bad service can’t accept responsibility when messing things up or make it right
Atmosphere: 1
Food: 4
Service: 1
Marie
I do not like Subway but my mom & children domother does
Unspecified Bromley
I was at the beach this morning and my app did not change (my error) away from the Stanley store. As soon as I realized my mistake (approx 3-4 minutes), I called and canceled the order. The lady was very friendly and I noticed that my order and money was refunded right away.
Atmosphere: 4
Food: 4
Service: 4
Michelle Harris
No America or Provolone cheese. No lid for salad just put syran wrap around it. Turkey sandwich tasted like tuna. Gross. Sodas out. Whoever is in charge of stocking items is failing miserably.
Food: 1
Service: 1
Piper Ramirez
They need better management here. It’s ran by kids and every time I order online or on the app so that I can just pick up and not wait in line, I always arrive to find out the order is not completed (even tho I arrived at time estimated to be completed) and I have to wait in line. I’ve also noticed that the times I order online, the sandwich is missing an item that was in the order. I only eat here if I’m desperate for something “quick”.
X X
Ordered on the app. Waited 30 mins past the time it was supposed to be ready. Horrible service...cold subs that were supposed to be extra toasted. Got home and had no cheese on subs that were 2x cheese!! Eating out has gotten way to expensive to have service like this!! This is not the first time we have had no cheese it has happened multiple times!! Not much toppings either!!
Atmosphere: 1
Food: 1
Service: 1
Sheila Jarvis
I ordered 2 subs at this store. One was ordered without Mayo or mustard. The young woman working there slid the first sub through Mayo and mustard left on the cutting board. Then used a knife that was covered with Mayo and mustard to finish the sub. The time before that the same woman was just slapping the sandwiches together with attitude. You could tell she did not care about her job. Go somewhere else if you want a sub.
Kenneth Loux
The young ladies working this evening 08-10-2024 were very helpful and upbeat. As a person with a disability it is refreshing to see businesses hiring individuals who have heart and dedication to their work
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak & Cheese
Taylor
They have been pretty decent to me however they are consistently TERRIBLE to the elderly. Very impatient with an elderly family member of mine who can't hear well and gets confused. They don't want to repeat themselves and roll their eye with attitude as well as saying multiple things such as "you can't keep changing your mind like that, just pick something and stick with it". ABSOLUTELY unacceptable in customer service. If you can't be patient and kind, you shouldn't be in customer service!!!!!!!
Atmosphere: 1
Food: 4
Service: 3
MARY ANN DILLOW
Did it online order got a salad nothing was right on it called them had to have husband take it back up there so they could see it so inconvenient. All they had to do was look at the order and make the salad it's not that hard to make a salad. Will be trying to get in touch with someone over the manager or whatever it was I talked to tonight about this situation
I use to have a 5 star review here. Deleted it and added a 1. 8 dollars for a 6 inch sub is crazy. I order it online and its not made right too. You can't raise prices and get worse. Pick
Atmosphere: 1
Food: 1
Service: 1
Jake Kloepfer
I was accosted here by a very thoroughly bred Appalachian hillbilly for parking too close. The curbside zone is in kind of a weird place and he just didn’t know. 5 stars.
Atmosphere: 5
Food: 5
Service: 5
Charles Helms
Every time that I have gotten a sub (bout once or twice a week) from this location it has always been good and edible. I get the same sub Everytime I got. Ft long subway club with pepper jack cheese, let,olives, banana peppers, cucumber, lite mayo, light chipotle s&p, o&v. But recently the past two months it seems like it has went down hill. They act like they don't care how the sub turns out. Don't get me wrong I know I have a little bit of stuff on my subs but they just throw the veggies on the sub and then by the time they wrapped it up there is more veggies and sauce on the outside of the sub and wrapper then there is on the sub. From where the wrapper is covered by all the sauce the bread is covered and you practically need a bib just so the sauce doesn't get all over your clothes. They need to start caring more about there job and less time worried about flirting with the customers. They start out a 12 dollars a hour and it's sad cause I know people that make less then that and and do a better job
Atmosphere: 3
Food: 1
Service: 2
ray k
Ordered through the app, two meatball subs. The first only had three meatballs. The second sub had one meatball! Plenty of sauce, but WTH!! Avoid this store!!!
Atmosphere: 1
Food: 1
Service: 1
Caleb Cook
ordered my food and say down to eat at 7:58, lights were turned off on me and I was asked to leave because they decided to close early, door said open till 10, I would have gladly gotten items to go had they just informed me ahead of
bad service can’t accept responsibility when messing things up or make it right
Atmosphere: 1
Food: 4
Service: 1
I do not like Subway but my mom & children domother does
I was at the beach this morning and my app did not change (my error) away from the Stanley store. As soon as I realized my mistake (approx 3-4 minutes), I called and canceled the order. The lady was very friendly and I noticed that my order and money was refunded right away.
Atmosphere: 4
Food: 4
Service: 4
No America or Provolone cheese. No lid for salad just put syran wrap around it. Turkey sandwich tasted like tuna. Gross. Sodas out. Whoever is in charge of stocking items is failing miserably.
Food: 1
Service: 1
They need better management here. It’s ran by kids and every time I order online or on the app so that I can just pick up and not wait in line, I always arrive to find out the order is not completed (even tho I arrived at time estimated to be completed) and I have to wait in line. I’ve also noticed that the times I order online, the sandwich is missing an item that was in the order. I only eat here if I’m desperate for something “quick”.
Ordered on the app. Waited 30 mins past the time it was supposed to be ready. Horrible service...cold subs that were supposed to be extra toasted. Got home and had no cheese on subs that were 2x cheese!! Eating out has gotten way to expensive to have service like this!! This is not the first time we have had no cheese it has happened multiple times!! Not much toppings either!!
Atmosphere: 1
Food: 1
Service: 1
I ordered 2 subs at this store. One was ordered without Mayo or mustard. The young woman working there slid the first sub through Mayo and mustard left on the cutting board. Then used a knife that was covered with Mayo and mustard to finish the sub. The time before that the same woman was just slapping the sandwiches together with attitude. You could tell she did not care about her job. Go somewhere else if you want a sub.
The young ladies working this evening 08-10-2024 were very helpful and upbeat. As a person with a disability it is refreshing to see businesses hiring individuals who have heart and dedication to their work
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak & Cheese
They have been pretty decent to me however they are consistently TERRIBLE to the elderly. Very impatient with an elderly family member of mine who can't hear well and gets confused. They don't want to repeat themselves and roll their eye with attitude as well as saying multiple things such as "you can't keep changing your mind like that, just pick something and stick with it". ABSOLUTELY unacceptable in customer service. If you can't be patient and kind, you shouldn't be in customer service!!!!!!!
Atmosphere: 1
Food: 4
Service: 3
Did it online order got a salad nothing was right on it called them had to have husband take it back up there so they could see it so inconvenient. All they had to do was look at the order and make the salad it's not that hard to make a salad. Will be trying to get in touch with someone over the manager or whatever it was I talked to tonight about this situation
Restaurantji Recommends
I use to have a 5 star review here. Deleted it and added a 1. 8 dollars for a 6 inch sub is crazy. I order it online and its not made right too. You can't raise prices and get worse. Pick
Atmosphere: 1
Food: 1
Service: 1
I was accosted here by a very thoroughly bred Appalachian hillbilly for parking too close. The curbside zone is in kind of a weird place and he just didn’t know. 5 stars.
Atmosphere: 5
Food: 5
Service: 5
Every time that I have gotten a sub (bout once or twice a week) from this location it has always been good and edible. I get the same sub Everytime I got. Ft long subway club with pepper jack cheese, let,olives, banana peppers, cucumber, lite mayo, light chipotle s&p, o&v. But recently the past two months it seems like it has went down hill. They act like they don't care how the sub turns out. Don't get me wrong I know I have a little bit of stuff on my subs but they just throw the veggies on the sub and then by the time they wrapped it up there is more veggies and sauce on the outside of the sub and wrapper then there is on the sub. From where the wrapper is covered by all the sauce the bread is covered and you practically need a bib just so the sauce doesn't get all over your clothes. They need to start caring more about there job and less time worried about flirting with the customers. They start out a 12 dollars a hour and it's sad cause I know people that make less then that and and do a better job
Atmosphere: 3
Food: 1
Service: 2
Ordered through the app, two meatball subs. The first only had three meatballs. The second sub had one meatball! Plenty of sauce, but WTH!! Avoid this store!!!
Atmosphere: 1
Food: 1
Service: 1
ordered my food and say down to eat at 7:58, lights were turned off on me and I was asked to leave because they decided to close early, door said open till 10, I would have gladly gotten items to go had they just informed me ahead of
Atmosphere: 1
Food: 4
Service: 1
Loading...