Black & White Coffee Wake Forest

I extended my stay in North Carolina past Black Friday just to experience Black & White Coffee in person after years of enjoying their coffee—truly some of the best I’ve had in the US.

Unfortunately, the customer service fell far short of the coffee’s quality. I walked in excited, like a kid on Christmas, eager to introduce my friends to what I love about B&W. But when I asked about batch brew and pour-over options, I was met with a blank stare and treated like a nuisance. I was ready to order three pour-overs and a bag—nearly a $50 order—but the dismissive attitude made me feel unwelcome.

I even mentioned how unwelcome and stupid I was being made to feel (I try never to leave a bad review without first talking in person) but the response was one of complete indifference. B&W, your coffee is exceptional, but customer service matters, too. Please don’t let an unwelcoming vibe overshadow what should be an amazing experience.

Food: 5

Service: 1

Their coffee is delicious

Atmosphere: 4

Food: 5

Service: 3

Recommended dishes: Iced Latte

Very nice people working the front counter. I had a honey latte and it is honestly the best cup of coffee I’ve had in a long time. Well done!

Atmosphere: 5

Food: 5

Service: 5

We traveled from another state to try it in person since the coffee beans are delicious but the service was terrible, the coffee was watered down and they didn't have Pour Over. I don't like giving bad reviews but they gave no reason to leave the place satisfied.

Atmosphere: 2

Food: 2

Service: 1

No one ever answers the phone. I bought beans somewhere else.

Service: 1

Great local little spot.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Brew

Best lattes around, I love coming here. The crew goes above and beyond to make sure my day kicks off on the right foot. Thanks guys.

Atmosphere: 5

Food: 5

Service: 5

Since moving to Wake Forest a month ago I've been trying to support locally owned places to eat and shop rather then going with the big chains. Leave Starbucks behind and support an awesome local coffee shop.

Amazing coffee from growers that are fairly compensated for their work. Coffee that is roasted locally and correctly by coffee roasting experts. By far this is the best coffee I've found in the area. You can take the experience home by buying a bag of beans. This coffee is not the cheapest but the quality is easily tasted and worth every penny.

The atmosphere is awesome and great for meeting with friends or working away from the office. No overpowering music or loud noises here! Just a nice selection of music that compliments that atmosphere and not overpowers it.

The food is limited as the focus is on the coffee here. However they have small selection of muffins and filled croissants choose from.

The staff is always pleasant and ready to help but don't try to upsell you on some sugary specialty drink - they all know how to make a great cup of black coffee via their pour over if that's what you like (drip is available as well and always well brewed).

Black and White has become my new third place and office away from the office.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Brew

Great local, NON chain coffee place.

Atmosphere: 5

Food: 5

Service: 5

Best coffees on town

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Rip Coffee, Iced Latte, Brew

I'm moving to the area soon and wanted to scope out local places for coffee.

I was overall pleased with the drink that I got. I wish the staff was a little nicer. I went back inside to ask for sugar and didn't receive the friendliest answer. Also, I think the prices were a little on the higher side.

Atmosphere: 4

Food: 4

Service: 3

I'm moving to the area soon and wanted to scope out local places for coffee.

I was overall pleased with the drink that I got. I wish the staff was a little nicer. I went back inside to ask for sugar and didn't receive the friendliest answer. Also, I think the prices were a little on the higher side.

Atmosphere: 4

Food: 4

Service: 3

Relaxed atmosphere. Good coffee.

Atmosphere: 4

Food: 4

Service: 5

There is coffee and then there is “Black and White”. I tell everyone that this is hands down the best coffee.

Atmosphere: 5

Food: 5

Service: 5

Excellent lattes, great baristas, chill atmosphere. I like that they have both indoor and outdoor seating.

Atmosphere: 5

Food: 5

Service: 5