This place sucks it's supposed to be fast food it take for the 40 minutes to get two orders employees sucks
Nate Johnson
It was a good run. Fire everyone. Time to start over and get new employees, starting from the top.
Forcing customers to pull over for a Bo-berry biscuit and forgetting about said order until the customer walks in is ridiculous. They have an AI bot taking orders, but that savings can’t pay for people who give a crap about customer support.
Never any Bo rounds here. Never anybody behind the counter. The list goes on..
Atmosphere: 1
Food: 3
Service: 1
Sofie
Didn’t get her name but the girl working at the window with dark poofy hair and big lashes has the worst attitude. The service was horrible, she had no manners, and her tone was unprofessional. The place was not busy at all so there was no reason for an attitude to be given out and lashed onto those in the drive thru. The girl needs to learn how to control her anger or take it elsewhere.
Atmosphere: 2
Food: 3
Service: 1
Pam A
Every time we go through the drive through our order is never right. The food is over done and the just don't get the order right. Ever. It used to be a nice place to go.
Atmosphere: 2
Food: 2
Service: 2
EMILY LeClair
Staff is rude, aggressive and has no business in customer service. My order was wrong and instead of apologizing and correcting they were rude and said I was wrong. After I proved to them my order was incorrect no apology just more attitude. Food was cold and not worth the trip. Will never go back.
Atmosphere: 1
Food: 1
Service: 1
LINA LONDONO
The people who work here don’t do a good job; something is always missing from the order, and the Curbside service is terrible. I arrived at the parking lot, and they never brought the food to my car. I had to get out and go inside, and when I asked why they didn’t come out with my food, they told me they were a bit busy. I was the only person waiting outside, there was no one in the drive-thru, and it was empty inside. Very poor service.
Atmosphere: 1
Food: 2
Service: 1
Austin Gamble
Awful Experience at Bojangles in Waxhaw, NC – Avoid at All Costs!
I thought Bojangles would be a quick stop, but this place proved to be anything but. I went inside to order two simple meals and ended up waiting over 20 minutes! Even after all that time, no one seemed to care. When I finally spoke up, mentioning how long I’d been waiting, one of the workers in the back had the nerve to mock me. Instead of addressing the issue, they laughed – showing absolutely zero respect for the fact that I’d been standing around waiting for basic service.
As if the wait time and disrespect weren’t bad enough, the entire restaurant was disgusting. The floors looked like they hadn’t been mopped in days, and the tables and booths were filthy. I asked one of the workers for a napkin so I could at least try to wipe off the booth myself. Incredibly, he reached down into a questionable-looking bucket and handed me a soaking wet, dirty rag! It was dripping all over the counter, the computer, and even the card reader. He actually had the audacity to say, “Just throw it away when you’re done.” Are you kidding me?
It’s clear they’re either massively short-staffed or completely lacking in management – maybe both. No one here seems to care about basic cleanliness, respect, or customer service. Waiting 20 minutes for fast food is one thing, but to be treated like an inconvenience and handed a dripping rag to “clean” my booth is a whole new level of unprofessionalism.
If you value your time, your patience, and basic cleanliness, avoid this Bojangles like the plague. It’s not worth the hassle or the attitude!
Atmosphere: 1
Food: 1
Service: 1
kyan
They messed up order. Asked for crispy plain chicken with fries. I got a chicken drenched in mystery sauce and a side of beans? Waste of money :(
Atmosphere: 1
Food: 1
Service: 1
mr. pretzel
We were not given everything we ordered after being reassured multiple times it was in the box. This was not the first time we weren't given everything we ordered it's happened numerous times. We decided to go back for sauces we weren't given to be told that we needed to pay 40 cents for the sauces they forgot to give us or were too lazy to give us. We told the employee that we weren't given our sauces and we found it wrong to charge us for something we were not initially given when we told this to the employee she replied with "that's not my problem that has nothing to do with me" the workers here do not care about their customers whatsoever and we will never be back.
Atmosphere: 3
Food: 4
Service: 1
Chris Wendt
What are my favorite fast food restaurants. Fried chicken is one of a kind and it was cooked to perfection.
I do want to also point out that the service staff has been so much better last couple weeks, possibly even months.
So much more personable and friendly and extremely caring .
Management you’re doing a really really good job. Keep up the good work.
Parking: Parking is a little tight but not horrible. If you’re pulling a truck or trailer have large vehicles, I would be just a little bit more aware when visiting.
I had to stand in line again because they missed one of my orders, and instead of an apology, they had the audacity to get angry at me. After that, I didn’t go back for months. Unfortunately, I had to go again recently, but their service was still as rude as ever, so I just walked out. Even if they offered me something for free, I’d never go back. It’s a place where you leave feeling worse after spending your own money.
Heath Weatherford
I've always had a pleasant experience here. Definitely one of the better Bojangles around.
Atmosphere: 4
Food: 4
Service: 5
Dan Sitter
Staff is the epitome of rude, inconsiderate, jerks. Staff are managed so poorly. Oh don't get me started on the manager! How this place is open?! Corporate needs to step in and step it the heck up! I wait d 30 min for 3 biscuits just to yelled at when I checked my order before leaving. "OH IT'S RIGHT!!" Won't be returning. McDonalds is so much better. Go anywhere but here.
Atmosphere: 1
Food: 2
Service: 1
James Plyler
My tea had no sugar, my fries had no seasoning and my supremes had more breading than chicken. This was a horrible visit for lunch customer service non existing!
Atmosphere: 1
Food: 1
Service: 1
ganny Kesseen
5 supreme and 1 large fry only no drink !!! 16.00 need i say more?
This place sucks it's supposed to be fast food it take for the 40 minutes to get two orders employees sucks
It was a good run. Fire everyone. Time to start over and get new employees, starting from the top.
Forcing customers to pull over for a Bo-berry biscuit and forgetting about said order until the customer walks in is ridiculous. They have an AI bot taking orders, but that savings can’t pay for people who give a crap about customer support.
Never any Bo rounds here. Never anybody behind the counter. The list goes on..
Atmosphere: 1
Food: 3
Service: 1
Didn’t get her name but the girl working at the window with dark poofy hair and big lashes has the worst attitude. The service was horrible, she had no manners, and her tone was unprofessional. The place was not busy at all so there was no reason for an attitude to be given out and lashed onto those in the drive thru. The girl needs to learn how to control her anger or take it elsewhere.
Atmosphere: 2
Food: 3
Service: 1
Every time we go through the drive through our order is never right. The food is over done and the just don't get the order right. Ever. It used to be a nice place to go.
Atmosphere: 2
Food: 2
Service: 2
Staff is rude, aggressive and has no business in customer service. My order was wrong and instead of apologizing and correcting they were rude and said I was wrong. After I proved to them my order was incorrect no apology just more attitude. Food was cold and not worth the trip. Will never go back.
Atmosphere: 1
Food: 1
Service: 1
The people who work here don’t do a good job; something is always missing from the order, and the Curbside service is terrible. I arrived at the parking lot, and they never brought the food to my car. I had to get out and go inside, and when I asked why they didn’t come out with my food, they told me they were a bit busy. I was the only person waiting outside, there was no one in the drive-thru, and it was empty inside. Very poor service.
Atmosphere: 1
Food: 2
Service: 1
Awful Experience at Bojangles in Waxhaw, NC – Avoid at All Costs!
I thought Bojangles would be a quick stop, but this place proved to be anything but. I went inside to order two simple meals and ended up waiting over 20 minutes! Even after all that time, no one seemed to care. When I finally spoke up, mentioning how long I’d been waiting, one of the workers in the back had the nerve to mock me. Instead of addressing the issue, they laughed – showing absolutely zero respect for the fact that I’d been standing around waiting for basic service.
As if the wait time and disrespect weren’t bad enough, the entire restaurant was disgusting. The floors looked like they hadn’t been mopped in days, and the tables and booths were filthy. I asked one of the workers for a napkin so I could at least try to wipe off the booth myself. Incredibly, he reached down into a questionable-looking bucket and handed me a soaking wet, dirty rag! It was dripping all over the counter, the computer, and even the card reader. He actually had the audacity to say, “Just throw it away when you’re done.” Are you kidding me?
It’s clear they’re either massively short-staffed or completely lacking in management – maybe both. No one here seems to care about basic cleanliness, respect, or customer service. Waiting 20 minutes for fast food is one thing, but to be treated like an inconvenience and handed a dripping rag to “clean” my booth is a whole new level of unprofessionalism.
If you value your time, your patience, and basic cleanliness, avoid this Bojangles like the plague. It’s not worth the hassle or the attitude!
Atmosphere: 1
Food: 1
Service: 1
They messed up order. Asked for crispy plain chicken with fries. I got a chicken drenched in mystery sauce and a side of beans? Waste of money :(
Atmosphere: 1
Food: 1
Service: 1
We were not given everything we ordered after being reassured multiple times it was in the box. This was not the first time we weren't given everything we ordered it's happened numerous times. We decided to go back for sauces we weren't given to be told that we needed to pay 40 cents for the sauces they forgot to give us or were too lazy to give us. We told the employee that we weren't given our sauces and we found it wrong to charge us for something we were not initially given when we told this to the employee she replied with "that's not my problem that has nothing to do with me" the workers here do not care about their customers whatsoever and we will never be back.
Atmosphere: 3
Food: 4
Service: 1
What are my favorite fast food restaurants. Fried chicken is one of a kind and it was cooked to perfection.
I do want to also point out that the service staff has been so much better last couple weeks, possibly even months.
So much more personable and friendly and extremely caring .
Management you’re doing a really really good job. Keep up the good work.
Parking: Parking is a little tight but not horrible. If you’re pulling a truck or trailer have large vehicles, I would be just a little bit more aware when visiting.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bo Fries, Cole Slaw
Restaurantji Recommends
I had to stand in line again because they missed one of my orders, and instead of an apology, they had the audacity to get angry at me. After that, I didn’t go back for months. Unfortunately, I had to go again recently, but their service was still as rude as ever, so I just walked out. Even if they offered me something for free, I’d never go back. It’s a place where you leave feeling worse after spending your own money.
I've always had a pleasant experience here. Definitely one of the better Bojangles around.
Atmosphere: 4
Food: 4
Service: 5
Staff is the epitome of rude, inconsiderate, jerks. Staff are managed so poorly. Oh don't get me started on the manager! How this place is open?! Corporate needs to step in and step it the heck up! I wait d 30 min for 3 biscuits just to yelled at when I checked my order before leaving. "OH IT'S RIGHT!!" Won't be returning. McDonalds is so much better. Go anywhere but here.
Atmosphere: 1
Food: 2
Service: 1
My tea had no sugar, my fries had no seasoning and my supremes had more breading than chicken. This was a horrible visit for lunch customer service non existing!
Atmosphere: 1
Food: 1
Service: 1
5 supreme and 1 large fry only no drink !!! 16.00 need i say more?
Loading...