So we are suppose to tip now? They get a good hourly wage. Waitresses only make 2.13 hr. These people get at least $12/hr if not moreCustomer service was good though
Service: 4
Tonya Geren
Worst BR ever. Ordered extra thick shake which means one additional small scoop of ice cream. Charged $2.99 for that extra scoop and it was still as thin as chocolate milk.
Lisa Johnson
Great
Atmosphere: 5
Food: 5
Service: 5
Jacob Nance
Never had any bad experiences here. The staff are always friendly and the service is quick. Exclusive items since it's a Dunkin-Baskin combo/hybrid. The prices are standard.
Eeee Ree
Hey, to the employees that just got yelled at by my grandmother, I’m so sorry. We’ve been on the road for the past 12 hours and she is cranky. Have a good night y’all
Kendra Hagler
I was searching for an ice cream cake for my husband's 40th birthday and come to find out you can download ANYTHING any picture, and have it put on your cake so here's mine.The cake was chocolate with PB and chocolate ice cream.A little pricey but absolutely delicious.Oh and it was done in 24 hours.I would recommend these guys.
Joseph pruchnicki
Terrible
Doug Agan
OMG folks. $10.00 for 1 quart of ice cream. That's $40.00 per gallon. They'll be out of business over the next 2 years. Guarantee it!
Dawn Gottshalk
I asked for a latte and just got flavored coffee
Erica Albarran
Rude staff! And clearly you guys need to update your hours posted on doors and windows. We stopped by on Sunday September 26, 2021 at 1:30pm to purchase a ice cream cake for my niece. Both lobby doors were locked to avoid customer entrance into the lobby. Finally a staff member came to open the door to tell us that lobby was closed because they were short staffed. I don’t know how when we clearly saw about 5 people inside. We asked him that we wanted a cake and if we could look at them to purchase one. He said we had to drive through the drive thru and they could show us the cakes through the drive thru. Clearly this would create more work for them and made no sense! All we ask for is to look at the cakes and then we could drive through the drive thru to purchase it. Not to mention he was rude and seem to not care. Never coming back here again!
The worst customer service I have ever experienced. If I could give it 0 stars, I would.Tried paying with a $50.00 and was told they could not take a $50.00 for a $37.00 transaction...then pushed the sign to my face so I could read it. This is the second time I have walked out because of rudeness and this is the last. Come on Troutman...we are a small community and we expect better than this.
Karen Allen Boger
out of spoons after selling scoops of ice cream. very rude
Richard Carpenter
Update y'all hours, ya close at 8 on Sunday
Kendal Brawley
I’ve tried twice to take me nephew for ice cream at this store. Both times around 7:30pm. Both visits I was told the ice cream machines were shut down for cleaning. This seems crazy that an ice cream store would shut down all of their ice cream machines an hour and a half before closing time. Thank goodness McDonald’s was open and serving ice cream.
233gaylynnm
Sunday afternoon. Wanted chocolate chip ice cream, only had mint chocolate chip or chocolate chip cookie dough. Wanted what they call a coffee roll. They said they had them and we took 2 of them, plus the jamoca almond fudge ice cream. Got home and the rolls were muffins . It's a shame that the servers can't get the orders right. We should not have to check behind them.
So we are suppose to tip now? They get a good hourly wage. Waitresses only make 2.13 hr. These people get at least $12/hr if not moreCustomer service was good though
Service: 4
Worst BR ever. Ordered extra thick shake which means one additional small scoop of ice cream. Charged $2.99 for that extra scoop and it was still as thin as chocolate milk.
Great
Atmosphere: 5
Food: 5
Service: 5
Never had any bad experiences here. The staff are always friendly and the service is quick. Exclusive items since it's a Dunkin-Baskin combo/hybrid. The prices are standard.
Hey, to the employees that just got yelled at by my grandmother, I’m so sorry. We’ve been on the road for the past 12 hours and she is cranky. Have a good night y’all
I was searching for an ice cream cake for my husband's 40th birthday and come to find out you can download ANYTHING any picture, and have it put on your cake so here's mine.The cake was chocolate with PB and chocolate ice cream.A little pricey but absolutely delicious.Oh and it was done in 24 hours.I would recommend these guys.
Terrible
OMG folks. $10.00 for 1 quart of ice cream. That's $40.00 per gallon. They'll be out of business over the next 2 years. Guarantee it!
I asked for a latte and just got flavored coffee
Rude staff! And clearly you guys need to update your hours posted on doors and windows. We stopped by on Sunday September 26, 2021 at 1:30pm to purchase a ice cream cake for my niece. Both lobby doors were locked to avoid customer entrance into the lobby. Finally a staff member came to open the door to tell us that lobby was closed because they were short staffed. I don’t know how when we clearly saw about 5 people inside. We asked him that we wanted a cake and if we could look at them to purchase one. He said we had to drive through the drive thru and they could show us the cakes through the drive thru. Clearly this would create more work for them and made no sense! All we ask for is to look at the cakes and then we could drive through the drive thru to purchase it. Not to mention he was rude and seem to not care. Never coming back here again!
Restaurantji Recommends
The worst customer service I have ever experienced. If I could give it 0 stars, I would.Tried paying with a $50.00 and was told they could not take a $50.00 for a $37.00 transaction...then pushed the sign to my face so I could read it. This is the second time I have walked out because of rudeness and this is the last. Come on Troutman...we are a small community and we expect better than this.
out of spoons after selling scoops of ice cream. very rude
Update y'all hours, ya close at 8 on Sunday
I’ve tried twice to take me nephew for ice cream at this store. Both times around 7:30pm. Both visits I was told the ice cream machines were shut down for cleaning. This seems crazy that an ice cream store would shut down all of their ice cream machines an hour and a half before closing time. Thank goodness McDonald’s was open and serving ice cream.
Sunday afternoon. Wanted chocolate chip ice cream, only had mint chocolate chip or chocolate chip cookie dough. Wanted what they call a coffee roll. They said they had them and we took 2 of them, plus the jamoca almond fudge ice cream. Got home and the rolls were muffins . It's a shame that the servers can't get the orders right. We should not have to check behind them.