This is a clean store with a great staff. Their coffee has always been consistent in the morning, even if the lines are long. The other morning Bella made my coffee and was very friendly and professional. The store is always clean both inside and out. Highly recommend this Dunkin' Donuts.
Tess Arnott
Tim the general manager was so welcoming and sweet, very easy to talk to and very funny and really made my day! amazing customer service
Lynn SPAIN
Food was good. Service good. Unfortunately, they were out of lots of menu items. This was early Friday evening. Sad.
Renee Bunner
I will drive across town just to visit this Dunkin! The staff and manager are GREAT! They are always happy to serve you and more than willing to accommodate their customers. I sometimes stop by multiple times a day!
Joph 66
Sat in the drive thru line for over 10 minutes for just a mobile order with only 2 cars in front of me (at first it was 3 but one drove off). A bunch of people had joined the line after me during this and about 5 of the cars drove off as well. I wasn’t in a rush so I didn’t mind but it was a bit crazy. Even when I drove around the front the inside wasn’t busy so I just don’t know what was going on. The girl at the window was very sweet and did apologize for the wait which made it a bit better.
Jeremiah Curry
Def a good stop for the weekend start with kids
Lisa
An iced coffee shouldn't be this pale, and it shouldn't taste so weak. You can't even taste the coffee. Either the coffee is too weak, or they are putting too much cream in it. Either way, an iced coffee should taste like coffee. An iced latte should taste like a latte. I can't even tell the difference at the Surf City location.
David Atkinson
Went there at 630 and it was not open, even though it says it opens at 6.
Service: 1
Dana Jones
While on vacation I tried this Dunkin. I was impressed with the freshness of food and the friendly staff
I just signed up for the app with their new promotion of a free medium drink with any purchase. I am on my 4th day of doing this promotion and have ordered a caramel craze two of those days and received it free. I went to Surf City today, and the app must have not been working because the drink did not get removed, and I was charged for the medium drink. The manager, who was a very young girl, said that the signature lattes are not free. I let her know that I had already done this before and that I was just there the day before. She said I only get one and that it will not happen again. I asked if the app was wrong, maybe or is it just me? I showed her the app and that my promotion was until sept 9th and also showed her the small writing about a free medium drink, and there are not listed any exclusions. She said well I am not getting a coffee if I don't pay for it, and she will not give me a refund unless I don't get a coffee." She had an employee dump it as she said it right in front of me and gave me a full refund, and I left with nothing. I went to the Hampstead location and explained everything. The associate there said that there was an update on the app that morning, and she scanned my app, and I ended up getting my donut and free coffee there. The manager at Surf City needs to know the promotions and give the customer the benefit of the doubt. I wasn't very happy because she wasn't very pleasant but the associate in hampstead made everything much better.
Service: 1
Peter A George
Usually fresh donuts...today seemed cold and day old. We need a "fresh" sign lit up.
Atmosphere: 3
Food: 2
Service: 4
Stephanie Starling
I go by Dunkin most most mornings. Tim and Tasha are the best! Great service and great communication
Atmosphere: 5
Food: 5
Service: 5
Kenneth Bean
I got two iced coffees. Then i went for a donut with maple frosting and bacon. The bacon was warm and fresh, and the person who served me did it all with a smile. Things like that go a long way.
Atmosphere: 5
Food: 5
Service: 5
Kenneth Bell
Very very slow service during morning rush. Ordered by app and online for 20 minutes! Not first time.
Drive thru needs help in the morning
This is a clean store with a great staff. Their coffee has always been consistent in the morning, even if the lines are long. The other morning Bella made my coffee and was very friendly and professional. The store is always clean both inside and out. Highly recommend this Dunkin' Donuts.
Tim the general manager was so welcoming and sweet, very easy to talk to and very funny and really made my day! amazing customer service
Food was good. Service good. Unfortunately, they were out of lots of menu items. This was early Friday evening. Sad.
I will drive across town just to visit this Dunkin! The staff and manager are GREAT! They are always happy to serve you and more than willing to accommodate their customers. I sometimes stop by multiple times a day!
Sat in the drive thru line for over 10 minutes for just a mobile order with only 2 cars in front of me (at first it was 3 but one drove off). A bunch of people had joined the line after me during this and about 5 of the cars drove off as well. I wasn’t in a rush so I didn’t mind but it was a bit crazy. Even when I drove around the front the inside wasn’t busy so I just don’t know what was going on. The girl at the window was very sweet and did apologize for the wait which made it a bit better.
Def a good stop for the weekend start with kids
An iced coffee shouldn't be this pale, and it shouldn't taste so weak. You can't even taste the coffee. Either the coffee is too weak, or they are putting too much cream in it. Either way, an iced coffee should taste like coffee. An iced latte should taste like a latte. I can't even tell the difference at the Surf City location.
Went there at 630 and it was not open, even though it says it opens at 6.
Service: 1
While on vacation I tried this Dunkin. I was impressed with the freshness of food and the friendly staff
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Dozen Donuts, Doughnut
Restaurantji Recommends
I just signed up for the app with their new promotion of a free medium drink with any purchase. I am on my 4th day of doing this promotion and have ordered a caramel craze two of those days and received it free. I went to Surf City today, and the app must have not been working because the drink did not get removed, and I was charged for the medium drink. The manager, who was a very young girl, said that the signature lattes are not free. I let her know that I had already done this before and that I was just there the day before. She said I only get one and that it will not happen again. I asked if the app was wrong, maybe or is it just me? I showed her the app and that my promotion was until sept 9th and also showed her the small writing about a free medium drink, and there are not listed any exclusions. She said well I am not getting a coffee if I don't pay for it, and she will not give me a refund unless I don't get a coffee." She had an employee dump it as she said it right in front of me and gave me a full refund, and I left with nothing. I went to the Hampstead location and explained everything. The associate there said that there was an update on the app that morning, and she scanned my app, and I ended up getting my donut and free coffee there. The manager at Surf City needs to know the promotions and give the customer the benefit of the doubt. I wasn't very happy because she wasn't very pleasant but the associate in hampstead made everything much better.
Service: 1
Usually fresh donuts...today seemed cold and day old. We need a "fresh" sign lit up.
Atmosphere: 3
Food: 2
Service: 4
I go by Dunkin most most mornings. Tim and Tasha are the best! Great service and great communication
Atmosphere: 5
Food: 5
Service: 5
I got two iced coffees. Then i went for a donut with maple frosting and bacon. The bacon was warm and fresh, and the person who served me did it all with a smile. Things like that go a long way.
Atmosphere: 5
Food: 5
Service: 5
Very very slow service during morning rush. Ordered by app and online for 20 minutes! Not first time.
Atmosphere: 3
Food: 5
Service: 1
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