Papa Johns Pizza

Been ordering here a few years and usually things are ok or what you expect from fast food pizza joints. Unfortunately I finally had to post a review due to little things over time and finally just too much going wrong in an order. I don't like to leave bad reviews usually since it changes constantly based on workers and time of day but you kind of expect some sort of consistency.

Order took 1 hour longer than eta, no big deal things happen, pizza was missing garlic parm on crust again not really an issue I'll live. 4 pieces of Philly steak total on the pizza, annoying but again ill deal with it. Ordered light sauce and there was more than you would get set normal. Ok at least I have garlic parm breadsticks as backup to eat, oh wait they are plain breadsticks they gave you the wrong ones. I checked my receipt and everything was written on there, I don't quite understand how this happens and I'm more upset with myself for not going back in but I'm afraid of confrontation so all i can do is post here.

Atmosphere: 4

Food: 2

Service: 4

Great location

Atmosphere: 5

Food: 5

Service: 5

I love Papa John's. I have always had great food and great service!

Atmosphere: 5

Food: 5

Service: 5

best pizza chain around. Staff is the best.

Atmosphere: 5

Food: 5

Service: 5

They are open until 10 PM but they will refuse to serve you if it’s after nine

Atmosphere: 1

Food: 3

Service: 1

Amazing staff - polite, personable, and went above and beyond.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Pizza

If you want real papa John’s pizza, drive 5 more minutes up the road and get it from the one on Merrimon Ave. It’s owned by someone else and they actually make correct Papa John’s pizza. I even reached out to corporate to let them know it’s not right here and nothing ever changed. Stretching amount of dough, maybe even cutting it or not using the PJ recipe at all, often over aged = old, over docking the bajeebes out of it so it doesn’t rise at all, orders take ages, walked in one time and had eyes locked on me for 15 minutes by all staff in the building before the guy making the pizza finally stopped what he was doing and asked if I needed something, all the while my pizza was sitting there 10 feet away. Not a hey we will be right with you, nothing. They don’t load info into the order tracker, waited 45 minutes one time and it still said prepping, went anyway and it had been done for 30 minutes. Always an hour estimated pickup at ordering. I try this store every few months to see if it’s changed and it hasn’t, it’s been this way since around Covid. Very few local “deals” in the app but every other store offers many many. At the end of the day it’s just not Papa John’s pizza. Go to the Merrimon store, 10 minutes from order even during the rush and perfect - Trust me.

Atmosphere: 1

Food: 1

Service: 1

Delivery and timing was fine. Ordered pizza well done. It was undercooked. Soggy. Heating in my own oven now to see if I can salvage.

Atmosphere: 3

Food: 1

Service: 3

I don’t know what’s going on with this location but the last two times we have ordered from here our pizzas have been wrong. Definitely check your order before you leave because it most likely won’t be correct.

Service: 1

Great food customer service is okay. It's not excellent, it's not bad.I really don't know what to say about the atmosphere. Because there's no dine in, so you don't really have an atmosphere. It's just like Little Caesars running in grab it and leave. They do have a lot more choices than most pizza places.. some pretty good deals if you have the app downloaded And with the app you get a rewards program ?

Vegetarian options: They have every vegetable that can be put on a pizza so your options are pretty good

Parking: It's in a complex with three or four other businesses so there's plenty of parking day or night

Kid-friendliness: They are very friendly to kids when I take them in with me.

Wheelchair accessibility: Yes

Atmosphere: 3

Food: 5

Service: 4

Recommended dishes: Pizza

After 3 hours no delivery received and I was charged twice. Numerous phone calls. Worst customer service they even hung up on me. I will never forget or order from them again. Order was over 100.00

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Pizza

Great pizza!

Atmosphere: 5

Food: 5

Service: 5

This establishment is garbage. Bad management even worse service.

Atmosphere: 1

Food: 1

Service: 1

I always check my food when I recieve it and right after it was delivered I checked as usual and there is a piece missing out my cinnamon pull apart as if someone took it out and ate it that works there. I called the store to inform them about this situation and the lady had first asked “was it one of those little knot parts” as if she already knew about it. She put me on hold for a little while and then came back and said it had gotten stuck to the parchment paper, I have worked at a papajohns before for over a year and have never heard of or seen this issue happen before. Therefore I am now contacting customer support and leaving this review as the team member at this location had no regards or respect for my concerns that someone had taken and ate a piece of my food that I ordered.

Best non boutique pizza in town