Domino's Pizza

Ordered at 6:30. Said it would be delivered at 6:47. 2.2 miles down the street by 7:20 I called the store after it said delivered but had not been. She said it was dispatched and there was a glitch in the system. Finally got our food at 7:58pm. Never again, late and cold food. We will send someone for pickup if we ever order again.

Atmosphere: 1

Food: 1

Service: 1

Due to being in a gated community there was some confusion with delivery but we worked it out.

Food: 5

Service: 5

Worst managed store ever !! Horrible service ! Should be closed !

Atmosphere: 1

Food: 1

Service: 1

Ordered a pizza to an address they usually deliver to… waited well over an hour for two calls where they told me they took it to the wrong address. When called by in-store… they basically told me that my order had to be picked up and wouldn’t be delivered… after an hour of waiting.
Manager pretended to ignore me on the phone when asking questions but heard every word and hung up immediately when I asked for a refund.

Service: 1

⭐☆☆☆☆
Date of experience: Saturday, July 19, 2025
Location: Domino’s, 204 N. New River Dr., Surf City, NC

I just tried to place an order at this Domino’s location. I placed my order over an hour before I called to check in on my pizza because the app said they hadn’t even put it in the oven — it was still listed as “prepping.”

This is the third time I’ve had to call and check on my food from this location, and each time I’ve been met with a nasty, rude attitude, blaming the volume of customer orders for their inability to keep up. I have no choice but to order from this location for delivery — and they consistently fail to deliver (literally and figuratively).

I have given them grace three times, but all they ever give are excuses. And again today, I was told my pizza still hadn’t been made over an hour after placing the order.

For the record, I know how to talk to people. I’ve had years of experience in customer service and communication. In my experience, I would have been fired immediately if I ever spoke to a customer the way this staff has spoken to me — not once, not twice, but three separate times.

I will be leaving this review here, on Google, on Yelp, and I’m considering posting on our local Facebook community page. If I have to take it to social media to be heard, then I will.

And to top it off? They canceled my order because I got an attitude back with them — so now not only have I waited an hour and a half for food I’m not getting, but there’s also a $30+ charge on my card that I won’t get refunded for days.

Unacceptable

Atmosphere: 1

Food: 1

Service: 1

Late delivery (1+ hours from original ETA)

Food: 3

Service: 1

Love coming here when we go on vacation to topsail island. The food is perfect and the service is quick but since the island is so busy we always have to pick it up and we can never get it delivered.

Atmosphere: 3

Food: 5

Service: 5

This review has nothing to do with our delivery driver because he was beyond amazing and understanding, but the woman who took our order was beyond rude. I explained to her the app didn’t work and I had no choice but to call, and she tried everything she could to dismiss and ignore me during the order. Our delivery driver was kind but we just sat down and opened our food and it’s not even right. This is not okay!!

Atmosphere: 1

Food: 3

Service: 2

Pizza was delicious and fresh.
Ordered online and the timing was off quite a bit but the staff went above and beyond.

Atmosphere: 5

Food: 5

Service: 5

We ordered a pizza 2 hours ago and have been calling for the last 45 minutes with no response. Do not order from this place.

Atmosphere: 1

Food: 1

Service: 1

It’s dominos! And the taste was just right for the drinks we had!

Atmosphere: 4

Food: 4

Service: 4

It was very yummy! Just a little late.😋

I ordered a pizza and included my hotel and room number in the purchase and in the special instructions twice. The delivery driver came and asked a random lady if the pizza was hers and when she said no he left he didn’t come back for another 10 minutes and was very rude about it. I also did not get my sauces. Do not tip until you make sure you have what you paid for and in a timely fashion.

People can't take a online order correctly and then refused to deliver what i have already paid for. Do not tip until you make sure your order is right which i highly doubt it will be. 0 stars!

Order was wrong, store didn’t care to fix it or make it right. Go to the local restaurants if you want decent pizza and service.