I’m not a donut eater but I love the refreshers and the cold brew with oat milk. The young man who has helped us the last couple of times is extremely polite, friendly, and accommodating. When I ask for less ice I still get a full cup of drink. We are enjoying using our rewards through the app and will continue to frequent this location about once a week
DM Taylor
We eat here too much. Sometimes great but most of the time not good at all. Today is the last day we will eat here. Breakfast sandwiches were suppose to be sweet bacon but the bacon was regular bacon and the croissants were thin and sloppily put on. The sandwich was extra soggy. The drinks were suppose to be espresso but you couldn’t taste much espresso if any. Too much syrup compared to normal also. Very disappointed. I took pictures but no way to post. Picture the thinnest croissant, placed sideways
Kristen Richardson
I ordered my coffee online this morning and I received 2 donuts (that I did not order) because the manager loved my energy. The app doesn’t allow you to add whip cream (which was not a problem) so I called the store to ask that it be added to my coffee. The person I spoke with didn’t hesitate to add the whip cream AND was happy to do so.
I really really appreciate the great gesture. What an amazing way to start a Friday morning. THIS LOCATION IS FABULOUS.
David Hasssn
Was a dasher and when I went to an employee to tell them I was here for a DoorDash order they just nodded, never acknowledged me or even looked up to see me. Proceeded to talk and laugh with other co workers and when she then handed me the order and once again didn’t even look up to see me, or tell me anything. Pretty much threw the order at me ignoring my existence. Terrible customer service
Rosalyn Smith
OVERRATED! My bakery/eatery is better, Strong Arm Bakery, Oxford NC!
Atmosphere: 3
Food: 3
Service: 3
Kayla Rae
Literally always out of donuts by 11am. After repeatedly running out they can’t combine a brain cell and decide hmm maybe we should up the amount we make for the day.
Atmosphere: 1
Food: 3
Service: 1
Banita
I normally like most Dunkin Donuts but this one is by far the worst I've ever been to! I ordered an iced coffee and it was nothing but ice, sugar, and creamer, no coffee at all. And the customer service here is terrible, just a bunch of lazy teenagers. The manager of this store needs to see some of these reviews and make some serious changes ASAP!
Atmosphere: 1
Food: 1
Service: 1
Allison Gray
I made an online order for coffee and donuts for my team at work. Everything was fine up until 5 minutes before my order was finished being prepared and I was turning into the parking lot when I got a notification from the app that “something went wrong with my order” and it completely disappeared. As if I had never placed it to begin with. I had been tracking the status of my order for 20 mins on the app. It even told me when they were preparing it. I went into the store to ask about it and there was a bunch of teenage girls inside talking and laughing with each other. I wasn’t greeted or even acknowledged. I stood at the register for a good minute or two while they all just stood there and stared at me then went back to joking around with each other. Finally one of the kids asked if I needed something. I told her what happened and she basically dismissed me and went back to playing around. No one apologized. No one offered to take my order. No one did anything. You need to put an adult in this store. I couldn’t even tell who the manager was because they all acted like children playing around at a park after school. I’ve been a retail manager for over 20 years. This behavior is not acceptable. These kids should be held accountable for their poor customer service and lack of care. I emailed the corporate office but never heard back. Joke of a donut chain. Get better.
Marian Carson
Service is always good. Tables and floor often need cleaning even though not busy and help is standing around
Atmosphere: 3
Food: 5
Service: 5
Robert Bacher
I ordered a fried coffee and got a regular one. Jk! The service was great. The employees are very friendly. This is my favorite Dunkin Donuts to go to. When you're in a rush to get to work, the employees know how to make it happen and the coffee is always excellent. Even though some of the workers are triple trouble, they are the best.JK, they're only double trouble. Seriously, I've always got excellent service there. Totally recommend this Dunkin' Donuts
This is by the far the worst Dunkin Donuts!!!!! The staff is absolutely terrible. They really hate their job. It’s almost like this place is running itself. I can’t believe with all these bad reviews management has not been involved. I went in this morning and the staff was cursing so loud while the other girl was taking my payment. Like she didn’t even care. This is not my first bad experience but today I’m officially done with this place.
Atmosphere: 1
Food: 1
Service: 1
kayli Miller
Regular customer and have not once messed up my order. Will not go to any other dunkin 💗
Atmosphere: 5
Food: 5
Service: 5
Sheldon Bleiweiss
Have had positive experiences for the past year using the app to order online. But today, unable to order online, reinstalled app, and still not able to download the policies so I could open the app. Extremely disappointed in the app
Mary Rose Joyner (MR)
I have walked in this place 2 other times after visiting the dentist. Yesterday, 3rd and last time there was only a stare from the employee. Only 2 other customers in there. Employee began talking to other employee, then looked at me again said nothing. I gave my order, twice. No response. She made the coffee, I paid. She never said a word. Just after getting on the road, took sip of COLD COFFEE! Other 2 visits were similar. NO MORE DUNKIN for me.
Atmosphere: 2
Service: 1
Elliott Hewitt
I always order ahead online and it seems like only this location has items missing every time. Then when i say “i got such and such as well” they still make it wrong
I’m not a donut eater but I love the refreshers and the cold brew with oat milk. The young man who has helped us the last couple of times is extremely polite, friendly, and accommodating. When I ask for less ice I still get a full cup of drink. We are enjoying using our rewards through the app and will continue to frequent this location about once a week
We eat here too much. Sometimes great but most of the time not good at all. Today is the last day we will eat here. Breakfast sandwiches were suppose to be sweet bacon but the bacon was regular bacon and the croissants were thin and sloppily put on. The sandwich was extra soggy. The drinks were suppose to be espresso but you couldn’t taste much espresso if any. Too much syrup compared to normal also. Very disappointed. I took pictures but no way to post. Picture the thinnest croissant, placed sideways
I ordered my coffee online this morning and I received 2 donuts (that I did not order) because the manager loved my energy. The app doesn’t allow you to add whip cream (which was not a problem) so I called the store to ask that it be added to my coffee. The person I spoke with didn’t hesitate to add the whip cream AND was happy to do so.
I really really appreciate the great gesture. What an amazing way to start a Friday morning. THIS LOCATION IS FABULOUS.
Was a dasher and when I went to an employee to tell them I was here for a DoorDash order they just nodded, never acknowledged me or even looked up to see me. Proceeded to talk and laugh with other co workers and when she then handed me the order and once again didn’t even look up to see me, or tell me anything. Pretty much threw the order at me ignoring my existence. Terrible customer service
OVERRATED! My bakery/eatery is better, Strong Arm Bakery, Oxford NC!
Atmosphere: 3
Food: 3
Service: 3
Literally always out of donuts by 11am. After repeatedly running out they can’t combine a brain cell and decide hmm maybe we should up the amount we make for the day.
Atmosphere: 1
Food: 3
Service: 1
I normally like most Dunkin Donuts but this one is by far the worst I've ever been to! I ordered an iced coffee and it was nothing but ice, sugar, and creamer, no coffee at all. And the customer service here is terrible, just a bunch of lazy teenagers. The manager of this store needs to see some of these reviews and make some serious changes ASAP!
Atmosphere: 1
Food: 1
Service: 1
I made an online order for coffee and donuts for my team at work. Everything was fine up until 5 minutes before my order was finished being prepared and I was turning into the parking lot when I got a notification from the app that “something went wrong with my order” and it completely disappeared. As if I had never placed it to begin with. I had been tracking the status of my order for 20 mins on the app. It even told me when they were preparing it. I went into the store to ask about it and there was a bunch of teenage girls inside talking and laughing with each other. I wasn’t greeted or even acknowledged. I stood at the register for a good minute or two while they all just stood there and stared at me then went back to joking around with each other. Finally one of the kids asked if I needed something. I told her what happened and she basically dismissed me and went back to playing around. No one apologized. No one offered to take my order. No one did anything. You need to put an adult in this store. I couldn’t even tell who the manager was because they all acted like children playing around at a park after school. I’ve been a retail manager for over 20 years. This behavior is not acceptable. These kids should be held accountable for their poor customer service and lack of care. I emailed the corporate office but never heard back. Joke of a donut chain. Get better.
Service is always good. Tables and floor often need cleaning even though not busy and help is standing around
Atmosphere: 3
Food: 5
Service: 5
I ordered a fried coffee and got a regular one. Jk! The service was great. The employees are very friendly. This is my favorite Dunkin Donuts to go to. When you're in a rush to get to work, the employees know how to make it happen and the coffee is always excellent. Even though some of the workers are triple trouble, they are the best.JK, they're only double trouble. Seriously, I've always got excellent service there. Totally recommend this Dunkin' Donuts
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
This is by the far the worst Dunkin Donuts!!!!! The staff is absolutely terrible. They really hate their job. It’s almost like this place is running itself. I can’t believe with all these bad reviews management has not been involved. I went in this morning and the staff was cursing so loud while the other girl was taking my payment. Like she didn’t even care. This is not my first bad experience but today I’m officially done with this place.
Atmosphere: 1
Food: 1
Service: 1
Regular customer and have not once messed up my order. Will not go to any other dunkin 💗
Atmosphere: 5
Food: 5
Service: 5
Have had positive experiences for the past year using the app to order online. But today, unable to order online, reinstalled app, and still not able to download the policies so I could open the app. Extremely disappointed in the app
I have walked in this place 2 other times after visiting the dentist. Yesterday, 3rd and last time there was only a stare from the employee. Only 2 other customers in there. Employee began talking to other employee, then looked at me again said nothing. I gave my order, twice. No response. She made the coffee, I paid. She never said a word. Just after getting on the road, took sip of COLD COFFEE! Other 2 visits were similar. NO MORE DUNKIN for me.
Atmosphere: 2
Service: 1
I always order ahead online and it seems like only this location has items missing every time. Then when i say “i got such and such as well” they still make it wrong
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