I recall a time when the in-store donuts were freshly prepared, and their quality was exceptional. Recently, I purchased a maple frosted donut, and after a single bite, I found the taste and texture unsatisfactory, resembling cardboard rather than the light and fluffy consistency I remember. While I acknowledge that recipes can evolve, the shift in quality is notable. Despite this, we continue to patronize the establishment.
Atmosphere: 3
Food: 1
Service: 4
Tamia Ishmell
When I need my fix of a sweet treat this is always the go-to. They always take care of me 🥰
Atmosphere: 5
Food: 5
Service: 5
H Squared (H2)
My kids and I had a very unpleasant experience at this Dunkin’ in Waxhaw. From the moment we drove up, the manager was rude, which immediately set the tone for the rest of our visit. Unfortunately, the staff followed that same example with poor service and an unwelcoming attitude.
A visit to Dunkin’ should be quick, friendly, and family-friendly, but this location fell far short of that. I hope corporate takes notice and provides better training, because customers deserve respect and basic courtesy.
Atmosphere: 1
Food: 3
Service: 1
asdasdasd
The service at this place was really fast. I got there around 9am and I got everything and left around 9:15. The asian girl at the front was a really good barista.
Atmosphere: 5
Food: 5
Service: 5
Chris Harley
Extremely unprofessional. I walked in and said hey how are you doing and the young lady behind the counter says…. What’s up… i asked for 1/2 dozen donuts she brings the box back with the bottom covered in sticky gunk while noticing it and still hands it too me which I had to clean before leaving. This will be my last time at Dunken
Sonia Dhar
Shelby was amazing ❤️❤️
lindsay wellford
I love when you can see your drinks sitting on the counter at the drive through and the employees are walking around doing any other task but take your money. When I tryed getting their attention after some time sitting there the girl with the blue hair very rudely snapped at me saying we still have to pay… OBVIOUSLY? This has happened many times. Where is the management. You let girls who don’t even drive run a store by themselves. The best part is when you ask for a manager no one responds or does that task. It’s really not that hard to be polite.
Atmosphere: 1
Food: 1
Service: 1
Leigh Anne Bedingfield
I had to come back because they left out some donut holes in a package. They were going to give me another 10 count Which was very kind. However, Handed me an assortment. I asked If I could get just chocolate and glazed. When they handed the order to me, I actually apologized they had to waste some donuts and the manager just handed me the box and walked away. I stopped her and asked that she acknowledge customers. She said that she speak to me but she did not I watched her mouth. She handed it to me, did not look me in the eye and walked away. And I was actually apologizing for wasting donuts. This is not good service, especially from a manager. You look customers in the eye and you speak to them.
Atmosphere: 3
Food: 4
Service: 1
Shaniah Taylor
Candice and faith were super sweet and made my trip there go by quick and smooth. Very great workers and service. 10/10
Food: 5
Service: 5
sandra ballardini
When you order an egg and cheese you would expect it to be a little hotter than just warm. AND the English muffin was practically mush.
The employees are miserable and it shows. Management isn’t much better. Got our order wrong and they were awful about it instead of fixing it.
Atmosphere: 1
Food: 1
Service: 1
Timothy Rorabeck
Do you like hot coffee? You have a 50/50 chance of getting it. Do you like hot food? You have a 15% chance of getting it. Do you like dealing with extremely rude individuals? You have a 90% chance of that happening. I've gone to this location 20 plus times, when in a rush, this past year. Save yourself from a terrible atmosphere and go to any of the other coffee places around Waxhaw. No matter how much of a rush you're in, it's not worth it.
Atmosphere: 1
Food: 2
Service: 1
Jason Scott
Terrible service most of the time and the coffee is middle of the road especially for the price. One time I even saw a guy almost running into the drive through line flipping customers off. what the hell is wrong with our country
Atmosphere: 1
Food: 2
Service: 1
Kirk Watters
Worst facility I’ve ever been to. Management is terrible if that’s what they are and the staff is awful , not friendly at all don’t know common words like thank you and your welcome . Prices keep going up and half the time they’re out of things by 930am including yes donuts .. last year they had a good run but all those people are gone so now it’s just terrible !!!
I recall a time when the in-store donuts were freshly prepared, and their quality was exceptional. Recently, I purchased a maple frosted donut, and after a single bite, I found the taste and texture unsatisfactory, resembling cardboard rather than the light and fluffy consistency I remember. While I acknowledge that recipes can evolve, the shift in quality is notable. Despite this, we continue to patronize the establishment.
Atmosphere: 3
Food: 1
Service: 4
When I need my fix of a sweet treat this is always the go-to. They always take care of me 🥰
Atmosphere: 5
Food: 5
Service: 5
My kids and I had a very unpleasant experience at this Dunkin’ in Waxhaw. From the moment we drove up, the manager was rude, which immediately set the tone for the rest of our visit. Unfortunately, the staff followed that same example with poor service and an unwelcoming attitude.
A visit to Dunkin’ should be quick, friendly, and family-friendly, but this location fell far short of that. I hope corporate takes notice and provides better training, because customers deserve respect and basic courtesy.
Atmosphere: 1
Food: 3
Service: 1
The service at this place was really fast. I got there around 9am and I got everything and left around 9:15. The asian girl at the front was a really good barista.
Atmosphere: 5
Food: 5
Service: 5
Extremely unprofessional. I walked in and said hey how are you doing and the young lady behind the counter says…. What’s up… i asked for 1/2 dozen donuts she brings the box back with the bottom covered in sticky gunk while noticing it and still hands it too me which I had to clean before leaving. This will be my last time at Dunken
Shelby was amazing ❤️❤️
I love when you can see your drinks sitting on the counter at the drive through and the employees are walking around doing any other task but take your money. When I tryed getting their attention after some time sitting there the girl with the blue hair very rudely snapped at me saying we still have to pay… OBVIOUSLY? This has happened many times. Where is the management. You let girls who don’t even drive run a store by themselves. The best part is when you ask for a manager no one responds or does that task. It’s really not that hard to be polite.
Atmosphere: 1
Food: 1
Service: 1
I had to come back because they left out some donut holes in a package. They were going to give me another 10 count Which was very kind. However, Handed me an assortment. I asked If I could get just chocolate and glazed. When they handed the order to me, I actually apologized they had to waste some donuts and the manager just handed me the box and walked away. I stopped her and asked that she acknowledge customers. She said that she speak to me but she did not I watched her mouth. She handed it to me, did not look me in the eye and walked away. And I was actually apologizing for wasting donuts. This is not good service, especially from a manager. You look customers in the eye and you speak to them.
Atmosphere: 3
Food: 4
Service: 1
Candice and faith were super sweet and made my trip there go by quick and smooth. Very great workers and service. 10/10
Food: 5
Service: 5
When you order an egg and cheese you would expect it to be a little hotter than just warm. AND the English muffin was practically mush.
Food: 1
Service: 3
Restaurantji Recommends
The employees are miserable and it shows. Management isn’t much better. Got our order wrong and they were awful about it instead of fixing it.
Atmosphere: 1
Food: 1
Service: 1
Do you like hot coffee? You have a 50/50 chance of getting it. Do you like hot food? You have a 15% chance of getting it. Do you like dealing with extremely rude individuals? You have a 90% chance of that happening. I've gone to this location 20 plus times, when in a rush, this past year. Save yourself from a terrible atmosphere and go to any of the other coffee places around Waxhaw. No matter how much of a rush you're in, it's not worth it.
Atmosphere: 1
Food: 2
Service: 1
Terrible service most of the time and the coffee is middle of the road especially for the price. One time I even saw a guy almost running into the drive through line flipping customers off. what the hell is wrong with our country
Atmosphere: 1
Food: 2
Service: 1
Worst facility I’ve ever been to. Management is terrible if that’s what they are and the staff is awful , not friendly at all don’t know common words like thank you and your welcome . Prices keep going up and half the time they’re out of things by 930am including yes donuts .. last year they had a good run but all those people are gone so now it’s just terrible !!!
Atmosphere: 1
Food: 1
Service: 1
Perfect DD! Amazing staff
Atmosphere: 5
Food: 5
Service: 5
Loading...