Marabella Pizza Winterville

Close to the best pizza in town and I love tbag u can get pizza by the slice taste like brick oven pizza its crispy an made with excellent ingredients

Atmosphere: 5

Food: 5

Service: 5

Pizza is very oily and burnt

Atmosphere: 5

Food: 2

Service: 5

The kid at the register ( jaylyn) was very helpful to me and my wife. The food was really good and came out fast we will be returning.

Atmosphere: 5

Food: 5

Service: 5

Ordered the All American toasted. Not toasted, no mayo, no olive oil, no salt/pepper, just cold bread, meat, cheese, tomato & lettuce. Also ordered the Super Sub toasted. Again not toasted. Also the bacon was barely cooked- chopped raw bacon. So disappointed

Abysmal workflow at this location. Pick-up orders are poorly triaged and the waiting area is horribly disorganized. The staff are also dismissive of customers. Terrible place.

Atmosphere: 1

Service: 1

I want to give them a 5. I’m gluten free (a real allergy) and have had several fantastic gluten free pizzas and experiences with them. Tonight I ordered a gluten free pizza. I’m 99% sure from the look of the fluffy crust and the air bubbles that this one is most certainly NOT gluten free. I called back to express my concern, and I got laughed at, they meant to put me on hold but I heard them laughing and cursing about me, then I was put on the never ending hold. I hung up and called back and was told it was surely okay and nothing they could do. I’m frustrated. I paid for a pizza I have no certainty I can actually eat, and shocked at how little customer service (none) I was offered.

Food: 1

Service: 1

Customers at your Winterville store use to give me commendation, leave a tip with a handwritten note: You’re the best!

I walked in today hoping it would “Feels like home again.” NO! (Everyone I talk to and I know a lot of people, say the same thing: Service and quality aren’t the same.)

The cashiers did an excellent job. When your manager came upfront, saw me, it was cold, unfriendly and no expression 🫥 at all.

I had ordered a grandma slice of pizza 🍕. The cashier’s are only allowed to take orders I observed, because no one yet had put my slice in the oven until the manage came from the back. (This causes long wait time for the customers).
So, the manager puts the grandma slice in the oven. Took a meat lovers pizza out of the oven. Since I already had been waiting for 5 minutes, I asked if I could please change my order, get a hot meat lovers slice instead. It had to be approved by the manager first. That’s odd.
She cut two slices for someone who ordered after me, then she cuts a third slice and put it back in the oven. I said no, if that’s for me I don’t need it cooked any longer, I want my slice now please 🙏. I had to wait another 3 minutes! Unbelievable, it’s not rocket science, not such a tall, unusual request! No wonder there are so many burned pizzas 🍕!

Respect doesn’t wait for a title or a tailored suit. It’s owed to every person who walks through your door. Customer service has been #1 priority my entire life. A smile is your best PR.

The Winterville shop does not have soul—maybe you can’t do any better, but your manager is the worst ever!

Treat everyone like they matter, because they do. The world shifts when we stop assuming and start listening.

This isn’t about revenge—it’s about rebuilding kindness that changes lives.
She doesn’t smile, she’s not kind just mechanical. This manager……….I’d fire her!

The lesson stings, but heals.

Change starts in the quiet moments. This is to remind her to show up with heart. ♥️ change should start with her.

Ruth

Jaylin does such a good job with taking orders and helping me make my decisions on the menu, he’s such a smart and charming young man. He deserves a raise

Service: 5

Ordered a Grandma pizza, this is the second time pizza is undercooked! Order from Greenville blvd store near 10th street, they get it right! Put on hold when called to let them know for 8 minutes, when they knew what I was calling about!!

Haters are gonna Hate!!! But... I'm not a fan of the pizza at this location. Sauce is a bit bland and bitter. That said... The Spaghetti and Meatsauce is SUPERIOR! I get a plate every week I can. Pro-Tip: M-Th are Pasta Plate with (6) Garlic Knots for $25. Take the drive, the knots are a winner!

Atmosphere: 4

Food: 4

Service: 4

30 minutes to warm up 2 slices. Finally had to ask for food to be boxed up. They looked surprised and pulled two semi burnt slices out of the oven and shoved them in a box.

It's okay!

Took 20 minutes to get one slice watched other customers served before me who came after I arrived, I’m on a busy work schedule. Don’t come here if your in a rush.

Good food

Everyone was nice and the food was delish!
You got to try the eggplant parm with spaghetti. Next time I will try the pizza. I jeardnit was really good