The food is okay, but the organization and service is severely lacking. I ordered online and pulled to the pickup window. A young lady took my money and gave me a receipt. Five minutes later (I was watching the clock) she came back and told me my order was ready, she was just waiting for someone to cut the pizza. Three minutes passed and I got her attention by rapping on the window. I told her I would cut the pizza myself, just bring it now. She asked if I was sure and I told her I would much rather do that than wait for a cold cut pizza. She went and got it. It was cut.🙄
M.David Chambers
Not very fast but good food
Alan Stricker
Pizza Hut is supposed to have non-dairy cheese but not this restaurant. They don't care, that is the owner. The large pizza was just over $20. The pizza had very little sauce and topping. Don't come here. It is a waste of money.
Alan Revels
Delivery service is terrible. Pizza hut doesn’t actually deliver they use door dash. That is not disclosed and our delivery was over an hour later. Very disappomted
Justin White
Had a issue and one of the Managers took care of my issue with professional charm and personal respect! Hats off to you for having a heart and understanding!!! God Bless
Nichole Rensel
Placed an order at 538pm, got to the window at 644 - had to wait behind a car for over 15 mins at the window, BTW my car slid on the ice pulling up to the window (I couldn't see it until after rounding the corner and by then it was too late) as their lane must not have been treated for the snow we got... Fast forward to getting to the window for pick up on my box that was already marked as ready in email! Paid for the pizza then the lady walked off. Returned said she was going to check to see if the pizzas were in the oven yet and left again. Returned again to say the pizzas were about to come out. Watched employees drop pan grips on the floor and reuse, watched employees come in from outside without stopping to wash their hands before going to their station, watched an employee fill up a sauce container with lotion, watched employees go from money handling to cutting pizza without washing hands, touch hat and face without washing hands, then a manager cluelessly meander through the chaos. Eventually at 740 an employee grabbed a pizza box of the rack walk around back then head to the window. She handed us a pizza that had been sitting on their ready rack that they had already tried to hand another customer (box opened by other customer and all)...the pizza was obviously cold. She said she'd get the manager. Explained to the manager the situation and he was like yeah I dont know why that happened we only had 2 employees and we are busy (no there have been 4 including yourself for the 50 mins we have been sitting at the window). Took the pizza we waited 2hours in total for and left.
Haylee Young
THREE hours for delivery, only for it to be wrong. I called 3 times and was hung up on TWICE, they never answered the 3rd call. I would very much like to be contacted by a representative of the company, since you cannot get anyone on the phone.
Kristopher Gross
Delivery order from door dash, was on the phone with my delivery driver most of the time, the dasher had to sit at the restaurant for over an hour when the food arrived it was cold and had obviously been sitting out it was dry and yet still not cooked the bread sticks we not cooked. On another order they had forgotten about it and let it sit for 45 min and forget the wings completely for the order. This place needs new management.
Atmosphere: 1
Food: 1
Service: 1
Trent Lewis
Will straight up cancel your order if they don’t feel like delivering. Will never order from this location again.
Food: 1
Service: 1
Carl Griffin
Food was ready as soon as I got there, food was good but they only had one person trying to run everything , it was understaffed. But the guy working was nice and polite
By far the worst Pizza Hut in the nation place needs to be closed they just don’t care they are playing around in the parking lot while the line is extremely long people are legitimately high at the register smoking in the parking lot cuddled up the food is never done they close in door dining when they don’t feel like cleaning this is an complete embarrassment to the company the buffet is never open they take orders and forget with extremely low traffic i mean I love Pizza Hut but I don’t even bother anymore they need an complete rebuild shaking my head …
Atmosphere: 1
Food: 1
Service: 1
Tangelia
We waited for two pizzas for 1 hour and 10 min and we ordered when the only people in the restaurant was one of the employees feeding there children. When we inquired about our order they kelp telling us 10 min then 5 min. We are waiting on our food and one of the employees came from the back eating food, as we are leaving after we never received food most of the employees are outside sitting in a car smoking. I am a business owner myself and this is a very poor way to run a business, very unprofessional. The restaurant isn't clean so I am sure the food handlers are not clean, I guess we were spared by a higher calling to have not gotten food that could have made my family ill. I will not give my money to this restaurant anymore. Date of visit 10-12-24 234 S Madision blvd Roxboro, NC
Atmosphere: 1
Food: 1
Service: 1
Lee Wilson
10/16 time 10:28 pm put order in at 9:30 pm for this location pulled up to window employee comes to the window and says he doesn't have any orders on his screen for my name. Something is not adding up but when I checked the reviews I see why the rating is so low. I'm sure this place will be shutdown soon this is just pathetic.
Atmosphere: 1
Food: 1
Service: 1
Shelley Moore
My husband and I visit this Pizza Hut some times but tonight we ordered some cheese bread sticks and they were not cut so my husband went to ask them if they could cut them only to be responded to by a woman with an attitude saying we don’t cut them anymore and I’m busy, do you see my oven?! We have never had such a rude person at this place. If y’all don’t cut them anymore then just say I’m sorry sir but we don’t cut them anymore and leave it at that. Cause trust me not one customer cared about you being busy and your oven. All I can say is she better be glad it was my husband she spoke to and not me! Trust I will most likely be trying to avoid this place for now on with such rude and nasty attitude people working there. Our waitress on the other hand was extremely nice and professional. That woman’s attitude just ruined my whole meal there.
Elise Pritchett
Ordered a pizza at 6:56 was told via email delivery would be at 7:36. Called at 7:45, stayed on hold for a ridiculous amount of time (over a period of 4 calls) only to be told that delivery was pushed back to 8:06 with no explanation. Called at 8:10 waited on hold yet again when someone finally answered no reason for the delay was given after having waited 1hr and 15 mins for two pizzas. Ended up canceling order and will not be ordering from this location EVER again! I’d recommend you to go somewhere else. Probably would be better off making your own pizza at home. What a waste of over an hour and almost $50
The food is okay, but the organization and service is severely lacking. I ordered online and pulled to the pickup window. A young lady took my money and gave me a receipt. Five minutes later (I was watching the clock) she came back and told me my order was ready, she was just waiting for someone to cut the pizza. Three minutes passed and I got her attention by rapping on the window. I told her I would cut the pizza myself, just bring it now. She asked if I was sure and I told her I would much rather do that than wait for a cold cut pizza. She went and got it. It was cut.🙄
Not very fast but good food
Pizza Hut is supposed to have non-dairy cheese but not this restaurant. They don't care, that is the owner. The large pizza was just over $20. The pizza had very little sauce and topping. Don't come here. It is a waste of money.
Delivery service is terrible. Pizza hut doesn’t actually deliver they use door dash. That is not disclosed and our delivery was over an hour later. Very disappomted
Had a issue and one of the Managers took care of my issue with professional charm and personal respect! Hats off to you for having a heart and understanding!!! God Bless
Placed an order at 538pm, got to the window at 644 - had to wait behind a car for over 15 mins at the window, BTW my car slid on the ice pulling up to the window (I couldn't see it until after rounding the corner and by then it was too late) as their lane must not have been treated for the snow we got...
Fast forward to getting to the window for pick up on my box that was already marked as ready in email! Paid for the pizza then the lady walked off. Returned said she was going to check to see if the pizzas were in the oven yet and left again. Returned again to say the pizzas were about to come out. Watched employees drop pan grips on the floor and reuse, watched employees come in from outside without stopping to wash their hands before going to their station, watched an employee fill up a sauce container with lotion, watched employees go from money handling to cutting pizza without washing hands, touch hat and face without washing hands, then a manager cluelessly meander through the chaos. Eventually at 740 an employee grabbed a pizza box of the rack walk around back then head to the window. She handed us a pizza that had been sitting on their ready rack that they had already tried to hand another customer (box opened by other customer and all)...the pizza was obviously cold. She said she'd get the manager. Explained to the manager the situation and he was like yeah I dont know why that happened we only had 2 employees and we are busy (no there have been 4 including yourself for the 50 mins we have been sitting at the window). Took the pizza we waited 2hours in total for and left.
THREE hours for delivery, only for it to be wrong. I called 3 times and was hung up on TWICE, they never answered the 3rd call. I would very much like to be contacted by a representative of the company, since you cannot get anyone on the phone.
Delivery order from door dash, was on the phone with my delivery driver most of the time, the dasher had to sit at the restaurant for over an hour when the food arrived it was cold and had obviously been sitting out it was dry and yet still not cooked the bread sticks we not cooked. On another order they had forgotten about it and let it sit for 45 min and forget the wings completely for the order. This place needs new management.
Atmosphere: 1
Food: 1
Service: 1
Will straight up cancel your order if they don’t feel like delivering. Will never order from this location again.
Food: 1
Service: 1
Food was ready as soon as I got there, food was good but they only had one person trying to run everything , it was understaffed. But the guy working was nice and polite
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
By far the worst Pizza Hut in the nation place needs to be closed they just don’t care they are playing around in the parking lot while the line is extremely long people are legitimately high at the register smoking in the parking lot cuddled up the food is never done they close in door dining when they don’t feel like cleaning this is an complete embarrassment to the company the buffet is never open they take orders and forget with extremely low traffic i mean I love Pizza Hut but I don’t even bother anymore they need an complete rebuild shaking my head …
Atmosphere: 1
Food: 1
Service: 1
We waited for two pizzas for 1 hour and 10 min and we ordered when the only people in the restaurant was one of the employees feeding there children. When we inquired about our order they kelp telling us 10 min then 5 min. We are waiting on our food and one of the employees came from the back eating food, as we are leaving after we never received food most of the employees are outside sitting in a car smoking. I am a business owner myself and this is a very poor way to run a business, very unprofessional. The restaurant isn't clean so I am sure the food handlers are not clean, I guess we were spared by a higher calling to have not gotten food that could have made my family ill. I will not give my money to this restaurant anymore. Date of visit 10-12-24 234 S Madision blvd Roxboro, NC
Atmosphere: 1
Food: 1
Service: 1
10/16 time 10:28 pm put order in at 9:30 pm for this location pulled up to window employee comes to the window and says he doesn't have any orders on his screen for my name. Something is not adding up but when I checked the reviews I see why the rating is so low. I'm sure this place will be shutdown soon this is just pathetic.
Atmosphere: 1
Food: 1
Service: 1
My husband and I visit this Pizza Hut some times but tonight we ordered some cheese bread sticks and they were not cut so my husband went to ask them if they could cut them only to be responded to by a woman with an attitude saying we don’t cut them anymore and I’m busy, do you see my oven?! We have never had such a rude person at this place. If y’all don’t cut them anymore then just say I’m sorry sir but we don’t cut them anymore and leave it at that. Cause trust me not one customer cared about you being busy and your oven. All I can say is she better be glad it was my husband she spoke to and not me! Trust I will most likely be trying to avoid this place for now on with such rude and nasty attitude people working there. Our waitress on the other hand was extremely nice and professional. That woman’s attitude just ruined my whole meal there.
Ordered a pizza at 6:56 was told via email delivery would be at 7:36. Called at 7:45, stayed on hold for a ridiculous amount of time (over a period of 4 calls) only to be told that delivery was pushed back to 8:06 with no explanation. Called at 8:10 waited on hold yet again when someone finally answered no reason for the delay was given after having waited 1hr and 15 mins for two pizzas. Ended up canceling order and will not be ordering from this location EVER again! I’d recommend you to go somewhere else. Probably would be better off making your own pizza at home. What a waste of over an hour and almost $50
Service: 1
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