Tropical Smoothie Cafe

Have been here several times before 9, for them to say they are actually closing already and wouldn’t make any more drinks . Just left 5 minutes ago and was told this . Firetower location . If hours are until 9 and someone come 8 minutes before it makes no sense not to make the drink .

Atmosphere: 4

Food: 4

Service: 1

My first time eating here. Ordered over the app and picked up in the drive thru. I loved how many options there were. I had a tough time deciding what to try first (Caribbean Jerk wrap 😉). Very flavorful. Also had the green detox smoothie. So good.

Food: 5

Service: 5

Not the servers fault!!! But absolutely ridiculas to have one person serving BOTH the drive thru and walk-in customers. A customer should not have to wait 20 mins to have their order taken. POOR magement!!

Atmosphere: 5

Food: 5

Service: 3

I never have a problem with this tropical smoothie location, but the service I received today wasn’t thoughtful. Firstly, when I walked into the restaurant, no one greeted me. Secondly, when I approached the register, the cashier didn’t ask me if I had a rewards app and automatically assumed I wanted my order to-go. I was trying to get the deal for a free smoothie. Thirdly, it felt like she was rushing me to finish ordering. Once I got my order, the detox smoothie I ordered didn’t taste right and I ordered the chicken pesto sandwich( which was cold in some areas.) a few minutes later, I went back inside so I can get a refund on the smoothie as it was supposed to be a free one. Again- no one acknowledged me or said anything to me. I ask for the manager and a young Hispanic lady approaches me. I explain that I was trying to get the free smoothie offer, and she states that I can’t because I already ordered my smoothie. I told her either way I should still get a refund due to the smoothie not tasting right. I ended up leaving the establishment and going to another TSC to receive my free smoothie.

Service: 1

Used to love this place but last 2 times I’ve ordered here they just make the smoothie without telling you they are out of ingredients for that smoothie. I’m not sure why they don’t make the product unavailable to order from
The app if all the ingredients aren’t available to make the product!

Atmosphere: 2

Food: 1

Service: 2

Poor customer service -- unmotivated staff. The morning team is always better than the closing staff. I recommend avoiding this place after 2 PM for a better customer experience.

Service: 1

Greedy....money over customer service and a lot more Tony is horrible I'll never go there again and I was a two or 3 times a week guy so family and associates reading this...

Service: 1

You couldn't hear the cashier when you asked questions bc the blenders were so loud and not much fruit flavor in the smoothie I had. Had much better!

Tropical Smoothie Cafe offers a variety of beverages with class and a smile. Pleasant experience.

Girl that works at drive thru doesn’t know how to do her job, very rude and not helpful. After waiting 20 minutes finally decided to come inside for the lady running the cash register not to know multiple things about the menu. Not professional whatsoever and all around horrible customer service. I have never written a review in my life or felt that I needed too until I came to this tropical smoothie!!

Can barely drink my chia banana boost through the straw and even then keep getting chunks of banana and ice chips. Wasn't blended right feels like a waste of money. Waited half an hour for my whole order (ordered peanut paradise) just to be disappointed. In the picture this was after waiting about 40 minutes total to get to that point. Won't come back.

Placed an online pickup today and it was supposed to be ready at 11:57AM. Had two smoothies, chia banana boost and a peanut paradise with whey. Neither were ready upon arrival at 11:58AM, one minute past pickup time. Chia banana boost was then made about 8 minutes after getting there. Peanut paradise was not even made until 12:25PM. Very upsetting! Chia banana boost was not blended well, you can taste the chucks of banana and too much ice barely can suck through the straw. Peanut paradise was fine in taste. Not sure what has happened but service keeps getting worse and wait times keep getting longer. Won’t be coming back to this one.

There was no customer service didn't receive a hello or anything. Smoothie tastes like it's missing something. I'll be sticking to the Arlington location from now on

Atmosphere: 1

Food: 1

Service: 1

Customer service was none existent. Smoothie doesn't even taste like it does from the location on Arlington. I will definitely stick to the Arlington location from now on. Didn't even get a hello

Atmosphere: 1

Food: 1

Service: 1

The lady was very very rude service was not great she did not help us was very unclear. She got an order wrong about five times.

Parking: Parking was fine. We went through the drive-through lady at the drive-through did not know our order. We said it about five times and she was very rude

Atmosphere: 1

Food: 3

Service: 1

Recommended dishes: Island Green Smoothie