Got there a few minutes after 11 only to be told they're closed. Why does Google say you're open till 1??
Atmosphere: 1
Food: 1
Service: 1
Amy Sprague
it's sad that the 321 N Cedar Bluff Rd, Knoxville, TN 37923 location is the WORST location possible. $17.46 and we would have gotten more and better food from a McDonald's happy meal. on to of the chicken being gray inside the breeding and gray an off taste
James Moreland
Always friendly staff and great food sometimes there is a line but they keep it moving pretty quickly would definitely recommend eating there only downside no inside seating to eat
Atmosphere: 5
Food: 5
Service: 5
christian richardson
Amazing 9/10 timea
Atmosphere: 5
Food: 5
Service: 5
James Pohl
Newport News store. Wife and I are out on a date night and go to the drive thru for milkshakes. Listening to the voice a guy is taking my order and after mentioning the first item he stops and says is that all. Basically I’m interrupted then a lady takes over so I start the order from scratch and she to interrupts me before I can even finish mentioning the first item so again I start the ordering from scratch and I ask her to let me finish speaking and wouldn’t let me. I did make it known by changing the tone of my voice that I was not happy with her interrupting me. Also they must have done something with their headsets while I was at the order screen because a loud noise came from the ordering screen and now I have pain in my left ear because the noise was too loud. As we proceeded to the window we picked up our milkshakes and paid for them. We were only given straws and no spoons for our milkshakes. Not sure if it was deliberate or if the store was out of stock on spoons but that made our date night less enjoyable since we had to use our straws as spoons on fresh frozen milkshakes. Il still go to cookout but not the Newport News location until the female employee improves her attitude towards customers.
Lori Caudle
I absolutely love the customer service, products, easy of ordering, & the eggnog milkshakes in December. Nothing says Christmas like a cookout eggnog milkshake. There is nothing I'd rather have. The service also it so nice to receive. Thank you cookout for your exceptional, valuable, customer service. Especially in walkertown.
Atmosphere: 5
Food: 5
Service: 5
Lisa Maldonado
Half the time you may get a correct order. I don’t want cheese & mustard on my burger and they put cheese & mustard. Even checking with them 3 times at the drive-thru doesn’t help, because they show they don’t care. Speaker system sucks. They talk too fast and take the order too fast. Maybe if they slow down a bit, they’ll get our orders right.
Jo C. M. Cager
I just visited the Cookout on Reynolda Road, Winston Salem, NC My order was received fresh and quick. I open my box to discover I did not have seasoning on my fries so I asked the young lady (African American with dreads) could I get some seasoning salt (she rolled her eye) she asked for my tray back but I asked could you put it in the packet. She then went to the back to fix the seasoning salt and again when she hand it back rolled her eyes before I could say Thank you she mumbled something and walked away. This customer service is not acceptable and to have an attitude at 11 am in the morning then she should not be working.
destiny gresham
burgers were so burnt couldn’t even chew them
Service: 3
Brandon McCora
Love eating here. The food is delicious. The service is great.
Got there a few minutes after 11 only to be told they're closed. Why does Google say you're open till 1??
Atmosphere: 1
Food: 1
Service: 1
it's sad that the 321 N Cedar Bluff Rd, Knoxville, TN 37923 location is the WORST location possible. $17.46 and we would have gotten more and better food from a McDonald's happy meal. on to of the chicken being gray inside the breeding and gray an off taste
Always friendly staff and great food sometimes there is a line but they keep it moving pretty quickly would definitely recommend eating there only downside no inside seating to eat
Atmosphere: 5
Food: 5
Service: 5
Amazing 9/10 timea
Atmosphere: 5
Food: 5
Service: 5
Newport News store. Wife and I are out on a date night and go to the drive thru for milkshakes. Listening to the voice a guy is taking my order and after mentioning the first item he stops and says is that all. Basically I’m interrupted then a lady takes over so I start the order from scratch and she to interrupts me before I can even finish mentioning the first item so again I start the ordering from scratch and I ask her to let me finish speaking and wouldn’t let me. I did make it known by changing the tone of my voice that I was not happy with her interrupting me. Also they must have done something with their headsets while I was at the order screen because a loud noise came from the ordering screen and now I have pain in my left ear because the noise was too loud. As we proceeded to the window we picked up our milkshakes and paid for them. We were only given straws and no spoons for our milkshakes. Not sure if it was deliberate or if the store was out of stock on spoons but that made our date night less enjoyable since we had to use our straws as spoons on fresh frozen milkshakes. Il still go to cookout but not the Newport News location until the female employee improves her attitude towards customers.
I absolutely love the customer service, products, easy of ordering, & the eggnog milkshakes in December. Nothing says Christmas like a cookout eggnog milkshake. There is nothing I'd rather have. The service also it so nice to receive. Thank you cookout for your exceptional, valuable, customer service. Especially in walkertown.
Atmosphere: 5
Food: 5
Service: 5
Half the time you may get a correct order. I don’t want cheese & mustard on my burger and they put cheese & mustard. Even checking with them 3 times at the drive-thru doesn’t help, because they show they don’t care. Speaker system sucks. They talk too fast and take the order too fast. Maybe if they slow down a bit, they’ll get our orders right.
I just visited the Cookout on Reynolda Road, Winston Salem, NC My order was received fresh and quick. I open my box to discover I did not have seasoning on my fries so I asked the young lady (African American with dreads) could I get some seasoning salt (she rolled her eye) she asked for my tray back but I asked could you put it in the packet. She then went to the back to fix the seasoning salt and again when she hand it back rolled her eyes before I could say Thank you she mumbled something and walked away. This customer service is not acceptable and to have an attitude at 11 am in the morning then she should not be working.
burgers were so burnt couldn’t even chew them
Service: 3
Love eating here. The food is delicious. The service is great.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Ordered a cappuccino shake and a pumpkin pie shake. Received a banana and a reese cup. How does that happen?
Atmosphere: 2
Food: 1
Service: 2
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Atmosphere: 5
Food: 5
Service: 5
They be take my order wrong already 2 times
chicken sandwich was BLAND
Atmosphere: 3
Food: 3
Service: 3
Always something missing from the order
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