Normally, I have gotten great customer service when ordering and paying at Dairy Depot. Tonight, that was not the case with *Juliana who identified herself as a manager at the drive-thru window.Long story short, you can't substitute or remove any items from the basic banana split and the manager adds additional charges to your bill, without notifying you or asking you, even though you've ordered the same thing 10 other times without being charged additional fees!!I asked to substitute the chocolate syrup for pineapple on my banana split. I was told by Juliana that I can not substitute the toppings on the banana split which is considered a 'specialty sundae'. I then asked for NO chocolate syrup at all and Juliana tells me that they can't make alterations AT ALL on the banana split either!After going back and forth about no chocolate on the banana split, as I was about to cancel the whole order, Juliana says, she can get 'hit' the no chocolate button this time! At this point, I should have just driven off and gone to another ice cream establishment for my kids.Ive never been anywhere where you can't take off a topping on an item, unless of course its "pre-made" or already baked/cooked into the item. Thats most definitely not the case with a plain ole, basic banana split priced at $7.25 without tax and with the basic, regular toppings on it!! Ridiculous!I get to the drive-thru window, pay with a card, thinking the cost was higher than usual because of the banana split (that Ive never ordered before). While waiting for all of my orders, I check my emailed receipt and see an extra $1.20 charge labeled "extra candy x 2". I ask Juliana what the charge was for and she says it was for the 2 additional slushie flavors mixed in my son's slushie. Again ridiculous and it does not mention that on the menu!!I tell her as many times that I've been there, I've never been charged extra to mix the slushie flavors (all my receipts are automatically emailed). Juliana tells me its because they train alot of teenagers and the teenagers may not know to charge. Well, I inform Juliana that she did not disclose that it would be an extra charge for mixing flavors before charging me. Juliana literally told me its an "implied" charge!!Instead of becoming even more frustrated, I asked if there was anyone else I could talk with. Of course there wasn't, she also said the next person to talk to was the owner and I can drop by tomorrow to see if they're there, but can't tell me when.There was a young boy working who also was slightly unprofessional while Juliana was speaking with me trying to whisper to Juliana I assume some lie for her to tell me so I can get going but Juliana did handle that well and he went on his way as he should have.All in all, I'm really disappointed and not at all interested in having them occur again. Looking for a new spot since the weather is breaking. Cause getting a banana split with no chocolate and mixing flavors in a slushie is not worth the headache or time. The banana split was not good either, even with no chocolate. Dairy Queen's banana splits taste alot better, and does not come with the hassle of getting it fixed the way YOU like!
Atmosphere: 1
Food: 3
Service: 1
Brianna Eldridge
it's a cute little shop. the ice cream is delicious there's a lot of add ins. definitely recommend ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Floats, Birthday Cake
Lauren
Great spot for soft serve
IL PADRE
Love this place, we found this about a month ago and finally went... So many options it's awesome...
Atmosphere: 5
Food: 5
Service: 5
Mohamed Hassan
Very nice place with a good quality.
Atmosphere: 5
Food: 5
Service: 5
M Woodville
Rude teenagers running the place! Unfortunately teenagers seem to be running the place, while ordering one girl acted as though I was wasting her time and she had better things to do, extremely unprofessional. All our orders were sloppy and undesirable to eat. The sundae was 80% whipped cream and 20% ice cream. The milkshake wasn't full in the cup. When we asked for napkins because none were given with our oders, we again were met with distain from the same girl and then she hands us some balled up napkins and rolled her eyes.
Aaron Bryan
Always a great experience here always supper nice and really polite and ice cream is the
Atmosphere: 5
Service: 5
Recommended dishes: Medium Chocolate Vanilla Twist, Sundaes
Frank Johnston
Always a great ice cream place. Always!!!
Atmosphere: 5
Food: 5
Service: 5
Olivia Smith
The ice cream is so good every time!!! Also shout-out to the manager Juliana for top notch customer service!
Atmosphere: 5
Food: 5
Service: 5
Calvin D.
Went to dairy depot as a family this past week. My kids ordered ice cream cones and I ordered the birthday cake train wreck. No one in the drive through line and service was quick. Portions are huge and very affordable. And the taste...man it was incredible. I think I found my new favorite ice cream shop in Wake Forest. We will certainly return.
Best ice cream in Raleigh. It's a drive-thru service only.
Food: 5
Service: 5
Angela Perry
Dairy Depot is, hands down, the best ice cream shop in the area! Their selection is huge, their service is friendly, and the ice cream is DELISH! We love the Train Wrecks and can't get enough of their Pecan Pie seasonal treat. They are conveniently located and are the most reasonably priced ice cream shop I have ever visited. It is so hard to drive by The Dairy Depot and not stop in for a delicious treat!
Atmosphere: 5
Food: 5
Service: 5
Sydney O.
One of the only places to get soft serve chocolate ice cream in the metro! Super fast and friendly staff! Cute holiday themed sweets!
James Lalik, KW Raleigh
Dairy Depot creates some delicious ice cream treats. Try the Banana Split!
William B.
I'm here to honesty they got good service, but the flavors are not the same. Our Hazel and the other they gave me was just some taste like maple syrup. Why am I even wrapping right now there's no reason to be gonna start talking so fast and there's no reason I'm even talking so fast but I only got 30 seconds to make this review that I'm gonna make it last , I'm dropping some while I'm not jumping for this business. They said that their fevers are not what they say so be careful I'm not gonna auto correct this message. Have a great day. Jesus loves you. God bless.
Normally, I have gotten great customer service when ordering and paying at Dairy Depot. Tonight, that was not the case with *Juliana who identified herself as a manager at the drive-thru window.Long story short, you can't substitute or remove any items from the basic banana split and the manager adds additional charges to your bill, without notifying you or asking you, even though you've ordered the same thing 10 other times without being charged additional fees!!I asked to substitute the chocolate syrup for pineapple on my banana split. I was told by Juliana that I can not substitute the toppings on the banana split which is considered a 'specialty sundae'. I then asked for NO chocolate syrup at all and Juliana tells me that they can't make alterations AT ALL on the banana split either!After going back and forth about no chocolate on the banana split, as I was about to cancel the whole order, Juliana says, she can get 'hit' the no chocolate button this time! At this point, I should have just driven off and gone to another ice cream establishment for my kids.Ive never been anywhere where you can't take off a topping on an item, unless of course its "pre-made" or already baked/cooked into the item. Thats most definitely not the case with a plain ole, basic banana split priced at $7.25 without tax and with the basic, regular toppings on it!! Ridiculous!I get to the drive-thru window, pay with a card, thinking the cost was higher than usual because of the banana split (that Ive never ordered before). While waiting for all of my orders, I check my emailed receipt and see an extra $1.20 charge labeled "extra candy x 2". I ask Juliana what the charge was for and she says it was for the 2 additional slushie flavors mixed in my son's slushie. Again ridiculous and it does not mention that on the menu!!I tell her as many times that I've been there, I've never been charged extra to mix the slushie flavors (all my receipts are automatically emailed). Juliana tells me its because they train alot of teenagers and the teenagers may not know to charge. Well, I inform Juliana that she did not disclose that it would be an extra charge for mixing flavors before charging me. Juliana literally told me its an "implied" charge!!Instead of becoming even more frustrated, I asked if there was anyone else I could talk with. Of course there wasn't, she also said the next person to talk to was the owner and I can drop by tomorrow to see if they're there, but can't tell me when.There was a young boy working who also was slightly unprofessional while Juliana was speaking with me trying to whisper to Juliana I assume some lie for her to tell me so I can get going but Juliana did handle that well and he went on his way as he should have.All in all, I'm really disappointed and not at all interested in having them occur again. Looking for a new spot since the weather is breaking. Cause getting a banana split with no chocolate and mixing flavors in a slushie is not worth the headache or time. The banana split was not good either, even with no chocolate. Dairy Queen's banana splits taste alot better, and does not come with the hassle of getting it fixed the way YOU like!
Atmosphere: 1
Food: 3
Service: 1
it's a cute little shop. the ice cream is delicious there's a lot of add ins. definitely recommend ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Floats, Birthday Cake
Great spot for soft serve
Love this place, we found this about a month ago and finally went... So many options it's awesome...
Atmosphere: 5
Food: 5
Service: 5
Very nice place with a good quality.
Atmosphere: 5
Food: 5
Service: 5
Rude teenagers running the place! Unfortunately teenagers seem to be running the place, while ordering one girl acted as though I was wasting her time and she had better things to do, extremely unprofessional. All our orders were sloppy and undesirable to eat. The sundae was 80% whipped cream and 20% ice cream. The milkshake wasn't full in the cup. When we asked for napkins because none were given with our oders, we again were met with distain from the same girl and then she hands us some balled up napkins and rolled her eyes.
Always a great experience here always supper nice and really polite and ice cream is the
Atmosphere: 5
Service: 5
Recommended dishes: Medium Chocolate Vanilla Twist, Sundaes
Always a great ice cream place. Always!!!
Atmosphere: 5
Food: 5
Service: 5
The ice cream is so good every time!!! Also shout-out to the manager Juliana for top notch customer service!
Atmosphere: 5
Food: 5
Service: 5
Went to dairy depot as a family this past week. My kids ordered ice cream cones and I ordered the birthday cake train wreck. No one in the drive through line and service was quick. Portions are huge and very affordable. And the taste...man it was incredible. I think I found my new favorite ice cream shop in Wake Forest. We will certainly return.
Restaurantji Recommends
Best ice cream in Raleigh. It's a drive-thru service only.
Food: 5
Service: 5
Dairy Depot is, hands down, the best ice cream shop in the area! Their selection is huge, their service is friendly, and the ice cream is DELISH! We love the Train Wrecks and can't get enough of their Pecan Pie seasonal treat. They are conveniently located and are the most reasonably priced ice cream shop I have ever visited. It is so hard to drive by The Dairy Depot and not stop in for a delicious treat!
Atmosphere: 5
Food: 5
Service: 5
One of the only places to get soft serve chocolate ice cream in the metro! Super fast and friendly staff! Cute holiday themed sweets!
Dairy Depot creates some delicious ice cream treats. Try the Banana Split!
I'm here to honesty they got good service, but the flavors are not the same. Our Hazel and the other they gave me was just some taste like maple syrup. Why am I even wrapping right now there's no reason to be gonna start talking so fast and there's no reason I'm even talking so fast but I only got 30 seconds to make this review that I'm gonna make it last , I'm dropping some while I'm not jumping for this business. They said that their fevers are not what they say so be careful I'm not gonna auto correct this message. Have a great day. Jesus loves you. God bless.