We went to this location 4 different weekends. Each time we were met with them not having my husband’s favorite ice cream (peanut butter chocolate) or his second favorite (rocky road). We asked the cashier on the fourth visit when would they be getting it back. She informed us that she believed the peanut butter chocolate was discontinued (not true). When we did get our ice cream, it was pretty much milk with a little bit of ice cream. My medium ice cream was filled half way with the shake and then topped half way with whip cream. Their ice cream is way too expensive to not get a cup with half ice cream and half whip cream. Very disappointed!
Christopher Campbell
Two people in the store sign says they close at 8pm they locked the door and wouldn’t let us in at 7:37.
Atmosphere: 1
Food: 1
Service: 1
Paula Marlowe
Hours say they are open until 8:00 but went by at 7:30 and doors were already locked
Service: 1
Cassidy Davis
So we are suppose to tip now? They get a good hourly wage. Waitresses only make 2.13 hr. These people get at least $12/hr if not moreCustomer service was good though
Service: 4
Tonya Geren
Worst BR ever. Ordered extra thick shake which means one additional small scoop of ice cream. Charged $2.99 for that extra scoop and it was still as thin as chocolate milk.
Lisa Johnson
Great
Atmosphere: 5
Food: 5
Service: 5
Bam POWBanana
Never had any bad experiences here. The staff are always friendly and the service is quick. Exclusive items since it's a Dunkin-Baskin combo/hybrid. The prices are standard.
Jacob Nance
Never had any bad experiences here. The staff are always friendly and the service is quick. Exclusive items since it's a Dunkin-Baskin combo/hybrid. The prices are standard.
Eeee Ree
Hey, to the employees that just got yelled at by my grandmother, I’m so sorry. We’ve been on the road for the past 12 hours and she is cranky. Have a good night y’all
Kendra Hagler
I was searching for an ice cream cake for my husband's 40th birthday and come to find out you can download ANYTHING any picture, and have it put on your cake so here's mine.The cake was chocolate with PB and chocolate ice cream.A little pricey but absolutely delicious.Oh and it was done in 24 hours.I would recommend these guys.
OMG folks. $10.00 for 1 quart of ice cream. That's $40.00 per gallon. They'll be out of business over the next 2 years. Guarantee it!
Dawn Gottshalk
I asked for a latte and just got flavored coffee
Erica Albarran
Rude staff! And clearly you guys need to update your hours posted on doors and windows. We stopped by on Sunday September 26, 2021 at 1:30pm to purchase a ice cream cake for my niece. Both lobby doors were locked to avoid customer entrance into the lobby. Finally a staff member came to open the door to tell us that lobby was closed because they were short staffed. I don’t know how when we clearly saw about 5 people inside. We asked him that we wanted a cake and if we could look at them to purchase one. He said we had to drive through the drive thru and they could show us the cakes through the drive thru. Clearly this would create more work for them and made no sense! All we ask for is to look at the cakes and then we could drive through the drive thru to purchase it. Not to mention he was rude and seem to not care. Never coming back here again!
Brent Huss
The worst customer service I have ever experienced. If I could give it 0 stars, I would.Tried paying with a $50.00 and was told they could not take a $50.00 for a $37.00 transaction...then pushed the sign to my face so I could read it. This is the second time I have walked out because of rudeness and this is the last. Come on Troutman...we are a small community and we expect better than this.
We went to this location 4 different weekends. Each time we were met with them not having my husband’s favorite ice cream (peanut butter chocolate) or his second favorite (rocky road). We asked the cashier on the fourth visit when would they be getting it back. She informed us that she believed the peanut butter chocolate was discontinued (not true).
When we did get our ice cream, it was pretty much milk with a little bit of ice cream. My medium ice cream was filled half way with the shake and then topped half way with whip cream. Their ice cream is way too expensive to not get a cup with half ice cream and half whip cream. Very disappointed!
Two people in the store sign says they close at 8pm they locked the door and wouldn’t let us in at 7:37.
Atmosphere: 1
Food: 1
Service: 1
Hours say they are open until 8:00 but went by at 7:30 and doors were already locked
Service: 1
So we are suppose to tip now? They get a good hourly wage. Waitresses only make 2.13 hr. These people get at least $12/hr if not moreCustomer service was good though
Service: 4
Worst BR ever. Ordered extra thick shake which means one additional small scoop of ice cream. Charged $2.99 for that extra scoop and it was still as thin as chocolate milk.
Great
Atmosphere: 5
Food: 5
Service: 5
Never had any bad experiences here. The staff are always friendly and the service is quick. Exclusive items since it's a Dunkin-Baskin combo/hybrid. The prices are standard.
Never had any bad experiences here. The staff are always friendly and the service is quick. Exclusive items since it's a Dunkin-Baskin combo/hybrid. The prices are standard.
Hey, to the employees that just got yelled at by my grandmother, I’m so sorry. We’ve been on the road for the past 12 hours and she is cranky. Have a good night y’all
I was searching for an ice cream cake for my husband's 40th birthday and come to find out you can download ANYTHING any picture, and have it put on your cake so here's mine.The cake was chocolate with PB and chocolate ice cream.A little pricey but absolutely delicious.Oh and it was done in 24 hours.I would recommend these guys.
Restaurantji Recommends
Terrible
OMG folks. $10.00 for 1 quart of ice cream. That's $40.00 per gallon. They'll be out of business over the next 2 years. Guarantee it!
I asked for a latte and just got flavored coffee
Rude staff! And clearly you guys need to update your hours posted on doors and windows. We stopped by on Sunday September 26, 2021 at 1:30pm to purchase a ice cream cake for my niece. Both lobby doors were locked to avoid customer entrance into the lobby. Finally a staff member came to open the door to tell us that lobby was closed because they were short staffed. I don’t know how when we clearly saw about 5 people inside. We asked him that we wanted a cake and if we could look at them to purchase one. He said we had to drive through the drive thru and they could show us the cakes through the drive thru. Clearly this would create more work for them and made no sense! All we ask for is to look at the cakes and then we could drive through the drive thru to purchase it. Not to mention he was rude and seem to not care. Never coming back here again!
The worst customer service I have ever experienced. If I could give it 0 stars, I would.Tried paying with a $50.00 and was told they could not take a $50.00 for a $37.00 transaction...then pushed the sign to my face so I could read it. This is the second time I have walked out because of rudeness and this is the last. Come on Troutman...we are a small community and we expect better than this.
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