Absolutely wonderful service everyone there was so sweet even though it was absolutely crazy in the morning. They accommodated me. these teenagers working there are absolutely amazing. They had to deal with a customer that got angry at them because he said glazed donuts instead of chocolate frosted they kept their cool and we’re all together. Absolutely amazing. I highly recommend this place. I go there almost every morning.
Atmosphere: 5
Food: 5
Service: 5
Dave Cohee
Our daughter loves Dunkin Donuts refreshers. The mango pineapple is delicious.
Food: 5
Amelia Arenant
This is my favorite Dunkin! I come here almost every morning for a large hot coffee with snackin bacon! They always show up with a smile on their faces! Gabby and Kaitlyn were so helpful this morning with my wife’s order! Latte was made great as per her words! Continue to keep up the good work in such a busy enviorment! The food service industry needs more employees like you!
Atmosphere: 5
Food: 4
Service: 5
Vanessa Moses Realtor
I am a regular Dunkin coffee drinker and always order my coffee with Extra Cream and Extra Sugar and Hot Chocolate with whip cream for my daughter. I had a bad experience with one of your workers named GABY. She was rude as I explained that the coffee did not have Extra cream and sugar in it and my daughters Hot Chocolate didn't have the whip cream. She said I didn't specify that when ordering...but that is the ONLY way I order and My Daughter was in the car with me and heard my order. GABY insisted I pay .27 cents for the mistake they made. It wasn't about the money, I had .27 cents...It was her rude attitude and demeanor after I kindly explained that I am a regular and always order the same thing. I was very disappointed with the service and will go to another Dunkin Donuts for all my future orders. I am making this complaint because someone needs to talk to GABY about her customer service. Maybe she is having a bad day, but that should never be taken out on a customer. I hope she has a better day
Tom Wallace
I recall a time when the in-store donuts were freshly prepared, and their quality was exceptional. Recently, I purchased a maple frosted donut, and after a single bite, I found the taste and texture unsatisfactory, resembling cardboard rather than the light and fluffy consistency I remember. While I acknowledge that recipes can evolve, the shift in quality is notable. Despite this, we continue to patronize the establishment.
Atmosphere: 3
Food: 1
Service: 4
Tamia Ishmell
When I need my fix of a sweet treat this is always the go-to. They always take care of me 🥰
Atmosphere: 5
Food: 5
Service: 5
H Squared (H2)
My kids and I had a very unpleasant experience at this Dunkin’ in Waxhaw. From the moment we drove up, the manager was rude, which immediately set the tone for the rest of our visit. Unfortunately, the staff followed that same example with poor service and an unwelcoming attitude.
A visit to Dunkin’ should be quick, friendly, and family-friendly, but this location fell far short of that. I hope corporate takes notice and provides better training, because customers deserve respect and basic courtesy.
Atmosphere: 1
Food: 3
Service: 1
asdasdasd
The service at this place was really fast. I got there around 9am and I got everything and left around 9:15. The asian girl at the front was a really good barista.
Atmosphere: 5
Food: 5
Service: 5
Chris Harley
Extremely unprofessional. I walked in and said hey how are you doing and the young lady behind the counter says…. What’s up… i asked for 1/2 dozen donuts she brings the box back with the bottom covered in sticky gunk while noticing it and still hands it too me which I had to clean before leaving. This will be my last time at Dunken
I love when you can see your drinks sitting on the counter at the drive through and the employees are walking around doing any other task but take your money. When I tryed getting their attention after some time sitting there the girl with the blue hair very rudely snapped at me saying we still have to pay… OBVIOUSLY? This has happened many times. Where is the management. You let girls who don’t even drive run a store by themselves. The best part is when you ask for a manager no one responds or does that task. It’s really not that hard to be polite.
Atmosphere: 1
Food: 1
Service: 1
Leigh Anne Bedingfield
I had to come back because they left out some donut holes in a package. They were going to give me another 10 count Which was very kind. However, Handed me an assortment. I asked If I could get just chocolate and glazed. When they handed the order to me, I actually apologized they had to waste some donuts and the manager just handed me the box and walked away. I stopped her and asked that she acknowledge customers. She said that she speak to me but she did not I watched her mouth. She handed it to me, did not look me in the eye and walked away. And I was actually apologizing for wasting donuts. This is not good service, especially from a manager. You look customers in the eye and you speak to them.
Atmosphere: 3
Food: 4
Service: 1
Shaniah Taylor
Candice and faith were super sweet and made my trip there go by quick and smooth. Very great workers and service. 10/10
Food: 5
Service: 5
sandra ballardini
When you order an egg and cheese you would expect it to be a little hotter than just warm. AND the English muffin was practically mush.
Food: 1
Service: 3
Timothy R
The employees are miserable and it shows. Management isn’t much better. Got our order wrong and they were awful about it instead of fixing it.
Absolutely wonderful service everyone there was so sweet even though it was absolutely crazy in the morning. They accommodated me. these teenagers working there are absolutely amazing. They had to deal with a customer that got angry at them because he said glazed donuts instead of chocolate frosted they kept their cool and we’re all together. Absolutely amazing. I highly recommend this place. I go there almost every morning.
Atmosphere: 5
Food: 5
Service: 5
Our daughter loves Dunkin Donuts refreshers. The mango pineapple is delicious.
Food: 5
This is my favorite Dunkin! I come here almost every morning for a large hot coffee with snackin bacon! They always show up with a smile on their faces! Gabby and Kaitlyn were so helpful this morning with my wife’s order! Latte was made great as per her words! Continue to keep up the good work in such a busy enviorment! The food service industry needs more employees like you!
Atmosphere: 5
Food: 4
Service: 5
I am a regular Dunkin coffee drinker and always order my coffee with Extra Cream and Extra Sugar and Hot Chocolate with whip cream for my daughter. I had a bad experience with one of your workers named GABY. She was rude as I explained that the coffee did not have Extra cream and sugar in it and my daughters Hot Chocolate didn't have the whip cream. She said I didn't specify that when ordering...but that is the ONLY way I order and My Daughter was in the car with me and heard my order. GABY insisted I pay .27 cents for the mistake they made. It wasn't about the money, I had .27 cents...It was her rude attitude and demeanor after I kindly explained that I am a regular and always order the same thing. I was very disappointed with the service and will go to another Dunkin Donuts for all my future orders. I am making this complaint because someone needs to talk to GABY about her customer service. Maybe she is having a bad day, but that should never be taken out on a customer. I hope she has a better day
I recall a time when the in-store donuts were freshly prepared, and their quality was exceptional. Recently, I purchased a maple frosted donut, and after a single bite, I found the taste and texture unsatisfactory, resembling cardboard rather than the light and fluffy consistency I remember. While I acknowledge that recipes can evolve, the shift in quality is notable. Despite this, we continue to patronize the establishment.
Atmosphere: 3
Food: 1
Service: 4
When I need my fix of a sweet treat this is always the go-to. They always take care of me 🥰
Atmosphere: 5
Food: 5
Service: 5
My kids and I had a very unpleasant experience at this Dunkin’ in Waxhaw. From the moment we drove up, the manager was rude, which immediately set the tone for the rest of our visit. Unfortunately, the staff followed that same example with poor service and an unwelcoming attitude.
A visit to Dunkin’ should be quick, friendly, and family-friendly, but this location fell far short of that. I hope corporate takes notice and provides better training, because customers deserve respect and basic courtesy.
Atmosphere: 1
Food: 3
Service: 1
The service at this place was really fast. I got there around 9am and I got everything and left around 9:15. The asian girl at the front was a really good barista.
Atmosphere: 5
Food: 5
Service: 5
Extremely unprofessional. I walked in and said hey how are you doing and the young lady behind the counter says…. What’s up… i asked for 1/2 dozen donuts she brings the box back with the bottom covered in sticky gunk while noticing it and still hands it too me which I had to clean before leaving. This will be my last time at Dunken
Shelby was amazing ❤️❤️
Restaurantji Recommends
I love when you can see your drinks sitting on the counter at the drive through and the employees are walking around doing any other task but take your money. When I tryed getting their attention after some time sitting there the girl with the blue hair very rudely snapped at me saying we still have to pay… OBVIOUSLY? This has happened many times. Where is the management. You let girls who don’t even drive run a store by themselves. The best part is when you ask for a manager no one responds or does that task. It’s really not that hard to be polite.
Atmosphere: 1
Food: 1
Service: 1
I had to come back because they left out some donut holes in a package. They were going to give me another 10 count Which was very kind. However, Handed me an assortment. I asked If I could get just chocolate and glazed. When they handed the order to me, I actually apologized they had to waste some donuts and the manager just handed me the box and walked away. I stopped her and asked that she acknowledge customers. She said that she speak to me but she did not I watched her mouth. She handed it to me, did not look me in the eye and walked away. And I was actually apologizing for wasting donuts. This is not good service, especially from a manager. You look customers in the eye and you speak to them.
Atmosphere: 3
Food: 4
Service: 1
Candice and faith were super sweet and made my trip there go by quick and smooth. Very great workers and service. 10/10
Food: 5
Service: 5
When you order an egg and cheese you would expect it to be a little hotter than just warm. AND the English muffin was practically mush.
Food: 1
Service: 3
The employees are miserable and it shows. Management isn’t much better. Got our order wrong and they were awful about it instead of fixing it.
Atmosphere: 1
Food: 1
Service: 1
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