Worse pizza ever got a med pepperoni with beef and onions extra cheese, evidently they did not put and sauce on it won't be back, could of overlooked this if they had been busy but they were all standing around laughing and having a good time forget about the customer tasted like cardboard.
George Rodriguez
Ordered the Shaq-a-Roni with jalapeño bites. The Shaq-a-Roni didn't disappoint. You can never go wrong with extra cheese and pepperoni covering the entire pizza. The jalapeño bites were delicious also. The food was delivered hot and fresh plus not a long delivery time.
Atmosphere: 3
Food: 4
Service: 5
Ryan Pealo
Not sure why all the negatives. Papa John's has a sauce that doesn't cause me heartburn. They're fast and delicious. I can't understand the low score.
Joseph Oleary
Great Pizzas and bread sticks.
Jason Lewis
No consideration of people's time. No one answers the phones. I waited over 2 1/2 hours before canceling and still couldn't get a time.
Service: 1
Chrissy Gamble
Absolutely terrible, we found a piece of skin in our marinara sauce, not the prepackaged ones they used to carry. Instead of apologizing the staff tried to tell us the pizza was fine because it comes from a different source, and then be told we could get a credit for free pizza. Finally the manager said he would void the transaction but not once was there an apology or anything.
Food: 1
Service: 1
shannon alaimo
Probably understaffed but the young man up front today did an absolutely amazing job. I want to say that the interior of that restaurant is way too hot for working conditions. It was at least 90° in that restaurant with these teenagers making pizzas and doing their best. I'm going to order a pizza in 2 weeks and if I show up there and it's that hot I'm going to report this restaurant to OSHA and the department of Labor for our county. Figure out how to make that space cooler for these kids. Or I'll blow it up.
Shannon Shore
PJ'S is a great backup dinner plan when I can't get to my favorite pizza spot. I do not love anyone's cheese sticks more than Papa John's. EVERYONE in the store was friendly and accommodating. I think they make great pizza because their ingredients really are the tastiest! Oh, their menu has expanded as well. So if you don't want pizza, there are other PJ items to choose from.Vegetarian options: They are available!
Atmosphere: 4
Food: 3
Service: 5
Recommended dishes: Pepperoni Pizza,
Stephanie Schrock
Did not get our cheese sticks in our carry out order. Called to let someone know and was on hold for over 20 minutes. Loss of money and time.
Steve S.
I placed an online order for myself and a few other teachers today. The order never showed up, but the tracking app showed that it was delivered by DoorDash. I tried many times to contact the store, but nobody every answered. Stayed on hold for quite a while, but nobody ever picked up. Currently, I can't get a hold of anyone and I am out that money. Worst part is several teachers did not eat lunch thanks to Papa Johns, Waxhaw. I am interested to see if I ever hear from them about resolving this. If I do, I really hope they really go out of their way to make up for this. My follow up review will either be praising them for fixing the problem or criticizing them for horrible customer service. I understand mistakes happen, so we will see what happens next.
Wow. How does this place get 2.8 stars? Abysmal service filled with lies, promising your pizzas in “15 minutes”. I had my kids go pick up the pizzas only to be siting in the parking lot for 75+ minutes, waiting beyond the expected “ready” time. I finally drove up only to be chastised for not being happy with the service I was paying for. An employee with zero life experience snapped at me after I told the manager that he was not doing his job - he wasn’t. His employees may have been struggling, but he was not leading them into success. It’s a sad business in this location. The employees and management don’t seem to have any incentive to work harder and push pizzas out the door on busy nights. They rely on their hourly rates and don’t care if they earn it. Sad and pathetic. Why would I expect anything else in todays world?
M Torres
Hour and half and food still not delivered. What happened to this place, they got busy!!! & only 2 drivers!?! Pizza n other items are still good but will pick up next time. Lol!
Robert Leibfried
45 minutes late and counting. Called to ask where our pizza was and when someone finally picked up the phone the boy said they have no drivers so they have to go through door dash for delivery! Still waiting . Really should be refunded at this point!! I will not order from here any more!
Matt Bishop
Expect long wait times and rude staff. Order is ready when they say so, and sometimes it sits on the warmer rack 20min before they realize it’s yours. Pizza is generally not great at all, and customer service is non-existent. Place used to be under different management, and it was way better back then. Take my advice, do not go.
Stephen Womack
This place is terrible. Used to love the location but they have gone way downhill. We dropped $50 on 3 pizzas and everyone of them was messed up. Pepperoni pizza with no pepperoni on it. Philly cheese steak with hardly any toppings. Paid for extra cheese and had slices with no cheese on them when I got home. None of their staff cares at all about giving their customers good food. Incredible that they pay people to be this incompetent/disrespectful. Will never give them another penny.
Worse pizza ever got a med pepperoni with beef and onions extra cheese, evidently they did not put and sauce on it won't be back, could of overlooked this if they had been busy but they were all standing around laughing and having a good time forget about the customer tasted like cardboard.
Ordered the Shaq-a-Roni with jalapeño bites. The Shaq-a-Roni didn't disappoint. You can never go wrong with extra cheese and pepperoni covering the entire pizza. The jalapeño bites were delicious also. The food was delivered hot and fresh plus not a long delivery time.
Atmosphere: 3
Food: 4
Service: 5
Not sure why all the negatives. Papa John's has a sauce that doesn't cause me heartburn. They're fast and delicious. I can't understand the low score.
Great Pizzas and bread sticks.
No consideration of people's time. No one answers the phones. I waited over 2 1/2 hours before canceling and still couldn't get a time.
Service: 1
Absolutely terrible, we found a piece of skin in our marinara sauce, not the prepackaged ones they used to carry. Instead of apologizing the staff tried to tell us the pizza was fine because it comes from a different source, and then be told we could get a credit for free pizza. Finally the manager said he would void the transaction but not once was there an apology or anything.
Food: 1
Service: 1
Probably understaffed but the young man up front today did an absolutely amazing job. I want to say that the interior of that restaurant is way too hot for working conditions. It was at least 90° in that restaurant with these teenagers making pizzas and doing their best. I'm going to order a pizza in 2 weeks and if I show up there and it's that hot I'm going to report this restaurant to OSHA and the department of Labor for our county. Figure out how to make that space cooler for these kids. Or I'll blow it up.
PJ'S is a great backup dinner plan when I can't get to my favorite pizza spot. I do not love anyone's cheese sticks more than Papa John's. EVERYONE in the store was friendly and accommodating. I think they make great pizza because their ingredients really are the tastiest! Oh, their menu has expanded as well. So if you don't want pizza, there are other PJ items to choose from.Vegetarian options: They are available!
Atmosphere: 4
Food: 3
Service: 5
Recommended dishes: Pepperoni Pizza,
Did not get our cheese sticks in our carry out order. Called to let someone know and was on hold for over 20 minutes. Loss of money and time.
I placed an online order for myself and a few other teachers today. The order never showed up, but the tracking app showed that it was delivered by DoorDash. I tried many times to contact the store, but nobody every answered. Stayed on hold for quite a while, but nobody ever picked up. Currently, I can't get a hold of anyone and I am out that money. Worst part is several teachers did not eat lunch thanks to Papa Johns, Waxhaw. I am interested to see if I ever hear from them about resolving this. If I do, I really hope they really go out of their way to make up for this. My follow up review will either be praising them for fixing the problem or criticizing them for horrible customer service. I understand mistakes happen, so we will see what happens next.
Restaurantji Recommends
Wow. How does this place get 2.8 stars? Abysmal service filled with lies, promising your pizzas in “15 minutes”. I had my kids go pick up the pizzas only to be siting in the parking lot for 75+ minutes, waiting beyond the expected “ready” time. I finally drove up only to be chastised for not being happy with the service I was paying for. An employee with zero life experience snapped at me after I told the manager that he was not doing his job - he wasn’t. His employees may have been struggling, but he was not leading them into success. It’s a sad business in this location. The employees and management don’t seem to have any incentive to work harder and push pizzas out the door on busy nights. They rely on their hourly rates and don’t care if they earn it. Sad and pathetic. Why would I expect anything else in todays world?
Hour and half and food still not delivered. What happened to this place, they got busy!!! & only 2 drivers!?! Pizza n other items are still good but will pick up next time. Lol!
45 minutes late and counting. Called to ask where our pizza was and when someone finally picked up the phone the boy said they have no drivers so they have to go through door dash for delivery! Still waiting . Really should be refunded at this point!! I will not order from here any more!
Expect long wait times and rude staff. Order is ready when they say so, and sometimes it sits on the warmer rack 20min before they realize it’s yours. Pizza is generally not great at all, and customer service is non-existent. Place used to be under different management, and it was way better back then. Take my advice, do not go.
This place is terrible. Used to love the location but they have gone way downhill. We dropped $50 on 3 pizzas and everyone of them was messed up. Pepperoni pizza with no pepperoni on it. Philly cheese steak with hardly any toppings. Paid for extra cheese and had slices with no cheese on them when I got home. None of their staff cares at all about giving their customers good food. Incredible that they pay people to be this incompetent/disrespectful. Will never give them another penny.