This place was randomly very good for a few months in mid-2025, but it's back to being terrible.
Susan Vance (Susan Hefner)
pizza was a little over cooked. But if you live in Catawba, NC that is within 10 min. dont count on delivery. That could be just the pizza joints everywhere.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Pepperoni Pizza, Cheese Pizza
Issa Smith
My experience here was pretty meh. I ordered two large pizzas—one with cheese and crisp pepperoni, and the other without cheese but with pepperoni. Both pizzas were hard and unpleasant to eat. The crust on the cheese pizza was not even edible, and the no-cheese pizza was also hard with burnt pepperonis and barely any sauce.
When I called to ask about a replacement, I was told that remaking it with more marinara sauce wouldn’t make a difference—which I know isn’t true, since I’ve ordered the same thing from other Pizza Hut locations and from places like Domino’s without these issues. There was plenty of sauce on it too, which mattered since the person eating it is lactose intolerant.
They did allow me to switch it out for double breadsticks by bringing the pizza back, which I appreciated. Still, I don’t know if I’ll return to this location. Honestly, I’m kind of over Pizza Hut as a whole since they got rid of their famous pan pizza (and I don’t count the $2 “extra” pan version—it’s just not the same as the one from childhood).
Shelli Beach
Not a good first experience here. And it’s my first time. Probably will not be back. The call center takes their orders and half of them can’t speak English. I even had the Latino man call my order out back to me yet it was still wrong Why can’t the store answer the phone. ???? Bad for business. The young girl did replace my pasta though. The people in the actual store were great and the food was superb. Just get rid of the call center crap
Mountain Daydreams
We ordered two pizzas. One was correct and delicious. The other was incorrect, so it was a disappointment. The staff was friendly and helpful.
Atmosphere: 5
Food: 4
Service: 5
Tim Dashchenko
Had some issues with ordering, but everything tasted great.
Atmosphere: 5
Food: 5
Service: 4
Justine Huber
I ordered a personal pan pizza and mini cinnamon buns for pick up! Ordering online was easy and my order was ready when I arrived. It was yummy!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Create Your Own Pizza
Em Harding
Worst customer service experience ever. Rude and unhelpful
Atmosphere: 1
Food: 1
Service: 1
William Wilson
They do not deliver. They constantly wait for you to call them about your order and then tell you they don't have a driver. Sometimes 2 hours later! If you place a order, make sure you call them first to verify they will deliver it. Even the manager just told me they been there for 2 years and are sick and tired of not having delivery drivers. What a waste of time and money. Just close down or pay your employees more. Ffs
Ordered online. Went to pick up immediately and received text and email that it was ready in 15 mins. An HOUR later so many customer’s pizzas are not ready. Many customers waiting. Burnt in oven. Falling out in the floor. Guess they don’t have enough employees to get pizzas out of oven and boxed. Remaking everyone’s pizza. This is a convenient location but wow. Extra employees came in. Finally got pizza
Atmosphere: 2
Service: 2
Carrie Amatangelo
Beware delivery seems to be door dash and they left my pizza on the porch and never even knocked. Never tip before delivery!
Wheelchair accessibility: no comment but you have to enter something.
Atmosphere: 3
Food: 5
Service: 1
Recommended dishes: Supreme Pizza
Whitney Frye
I’ve ordered from this location multiple times online and over the phone. The pizza arrives fast, fresh and hot. I’ve always had a friendly delivery person. I’ve had nothing but a positive experience with this Pizza Hut location. Highly recommend!
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
RN Rasmussen (RnR)
Love Love that the crusts are done to perfection at this Pizza Hut.
Atmosphere: 5
Food: 5
Service: 5
April May
I order at this location all the time because I live down the road & my daughter works at a nearby restaurant so it's convenient to pick up when I pick her up after her shift. I'm not going to lie my pizza has been wrong multiple multiple times. It's still good. But isn't always right. But we all make mistakes so I keep coming back, the customer service and the employees are always amazing. I ordered online tonight and for some reason the breadsticks did not go through on the online order. That's on me. I placed the order. It wasn't on there. I own up to my faults. . However when I went in to get my order the two guys working were quick to fix me up even though I'm sure I probably annoyed them, because I didn't know it didn't go through. They were kind, professional and respected me owning up to my order mistake and they quickly made it right for me. I appreciate that. We are all human we all make mistakes, that's why I haven't gone on here bashing the business when my orders have been wrong. Just like I made a mistake on my order tonight they make mistakes sometimes too. What I DO appreciate is them being kind, understanding and making it right and always serving good hot food. Even when my orders have been wrong, they were still good. I will continue to order here, and can over look some mistakes/ mess ups, it's how they handle themselves and the customers that will keep me coming back. Thanks guys for the cheese bread on the fly. It was very good and I will double check my order from now on because I honestly thought I ordered it. One little tip.... The pastas need a little more sauce. Other than that, great job. ( I get both meat and vege pasta and mix them. ) don't knock it till ya try it. ☺️
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breadsticks, The Ultimate Hershey's Chocolate Chip Cookie, Cinnabon Mini Rolls, Triple Chocolate Brownie, Oven-Baked Veggie Pasta, Sides
My order is always correct and it's always fresh
Atmosphere: 5
Food: 5
Service: 5
This place was randomly very good for a few months in mid-2025, but it's back to being terrible.
pizza was a little over cooked. But if you live in Catawba, NC that is within 10 min. dont count on delivery. That could be just the pizza joints everywhere.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Pepperoni Pizza, Cheese Pizza
My experience here was pretty meh. I ordered two large pizzas—one with cheese and crisp pepperoni, and the other without cheese but with pepperoni. Both pizzas were hard and unpleasant to eat. The crust on the cheese pizza was not even edible, and the no-cheese pizza was also hard with burnt pepperonis and barely any sauce.
When I called to ask about a replacement, I was told that remaking it with more marinara sauce wouldn’t make a difference—which I know isn’t true, since I’ve ordered the same thing from other Pizza Hut locations and from places like Domino’s without these issues. There was plenty of sauce on it too, which mattered since the person eating it is lactose intolerant.
They did allow me to switch it out for double breadsticks by bringing the pizza back, which I appreciated. Still, I don’t know if I’ll return to this location. Honestly, I’m kind of over Pizza Hut as a whole since they got rid of their famous pan pizza (and I don’t count the $2 “extra” pan version—it’s just not the same as the one from childhood).
Not a good first experience here. And it’s my first time. Probably will not be back. The call center takes their orders and half of them can’t speak English. I even had the Latino man call my order out back to me yet it was still wrong Why can’t the store answer the phone. ???? Bad for business. The young girl did replace my pasta though. The people in the actual store were great and the food was superb. Just get rid of the call center crap
We ordered two pizzas. One was correct and delicious. The other was incorrect, so it was a disappointment. The staff was friendly and helpful.
Atmosphere: 5
Food: 4
Service: 5
Had some issues with ordering, but everything tasted great.
Atmosphere: 5
Food: 5
Service: 4
I ordered a personal pan pizza and mini cinnamon buns for pick up!
Ordering online was easy and my order was ready when I arrived. It was yummy!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Create Your Own Pizza
Worst customer service experience ever. Rude and unhelpful
Atmosphere: 1
Food: 1
Service: 1
They do not deliver. They constantly wait for you to call them about your order and then tell you they don't have a driver. Sometimes 2 hours later! If you place a order, make sure you call them first to verify they will deliver it. Even the manager just told me they been there for 2 years and are sick and tired of not having delivery drivers. What a waste of time and money. Just close down or pay your employees more. Ffs
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Ordered online. Went to pick up immediately and received text and email that it was ready in 15 mins. An HOUR later so many customer’s pizzas are not ready. Many customers waiting. Burnt in oven. Falling out in the floor. Guess they don’t have enough employees to get pizzas out of oven and boxed. Remaking everyone’s pizza. This is a convenient location but wow. Extra employees came in. Finally got pizza
Atmosphere: 2
Service: 2
Beware delivery seems to be door dash and they left my pizza on the porch and never even knocked. Never tip before delivery!
Wheelchair accessibility: no comment but you have to enter something.
Atmosphere: 3
Food: 5
Service: 1
Recommended dishes: Supreme Pizza
I’ve ordered from this location multiple times online and over the phone. The pizza arrives fast, fresh and hot. I’ve always had a friendly delivery person. I’ve had nothing but a positive experience with this Pizza Hut location. Highly recommend!
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
Love Love that the crusts are done to perfection at this Pizza Hut.
Atmosphere: 5
Food: 5
Service: 5
I order at this location all the time because I live down the road & my daughter works at a nearby restaurant so it's convenient to pick up when I pick her up after her shift. I'm not going to lie my pizza has been wrong multiple multiple times. It's still good. But isn't always right. But we all make mistakes so I keep coming back, the customer service and the employees are always amazing. I ordered online tonight and for some reason the breadsticks did not go through on the online order. That's on me. I placed the order. It wasn't on there. I own up to my faults. . However when I went in to get my order the two guys working were quick to fix me up even though I'm sure I probably annoyed them, because I didn't know it didn't go through. They were kind, professional and respected me owning up to my order mistake and they quickly made it right for me. I appreciate that. We are all human we all make mistakes, that's why I haven't gone on here bashing the business when my orders have been wrong. Just like I made a mistake on my order tonight they make mistakes sometimes too. What I DO appreciate is them being kind, understanding and making it right and always serving good hot food. Even when my orders have been wrong, they were still good. I will continue to order here, and can over look some mistakes/ mess ups, it's how they handle themselves and the customers that will keep me coming back. Thanks guys for the cheese bread on the fly. It was very good and I will double check my order from now on because I honestly thought I ordered it. One little tip.... The pastas need a little more sauce. Other than that, great job. ( I get both meat and vege pasta and mix them. ) don't knock it till ya try it. ☺️
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breadsticks, The Ultimate Hershey's Chocolate Chip Cookie, Cinnabon Mini Rolls, Triple Chocolate Brownie, Oven-Baked Veggie Pasta, Sides
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