I live within walking distance of the Surf City McDonalds. I usually don’t buy there because my order is never correct. But tonight I was in a hurry, somewhere to be and I was running late.
So, Drive through order.
They have a sign before the order menu. I see a crispy chicken sandwich with lettuce and tomato. I get to the speaker and order the deluxe chicken sandwich with lettuce and tomato. Meal.
Seems simple enough to me.
“Do you want a, b, or c?”
I want the chicken deluxe with lettuce and tomato and mayonnaise.
“Do you want a, b, or c”
Which one is the deluxe with lettuce and tomato?
That’s what I want. I usually don’t eat McDonalds so I don’t know the menu.
I ask “which one has lettuce and tomato?”
Silence.
What beverage do you want. COKE.
“Will that be all?” I say no. Which burger has lettuce and tomato.
She gives me the choices. Only 2 Big Mac, I said no. I want the other one. Said I also want a small chicken nugget for my dog. “Do you want the 6, 10, or 20 piece?”
I repeated the small!
At least the coke was right.
I called the store from Surf City Park (boat ramps)
Ask for the manager. Explained the problem and said “I only stopped there tonight due to time constraints “ He started to say something, I interrupted him and said. I didn’t call for a refund or an apology. I called to inform a manager the reason I hardly EVER eat McDonalds even though I can walk there from my home, because I never get what
I order.
But you really don’t care.
This place rates just above road kill.
And hung up.
Emma Baker
Waited on my food for twenty minutes. It wasn’t a big order either. Ended up having to go in and get a refund instead so I wouldn’t be late for work. Fast food shouldn’t take twenty minutes.
Service: 1
Randel Rodefer
All automated staff was unfriendly
Atmosphere: 3
Food: 4
Service: 3
Cindy Cox
This is the most ill prepared fast restaurant I’ve ever been to. You wait in line forever to place order then wait to pay and then they have to open a new pack for biscuits and gravy yet again another wait. Never again!
Service: 1
Louis Wise
They always seem to close early for cleaning. So not really open the hours they claim/have posted.
Atmosphere: 1
Service: 1
Samhain NC
Done with this store. It is seriously a crap shoot they get your order right. Tonight was the last screwed up order for me. 2 double cheese burgers. both no pickles no onions. receipt showed it was taken right but instead of saying without those they put it only cheese, ketchup, mustard. both had no pickles but I think someone was screwing with me as one had onions on one level the other loaded with onions on all 3 levels. top of burger, middle of patties and more on the bottom. Last week was the only other time recently I went there and wanted a sausage mcmuffin. Got an egg mcmuffin.
Atmosphere: 1
Food: 1
Service: 1
Delaney Tibbetts
First of all, I know it’s McDonald’s okay? I don’t come here for a nice sit down meal. But when EVERYTHING is bad… that’s just wrong. Chicken crispers were overcooked, fries were overcooked and unsalted, the burger was lukewarm and even the Dr. Pepper was watered down and bad.
Atmosphere: 2
Food: 1
Service: 2
Matt
This location closes their grill/cooking equipment before their posted closing time. I pulled through the drive thru at about 10:25pm on my way to the Wilmington Airport to pick up a friend from a late flight, and was told I was limited to ordering dessert items.
Kind of defeats the purpose of being open until 11pm...
Atmosphere: 1
Food: 1
Service: 1
Patrick Davis
Ordered an Oreo McFlurry and got ice cream with just Oreos sprinkled on top.
Atmosphere: 1
Food: 1
Service: 1
Ione Akidau
I would say that this I a mediocre McDonald's the food is ok I got ta double quarter pounder with cheese ketchup and mustard there was basically no ketchup or mustard which was sad but the burger tasted good. I don't know about the service or atmosphere because I ordered take out I also got fries and they were ok a bit to salty but not to bad. Overall this place is ok and I think it's fine to go to.
What can you expect from a fast food place that hires incompetent people that cannot do the most basic thing of putting food in a bag? It's either a lack of putting the right food in the bag, with the right amount of paid for nugget sauces, them not having items on the menu, the complete and lack of awareness of their staff, or how absolutely horrible the quality of food has gone down over the years.
Atmosphere: 1
Food: 1
Service: 1
Nick Williams
Customer service at this location is non existent. As the customer, I have to engage the first hello and rarely I will receive a hello back. There is no greeting at the drive thru. If we are asked to pull up to the 3rd window and we finally receive our food we are met with a bag in the face and not a “sorry for the wait”, or even a simple “hello” or “have a nice day”. Train employees to do better or hire better employees who can be more personable.
Atmosphere: 1
Food: 2
Service: 1
Taylor Nahoum
For the last 47 minutes we have sat in the drive thru waiting on food. We’ve given someone our order 6 times with no food in sight. It took getting out of the car and going inside to finally get BREAKFAST. It’s almost 11AM. Breakfast time is almost over. 10/10 DO NOT recommend. It will be a cold day before I ever darken the doorway of this McDonalds again.
Atmosphere: 1
Food: 1
Service: 1
will trent
I generally don’t leave a bad review but here we go this place is the worst. I don’t know what the problem is but management needs to get their act together .
I live within walking distance of the Surf City McDonalds. I usually don’t buy there because my order is never correct. But tonight I was in a hurry, somewhere to be and I was running late. So, Drive through order. They have a sign before the order menu. I see a crispy chicken sandwich with lettuce and tomato. I get to the speaker and order the deluxe chicken sandwich with lettuce and tomato. Meal. Seems simple enough to me. “Do you want a, b, or c?” I want the chicken deluxe with lettuce and tomato and mayonnaise. “Do you want a, b, or c” Which one is the deluxe with lettuce and tomato? That’s what I want. I usually don’t eat McDonalds so I don’t know the menu. I ask “which one has lettuce and tomato?” Silence. What beverage do you want. COKE. “Will that be all?” I say no. Which burger has lettuce and tomato. She gives me the choices. Only 2 Big Mac, I said no. I want the other one. Said I also want a small chicken nugget for my dog. “Do you want the 6, 10, or 20 piece?” I repeated the small! At least the coke was right. I called the store from Surf City Park (boat ramps) Ask for the manager. Explained the problem and said “I only stopped there tonight due to time constraints “ He started to say something, I interrupted him and said. I didn’t call for a refund or an apology. I called to inform a manager the reason I hardly EVER eat McDonalds even though I can walk there from my home, because I never get what I order. But you really don’t care. This place rates just above road kill. And hung up.
Waited on my food for twenty minutes. It wasn’t a big order either. Ended up having to go in and get a refund instead so I wouldn’t be late for work. Fast food shouldn’t take twenty minutes.
Service: 1
All automated staff was unfriendly
Atmosphere: 3
Food: 4
Service: 3
This is the most ill prepared fast restaurant I’ve ever been to. You wait in line forever to place order then wait to pay and then they have to open a new pack for biscuits and gravy yet again another wait. Never again!
Service: 1
They always seem to close early for cleaning. So not really open the hours they claim/have posted.
Atmosphere: 1
Service: 1
Done with this store. It is seriously a crap shoot they get your order right. Tonight was the last screwed up order for me. 2 double cheese burgers. both no pickles no onions. receipt showed it was taken right but instead of saying without those they put it only cheese, ketchup, mustard. both had no pickles but I think someone was screwing with me as one had onions on one level the other loaded with onions on all 3 levels. top of burger, middle of patties and more on the bottom. Last week was the only other time recently I went there and wanted a sausage mcmuffin. Got an egg mcmuffin.
Atmosphere: 1
Food: 1
Service: 1
First of all, I know it’s McDonald’s okay? I don’t come here for a nice sit down meal. But when EVERYTHING is bad… that’s just wrong. Chicken crispers were overcooked, fries were overcooked and unsalted, the burger was lukewarm and even the Dr. Pepper was watered down and bad.
Atmosphere: 2
Food: 1
Service: 2
This location closes their grill/cooking equipment before their posted closing time. I pulled through the drive thru at about 10:25pm on my way to the Wilmington Airport to pick up a friend from a late flight, and was told I was limited to ordering dessert items.
Kind of defeats the purpose of being open until 11pm...
Atmosphere: 1
Food: 1
Service: 1
Ordered an Oreo McFlurry and got ice cream with just Oreos sprinkled on top.
Atmosphere: 1
Food: 1
Service: 1
I would say that this I a mediocre McDonald's the food is ok I got ta double quarter pounder with cheese ketchup and mustard there was basically no ketchup or mustard which was sad but the burger tasted good. I don't know about the service or atmosphere because I ordered take out I also got fries and they were ok a bit to salty but not to bad. Overall this place is ok and I think it's fine to go to.
Atmosphere: 3
Food: 3
Service: 3
Restaurantji Recommends
Awful service
What can you expect from a fast food place that hires incompetent people that cannot do the most basic thing of putting food in a bag? It's either a lack of putting the right food in the bag, with the right amount of paid for nugget sauces, them not having items on the menu, the complete and lack of awareness of their staff, or how absolutely horrible the quality of food has gone down over the years.
Atmosphere: 1
Food: 1
Service: 1
Customer service at this location is non existent. As the customer, I have to engage the first hello and rarely I will receive a hello back. There is no greeting at the drive thru. If we are asked to pull up to the 3rd window and we finally receive our food we are met with a bag in the face and not a “sorry for the wait”, or even a simple “hello” or “have a nice day”. Train employees to do better or hire better employees who can be more personable.
Atmosphere: 1
Food: 2
Service: 1
For the last 47 minutes we have sat in the drive thru waiting on food. We’ve given someone our order 6 times with no food in sight. It took getting out of the car and going inside to finally get BREAKFAST. It’s almost 11AM. Breakfast time is almost over. 10/10 DO NOT recommend. It will be a cold day before I ever darken the doorway of this McDonalds again.
Atmosphere: 1
Food: 1
Service: 1
I generally don’t leave a bad review but here we go this place is the worst. I don’t know what the problem is but management needs to get their act together .
Atmosphere: 1
Food: 2
Service: 1
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