Cold Stone Creamery

The staff there is amazing! Highly recommend! :)

I rarely leave negative reviews, but my experience at Cold Stone Creamery today was absolutely unacceptable. I waited 45 minutes in line — yes, 45 minutes — only to leave without ever getting served. The line barely moved, and it was obvious the shop was completely overwhelmed and understaffed. There seemed to be no sense of urgency or organization among the employees, and the management clearly made no attempt to address the growing crowd or speed things up.

An ice cream shop should be a place of quick, happy service — not a frustrating test of patience. After nearly an hour wasted, I finally gave up and went elsewhere. Frankly, I don’t plan on ever returning to this Cold Stone again. With so many other ice cream options around, there’s no excuse for such poor service.

Extremely disappointed and absolutely not worth the wait.

Came in for 2 different kinds of ice cream… 2 banana puddings and the chocolate devotion. Im assuming the worker that helped us first was new because I said I wanted the banana pudding ice cream. I wasn’t paying attention to how she was fixing it because the other worker then came up and asked what else did we want, told her another banana pudding and a chocolate devotion. When I got home… I noticed my banana pudding ice cream didn’t have any of the banana pudding add-ins such as the wafers and whip cream. It was just banana ice cream! I thought it was common sense if a customer is naming the actual ice cream creation that the workers would know to put in the add-ins. The other worker added the add ins to the other banana pudding and the chocolate devotion without even questioning. The ice creams aren’t bad I’m just confused to why the original girl just gave me banana flavored ice cream without the add ins. Also all 3 ice creams were in a bag by the time I went to the register so, I didn’t even think to look at my ice cream before leaving.

Cold Stone Creamery sets their prices regionally to a point where they are virtually price gouging if you live in a nice area like Wake Forest. For example, if you order a large Midnight delight ice cream cake in Jackson Michigan, the price is $35.99; but if you order the same ice cream cake in Wake Forest, it’s $45.99. That’s a 28% prices increase. Ok, so maybe the cost of living that far away between stores can be different? So, Let’s compare prices of a closer store.

The Cold Stone location in Cary, NC is 23 miles from this store—it’s just on the other side of Raleigh. The Cary location sells a large (Gotta Have It) sized single serving signature creation for $8.19. This location sells the exact same product for $9.99. That’s a 22% markup!

The prices are ungodly high at this location, and it is clearly based upon geographical discrimination. Wake Forest is fast growing, and this particular location is near wealthy neighborhoods. Setting prices so much higher because of that is greedy and wrong. Until the owners of this store gets their act together with the prices, your money is best spent supporting smaller, and honest, family owned businesses like the Dairy Depot.

Manager was very friendly and made a very good cup of ice cream loaded with toppings and well mixed. No matter what size you order it usually comes out more and most employees try to cram it in a small cup then double cup it into a bigger cup. Which just wastes a cup. But the manager just put it into a bigger cup from jump street. Much appreciated.

Kid-friendliness: i’m so happy about the food I love the ice cream, the peanut butter like is like a ice cream it taste good you need to make more those and yeah, you need to games outside

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Birthday Cake Remix

Wonderful ice creams accompanied by a variety of delicious products, served in glasses or cones of different sizes and flavors. There is where to sit, indoors or outdoors, ample parking...I had a great time!

Atmosphere: 5

Service: 5

Still one of the standard bearers of the tasty treat! The team is always on their game and the quality is always top notch. Always fun for the whole family!

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Peanut Butter Perfection with Vanilla Ice Cream Instead of Chocolate

YESSSS

Always busy. Always a line during peak hours regardless of the time of year. Near a high school. Near other popular restaurants, Asian, sandwich shops, healthy eating stores, and grocery stores.

Atmosphere: 5

Food: 5

Service: 5

Twice now I’ve had two different employees there leave so much air in the container that I’m paying the full amount for only half the ice cream… I don’t want to be rude and ask them to give me more but they’re not even trying. They’re also standoffish and not very friendly/welcoming.

Atmosphere: 1

Food: 5

Service: 1

Awesome experience, was greeted as soon as I entered the store, great customer service. Very nice employees

Atmosphere: 5

Food: 5

Service: 5

Just picked up our ice cream and what a disappointment! The mud pie is basically just coffee ice cream and the cookie dough had no cookie dough AT ALL! It just a some chocolate chips! When I walked in, the employees that look like kids were PLAYING in the back and said my order wasn’t ready yet. I paid $8.99 for the larger sizes for all 3 ice creams and they couldn’t even get that right! This place must have poor management and no training on their employees on how to make ice cream, the topping that should go into it, and how to have an order ready for a customer and not be playing in the back.

Atmosphere: 2

Food: 1

Service: 1

Coldstone never disappoints me!

Atmosphere: 5

Food: 5

Service: 5

So I put in an online order. They accepted the order and it stated my quart was being prepared. My bf goes to pick it up and they closed the store and kept trying to act like they didn’t see him at the door after knocking multiple times. I even tried calling 5x. They weren’t even supposed to be closed yet. At this point I want my money back. Y’all should be ashamed of yourselves. You don’t treat customers like that. At least have some decency to acknowledge him or say we’ll issue a refund. Worst customer service!

Atmosphere: 1

Food: 1

Service: 1