My husband & I stopped to grabbed a quick lunch after church this past Sunday (8/17/25). A young lady named Ashelynn was running the whole store at Pinecrest Plaza in Southern Pines, NC by herself. It was pretty busy when we were there, but she handled it like a pro!! She was quick getting everyone’s subs made & checking everyone out. She did a wonderful job & I wanted her to get some recognition!!
Atmosphere: 5
Food: 5
Service: 5
Ryan Gault
They were out of turkey and all kinds of meat and white bread for weeks. Very disappointing for a subway.
Kodak Lope
Did what i asked and food was fresh vegetables was fresh definitely coming back
Atmosphere: 5
Food: 5
Service: 5
Amber Andersen
This location has had some issues as far as food prep, staffing, and at times they didn’t even have bread but were accepting online orders with panicked employees behind the counter unable to fulfill the orders. Today my fiancé went there and there was a sign on the door that said “bathroom break. Be back in 5-10 minutes.” My fiancé advised that he, along with two other customers, had been waiting for 30 minutes. One customer was pounding on the glass, another on the phone trying to reach the store. I called non emergency and requested a welfare check. Per my fiancé the lady “did not look well” and was visibly sweating when she did come out and opened the door to allow customers in. Needless to say- I hope the worker is okay. I will say that my sandwich went right in the trash and I’ll contact customer service to give further feedback- we’ve given this location several tries in hopes that things would improve but unfortunately they have not. We will be giving our business to other chains who have less issues with inventory, functionality of the equipment, and appropriate staffing. A manager is rarely there, so if your order is not fulfilled or you need a refund you have to make an extra trip back to the location when a manager is available.
Atmosphere: 1
Food: 1
Service: 1
Shelly Pilson
I ordered a blt and a rotisserie chicken they substituted the rotisserie chicken for another blt without giving us a choice. The sandwiches didn't have a bit of tomato on it and the bread was stale.
Atmosphere: 1
Food: 1
Service: 1
LB
Poor service…only 1 other person in store and the guy flirted with the other customer and ignored me. Needs better management.
Atmosphere: 1
Food: 1
Service: 1
al lambert
No doubt was very little meat. The lettuce was thicker than all the meat put together. Out of many hoagies this was very weak on product.
Bella Hubert
Every time I go they are out of almost every single bread. I have been multiple times and each occasion they only have flat bread.
Crystal Ann
Ordered online, paid, went to pick up, and it looked like it was opened signed said open was during operating hours but the door was locked. Waited 30 minutes thinking someone was in the bathroom, went next door to see if they had a different number because the one on here and on door just kept ringing, and I never got my food. Just to be safe I called non-emergency line to do a welfare check. But now I'm out $40 and never got our dinner. Don't ever order online with this store because apparently I was the 2nd online order today that this happened to.
Jacob van Goor
The shop was clean and service was good. The must have been a couple of days old, it was hard, dry and crumbled in my hands. The vegies
Store was very clean, trash cans were not overflow, food was great. Service was a little slow but that's ok, wasn't in any hurry. The soda machine wasn't working properly but other than that...great experience.
676prestonp
Store was very clean, trash cans were not overflow, food was great. Service was a little slow but that's ok, wasn't in any hurry. The soda machine wasn't working properly but other than that...great experience.
rachel barrick
DO NOT ORDER HERE!!!!! SAVE YOUR MONEY, THIS LOCATION IS HORRIBLE!!! I tried two times to order online, and both times the order was canceled. The second time it even said the order was on its way to be delivered. Now they are refusing to answer the phone. Horrible customer service, will definitely be reporting this location. Update: they decided to deliver today, however the bread was somehow burnt and cold at the same time. AND they got the bread wrong on one of my sandwiches. AND they didn't put the right toppings on it. Still not answering the phone. I have put it yet another complaint to the company.
Cathy Cockman
Worst Sub I've ever had!!
Bobby Ciman
Never been told a restaurant was too busy to serve food until today.
My husband & I stopped to grabbed a quick lunch after church this past Sunday (8/17/25). A young lady named Ashelynn was running the whole store at Pinecrest Plaza in Southern Pines, NC by herself. It was pretty busy when we were there, but she handled it like a pro!! She was quick getting everyone’s subs made & checking everyone out. She did a wonderful job & I wanted her to get some recognition!!
Atmosphere: 5
Food: 5
Service: 5
They were out of turkey and all kinds of meat and white bread for weeks. Very disappointing for a subway.
Did what i asked and food was fresh vegetables was fresh definitely coming back
Atmosphere: 5
Food: 5
Service: 5
This location has had some issues as far as food prep, staffing, and at times they didn’t even have bread but were accepting online orders with panicked employees behind the counter unable to fulfill the orders. Today my fiancé went there and there was a sign on the door that said “bathroom break. Be back in 5-10 minutes.” My fiancé advised that he, along with two other customers, had been waiting for 30 minutes. One customer was pounding on the glass, another on the phone trying to reach the store. I called non emergency and requested a welfare check. Per my fiancé the lady “did not look well” and was visibly sweating when she did come out and opened the door to allow customers in. Needless to say- I hope the worker is okay. I will say that my sandwich went right in the trash and I’ll contact customer service to give further feedback- we’ve given this location several tries in hopes that things would improve but unfortunately they have not. We will be giving our business to other chains who have less issues with inventory, functionality of the equipment, and appropriate staffing. A manager is rarely there, so if your order is not fulfilled or you need a refund you have to make an extra trip back to the location when a manager is available.
Atmosphere: 1
Food: 1
Service: 1
I ordered a blt and a rotisserie chicken they substituted the rotisserie chicken for another blt without giving us a choice. The sandwiches didn't have a bit of tomato on it and the bread was stale.
Atmosphere: 1
Food: 1
Service: 1
Poor service…only 1 other person in store and the guy flirted with the other customer and ignored me. Needs better management.
Atmosphere: 1
Food: 1
Service: 1
No doubt was very little meat. The lettuce was thicker than all the meat put together. Out of many hoagies this was very weak on product.
Every time I go they are out of almost every single bread. I have been multiple times and each occasion they only have flat bread.
Ordered online, paid, went to pick up, and it looked like it was opened signed said open was during operating hours but the door was locked. Waited 30 minutes thinking someone was in the bathroom, went next door to see if they had a different number because the one on here and on door just kept ringing, and I never got my food. Just to be safe I called non-emergency line to do a welfare check. But now I'm out $40 and never got our dinner. Don't ever order online with this store because apparently I was the 2nd online order today that this happened to.
The shop was clean and service was good. The must have been a couple of days old, it was hard, dry and crumbled in my hands. The vegies
Restaurantji Recommends
Store was very clean, trash cans were not overflow, food was great. Service was a little slow but that's ok, wasn't in any hurry. The soda machine wasn't working properly but other than that...great experience.
Store was very clean, trash cans were not overflow, food was great. Service was a little slow but that's ok, wasn't in any hurry. The soda machine wasn't working properly but other than that...great experience.
DO NOT ORDER HERE!!!!! SAVE YOUR MONEY, THIS LOCATION IS HORRIBLE!!! I tried two times to order online, and both times the order was canceled. The second time it even said the order was on its way to be delivered. Now they are refusing to answer the phone. Horrible customer service, will definitely be reporting this location.
Update: they decided to deliver today, however the bread was somehow burnt and cold at the same time. AND they got the bread wrong on one of my sandwiches. AND they didn't put the right toppings on it. Still not answering the phone. I have put it yet another complaint to the company.
Worst Sub I've ever had!!
Never been told a restaurant was too busy to serve food until today.
Atmosphere: 1
Service: 1
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