8/9/2025 - 1:30pm One young lady was doing all of the work while three other employees were in the back talking loudly and not helping at all. Customers were growing increasingly impatient and frustrated due to only two options of bread and lack of meat being available. A woman was in the back without a uniform, we don’t know if she was a worker on not but it sounded like a high school party in the back. Will not be returning to this Subway until it is running in a professional manner. The young lady who made our sub was very helpful and polite, that’s the only positive thing I can say.
Atmosphere: 1
Service: 1
Shane M
My wife and I had a terrible experience at this Subway location. From the moment we walked in, we weren’t greeted or even acknowledged. The young man behind the counter barely spoke loud enough to hear..he clearly needs some serious customer service training.
They were out of provolone cheese and didn’t even attempt to check the back for more. We also asked for the new limited edition cups, which he forgot about until we reminded him. When we finally got them, there were no lids. He claimed the regular lids would fit, but they didn’t, and again, no effort was made to actually check for the correct ones.
Meanwhile, the other employee was more focused on chatting with her friend in the drive-thru while making her sub than helping anyone else. This location is in serious need of better management and employees who actually care about their job. Very disappointing.
Atmosphere: 1
Food: 2
Service: 1
Bonnie Rogers
Worst service and sandwich ever had at this location. Young man had no idea what went with the ultimate bmt. Out of wheat bread. Said he was out of ham, but it was in the back, out of lettuce, in the back, out of tomatoes, maybe…Did not put onions on and barely put mayo on. Can’t hear him when he speaks even at the register. He needs major training, and needs to learn how to communicate with the public. Bread used was old. We are not happy.
Atmosphere: 2
Food: 3
Service: 1
Ginger Wilson
Would give zero stars if I could. Employees sitting at tables and tell my husband we’re out of everything @ 8pm on a Saturday night. SMH
Nikki lyriq
Lobby clean; staff seem depressed and acted like they didn’t want to be there;no cookies, roasted chicken; had to wait for toaster to warm up….where is management? Never returning!
Atmosphere: 4
Food: 1
Service: 1
Diamond Stevenson
Now, every time I go, they have run out of ham & turkey, jalapeños, and onions. The time is around 6pm. Other than that, the subs normally good.
Lisa Haney
I want to first say that Ebony yancey has great customer service she was polite answerd all my questions about the nachos she suggested the app and she has a fantastic attitude she made my food the new nachos was a great recommendation she has a beautiful personality and attitude so i wanted to recognize her
christian hinojosa
They stole our money. We placed pick up order only for them to be out of ingredients so they told us they werent serving anyone for the night. It's been 3 weeks and Subway refuses to refund us our money. Never ordering from a subway ever again and would reccomend everyone to avoid unless you'd like for them to take your money and then ghost you. If subway keeps ignoring us we will initiate a bank charge back
Jamilah Siddiq Abdullahi
This location needs improvement. How do you have one person behind the counter during the dinner rush. I am a dasher and have been waiting for 30 minutes when the order should have already been ready for pickup. My time and money is essential not to mention the customer’s order that I need to deliver. Please add at least 2-3 behind the counter to speed the process along.
C. B.
Same problem as a lot of others. I placed an order online, showed up 30 minutes later for pickup and nothing had been made. They were very slow and were dragging their feet.
Come in for door dash and had 2 customer orders. 4 people in line then me. I'm a Dasher so my time is money. Well over 35 minutes in the store and the worker moved slower than dead lice. No other help in store to help. Then I have my customers on me and wanting to know where there food is. But 2 people walk in and he makes their food before mine and was not right in anyway at all. This is by far the worst dash I had ever and the worker does not care at all. He didn't say could you wait a minute, so he could make mine. Nothing at all to them. Just went ahead and made their food. I will never do a door dash here ever again or even come here as a customer at all. This is pure nonsense on this store and management. Very poor, poor customer service and any kind of management. And now he is making another customer order. This is pure nonsense
Delissa Crawford
My order was a door dash order! Whew I’m so upset I could curse but I’m not. Long story short, placed order at 4:58. Tracked order preparing, cool. 5:58 still no order. First dasher said they didn’t have the drink I wanted, cool. Alternate drink.. First dasher cancels and they find me a new dasher. 2nd dasher, the guy refuses to start your order but continues to work on other orders! I would love to speak to a manager! My family is sick hence the reason we ordered door dash in hopes to keep the world safe. I am beyond upset with the customer service of whoever is working tonight! Bless your heart!! 6:51 and the order was canceled and on its way from another subway!!
Margaret Johnson
On a Tuesday evening I placed an order on-line for a tuna sub. I received confirmation email and then another email saying it was about ready. When I got to the store I was informed they were out of tuna. I said I'd take an Italian BMT. I was informed they were out of the ingredients for that. They have my number but didn't call. Very frustrating to drive all the way over there to learn we had no food ready. This is not the first time I've had an experience like this. Perhaps this subway will soon be closing as well as the one that used to be next to Food Lion in Winterville. An unhappy experience for sure.
Rhonda Adams
Just absolutely worthless employees! My husband and I walked in and stood at the place where you start your sub order, and both employees just completely ignored us and kept doing whatever busy work they were doing before we walked in. Mind you, there were no other customers in the store at the time. We stood there waiting to order for several minutes, no welcome to Subway, no how can I help you, just absolutely nothing!!! What is wrong with people today?? When you work in a restaurant or retail, you are hired to serve customers, not ignore them! We walked out, and we won't be back.
Altermease Clark
I love this Subway. The Caucasian guy that works at night is really nice & friendly
8/9/2025 - 1:30pm
One young lady was doing all of the work while three other employees were in the back talking loudly and not helping at all. Customers were growing increasingly impatient and frustrated due to only two options of bread and lack of meat being available. A woman was in the back without a uniform, we don’t know if she was a worker on not but it sounded like a high school party in the back. Will not be returning to this Subway until it is running in a professional manner. The young lady who made our sub was very helpful and polite, that’s the only positive thing I can say.
Atmosphere: 1
Service: 1
My wife and I had a terrible experience at this Subway location. From the moment we walked in, we weren’t greeted or even acknowledged. The young man behind the counter barely spoke loud enough to hear..he clearly needs some serious customer service training.
They were out of provolone cheese and didn’t even attempt to check the back for more. We also asked for the new limited edition cups, which he forgot about until we reminded him. When we finally got them, there were no lids. He claimed the regular lids would fit, but they didn’t, and again, no effort was made to actually check for the correct ones.
Meanwhile, the other employee was more focused on chatting with her friend in the drive-thru while making her sub than helping anyone else. This location is in serious need of better management and employees who actually care about their job. Very disappointing.
Atmosphere: 1
Food: 2
Service: 1
Worst service and sandwich ever had at this location. Young man had no idea what went with the ultimate bmt. Out of wheat bread. Said he was out of ham, but it was in the back, out of lettuce, in the back, out of tomatoes, maybe…Did not put onions on and barely put mayo on. Can’t hear him when he speaks even at the register. He needs major training, and needs to learn how to communicate with the public. Bread used was old. We are not happy.
Atmosphere: 2
Food: 3
Service: 1
Would give zero stars if I could. Employees sitting at tables and tell my husband we’re out of everything @ 8pm on a Saturday night. SMH
Lobby clean; staff seem depressed and acted like they didn’t want to be there;no cookies, roasted chicken; had to wait for toaster to warm up….where is management?
Never returning!
Atmosphere: 4
Food: 1
Service: 1
Now, every time I go, they have run out of ham & turkey, jalapeños, and onions. The time is around 6pm. Other than that, the subs normally good.
I want to first say that Ebony yancey has great customer service she was polite answerd all my questions about the nachos she suggested the app and she has a fantastic attitude she made my food the new nachos was a great recommendation she has a beautiful personality and attitude so i wanted to recognize her
They stole our money. We placed pick up order only for them to be out of ingredients so they told us they werent serving anyone for the night. It's been 3 weeks and Subway refuses to refund us our money. Never ordering from a subway ever again and would reccomend everyone to avoid unless you'd like for them to take your money and then ghost you. If subway keeps ignoring us we will initiate a bank charge back
This location needs improvement. How do you have one person behind the counter during the dinner rush. I am a dasher and have been waiting for 30 minutes when the order should have already been ready for pickup. My time and money is essential not to mention the customer’s order that I need to deliver. Please add at least 2-3 behind the counter to speed the process along.
Same problem as a lot of others. I placed an order online, showed up 30 minutes later for pickup and nothing had been made. They were very slow and were dragging their feet.
Restaurantji Recommends
Come in for door dash and had 2 customer orders. 4 people in line then me. I'm a Dasher so my time is money. Well over 35 minutes in the store and the worker moved slower than dead lice. No other help in store to help. Then I have my customers on me and wanting to know where there food is. But 2 people walk in and he makes their food before mine and was not right in anyway at all. This is by far the worst dash I had ever and the worker does not care at all. He didn't say could you wait a minute, so he could make mine. Nothing at all to them. Just went ahead and made their food. I will never do a door dash here ever again or even come here as a customer at all. This is pure nonsense on this store and management. Very poor, poor customer service and any kind of management. And now he is making another customer order. This is pure nonsense
My order was a door dash order! Whew I’m so upset I could curse but I’m not. Long story short, placed order at 4:58. Tracked order preparing, cool. 5:58 still no order. First dasher said they didn’t have the drink I wanted, cool. Alternate drink.. First dasher cancels and they find me a new dasher. 2nd dasher, the guy refuses to start your order but continues to work on other orders! I would love to speak to a manager! My family is sick hence the reason we ordered door dash in hopes to keep the world safe. I am beyond upset with the customer service of whoever is working tonight! Bless your heart!! 6:51 and the order was canceled and on its way from another subway!!
On a Tuesday evening I placed an order on-line for a tuna sub. I received confirmation email and then another email saying it was about ready. When I got to the store I was informed they were out of tuna. I said I'd take an Italian BMT. I was informed they were out of the ingredients for that. They have my number but didn't call. Very frustrating to drive all the way over there to learn we had no food ready. This is not the first time I've had an experience like this. Perhaps this subway will soon be closing as well as the one that used to be next to Food Lion in Winterville. An unhappy experience for sure.
Just absolutely worthless employees! My husband and I walked in and stood at the place where you start your sub order, and both employees just completely ignored us and kept doing whatever busy work they were doing before we walked in. Mind you, there were no other customers in the store at the time. We stood there waiting to order for several minutes, no welcome to Subway, no how can I help you, just absolutely nothing!!! What is wrong with people today?? When you work in a restaurant or retail, you are hired to serve customers, not ignore them! We walked out, and we won't be back.
I love this Subway. The Caucasian guy that works at night is really nice & friendly
Loading...