Red Robin Gourmet Burgers and Brews

Sad to say it will be a long time before we go back. We have always enjoyed Red Robin in the past, so after taking our 9 month old to see the lights at hilridge we decided to go to RR for dinner. We arrived around 6:45 and were seated around 7:35 no problem. The waiter comes and asks for our drink orders we all knew what we wanted so we also placed our food order. Unfortunately by 8:00 we still had not even been served our drinks . I got up and went to the kitchen and asked for some help when a kind lady asked where we were seated I watched her go tell our waiter the problem and his face said it all, he had forgotten about us! Ok no big deal 10 min later he comes to our table with 3 drinks there were four of us. So he ask my dad what was he drinking , my dad said Red Oak, the waiter says Diet Coke? My dad raises his voice and says no Red OAK. The waiter is visibly taken back and then walks away. 10 min later he then proceeds to come back with a Diet Coke! My dad is like no I didnt order that I said Red Oak it’s a beer . My mom trying to help gets up and goes over to the waiter and says hey let me help you and they walk over to the bar together and get my dads drink . In the mean time before our food comes out my 9 month old is getting restless in his high chair so I take him out and in excitement he accidentally nocks my drink over . We quickly scramble to get napkins and clean everything up. The waiter comes with food doesn’t offer any refills or new napkins just walks away. We all had burgers and fries and there were about 8-10 fries on each plate . The waiter never once came back to our table . By 8:45 I pulled the consol over and paid. He then came over as we were standing up to leave to ask if we needed anything else?

I couldn’t leave this entire thing on the review because it limited characters but I have honestly never been so disappointed in service before. I understand being short staffed or overwhelmed or the grill being backed up but we never once got an apology or explanation.
Sadly can’t recommend anymore until they fix their staffing issues

Atmosphere: 4

Food: 3

Service: 1

Food is always good but our service has been mixed over the years. Sometimes outstanding and sometimes terrible. My kids love the food though so we keep coming back.

Atmosphere: 4

Food: 5

Service: 3

Servers were short handed and never stopped working, food came in a timely manner and beers never went empty. Our server Branda did an excellent job covering tables and managing the place well.

Atmosphere: 3

Food: 4

Service: 5

No line to be seated. Appetizers and dessert were great. Burger was filling. Recommend the healthy side instead of fries. 🍟

Atmosphere: 5

Food: 5

Service: 5

One star. Will never visit this location. Willing to spend more money on somewhere where treat customers better. Sorry for those hard workers here.

Atmosphere: 3

Food: 3

Service: 1

I eat here at this Red Robin location often. Loyalty program is awesome. The burgers and bottomless fries are always great tasting. This location has very happy, kind and helpful staff that checks in on you. Managers come around to ask how you are doing and how the food is. That's great service. Every visit they always go out the to make sure you are treated right and your food is what you expect. Knowledgeable and trained on ingredients and they have a Gluten free bun that tastes very good . Only had one issue ever out of all my visits to this location and it was handled with outstanding service and care. This location is run like a business should be run and you won't be disappointed here.

Asked us what flavor fries we wanted that came with the burgers, then changed us $4 a piece for the fries because they sprinkled a tiny bit of garlic on each. It also took them about 50mins to cook 2 burgers even though the restaurant was mostly empty.

Atmosphere: 3

Food: 2

Service: 2

Service was very slow. We never got the unlimited fries.

Atmosphere: 2

Food: 4

Service: 2

Good food and prices...I have for years give 5, and had no bad experiences, until today. Our server was rude, slow, and belligerent. I brought it up with the manager she said she was sorry, and made no other attempt to address the worse service I have had in 50 years... It was a shame. The best food in the world can't make up for a server who is hateful and demeaning to you...I may try again to see if it is addressed, but to be honest, I am not sure I am ok with taking the risk.

Atmosphere: 5

Food: 5

Service: 1

Delicious as always nothing has changed since I first encountered a red robins in Charlotte NC. I worked at the hotel back then that the training crew members stayed. It was delicious then and now I just moved up to the triad area and I found one close to me and I will be dining there more often.

Atmosphere: 5

Food: 5

Service: 5

Went Sunday, did not seem very busy, a lot of empty tables, but still.waited about ten minutes. Appetizers came quickly, as did the main course, food was delicious. Not sure if they have a staffing problem, three tables in our area were full of plates etc from previous customers. Had to ask for my side salad, after the meal came. Server was polite, and she did a great job. So I knocked down the stars because, it just had a weird atmosphere. I could see if they were slammed packed, but it wasn't even like that!

Atmosphere: 3

Food: 5

Service: 4

Great place for burgers and fries and Pizza!
Can’t wait for the pizza to be back as currently we can’t order it!

Atmosphere: 5

Food: 5

Service: 5

Their pizza oven was out which was the whole reason we came. So disappointing. Not many menu options to do.

Atmosphere: 2

Food: 1

Service: 2

The Worst red robin location I've been too the food has went downhill the service has went downhill and the management there isn't great either I personally witnessed that when me and my wife ate there the manager yelling at the employees and the delivery service is the worst I recommend don't eat at this location or order from them

Atmosphere: 1

Food: 1

Service: 1

Delicious!

Atmosphere: 5

Food: 5

Service: 5