Papa Johns Pizza

Great pizza.

Atmosphere: 5

Food: 5

Service: 5

When I called I was told to pick up my pizza in 15 min. When I arrived there was several people waiting, complaining about how long they had been waiting. It took another 30 min before I got my pizza. If they told me when I called it was gonna be 45-50 min wait I would have not ordered. Then when I finally got home with my pizza it was terrible. Very little cheese and not cooked. I have ordered from this store for years, but will not be ordering from them in the future.

Atmosphere: 1

Food: 2

Service: 1

I gave Papa John's another opportunity to provide satisfactory service, but unfortunately, I was disappointed once again. This time, the issue was related to timing. I experienced an excessive wait of over an hour for my pizza. The young lady at the register assured me multiple times that my pizza would be ready in 10 minutes, but this timeline was not met. I wish this location could improve its customer service.

Atmosphere: 1

Food: 1

Service: 1

Went to papa johns in weaverville to get our pizza it was burnt go to merrimon ave there better

Never had a problem with horrible food. I v e had worse then I've had better. Service was ok but not outstanding.. Just an ok place from my experience.

Atmosphere: 3

Food: 4

Service: 3

Haven't been back or ordered from here in 2 years since waiting 4 hours for my order to be delivered. Order pizza for carry out for Father's Day. I receive an email telling me it will be ready by 11:45-11:55am. Show up at 11:48am. Im informed it has not been started. Only one person working. Why is the store even open anymore?

Service: 1

Been ordering here a few years and usually things are ok or what you expect from fast food pizza joints. Unfortunately I finally had to post a review due to little things over time and finally just too much going wrong in an order. I don't like to leave bad reviews usually since it changes constantly based on workers and time of day but you kind of expect some sort of consistency.

Order took 1 hour longer than eta, no big deal things happen, pizza was missing garlic parm on crust again not really an issue I'll live. 4 pieces of Philly steak total on the pizza, annoying but again ill deal with it. Ordered light sauce and there was more than you would get set normal. Ok at least I have garlic parm breadsticks as backup to eat, oh wait they are plain breadsticks they gave you the wrong ones. I checked my receipt and everything was written on there, I don't quite understand how this happens and I'm more upset with myself for not going back in but I'm afraid of confrontation so all i can do is post here.

Atmosphere: 4

Food: 2

Service: 4

Great location

Atmosphere: 5

Food: 5

Service: 5

I love Papa John's. I have always had great food and great service!

Atmosphere: 5

Food: 5

Service: 5

best pizza chain around. Staff is the best.

Atmosphere: 5

Food: 5

Service: 5

They are open until 10 PM but they will refuse to serve you if it’s after nine

Atmosphere: 1

Food: 3

Service: 1

Amazing staff - polite, personable, and went above and beyond.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Pizza

If you want real papa John’s pizza, drive 5 more minutes up the road and get it from the one on Merrimon Ave. It’s owned by someone else and they actually make correct Papa John’s pizza. I even reached out to corporate to let them know it’s not right here and nothing ever changed. Stretching amount of dough, maybe even cutting it or not using the PJ recipe at all, often over aged = old, over docking the bajeebes out of it so it doesn’t rise at all, orders take ages, walked in one time and had eyes locked on me for 15 minutes by all staff in the building before the guy making the pizza finally stopped what he was doing and asked if I needed something, all the while my pizza was sitting there 10 feet away. Not a hey we will be right with you, nothing. They don’t load info into the order tracker, waited 45 minutes one time and it still said prepping, went anyway and it had been done for 30 minutes. Always an hour estimated pickup at ordering. I try this store every few months to see if it’s changed and it hasn’t, it’s been this way since around Covid. Very few local “deals” in the app but every other store offers many many. At the end of the day it’s just not Papa John’s pizza. Go to the Merrimon store, 10 minutes from order even during the rush and perfect - Trust me.

Atmosphere: 1

Food: 1

Service: 1

Delivery and timing was fine. Ordered pizza well done. It was undercooked. Soggy. Heating in my own oven now to see if I can salvage.

Atmosphere: 3

Food: 1

Service: 3

I don’t know what’s going on with this location but the last two times we have ordered from here our pizzas have been wrong. Definitely check your order before you leave because it most likely won’t be correct.

Service: 1