Pizza Hut
7911 Village Center N, Sherrills Ford
(828) 481-2077
Recent Reviews
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They do not deliver. They constantly wait for you to call them about your order and then tell you they don't have a driver. Sometimes 2 hours later! If you place a order, make sure you call them first to verify they will deliver it. Even the manager just told me they been there for 2 years and are sick and tired of not having delivery drivers. What a waste of time and money. Just close down or pay your employees more. Ffs
Atmosphere: 1
Food: 1
Service: 1
Ordered online. Went to pick up immediately and received text and email that it was ready in 15 mins. An HOUR later so many customer’s pizzas are not ready. Many customers waiting. Burnt in oven. Falling out in the floor. Guess they don’t have enough employees to get pizzas out of oven and boxed. Remaking everyone’s pizza. This is a convenient location but wow. Extra employees came in. Finally got pizza
Atmosphere: 2
Service: 2
Beware delivery seems to be door dash and they left my pizza on the porch and never even knocked. Never tip before delivery!
Wheelchair accessibility: no comment but you have to enter something.
Atmosphere: 3
Food: 5
Service: 1
Recommended dishes: Supreme Pizza
I’ve ordered from this location multiple times online and over the phone. The pizza arrives fast, fresh and hot. I’ve always had a friendly delivery person. I’ve had nothing but a positive experience with this Pizza Hut location. Highly recommend!
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
Love Love that the crusts are done to perfection at this Pizza Hut.
Atmosphere: 5
Food: 5
Service: 5
I order at this location all the time because I live down the road & my daughter works at a nearby restaurant so it's convenient to pick up when I pick her up after her shift. I'm not going to lie my pizza has been wrong multiple multiple times. It's still good. But isn't always right. But we all make mistakes so I keep coming back, the customer service and the employees are always amazing. I ordered online tonight and for some reason the breadsticks did not go through on the online order. That's on me. I placed the order. It wasn't on there. I own up to my faults. . However when I went in to get my order the two guys working were quick to fix me up even though I'm sure I probably annoyed them, because I didn't know it didn't go through. They were kind, professional and respected me owning up to my order mistake and they quickly made it right for me. I appreciate that. We are all human we all make mistakes, that's why I haven't gone on here bashing the business when my orders have been wrong. Just like I made a mistake on my order tonight they make mistakes sometimes too. What I DO appreciate is them being kind, understanding and making it right and always serving good hot food. Even when my orders have been wrong, they were still good. I will continue to order here, and can over look some mistakes/ mess ups, it's how they handle themselves and the customers that will keep me coming back. Thanks guys for the cheese bread on the fly. It was very good and I will double check my order from now on because I honestly thought I ordered it. One little tip.... The pastas need a little more sauce. Other than that, great job. ( I get both meat and vege pasta and mix them. ) don't knock it till ya try it. ☺️
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breadsticks, The Ultimate Hershey's Chocolate Chip Cookie, Cinnabon Mini Rolls, Triple Chocolate Brownie, Oven-Baked Veggie Pasta, Sides
I hear you can eat the pizza, but the pizza is not for a good rational personable palate. :/
Food: 1
Called to complain about not knowing they didn't have a delivery driver. You all need to say we have to use doordash. Don't appreciate the dbag that answered the phone to hang up. I will never use this pathetic place again.
Atmosphere: 1
Food: 1
Service: 1
Why don’t they cut breadsticks anymore? The employee told me they used to. I asked why do they sell them as bread sticks then? Of course, couldn’t get an answer.
Atmosphere: 1
Food: 1
Service: 1
If I ordered a "mystery box" pizza and didn't know what to expect, I probably would have been ok. The problem was that I ordered a specific pizza and received a completely different one with only half the toppings.Perhaps Pizza Hut noticed the winter weight I put on and was trying to save me some calories? Or perhaps this location enjoys surprises? Based on other reviews, I think it's the latter.Last weekend we moved into a new place, and at the height of exhaustion and starvation decided pizza would be the quickest and easiest way to have dinner. We saw this location was very close, and placed an order for a "Super Supreme" pizza which was supposed to have beef, green peppers, ham, mushrooms, onions, pepperoni, black olives, Italian Sausage, and pork.The pizza we got had one meat on it (I THINK it had sausage but I can never quite tell with pizza chain meat). It also had peppers and onions.It was missing: beef, ham, mushrooms, pepperoni, olives, pork. The ingredients simply were not on the pizza.After a full day of moving, and also being millennials who would rather eat raw chicken then complain in person and demand a new pizza, we ate the pizza and carried on with our lives. However, we were and remain a little perplexed about what happened to the rest of the ingredients and how they were simply left off.All this is to say, order at your own risk. If you want quick pizza, place an order. If you are okay with surprises, place an order. If you are easy going and will eat anything, place an order. If you want everything you ordered to show up on the pizza, think twice.
Food: 2
Service: 5
Restaurantji Recommends
Everything was delicious. Question were does the $5 plus go that you charge on your bill . No your cars ... No insurance On cars ... No gas for the cars ...And far as a tip for your employees.Is a job. For a internet purchase. NO !!! As for the delivery service person YES .And I did.
Parking: Parking is great
Kid-friendliness: Very nice
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cinnabon Mini Rolls
I am so disappointed!!! Pizza Hut is my all time favorite pizza and the bread sticks are amazing. I know that each site can have different quality but this is the first time I have been disgusted!!! We ordered a double order of bread sticks and they came as one huge piece of bread. No big deal!! They also had little to no parm seasoning on top. That did suck because the seasoning makes those sticks!! The disgusting part was the fact that there was a human hair BAKED into the stick!!!! Needles to say, we won't be ordering from that thisocation again.
Atmosphere: 3
Food: 1
Service: 4
I don’t leave allot of reviews unless I’ve had a significant experience whether it’s good or bad, so I just need to say this place has the upmost BEST customer service I have seen in such a long time! I dealt with Derrick and even though only being there a month I would’ve guessed way longer because he’s knowledgeable and if he didn’t know something he made sure to get the info in a timely manner and his demeanor and customer service was PHENOMENAL to say the least! Pizza Hut PLEASE keep this guy he has such a bright light and loves what he does and wears it on his face! he was patient with my many questions, very polite, held the door for me just all in all i had a great experience and this is my new favorite pizza hut of all time. Thank you Derrick for being a wonderful employee, server and person! ill be back
There are some nice people working here. The atmosphere is clean. Everything is great except the food. The food is absolutely disgusting. They keep pre slapping hand tossed skins and leaving them up all day. The result is a crispy crunchy chewy dough. There is no reason to not make the food as fresh as possible in a small town on a Tuesday evening.When they make the food fresh, it is amazing. Then one random night every time they will give you the worst pizza money can buy.
Atmosphere: 3
Food: 1
Service: 1
Picked up a pineapple and ham pizza,was very good!
Atmosphere: 5
Food: 5
Service: 5
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