does my experience impact me so much that I feel compelled to tell someone about it, and even more rarely does that happen when said impact is actually a good thing. I’ve been in sales most of my life, so I’ve seen people who act like customer service bots up close and personal, a lot. These guys don’t do that. They’re friendly and polite to you, while always acting like real people (especially this dude Khai, who should legit teach classes on customer service), It’s refreshing. Feels like eating at a friend’s house, if your friend made great subs!
Atmosphere: 5
Food: 5
Service: 5
This place is slow and dirty with Flys 🪰 everywhere I would not recommend this place to anyone terrible experience under staffed Could not even sell a steak sub because they never even had the meat unthawed They were not even prepared.😑
The service was good but the drive thur didn’t work it was only two employees ,it’s mid day lunch time and you have two works that did an excellent job but you can tell there’s poor management here… they got the crowd down but it should be more employees working I blame management… Probably over work and under paid I can’t remember the young lady’s name but she needs a raise and the store needs better management!
Sandwich was terrible. Small, bad taste. First and last Firehouse visit
Service was impeccable! Manager was super to work with for a really large order!
Restaurantji Recommends
This was our first experience at Firehouse Subs. The service was quick and efficient. The sandwiches were absolutely the best we have ever had and I kid you not!! We are so glad we stopped by! If you want something truly delicious stopby there! It will not be a waste of money or time either!
Subs were awesome
Excellent price and service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza Meatball Sub, Steak and Cheese
Good food
Atmosphere: 5
Food: 5
Service: 5
hot and fresh
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Pepperoni Pizza Meatball Sub
Absolutely phenomenal we were on our way back from Carowinds and we stopped to eat here, some of the best subs that I've ever had I had a club on a sub and it was beyond fantastic!!! I will definitely be eating a Firehouse subs the next time I get a chance!!!
Atmosphere: 5
Food: 5
Service: 5
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