Customer service was A+ “pizza” was not bad BUT portions are getting smaller by the day… it is insane how a personal pizza is now pretty much smaller than half of a slice . Come on Pizza Hut it is a ripoff
Atmosphere: 3
Food: 2
Service: 4
Adam Freeman
Food is ok for Pizza Hut. Service is non existent!
Atmosphere: 1
Food: 4
Service: 1
D. Lakes
The wait time is ridiculous even if you scheduled a pick up time. 2nd time this has happened. They also gave me the wrong order
Paul Pawlowski
Got mailer tried to use it and was told that the store wasnt accepting the coupon from the mailer. Tried calling store, they had a really horrible phone tree that rang multiple times, then sent to an ivr, then had to pick to talk to a store, then got hung up on by their phone system. Not a great start to the experience so I'll go elsewhere with my money.
Service: 1
Jeff Lintner
We ordered delivery. No one every knowed on the door per our instructions. They just left the pizza on the sidewalk out front.
Of course the cold pizza that had been outside so long was not eatable.
You may want to consider another option when ordering pizza.
Food: 1
Service: 1
brian brown
I don't usually leave poor reviews but this was a horrible experience. Food took over an hour from when the tracker said it was out for delivery to get to us when we are 8 minutes away from the restaurant. Food came to us ice cold and the boxes were crushed like someone had run over them. The chicken bites had absolutely no seasoning on it and the food was literally terrible, like 5 day old stale pizza. I was put on hold at the restaurant for over 20 minutes finally giving up and no calls were returned or emails to my reach out to customer service. We have so many pizza options in this area and I highly suggest going to any other one before giving coming here.
Food: 1
Service: 1
Nyambura Braxton
Food was quickly done, the staff was wonderful and made sure I was satisfied with my order. I will be coming back soon!
Atmosphere: 5
Food: 4
Service: 5
Chris Meck
Ordered here tonight only to be told once my wife came to pick up the order that they didn't have the breadsticks or cheesesticks we ordered due to Uber eats running a special causing them to sell so many there wasn't any. Then it changed to we have them but it will be a very very very long wait. Girl helping had an awful attitude and refused to get the manager at first. Manager finally came over and did nothing to try to make it right. Wasted a whole trip and left with no food. This pizza hut seems to have major management issues. You've been warned.
Atmosphere: 1
Food: 1
Service: 1
Sarah Koerber
I am bring generous by giving my this 1 star. The pizza I ordered was happy ultimate pepperoni and half cheese. They put all but 2 slices with pepperoni. Also my order had a second pizza which was supreme. They handed me an empty box on top of the other pizza. If I haven’t looked I would have walked out missing a pizza completely. They told me the supreme would be 5 more min. This place is very unorganized
Tiffany Drake
Maria smiled and presented with such grace and kindness. My pizza was cooked to perfection. She even inquired about how my day was going, as if she knew me well. That was a very lovely gesture that I truly appreciated. Maria, may God keep you!
I use the online app. This location usually has the order complete before the initial ETA. Easy in, easy out.
Atmosphere: 5
Food: 5
Service: 5
Kisha Perry
I have been to this Pizza several times and it has been something several times at this location in Wake Forest. They can never keep staff, they have a manager that’s overworked that is the cook, server and taking orders. They get your order incorrect because of the lack of staff. The last straw was for 2 weeks straight I have tried to order on Tuesdays the $2 Personal Pan Pizza and was told they are out of order because they had no personal pan pizza in stock😳 After I kept questioning the young person on the phone, she stated that they couldn’t take anymore orders for the $3 deal on Tuesdays. So Why Have The $2 Tuesday Special For The Personal Pan Pizza 🍕 🙄
Atmosphere: 1
Food: 1
Service: 1
Deriana Scott
Walked in to grab a pick up order and an employee in the back was standing in the back looking down at phone and when he seen me he looked up and looked at me and walked away to spot where I couldn’t see him. He didn’t even acknowledge me or greet me.
Katie Neal
Reasoning for my 1 star review is the value of our pizza. We ordered the cheesy bite pizza with extra sauce ON the pizza. Didn’t even get sauce on the side. This was the driest pizza I ever ate! The cardboard box probably tasted better. Very disappointed!
Customer service was A+ “pizza” was not bad BUT portions are getting smaller by the day… it is insane how a personal pizza is now pretty much smaller than half of a slice . Come on Pizza Hut it is a ripoff
Atmosphere: 3
Food: 2
Service: 4
Food is ok for Pizza Hut. Service is non existent!
Atmosphere: 1
Food: 4
Service: 1
The wait time is ridiculous even if you scheduled a pick up time. 2nd time this has happened. They also gave me the wrong order
Got mailer tried to use it and was told that the store wasnt accepting the coupon from the mailer. Tried calling store, they had a really horrible phone tree that rang multiple times, then sent to an ivr, then had to pick to talk to a store, then got hung up on by their phone system. Not a great start to the experience so I'll go elsewhere with my money.
Service: 1
We ordered delivery. No one every knowed on the door per our instructions. They just left the pizza on the sidewalk out front.
Of course the cold pizza that had been outside so long was not eatable.
You may want to consider another option when ordering pizza.
Food: 1
Service: 1
I don't usually leave poor reviews but this was a horrible experience. Food took over an hour from when the tracker said it was out for delivery to get to us when we are 8 minutes away from the restaurant. Food came to us ice cold and the boxes were crushed like someone had run over them. The chicken bites had absolutely no seasoning on it and the food was literally terrible, like 5 day old stale pizza. I was put on hold at the restaurant for over 20 minutes finally giving up and no calls were returned or emails to my reach out to customer service. We have so many pizza options in this area and I highly suggest going to any other one before giving coming here.
Food: 1
Service: 1
Food was quickly done, the staff was wonderful and made sure I was satisfied with my order. I will be coming back soon!
Atmosphere: 5
Food: 4
Service: 5
Ordered here tonight only to be told once my wife came to pick up the order that they didn't have the breadsticks or cheesesticks we ordered due to Uber eats running a special causing them to sell so many there wasn't any. Then it changed to we have them but it will be a very very very long wait. Girl helping had an awful attitude and refused to get the manager at first. Manager finally came over and did nothing to try to make it right. Wasted a whole trip and left with no food. This pizza hut seems to have major management issues. You've been warned.
Atmosphere: 1
Food: 1
Service: 1
I am bring generous by giving my this 1 star. The pizza I ordered was happy ultimate pepperoni and half cheese. They put all but 2 slices with pepperoni. Also my order had a second pizza which was supreme. They handed me an empty box on top of the other pizza. If I haven’t looked I would have walked out missing a pizza completely. They told me the supreme would be 5 more min. This place is very unorganized
Maria smiled and presented with such grace and kindness. My pizza was cooked to perfection. She even inquired about how my day was going, as if she knew me well. That was a very lovely gesture that I truly appreciated. Maria, may God keep you!
Food: 5
Service: 5
Restaurantji Recommends
I use the online app. This location usually has the order complete before the initial ETA. Easy in, easy out.
Atmosphere: 5
Food: 5
Service: 5
I have been to this Pizza several times and it has been something several times at this location in Wake Forest. They can never keep staff, they have a manager that’s overworked that is the cook, server and taking orders. They get your order incorrect because of the lack of staff. The last straw was for 2 weeks straight I have tried to order on Tuesdays the $2 Personal Pan Pizza and was told they are out of order because they had no personal pan pizza in stock😳 After I kept questioning the young person on the phone, she stated that they couldn’t take anymore orders for the $3 deal on Tuesdays. So Why Have The $2 Tuesday Special For The Personal Pan Pizza 🍕 🙄
Atmosphere: 1
Food: 1
Service: 1
Walked in to grab a pick up order and an employee in the back was standing in the back looking down at phone and when he seen me he looked up and looked at me and walked away to spot where I couldn’t see him. He didn’t even acknowledge me or greet me.
Reasoning for my 1 star review is the value of our pizza. We ordered the cheesy bite pizza with extra sauce ON the pizza. Didn’t even get sauce on the side. This was the driest pizza I ever ate! The cardboard box probably tasted better. Very disappointed!
Atmosphere: 3
Food: 1
Service: 5
Great!
Atmosphere: 5
Food: 5
Service: 5
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