Worst experience ever at any mcdonalds. Drive thru backed up. Both sides. Never took my order. Said my app code wasn't valid but app said got code. Woman gave us our food just the rudest. This was Sunday, September 14 around 5pm. Place should be shut down.
Atmosphere: 1
Food: 1
Service: 1
Rick Herndon
Placed a mobile order after arriving and waiting in Drive thru for a total of 25 minutes was told to pull on the side waited there for 15 minutes then went in and waited 10 minutes got two of the new golden chicken sandwiches. They were cold and the fries were barely warm and soggy
Food: 2
Service: 2
Stephanie Johnson
This is the worst restaurant I have ever known. And I am an over the road trucker. But what do you expect from Rockingham. Rockingham will ruin a franchise
Atmosphere: 1
Food: 1
Service: 1
Kevin Jacklin
37 mins later we asked for a refund while the manger was on the phone to someone talking about diaper rash and where the diapers and Vaseline was at in the house..
Meanwhile, the only cook- cooking was raw dogging everyone’s food barehand touching cooked meat straight into a bun.. with no gloves.
Store was absolutely disgusting and the every single staff member was rude with the exception of the gal in a vest carrying everyone’s food outside waiting in the drive through.. (she must have made 20 trips outside while we were waiting)
Absolute worst McDonald’s on the planet..
No question.
Atmosphere: 1
Food: 1
Service: 1
William McCray
Great Service...fast fresh food,always a polite atmosphere
Atmosphere: 5
Food: 5
Service: 5
Alan Sessoms
This McDonald’s is chaotic during lunch hours. The wait times are forever, 32 employees and everybody standing around looking at everyone else. I think upper Management has forgotten about this store, they just appreciate the business of a McDonald’s and the $$$
Atmosphere: 1
Food: 3
Service: 1
C H
I got very sick after eating here
Atmosphere: 3
Food: 1
Service: 5
Josh Graner
Waited 25 minutes for a burnt quarter pounder and a small fry, i ordered a large
Atmosphere: 1
Food: 1
Service: 1
Loretta Davis
They don’t listen. Always getting the orders wrong and forgetting items in your bag. Very slow moving drive thru. Nasty attitudes
Some employees are rude they close the lobby before 10pm and drive thru always takes forever to get through or either they make you use a mobile app to order
Atmosphere: 1
Food: 2
Service: 1
Daniel Ward
Took forever for them to bring my food which I had ordered on the app and pulled in the right spot but the Hispanic guy was super nice
Atmosphere: 4
Food: 3
Service: 3
Jonathan Gibson
Starters I gave up coming here because of the speed of the drive thru. But my son likes McDonald’s. There were only 3 cars in the line. Cars were moving at a slower than average rate but way better than a normal visit. Placed my order drove around and paid. So, about 8 -10 mins in so far. Payment was a breeze everyone was friendly it’s 4:49 pm when I get my receipt. Get to the window, my son happy meal is ready. My qtr pounder combo was not. They ask me to move forward so I did. I’m waiting and notice about 8 -10 more cars come through and I look down it’s 5:00. I’m like dang they forgot me. So when I get the chance I put it in reverse and go back to the window. I ask did you guys forget about me? She did remember my order and what I was waiting on. So,I’m thinking she is about to hand it to me. She asks co workers where is this order? No one knows. So she said they were gonna make it fresh and would I like anything for my wait. So I said yes I’ll take another tea. It was 105 degrees today. Anyway received my tea and was asked to move back to the door. So I did. Well I sit there until about 5:14 and my qtr pounder comes out and the lady with my bag is on her cell phone on a personal call. I check my bag. NO fries in my bag. I follow with 3 mams before I get here attention she was back in the building before she heard me. I explained to her there are no fries in the bag. “She says let me see” so I show her. Which I thought was really rude considering you just handed me the bag. That should have been checked before bringing it out. Especially, with all the extra time needed to prepare.
I think it is time people go to work to work. Nothing else. Why are you touching your dirty cell phone and handling food?
Since the demand for more money has been pushed . The consumer has gotten the bill with terrible service. Something needs to change. This place is privately ran and operated by the Butler Cole organization. And in my opinion has the worst service of any McDonald’s I have ever visited nationwide. I counted about 8 employees that I could see. I assume there were more. So there were plenty of able bodies to get the job done. I don’t feel anything will ever change as long as the owners get their payday without loss. This place ranks the worst in service in our area by far. You guys should strive to do better. I’ll take a break before coming back. I can only hope there are improvements made.
Atmosphere: 1
Food: 4
Service: 1
Mandy Hammer
Very clean
Atmosphere: 5
Food: 5
Service: 5
Nelson zavala
I spent more than 45 minutes McDonald’s drive-through can somebody please do something about it or close the restaurant.
Worst McDonalds I’ve ever been to
Atmosphere: 1
Food: 2
Service: 1
Worst experience ever at any mcdonalds. Drive thru backed up. Both sides. Never took my order. Said my app code wasn't valid but app said got code. Woman gave us our food just the rudest. This was Sunday, September 14 around 5pm. Place should be shut down.
Atmosphere: 1
Food: 1
Service: 1
Placed a mobile order after arriving and waiting in Drive thru for a total of 25 minutes was told to pull on the side waited there for 15 minutes then went in and waited 10 minutes got two of the new golden chicken sandwiches. They were cold and the fries were barely warm and soggy
Food: 2
Service: 2
This is the worst restaurant I have ever known. And I am an over the road trucker. But what do you expect from Rockingham. Rockingham will ruin a franchise
Atmosphere: 1
Food: 1
Service: 1
37 mins later we asked for a refund while the manger was on the phone to someone talking about diaper rash and where the diapers and Vaseline was at in the house..
Meanwhile, the only cook- cooking was raw dogging everyone’s food barehand touching cooked meat straight into a bun.. with no gloves.
Store was absolutely disgusting and the every single staff member was rude with the exception of the gal in a vest carrying everyone’s food outside waiting in the drive through.. (she must have made 20 trips outside while we were waiting)
Absolute worst McDonald’s on the planet..
No question.
Atmosphere: 1
Food: 1
Service: 1
Great Service...fast fresh food,always a polite atmosphere
Atmosphere: 5
Food: 5
Service: 5
This McDonald’s is chaotic during lunch hours. The wait times are forever, 32 employees and everybody standing around looking at everyone else. I think upper Management has forgotten about this store, they just appreciate the business of a McDonald’s and the $$$
Atmosphere: 1
Food: 3
Service: 1
I got very sick after eating here
Atmosphere: 3
Food: 1
Service: 5
Waited 25 minutes for a burnt quarter pounder and a small fry, i ordered a large
Atmosphere: 1
Food: 1
Service: 1
They don’t listen. Always getting the orders wrong and forgetting items in your bag. Very slow moving drive thru. Nasty attitudes
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
Some employees are rude they close the lobby before 10pm and drive thru always takes forever to get through or either they make you use a mobile app to order
Atmosphere: 1
Food: 2
Service: 1
Took forever for them to bring my food which I had ordered on the app and pulled in the right spot but the Hispanic guy was super nice
Atmosphere: 4
Food: 3
Service: 3
Starters I gave up coming here because of the speed of the drive thru. But my son likes McDonald’s. There were only 3 cars in the line. Cars were moving at a slower than average rate but way better than a normal visit. Placed my order drove around and paid. So, about 8 -10 mins in so far. Payment was a breeze everyone was friendly it’s 4:49 pm when I get my receipt. Get to the window, my son happy meal is ready. My qtr pounder combo was not. They ask me to move forward so I did.
I’m waiting and notice about 8 -10 more cars come through and I look down it’s 5:00. I’m like dang they forgot me. So when I get the chance I put it in reverse and go back to the window. I ask did you guys forget about me? She did remember my order and what I was waiting on. So,I’m thinking she is about to hand it to me. She asks co workers where is this order? No one knows. So she said they were gonna make it fresh and would I like anything for my wait. So I said yes I’ll take another tea. It was 105 degrees today. Anyway received my tea and was asked to move back to the door. So I did. Well I sit there until about 5:14 and my qtr pounder comes out and the lady with my bag is on her cell phone on a personal call. I check my bag. NO fries in my bag. I follow with 3 mams before I get here attention she was back in the building before she heard me. I explained to her there are no fries in the bag. “She says let me see” so I show her. Which I thought was really rude considering you just handed me the bag. That should have been checked before bringing it out. Especially, with all the extra time needed to prepare.
I think it is time people go to work to work. Nothing else. Why are you touching your dirty cell phone and handling food?
Since the demand for more money has been pushed . The consumer has gotten the bill with terrible service. Something needs to change. This place is privately ran and operated by the Butler Cole organization. And in my opinion has the worst service of any McDonald’s I have ever visited nationwide. I counted about 8 employees that I could see. I assume there were more. So there were plenty of able bodies to get the job done. I don’t feel anything will ever change as long as the owners get their payday without loss. This place ranks the worst in service in our area by far. You guys should strive to do better. I’ll take a break before coming back. I can only hope there are improvements made.
Atmosphere: 1
Food: 4
Service: 1
Very clean
Atmosphere: 5
Food: 5
Service: 5
I spent more than 45 minutes McDonald’s drive-through can somebody please do something about it or close the restaurant.
Food: 1
Service: 1
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