Terrible management and staff. Allows staff members to be cussed at and threatened by other employees and doesn’t do a thing about it. Managers don’t want to do anything about the racism and bullying going on within. Witnessed a situation this morning that allowed a person to be harassed and bullied and nothing was done. Corporate will be called.
Atmosphere: 1
Food: 1
Service: 1
Taylor E.
Show love where it's given. And appreciated.
Atmosphere: 5
Food: 5
Service: 5
Crystal Saidy
This 5 star is strictly for Keyasia(Key). Love the vibes she puts out because my iced coffees here are very inconsistent lol.
Service: 5
ash
They completely forgot my mcchicken horrible service! Food was great tho, would’ve been better if I GOT MY MCCHICKEN.😡
Atmosphere: 5
Food: 5
Service: 1
Carolyn Van Valkenburgh
Staff os rude and does not care about customers can't get help from employees
Atmosphere: 1
Food: 1
Service: 1
Amy Medina
HOW is this location is still operating is BEYOND ME.
-Terrible service, always with a displeasing attitude -Always having the wrong order/missing items -Always LATE. If they have your order ready in 20 minutes, that's fast for them -They cannot or have not been trained to handle pressure (such as rush hour)
Please do yourself a service and go 2 minutes down the road to the other location in Smithfield. They are ALL the opposite of the complaints listed above. Of course, there will be days here and there where mistakes will happen, however, their service is excellent. They are also 24 hours.
Atmosphere: 1
Food: 2
Service: 1
CrystAl Thompson
Good thing I checked my bag this morning because my order was completely wrong.
Atmosphere: 1
Food: 1
Service: 1
Gennie Haynes
The problem is when you order on the app and still don’t get everything from drive thru pick up. It’s clearly on the receipt. They need to make sure before handing the food over. I’m aggravated because I had to wait at 1 pick up because the was mix up with other people ordering in front of me. They handed me the bag and realized something was missing
Atmosphere: 4
Food: 4
Service: 2
Maureen Huggler
Always wait at least 15 minutes to receive food
Atmosphere: 2
Food: 5
Service: 1
Linda Deyo
Used the drive thru, it was very busy , but the lines moved quickly.
Went this morning to Selma restaurant. How can you order 2 mcgriddle and get it on a hamburger buns. Supposed to be round egg nope.i will check before I leave the window from now on. I didn't know until I got back to Rosewood.
Phillip Charles Jones
Did a mobile order. Everybody seem confused as to where our order was. Finally figured it out and started making it. We customize the double cheeseburger and the tea to be half-and-half thru the app. Nope NO changes made. Daughter couldn’t eat her double cheeseburger. The tea was sweeter than Bojangles if you know what I mean.
Brittany G
We went at about 2am, we got happy meals but unfortunately the 🍟 were cold, even though we requested fresh 🍟 plus we had to pull forward and wait when there was NOBODY ELSE IN LINE
Deb S
It's a clean restaurant. I'm always impressed with how much cleaning I see. There was a period where the employees were not very friendly or always seemed to be in a bad mood but it feels like it's getting better.
Terrible management and staff. Allows staff members to be cussed at and threatened by other employees and doesn’t do a thing about it. Managers don’t want to do anything about the racism and bullying going on within. Witnessed a situation this morning that allowed a person to be harassed and bullied and nothing was done. Corporate will be called.
Atmosphere: 1
Food: 1
Service: 1
Show love where it's given. And appreciated.
Atmosphere: 5
Food: 5
Service: 5
This 5 star is strictly for Keyasia(Key). Love the vibes she puts out because my iced coffees here are very inconsistent lol.
Service: 5
They completely forgot my mcchicken horrible service! Food was great tho, would’ve been better if I GOT MY MCCHICKEN.😡
Atmosphere: 5
Food: 5
Service: 1
Staff os rude and does not care about customers can't get help from employees
Atmosphere: 1
Food: 1
Service: 1
HOW is this location is still operating is BEYOND ME.
-Terrible service, always with a displeasing attitude
-Always having the wrong order/missing items
-Always LATE. If they have your order ready in 20 minutes, that's fast for them
-They cannot or have not been trained to handle pressure (such as rush hour)
Please do yourself a service and go 2 minutes down the road to the other location in Smithfield. They are ALL the opposite of the complaints listed above. Of course, there will be days here and there where mistakes will happen, however, their service is excellent. They are also 24 hours.
Atmosphere: 1
Food: 2
Service: 1
Good thing I checked my bag this morning because my order was completely wrong.
Atmosphere: 1
Food: 1
Service: 1
The problem is when you order on the app and still don’t get everything from drive thru pick up. It’s clearly on the receipt. They need to make sure before handing the food over. I’m aggravated because I had to wait at 1 pick up because the was mix up with other people ordering in front of me. They handed me the bag and realized something was missing
Atmosphere: 4
Food: 4
Service: 2
Always wait at least 15 minutes to receive food
Atmosphere: 2
Food: 5
Service: 1
Used the drive thru, it was very busy , but the lines moved quickly.
Food: 5
Service: 5
Restaurantji Recommends
Went this morning to Selma restaurant. How can you order 2 mcgriddle and get it on a hamburger buns. Supposed to be round egg nope.i will check before I leave the window from now on. I didn't know until I got back to Rosewood.
Did a mobile order. Everybody seem confused as to where our order was. Finally figured it out and started making it. We customize the double cheeseburger and the tea to be half-and-half thru the app. Nope NO changes made. Daughter couldn’t eat her double cheeseburger. The tea was sweeter than Bojangles if you know what I mean.
We went at about 2am, we got happy meals but unfortunately the 🍟 were cold, even though we requested fresh 🍟 plus we had to pull forward and wait when there was NOBODY ELSE IN LINE
It's a clean restaurant. I'm always impressed with how much cleaning I see. There was a period where the employees were not very friendly or always seemed to be in a bad mood but it feels like it's getting better.
Ice cream machine is always down
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