I came with my son for dinner and we had to wait so long bc there was only one staff member handling door dash orders and the line he had in front of him. The staff member was wonderful and was doing everything as fast as he could with a great professional manner. My issue was with the miserable other staff member that was “on her break” sitting on her butt at a table in front of the establishment. She was done eating and just up there looking miserable and talking and complaining with another (i guess) customer. She had no care for her co-worker or the customers that were sitting there waiting forever. If you are on break you should not be seen, and if there is no where else to be you should not be sitting up there complaining and acting unprofessional. Although I was waiting so long, I felt sorry for the employee busting his behind with no help.
Atmosphere: 2
Food: 4
Service: 4
Summer Bell
I want to start this by saying I've been here three times in the last year and every time it was unfriendly and weird atmosphere. But this time I decided to actually review because not only was it weird and unfriendly but also I free ripped off. First of all every time I go here there are no other customers. So I write this review understanding that the gentleman working had more than enough time before we walked in to fill the lineup. My husband and I went in trying to get four subs. When I walked up to the bar almost everything was empty. And I'm not exaggerating. I was told that there was only one kind of sliced cheese ( hot pepper)and shredded cheese that would be available. So for each of my sandwiches the gentleman had to walk to the back four separate times to get four different kinds of meat. Starting with the tuna sandwich I got a footlong and the man scraped every bit of tuna he can get out of there which was not a lot and then tried to literally spread it across. When it when it even go to the end of the bread I called him out on this saying that is not very much tuna don't you have to go get more and he said all he had to give for a footlong is three scoops. Three very small scoops. When I insisted he go get more and told him I guess I would have to pay for extra he reluctantly went and got more and charged me for it. Then I went to a ham sandwich which he ran out of him had to go to the back again. Then I had two bmts for which she had to go in the back two more times to get salami and pepperoni. All of the vegetables looked like they were turned down to cold and it was literally freezing the vegetables. I was told they were out of bell peppers. And the only reason we got the fourth sub was because it was posted on the window by three get one free. And of course that is only with an app which my husband didn't know and didn't want to be bothered with so we paid $45 for four subs. My husband did not get a receipt which I am scared to look at how we spent that much money on four subs when one of the sub was literally just ham and lettuce. When I asked my husband what he wanted for dinner initially and we decided on subway we were going to stop at a different location just because my husband and I have been here two other times and it was not great experiences but we decided to reluctantly try it again and they will not be a fourth. This place really needs a hard look at the staff and atmosphere or at least have all the things there to make the sandwich.
Atmosphere: 1
Food: 1
Service: 1
Michael Charland
It seems like every time I come to this subway it seems like they are never prepared tonight I came by at 7:00pm they had almost no bread available and no more cooking. I tried to order steak and cheese but it was all frozen. All the chairs are up ready to close even though they close at 10:00pm. The two workers are joking around not caring about making orders. There’s even a door dash in there waiting for more than 20 minutes. I wish this was a one time thing but seems like it’s every time I try to get subway.
Atmosphere: 1
Food: 1
Service: 1
Christine Fuentes
As soon as I walked in, there was no greeting, nothing. I’m Hispanic, and it felt like I wasn’t even acknowledged, despite the fact that I was right there. The employee, Gabriella, seemed more interested in giving Samuel attitude about focusing on online orders, even though I was standing in front of her ready to be served. What made matters worse was how she suddenly brightened up when a Caucasian customer walked in. She immediately greeted him with enthusiasm, asking how he was doing, and even made sure to give him a 10% military discount which, by the way, I’m also military! Gabriella’s behavior was completely unprofessional and rude. Samuel, on the other hand, was polite and handled the situation well, even though I’m sure he was frustrated. Honestly, it’s hard to believe this is the type of employee Subway is choosing to lead their store. If Gabriella is in charge of anything, she needs some serious training on customer service and respect for all customers, regardless of their race. Thank you to Samuel for making my sandwich, but Gabriella, you really need to reconsider your career in customer service. If this is the standard Subway is setting for their staff, they need to rethink who they’re hiring. It was a disappointing experience, to say the least.
Atmosphere: 1
Service: 1
Luz Amores
I walked into this Subway and was immediately met with attitude from the shift manager, Gabriela. As soon as I arrived, she said—in a very unpleasant, smart-mouthed way—that online orders would be handled first. It wasn’t what she said, but how she said it. Thankfully, the young employee with dreads, Samuel, stepped in and took care of me. He apologized for her rudeness and said he would make my sandwich himself. While he was helping me, Gabriela repeated that she had told him to focus on online orders first, again in the same rude tone. Huge thank-you to Samuel for his professionalism and kindness. He handled the situation with respect and made sure I was taken care of. Subway really needs to reevaluate who’s being put in charge of these shifts—customer service is everything. Honestly, Samuel showed better leadership and customer service skills than the actual shift manager.
Food: 1
Service: 1
Heather Broach
Ordered two subs through DoorDash. BOTH were completely wrong and sloppy. Very disappointing. Both were missing items and both had extra items that were not ordered. Worse sub I have had EVER. Will not order from there again
Food: 1
Service: 1
Detra Holden
Bryan the manger is awesome..Awesome is actually a understatement..he is very clean,polite and knows the menu and help with pairing things to build a different sandwich for my taste.The small talk in between is a plus me and my husband could go to any subway but we choose this because of BRYAN...IF UR SEEING THIS GREAT JOB AND TO THE HR DEPARTMENT U DID GREAT WITH PICKING HIM TO RUN THIS LOCATION
Atmosphere: 5
Food: 5
Service: 5
Brisingr611
I went to buy an Italian herb and cheese foot-long sub. They had dozens of Italian and herb cheese, long bread but had to wait 45mints and only selling flatbread and wheat bread. Topped that off when I went to use the restroom. There appeared to be a blood stain on the paper towels what looks like from a needle. This was in conjunction with an associate told me that they have problems with people cleaning their needles off in the paper in the restroom.
Atmosphere: 1
Food: 1
Service: 1
Austin Le
i ordered the subway club for pickup and the order was done quickly. they packed a good amount of protein and fulfilled my requests. the staff was friendly and i would order from here again.
Food: 5
Service: 5
Vickey
This place is terrible . I was in there yesterday which was June and there were only one employee and he was working so hard to get orders out . He was focused on online orders and had about ten of those . I had an online order myself and waited an hour or more for that . I watched people come in and leave due to him having to first work on the mobile orders . I also watched him tell people he was running behind and had no help at all and he called for help but the entire time I was there no one came in . I don’t live far from this subway but it’s terrible I would rather travel to the subway in Springlake to get my sub from now on . This manager needs to do better and always have at least two people there because the area was so nasty with him not being able to clean . The young man was so nice just very overwhelmed with everything and I felt so bad for him . If I hadn’t paid already I would have left . I will not be going back to this subway again . Do better !!!!
Terrible customer service. Slow as molasses and he didn’t even look like he wanted to be there. Shut this place down. 6-16-25 @ 5:41pm. It took 20 minutes to get my order and I was the second person in line.
Mya Speed
These people never, and I mean NEVER have any food here that’s in stock. I’ve been waiting for a refund for about a month now and I haven’t received it…🙄 they’re exhausting to deal with.
Atmosphere: 1
Food: 1
Service: 1
lana coleman
worst food i have ever ordered anywhere. i have never had a subway sandwich this bad. they gave me the wrong bread and didnt tell me they were out. i asked for mustard mayonaise oil and vinegar and it doesn't seem like they added any of fhe sauces. just pepperoni , onions, and tomato between dry wheat bread. didnt even put lettuce in it like i ordered. also asked for it toasted and didnt get that either. also felt really sick after 2 bites. i want my money back 😁
Atmosphere: 1
Food: 1
Service: 1
Maria Davis Byron
There's never a manager available...workers talking while they take your order...over charge you then when you realize and come back you're treated like you want something for free
Timothy West
Super good subs, the bread at the one in Dunn is always soft and not stale. The employees are always super nice and friendly.
I came with my son for dinner and we had to wait so long bc there was only one staff member handling door dash orders and the line he had in front of him. The staff member was wonderful and was doing everything as fast as he could with a great professional manner. My issue was with the miserable other staff member that was “on her break” sitting on her butt at a table in front of the establishment. She was done eating and just up there looking miserable and talking and complaining with another (i guess) customer. She had no care for her co-worker or the customers that were sitting there waiting forever. If you are on break you should not be seen, and if there is no where else to be you should not be sitting up there complaining and acting unprofessional. Although I was waiting so long, I felt sorry for the employee busting his behind with no help.
Atmosphere: 2
Food: 4
Service: 4
I want to start this by saying I've been here three times in the last year and every time it was unfriendly and weird atmosphere. But this time I decided to actually review because not only was it weird and unfriendly but also I free ripped off. First of all every time I go here there are no other customers. So I write this review understanding that the gentleman working had more than enough time before we walked in to fill the lineup. My husband and I went in trying to get four subs. When I walked up to the bar almost everything was empty. And I'm not exaggerating. I was told that there was only one kind of sliced cheese ( hot pepper)and shredded cheese that would be available. So for each of my sandwiches the gentleman had to walk to the back four separate times to get four different kinds of meat. Starting with the tuna sandwich I got a footlong and the man scraped every bit of tuna he can get out of there which was not a lot and then tried to literally spread it across. When it when it even go to the end of the bread I called him out on this saying that is not very much tuna don't you have to go get more and he said all he had to give for a footlong is three scoops. Three very small scoops. When I insisted he go get more and told him I guess I would have to pay for extra he reluctantly went and got more and charged me for it. Then I went to a ham sandwich which he ran out of him had to go to the back again. Then I had two bmts for which she had to go in the back two more times to get salami and pepperoni. All of the vegetables looked like they were turned down to cold and it was literally freezing the vegetables. I was told they were out of bell peppers. And the only reason we got the fourth sub was because it was posted on the window by three get one free. And of course that is only with an app which my husband didn't know and didn't want to be bothered with so we paid $45 for four subs. My husband did not get a receipt which I am scared to look at how we spent that much money on four subs when one of the sub was literally just ham and lettuce. When I asked my husband what he wanted for dinner initially and we decided on subway we were going to stop at a different location just because my husband and I have been here two other times and it was not great experiences but we decided to reluctantly try it again and they will not be a fourth. This place really needs a hard look at the staff and atmosphere or at least have all the things there to make the sandwich.
Atmosphere: 1
Food: 1
Service: 1
It seems like every time I come to this subway it seems like they are never prepared tonight I came by at 7:00pm they had almost no bread available and no more cooking. I tried to order steak and cheese but it was all frozen. All the chairs are up ready to close even though they close at 10:00pm. The two workers are joking around not caring about making orders. There’s even a door dash in there waiting for more than 20 minutes. I wish this was a one time thing but seems like it’s every time I try to get subway.
Atmosphere: 1
Food: 1
Service: 1
As soon as I walked in, there was no greeting, nothing. I’m Hispanic, and it felt like I wasn’t even acknowledged, despite the fact that I was right there. The employee, Gabriella, seemed more interested in giving Samuel attitude about focusing on online orders, even though I was standing in front of her ready to be served.
What made matters worse was how she suddenly brightened up when a Caucasian customer walked in. She immediately greeted him with enthusiasm, asking how he was doing, and even made sure to give him a 10% military discount which, by the way, I’m also military!
Gabriella’s behavior was completely unprofessional and rude. Samuel, on the other hand, was polite and handled the situation well, even though I’m sure he was frustrated. Honestly, it’s hard to believe this is the type of employee Subway is choosing to lead their store. If Gabriella is in charge of anything, she needs some serious training on customer service and respect for all customers, regardless of their race.
Thank you to Samuel for making my sandwich, but Gabriella, you really need to reconsider your career in customer service. If this is the standard Subway is setting for their staff, they need to rethink who they’re hiring. It was a disappointing experience, to say the least.
Atmosphere: 1
Service: 1
I walked into this Subway and was immediately met with attitude from the shift manager, Gabriela. As soon as I arrived, she said—in a very unpleasant, smart-mouthed way—that online orders would be handled first. It wasn’t what she said, but how she said it.
Thankfully, the young employee with dreads, Samuel, stepped in and took care of me. He apologized for her rudeness and said he would make my sandwich himself. While he was helping me, Gabriela repeated that she had told him to focus on online orders first, again in the same rude tone.
Huge thank-you to Samuel for his professionalism and kindness. He handled the situation with respect and made sure I was taken care of. Subway really needs to reevaluate who’s being put in charge of these shifts—customer service is everything. Honestly, Samuel showed better leadership and customer service skills than the actual shift manager.
Food: 1
Service: 1
Ordered two subs through DoorDash. BOTH were completely wrong and sloppy. Very disappointing. Both were missing items and both had extra items that were not ordered. Worse sub I have had EVER. Will not order from there again
Food: 1
Service: 1
Bryan the manger is awesome..Awesome is actually a understatement..he is very clean,polite and knows the menu and help with pairing things to build a different sandwich for my taste.The small talk in between is a plus me and my husband could go to any subway but we choose this because of BRYAN...IF UR SEEING THIS GREAT JOB AND TO THE HR DEPARTMENT U DID GREAT WITH PICKING HIM TO RUN THIS LOCATION
Atmosphere: 5
Food: 5
Service: 5
I went to buy an Italian herb and cheese foot-long sub. They had dozens of Italian and herb cheese, long bread but had to wait 45mints and only selling flatbread and wheat bread.
Topped that off when I went to use the restroom. There appeared to be a blood stain on the paper towels what looks like from a needle. This was in conjunction with an associate told me that they have problems with people cleaning their needles off in the paper in the restroom.
Atmosphere: 1
Food: 1
Service: 1
i ordered the subway club for pickup and the order was done quickly. they packed a good amount of protein and fulfilled my requests. the staff was
friendly and i would order from here again.
Food: 5
Service: 5
This place is terrible . I was in there yesterday which was June and there were only one employee and he was working so hard to get orders out . He was focused on online orders and had about ten of those . I had an online order myself and waited an hour or more for that . I watched people come in and leave due to him having to first work on the mobile orders . I also watched him tell people he was running behind and had no help at all and he called for help but the entire time I was there no one came in . I don’t live far from this subway but it’s terrible I would rather travel to the subway in Springlake to get my sub from now on . This manager needs to do better and always have at least two people there because the area was so nasty with him not being able to clean . The young man was so nice just very overwhelmed with everything and I felt so bad for him . If I hadn’t paid already I would have left . I will not be going back to this subway again . Do better !!!!
Atmosphere: 3
Food: 4
Service: 1
Restaurantji Recommends
Terrible customer service. Slow as molasses and he didn’t even look like he wanted to be there. Shut this place down. 6-16-25 @ 5:41pm. It took 20 minutes to get my order and I was the second person in line.
These people never, and I mean NEVER have any food here that’s in stock. I’ve been waiting for a refund for about a month now and I haven’t received it…🙄 they’re exhausting to deal with.
Atmosphere: 1
Food: 1
Service: 1
worst food i have ever ordered anywhere. i have never had a subway sandwich this bad. they gave me the wrong bread and didnt tell me they were out. i asked for mustard mayonaise oil and vinegar and it doesn't seem like they added any of fhe sauces. just pepperoni , onions, and tomato between dry wheat bread. didnt even put lettuce in it like i ordered. also asked for it toasted and didnt get that either. also felt really sick after 2 bites. i want my money back 😁
Atmosphere: 1
Food: 1
Service: 1
There's never a manager available...workers talking while they take your order...over charge you then when you realize and come back you're treated like you want something for free
Super good subs, the bread at the one in Dunn is always soft and not stale. The employees are always super nice and friendly.
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