You guys need to ditch the food locker. If it works great, but seems to always have issues. Also, it doesn't matter if I pick up food for myself or door dash their seems to be 2 things that are gonna happen. Either the food is in the locker (hopefully the correct order) and old or its gonna take forever with the system throwing error codes. The girls upfront are always nice, but have an issue when it comes to giving out food and what I mean by that is, if I tell you im waiting for a specific order and you go to the back to grab it, dont walk past me, put it in the lockers and then not tell me its in the lockers. Think anybody wants to type their name in everytime you put a bag in just for it to not be in there or give an error sending you to the back jusy to pull it out and hand it to me anyway. Works well for the south store cause of the placement, but this north store not so much. Would it kill you to keep track of the orders that are in there? Idk, its a good idea in theory, but this store could do alot better with it. Walking past me with the exact order I just asked about and putting it in the locker and not saying anything is wild and it happens everytime
B S
Casey constantly has an attitude every single time we are there. Summer greeted us with no words except throwing the coasters down on the table and walking away. Then Casey approached us. When we asked for a manager we were told by Casey “I am the manager” and she then proceeded to turn her back on us and walk away. This place is going down hill FAST! We won’t be back.
Atmosphere: 1
Food: 1
Service: 1
S W
Turned away from service at 12:10am on a Saturday night when their restaurant closes at 1am. Met at the door with eyes rolling from Casey the bartender. Found a table in the bar. Our server walked up, sat coasters down and then walked away. Casey came up and had attitude the second she came to the table. Didn’t feel welcome even though we came in 50 min to close. Members of our party even called in ahead to order food so kitchen wouldn’t be bothered with a late order. The blatant disrespect is uncalled for. Will never give this business a dollar or our money.
Atmosphere: 1
Food: 1
Service: 1
Jeff Nelson
Awesome place for a quick bite or hang around with the guys and watch the game
Atmosphere: 5
Food: 5
Service: 4
Dani Bergstad
Ordered a crap ton of wings and 3 ranches online. I received my crap ton of wings, but not a single ranch in sight. Yes, it’s that big of a deal. Please give me my ranch when I order it, I drove an hour home to find out I have no good ranch for my wings. Heart. Broken.
Atmosphere: 5
Food: 1
Service: 5
Amanda Bolton
This exceeded all expectations. Rich, savory, and deeply satisfying. The portion was generous, the plating was beautiful, and the service made the experience even better. Pure comfort on a plate.
Atmosphere: 5
Food: 5
Service: 5
Michael M
Late night food came in clutch, this is now my favorite bww location!
Atmosphere: 5
Food: 5
Service: 5
Angel Ann Labrensz
Extremely disappointed with my experience here. I sat in my seat waiting for someone to acknowledge me, but every employee seemed to ignore not just me, but other customers and even people walking by. I waited patiently, made eye contact, and even tried to flag someone down but no one would take my order or say a word. It was like we were invisible. The lack of basic customer service was shocking. I ended up leaving without even getting a chance to order.
Atmosphere: 1
Service: 1
Bradyn Baez
Always take way longer than the south location for door dash orders. Wasted a lot of time here.
On Mother’s Day, we waited 45 minutes for our meal and the restaurant wasn’t very busy. Waitress clearly didn’t want to work at our table and kept leaving the area and not asking if we wanted more to drink, or anything for that matter. It was to the point than my daughter got up and served her father more soda and even went to the bar for more strawberry lemonade. Very pathetic. Also, the guy who serves our appetizers just threw our food on the table and left, literally threw it. The waitress wouldn’t come back so we could pay the bill. We asked the front person if we can pay it with her. It was crazy. For paying over 100 dollars for the meal, it wasn’t worth it. Never again. We didn’t tip and she deserved nothing and we are huge on tipping our waitresses and waiters.
Steve Patterson
Tried this place 2 times in the last six months!! The first time, I was with a coworker and we tried sitting in the dining area. We were seated but no one ever came around to take our order. Got up and walked out. Today, I ordered beer, honey bbq naked tenders w/ fries and ranch at the bar. When food came out, no honey bbq. After about 5 minutes was finally able to get attention of the bartender. Asked for honey bbq again. Was acknowledged but the bartender left for about 10 minutes. When she came back out still no honey bbq sauce. Asked another bartender and it was finally delivered. Tenders were ice cold and unable to eat.
P G
Stopped there on a business trip when I was really tired, but it was very close to my hotel. I figured that, since the place was packed, it wasn't going to be a good experience. I was wrong... I was seated right away, and every employee I dealt with, particularly my server, was fantastic. The food was fast, and the best I have ever had at BWW. Good, job guys, and I will definitely be eating there on the next trips.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wings, Hot
Sylvie Kcaj
UPDATE!
The manager reached out to me . Bailey was very nice ,understanding & Professional. The situation was handled in such a timely manner as well . Really appreciate that.
Original Post:
They gave me old wings, tasted like they were just sitting there and they just slapped some sauce on them . They were room temp , I did order take out but my hotel is literally 2 minutes up the road . My whole meal was room temp. But those wings . Man . Dry and old . The quality here sucks . They take no pride on what they dish out to their customers .
Pauline Hoepfner
We were out for a bday lunch. There were 7 of us and it was around 11 am. My husband's boneless wings were over done so much that they were crunchy and hard to chew. He told the server and she did nothing. We won't be back.
Sign in the window says temporarily closed
You guys need to ditch the food locker. If it works great, but seems to always have issues. Also, it doesn't matter if I pick up food for myself or door dash their seems to be 2 things that are gonna happen. Either the food is in the locker (hopefully the correct order) and old or its gonna take forever with the system throwing error codes. The girls upfront are always nice, but have an issue when it comes to giving out food and what I mean by that is, if I tell you im waiting for a specific order and you go to the back to grab it, dont walk past me, put it in the lockers and then not tell me its in the lockers. Think anybody wants to type their name in everytime you put a bag in just for it to not be in there or give an error sending you to the back jusy to pull it out and hand it to me anyway. Works well for the south store cause of the placement, but this north store not so much. Would it kill you to keep track of the orders that are in there? Idk, its a good idea in theory, but this store could do alot better with it. Walking past me with the exact order I just asked about and putting it in the locker and not saying anything is wild and it happens everytime
Casey constantly has an attitude every single time we are there. Summer greeted us with no words except throwing the coasters down on the table and walking away. Then Casey approached us. When we asked for a manager we were told by Casey “I am the manager” and she then proceeded to turn her back on us and walk away.
This place is going down hill FAST! We won’t be back.
Atmosphere: 1
Food: 1
Service: 1
Turned away from service at 12:10am on a Saturday night when their restaurant closes at 1am. Met at the door with eyes rolling from Casey the bartender. Found a table in the bar. Our server walked up, sat coasters down and then walked away. Casey came up and had attitude the second she came to the table. Didn’t feel welcome even though we came in 50 min to close. Members of our party even called in ahead to order food so kitchen wouldn’t be bothered with a late order. The blatant disrespect is uncalled for. Will never give this business a dollar or our money.
Atmosphere: 1
Food: 1
Service: 1
Awesome place for a quick bite or hang around with the guys and watch the game
Atmosphere: 5
Food: 5
Service: 4
Ordered a crap ton of wings and 3 ranches online. I received my crap ton of wings, but not a single ranch in sight. Yes, it’s that big of a deal. Please give me my ranch when I order it, I drove an hour home to find out I have no good ranch for my wings. Heart. Broken.
Atmosphere: 5
Food: 1
Service: 5
This exceeded all expectations. Rich, savory, and deeply satisfying. The portion was generous, the plating was beautiful, and the service made the experience even better. Pure comfort on a plate.
Atmosphere: 5
Food: 5
Service: 5
Late night food came in clutch, this is now my favorite bww location!
Atmosphere: 5
Food: 5
Service: 5
Extremely disappointed with my experience here. I sat in my seat waiting for someone to acknowledge me, but every employee seemed to ignore not just me, but other customers and even people walking by. I waited patiently, made eye contact, and even tried to flag someone down but no one would take my order or say a word. It was like we were invisible. The lack of basic customer service was shocking. I ended up leaving without even getting a chance to order.
Atmosphere: 1
Service: 1
Always take way longer than the south location for door dash orders. Wasted a lot of time here.
Atmosphere: 4
Food: 5
Service: 3
Restaurantji Recommends
On Mother’s Day, we waited 45 minutes for our meal and the restaurant wasn’t very busy. Waitress clearly didn’t want to work at our table and kept leaving the area and not asking if we wanted more to drink, or anything for that matter. It was to the point than my daughter got up and served her father more soda and even went to the bar for more strawberry lemonade. Very pathetic. Also, the guy who serves our appetizers just threw our food on the table and left, literally threw it. The waitress wouldn’t come back so we could pay the bill. We asked the front person if we can pay it with her. It was crazy. For paying over 100 dollars for the meal, it wasn’t worth it. Never again. We didn’t tip and she deserved nothing and we are huge on tipping our waitresses and waiters.
Tried this place 2 times in the last six months!! The first time, I was with a coworker and we tried sitting in the dining area. We were seated but no one ever came around to take our order. Got up and walked out. Today, I ordered beer, honey bbq naked tenders w/ fries and ranch at the bar. When food came out, no honey bbq. After about 5 minutes was finally able to get attention of the bartender. Asked for honey bbq again. Was acknowledged but the bartender left for about 10 minutes. When she came back out still no honey bbq sauce. Asked another bartender and it was finally delivered. Tenders were ice cold and unable to eat.
Stopped there on a business trip when I was really tired, but it was very close to my hotel. I figured that, since the place was packed, it wasn't going to be a good experience. I was wrong... I was seated right away, and every employee I dealt with, particularly my server, was fantastic. The food was fast, and the best I have ever had at BWW. Good, job guys, and I will definitely be eating there on the next trips.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wings, Hot
UPDATE!
The manager reached out to me . Bailey was very nice ,understanding & Professional. The situation was handled in such a timely manner as well . Really appreciate that.
Original Post:
They gave me old wings, tasted like they were just sitting there and they just slapped some sauce on them . They were room temp , I did order take out but my hotel is literally 2 minutes up the road . My whole meal was room temp.
But those wings . Man . Dry and old .
The quality here sucks . They take no pride on what they dish out to their customers .
We were out for a bday lunch. There were 7 of us and it was around 11 am. My husband's boneless wings were over done so much that they were crunchy and hard to chew. He told the server and she did nothing. We won't be back.
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