Crumbl - Wake Forest

This place is delicious and amazing!!

Atmosphere: 5

Food: 5

Service: 5

The customer service that I received tonight was highly disappointing! I spend my hard earned money at this particular store on a weekly basis because of my kids. However, your store screwed up my door dash order tonight, I ordered 3 cookies for 3 children and because they were out of what I wanted they sent me what they had and only one cookie, which presented a problem when they arrived. The store did not notify the dasher or myself of a change or give me the opportunity to request a refund. Bella stated that the driver didn’t speak English however with all this technology that is not an excuse. I’m certain Bella owns a phone and can use Google translate or another similar app. After speaking with Bella, who stated she was team lead 🫣🙄 I see that your staff needs more customer service training. At least she does! She was rude and unprofessional in speaking about the stores mistake. She failed to take accountability and did not make anything right. We managed to have a decent conversation because I do have customer service skills and am able to control the conversation. She on the other hand was raising her voice and attempting to speak over me. After the conversation was coming to an end, she hung up the phone in anger! lol Please train your staff better!!

Atmosphere: 1

Food: 5

Service: 1

It has nice people and they help you with anything
And the food is nice

Food: 5

Service: 5

I think the cookies were buss

Atmosphere: 5

Food: 5

Service: 5

Great service but while waiting in the car for order I seen a girl sneeze in her hand and touch her hair and did not wash her hands while she was putting cookie boxes together. There would not of been a problem if she simply washed her hands. I can no longer go to this location. Also she was handing customers their order.

Service: 4

The sweetest workers. Great and really fast service.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Sugar Cookie

best cookies ever!!

Love the cookies..

Atmosphere: 5

Food: 5

Service: 5

The customer service was AMAZING! All of the employees were so sweet and understanding! This is #TheBestCrumblEver!

Atmosphere: 5

Food: 5

Service: 5

Best cookies around

Atmosphere: 5

Food: 5

Service: 5

Service always professional and fast.

You can smell the sugar in the air. Always busy. Great place to purchase cookies or gift cards.

Atmosphere: 4

Food: 4

Service: 4

I so love this place the cookie are always on piont

Cookies are delicious

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Single, Sugar Cookie, Chocolate Chip Cookies

very friendly place and excellent desserts

Atmosphere: 5

Food: 5

Service: 5