The order was placed as a Rapid Pick-up at 12:16 with an estimated ready time of 12:25. At 12:26 I was notified it was running late. At 12:34 I was notified it was ready. It was ready at 12:40.
Upon inspection at home the order was missing ingredients from the salad.
The overall food quality was good.
I didn't interact with the staff but the woman near the front serving guests sounded polite and friendly.
The Panera Guest Care Center has little online help with incorrect or late orders. There are no applicable questions - email or call.
There are a multitude of superior options in the area.
Atmosphere: 3
Food: 2
Service: 1
Michelle Shoemaker
If you enjoy average food and wasting your time to get it, then this is your place!
Atmosphere: 2
Food: 3
Service: 1
Zay Camel
Gave my fiancé wrong order didn’t realize til after we left drive thru had to go all the way back
Zachary Panacek
My daughter gave this rating. There really is nothing bad about Panera but there isn’t anything that really sets it apart anymore either. Decent food at decent prices. I do however love the Hibiscus Tea!
Atmosphere: 4
Food: 4
Service: 3
Jennifer Payne
13 dollars for a cold cup of soup and and sandwich that was incorrect, topped off with old crusty baguette bread.
Atmosphere: 1
Food: 1
Service: 1
Yolanda
The young lady that works in the afternoon is very pleasant, polite and generous. Love going when she's there
Atmosphere: 5
Food: 3
Service: 5
Ky Munroe
They are always so slow!!! I went in and they have 20 minute ticket times and no food going out. They should be ashamed of this location
Atmosphere: 1
Food: 1
Service: 1
J. B.
Jan. 29, 2024 at 4:09 pm. Nobody answers at the drive-through you wait and wait and they don’t greet you. I backed up and ran over it again just thinking maybe there was a problem. They just don’t seem like they care.
Atmosphere: 1
Food: 1
Service: 1
Stephen Etheridge
Locks on the bathrooms? I'll eat somewhere else.
Atmosphere: 1
Food: 1
Service: 1
Gabriela Cotorobai
Non professional over the phone or even on the place. They don’t care about your order or anything else. No smiling, no appropriate communication! The quantity is small on some of the sandwiches, and when asking about it they just look at each other.
I’m in the drive through for 25 minutes waiting no one infront of me ! If i didn’t pay I’d go !!! The service is alway terrible ! Thank god cook out is coming ! All i can recommend is to not go here ! Workers barely move nor care ! Beware !
John Painter
Place is getting tired, employees aren’t service-oriented, tables are dirty and the management is asleep at the wheel.
Atmosphere: 2
Food: 2
Service: 2
Janel Buckingham
I don't know what has happened tp this location, but the customer service is pitiful. It seems many people are having the same issue. The lady who took my oder was rude when I was at the drive thru. At the window, I had to ask for a spoon for my soup after I looked and checked for it in the bag. She handed it to me, I said thank you and she didn't speak back and slammed the window shut. Such a warm welcome and ending. $8.65 for soup and poor service?
Atmosphere: 1
Food: 2
Service: 1
Clint Jackson
Second time in 10 days an item is missing from our order placed in the drive thru. Called and the manager said they can’t do a partial refund for orders placed in the drive thru and that I should drive back to the store for the refund and a free pastry.
Atmosphere: 4
Food: 4
Service: 2
Richard Warner III
Usually don't post like this but this place is a mess. 40 minutes for 2 soup and sandwiches had to witness a drive thru guest coming into the building to complain that she's been in a parking place, or somewhere, waiting for her order for 45 minutes. Total chaos in the kitchen visible thru the window. Not understaffed, at least 4 cooks, maybe 5. Love Panera but will never return to this location.
The order was placed as a Rapid Pick-up at 12:16 with an estimated ready time of 12:25. At 12:26 I was notified it was running late. At 12:34 I was notified it was ready. It was ready at 12:40.
Upon inspection at home the order was missing ingredients from the salad.
The overall food quality was good.
I didn't interact with the staff but the woman near the front serving guests sounded polite and friendly.
The Panera Guest Care Center has little online help with incorrect or late orders. There are no applicable questions - email or call.
There are a multitude of superior options in the area.
Atmosphere: 3
Food: 2
Service: 1
If you enjoy average food and wasting your time to get it, then this is your place!
Atmosphere: 2
Food: 3
Service: 1
Gave my fiancé wrong order didn’t realize til after we left drive thru had to go all the way back
My daughter gave this rating. There really is nothing bad about Panera but there isn’t anything that really sets it apart anymore either. Decent food at decent prices. I do however love the Hibiscus Tea!
Atmosphere: 4
Food: 4
Service: 3
13 dollars for a cold cup of soup and and sandwich that was incorrect, topped off with old crusty baguette bread.
Atmosphere: 1
Food: 1
Service: 1
The young lady that works in the afternoon is very pleasant, polite and generous. Love going when she's there
Atmosphere: 5
Food: 3
Service: 5
They are always so slow!!! I went in and they have 20 minute ticket times and no food going out. They should be ashamed of this location
Atmosphere: 1
Food: 1
Service: 1
Jan. 29, 2024 at 4:09 pm. Nobody answers at the drive-through you wait and wait and they don’t greet you. I backed up and ran over it again just thinking maybe there was a problem. They just don’t seem like they care.
Atmosphere: 1
Food: 1
Service: 1
Locks on the bathrooms?
I'll eat somewhere else.
Atmosphere: 1
Food: 1
Service: 1
Non professional over the phone or even on the place. They don’t care about your order or anything else. No smiling, no appropriate communication! The quantity is small on some of the sandwiches, and when asking about it they just look at each other.
Food: 2
Service: 1
Restaurantji Recommends
I’m in the drive through for 25 minutes waiting no one infront of me ! If i didn’t pay I’d go !!! The service is alway terrible ! Thank god cook out is coming ! All i can recommend is to not go here ! Workers barely move nor care ! Beware !
Place is getting tired, employees aren’t service-oriented, tables are dirty and the management is asleep at the wheel.
Atmosphere: 2
Food: 2
Service: 2
I don't know what has happened tp this location, but the customer service is pitiful. It seems many people are having the same issue. The lady who took my oder was rude when I was at the drive thru. At the window, I had to ask for a spoon for my soup after I looked and checked for it in the bag. She handed it to me, I said thank you and she didn't speak back and slammed the window shut. Such a warm welcome and ending. $8.65 for soup and poor service?
Atmosphere: 1
Food: 2
Service: 1
Second time in 10 days an item is missing from our order placed in the drive thru. Called and the manager said they can’t do a partial refund for orders placed in the drive thru and that I should drive back to the store for the refund and a free pastry.
Atmosphere: 4
Food: 4
Service: 2
Usually don't post like this but this place is a mess. 40 minutes for 2 soup and sandwiches had to witness a drive thru guest coming into the building to complain that she's been in a parking place, or somewhere, waiting for her order for 45 minutes. Total chaos in the kitchen visible thru the window. Not understaffed, at least 4 cooks, maybe 5. Love Panera but will never return to this location.
Atmosphere: 2
Food: 4
Service: 1
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