Managed to beat the lunch crowd and there was plenty of seating. Always a chill spot.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips, Chicken Bowl
Crystal knoch
Went to the Chipotle in Wake Forest today. Unfortunately, today was one of the worst services I had in a while. I understand when a burrito is too big to wrap it must be rewrapped in a new tortilla. Being a Chipotle lifer, I am used to the second tortilla added to help. Today the contents of my burrito were poured out into a new tortilla. Again, I understand this process but now its the second time my tortilla rips and they will dump again. When I asked them for a new burrito I was met with we are making you a new tortilla. I asked for a new burrito? Then one of the workers said we are warming it up unless you want it cold. I said I dont want it cold, I just dont want you dumping my contents again in a new tortilla, as I am losing ingredients each time. Please just rewrap with new tortilla. That same employee proceeded to tell/show me there wasnt anything left in my rip tortilla and showed me my some rice and a piece of meat. I said there is some there but if you want to be right you are right. She then agreed that she was right. She then said most people don't like the second tortilla and i said I understand so please just wrap it. I asked for her name and she refused to give it to me as well as the 6 or 7 other Chipotle workers that were present. This was around lunch time 1230ish. Amy was the cashier that didnt say anything but was the only name I could get from this team as it was on my receipt. Again, if being right was the goal, why wasnt I provided a name to follow up. I feel maybe asking the customer their preference before making a decision on how to treat the food might help the cause. Especially when its extra$$ for guacamole and each new tortilla takes more of it. Again, I understand the burrito does what it wants at times but the customer service was very disappointing and not sure I want to return to this location as I also believe this employee was the manager or at the very least a manager was present and didn't say anything. If you go here...just get your food and leave.
Atmosphere: 1
Food: 5
Service: 1
Jackson Playz
Filthy
Atmosphere: 2
Food: 3
Service: 3
Malachi Queen
The staff is kind and efficient
Atmosphere: 5
Food: 5
Service: 5
Collin Johnson
This Chipotle is consistently filthy inside. Trash on the floors. Bathrooms look like they never get cleaned. And the food prep areas look like a scene from the movie waiting. I’m amazed the health department hasn’t given them a hard time yet. This is far from a clean/sanitary restaurant.
Atmosphere: 2
Food: 2
Service: 2
Dan Private
I have been trying to call the store but the automated system will not allow me to connect to get an item fixed that was messed up. I have tried calling numerous times now but I am beyond frustrated. Absolutely horrible customer service.
Atmosphere: 4
Food: 4
Service: 2
Art Figueroa
If I could give them a zero I would. Wherever you go the culture of Chipotle is terrible. Their customer service if terrible. They all act like they hate their jobs but this particular location is by far the worst I have ever experienced. If their food wasn't good due to their bad service I would never eat there again.
Atmosphere: 1
Food: 4
Service: 1
Tanner Keen
I love Chipotle—for a decade it’s been my favorite lunch spot. I’ve lived in a few places during that time, and it’s always been my go-to restaurant. I will always be a major Chipotle advocate.
It’s not happily then that I give a poor review to this location, but for three years now it’s been a consistently terrible experience here. Rude service and mistakes with orders have been the norm, and it’s disappointing. I may have to begin driving a bit further to try out a different local location because my brand loyalty is being serious tested here. A most recent example: I was incorrectly charged ($7!) for a double portion of carne asada I did not ask for. They argued with me about it rather than hearing me out, told me that they had in fact given me a double portion, and when I told them I hadn’t asked for one just said “I don’t know what to tell you.” May unfortunately be my final straw with this particular spot.
I love Chipotle, but I wouldn’t recommend stopping by here. Because of my love for the chain, I hope there’s a time when I can update and revoke this review, but I’ve held off on making it for three years and finally had to. Until that day, I’d recommend finding one of the others that are 10-15 minutes away.
Food: 4
Service: 1
Katlin Nichole
This is my favorite chipotle to visit! The service is always friendly, fast and efficient! The place is never out of stock and is clean! I always get a bowl and they never disappoint when it comes to portions. 10/10! Great job y’all!
Atmosphere: 5
Food: 5
Service: 5
delia sokolik
My 3 burritos tortillas were cold. The restaurant was very dirty all counters had food spilled and trash. I asked the guy at the register as he walked by me if he could clean the area and all he did was to take the trash from the bucket. The cashier couldn't help me redeem my gift card and asked the supervisor to help. The supervisor wasn't very friendly. I think the supervisor and staff need training on cleaning as they cook and serve the food.
We went to the wake forest store and the prep table was disgusting. We turned around and walked out . How they got a 98 grade . I don’t know . But we will not go here again
Atmosphere: 1
Chrystie S
This Chipotle is a joke. Four times in a row my delivery has been wrong, which proves they do not care at all. Tonight I ordered a steak bowl and ended up with plain rice, beans, and guac. No steak, no veggies, nothing I paid for. It was so bad I had to throw it straight in the trash and go find real food somewhere else while my family ate. This location is lazy, careless, and completely unreliable. Do not waste your money here.
Atmosphere: 1
Food: 1
Service: 1
Nelisa Norman
this location has the most unprofessional staff- i’ve been to a friendlier location in nyc! super rude & miserable
Atmosphere: 1
Food: 3
Service: 1
Steve E.
My family and I came here on a random Tuesday and the staff are SO NICE. We’ve been to other Chipotle restaurants where everyone on the line comes off as mad that they’re at work and annoyed that you’re ordering food. This was a much better experience and the food was great!
Managed to beat the lunch crowd and there was plenty of seating. Always a chill spot.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips, Chicken Bowl
Went to the Chipotle in Wake Forest today. Unfortunately, today was one of the worst services I had in a while. I understand when a burrito is too big to wrap it must be rewrapped in a new tortilla. Being a Chipotle lifer, I am used to the second tortilla added to help. Today the contents of my burrito were poured out into a new tortilla. Again, I understand this process but now its the second time my tortilla rips and they will dump again. When I asked them for a new burrito I was met with we are making you a new tortilla. I asked for a new burrito? Then one of the workers said we are warming it up unless you want it cold. I said I dont want it cold, I just dont want you dumping my contents again in a new tortilla, as I am losing ingredients each time. Please just rewrap with new tortilla. That same employee proceeded to tell/show me there wasnt anything left in my rip tortilla and showed me my some rice and a piece of meat. I said there is some there but if you want to be right you are right. She then agreed that she was right. She then said most people don't like the second tortilla and i said I understand so please just wrap it. I asked for her name and she refused to give it to me as well as the 6 or 7 other Chipotle workers that were present. This was around lunch time 1230ish. Amy was the cashier that didnt say anything but was the only name I could get from this team as it was on my receipt. Again, if being right was the goal, why wasnt I provided a name to follow up. I feel maybe asking the customer their preference before making a decision on how to treat the food might help the cause. Especially when its extra$$ for guacamole and each new tortilla takes more of it. Again, I understand the burrito does what it wants at times but the customer service was very disappointing and not sure I want to return to this location as I also believe this employee was the manager or at the very least a manager was present and didn't say anything. If you go here...just get your food and leave.
Atmosphere: 1
Food: 5
Service: 1
Filthy
Atmosphere: 2
Food: 3
Service: 3
The staff is kind and efficient
Atmosphere: 5
Food: 5
Service: 5
This Chipotle is consistently filthy inside. Trash on the floors. Bathrooms look like they never get cleaned. And the food prep areas look like a scene from the movie waiting. I’m amazed the health department hasn’t given them a hard time yet. This is far from a clean/sanitary restaurant.
Atmosphere: 2
Food: 2
Service: 2
I have been trying to call the store but the automated system will not allow me to connect to get an item fixed that was messed up. I have tried calling numerous times now but I am beyond frustrated. Absolutely horrible customer service.
Atmosphere: 4
Food: 4
Service: 2
If I could give them a zero I would. Wherever you go the culture of Chipotle is terrible. Their customer service if terrible. They all act like they hate their jobs but this particular location is by far the worst I have ever experienced. If their food wasn't good due to their bad service I would never eat there again.
Atmosphere: 1
Food: 4
Service: 1
I love Chipotle—for a decade it’s been my favorite lunch spot. I’ve lived in a few places during that time, and it’s always been my go-to restaurant. I will always be a major Chipotle advocate.
It’s not happily then that I give a poor review to this location, but for three years now it’s been a consistently terrible experience here. Rude service and mistakes with orders have been the norm, and it’s disappointing. I may have to begin driving a bit further to try out a different local location because my brand loyalty is being serious tested here. A most recent example: I was incorrectly charged ($7!) for a double portion of carne asada I did not ask for. They argued with me about it rather than hearing me out, told me that they had in fact given me a double portion, and when I told them I hadn’t asked for one just said “I don’t know what to tell you.” May unfortunately be my final straw with this particular spot.
I love Chipotle, but I wouldn’t recommend stopping by here. Because of my love for the chain, I hope there’s a time when I can update and revoke this review, but I’ve held off on making it for three years and finally had to. Until that day, I’d recommend finding one of the others that are 10-15 minutes away.
Food: 4
Service: 1
This is my favorite chipotle to visit! The service is always friendly, fast and efficient! The place is never out of stock and is clean! I always get a bowl and they never disappoint when it comes to portions. 10/10! Great job y’all!
Atmosphere: 5
Food: 5
Service: 5
My 3 burritos tortillas were cold. The restaurant was very dirty all counters had food spilled and trash. I asked the guy at the register as he walked by me if he could clean the area and all he did was to take the trash from the bucket.
The cashier couldn't help me redeem my gift card and asked the supervisor to help. The supervisor wasn't very friendly.
I think the supervisor and staff need training on cleaning as they cook and serve the food.
Atmosphere: 1
Food: 3
Service: 2
Restaurantji Recommends
The food line could be kept more presentable
Atmosphere: 5
Food: 5
Service: 5
We went to the wake forest store and the prep table was disgusting. We turned around and walked out . How they got a 98 grade . I don’t know . But we will not go here again
Atmosphere: 1
This Chipotle is a joke. Four times in a row my delivery has been wrong, which proves they do not care at all. Tonight I ordered a steak bowl and ended up with plain rice, beans, and guac. No steak, no veggies, nothing I paid for. It was so bad I had to throw it straight in the trash and go find real food somewhere else while my family ate. This location is lazy, careless, and completely unreliable. Do not waste your money here.
Atmosphere: 1
Food: 1
Service: 1
this location has the most unprofessional staff- i’ve been to a friendlier location in nyc! super rude & miserable
Atmosphere: 1
Food: 3
Service: 1
My family and I came here on a random Tuesday and the staff are SO NICE. We’ve been to other Chipotle restaurants where everyone on the line comes off as mad that they’re at work and annoyed that you’re ordering food. This was a much better experience and the food was great!
Atmosphere: 5
Food: 5
Service: 5
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